Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“I bought an Orient watch in June 2019. The hand dial screw was faulty and I returned the watch asking to have it repaired. I didn't hear anything from them for months and then when I finally got in touch 6 months later they said it was still in repair and needed more time. After 7 months and still nothing I asked for a refund. I finally asked ebay to step in and they got in touch with creation watches. Their customer service rep Vanya said I would receive the refund in 5 business days. This was on the 28th of February. It is now the 12th of March and not only have I not received a refund they are completely ignoring me. They have taken $350 of my money and have kept the watch. I'm trying to take legal action as this is criminal. I should have read all the reviews before I bought a watch from them. This is the worst experience I have ever had I have no trust in purchasing from ebay, especially from creation watches! I am posting a youtube video within the next few days about my experience.”

Helpful Report

Posted 4 years ago

Dear Michael, We have refunded you from our side, please check your PayPal Account. Please find the transaction id for your reference. (Transaction ID : 74F34012MG858431G.) We have already sent you the transaction receipt, on your email id. Please share your another mail id, in case you have not received the receipt yet. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Thankyou for the citizen nighthawk watch .I bought the watch for my son 18th birthday ,I paid for customs taxes but I had a refund kindly sent back for the delivery charge .so the creations watch were very good Thankyou”

Helpful Report

Posted 4 years ago

Dear Joanne, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I was very pleased until.... 3th watch: Wrong color dial they had a wrong description which they admitted and no refund was given only a poor discount voucher on future next purchase... 4th watch: With the poor discount I bought my 4th watch, an Orient ray 2, and when i received it 1) Back Case was Scratched and 2) The case was from another watch! and had a orient small STICKER 3) The wrapping case was also broken (less important but you can see how they do business) Also the reviews on their site are Not Real if you write a bad review as I did it will never be published, I've already tried 3 times!!! My Advice! Go and buy on amazon since this behavior is not OK at all and you will not be deceived.”

Helpful Report

Posted 4 years ago

Dear Gonzalomaia, Sorry for any inconvenience caused. We always try to give the best service to our customers. Please can you contact us on contact@creationwatches.com We will keep in touch with you in regards with this concern. We have 30 days watch Return or Exchange policy. You can send the watch back to us for Return or Exchange. Best Regards, Sally

Posted 4 years ago

“Had to re write a review. Eventually got response from admin and we're in the process of settling. But website can improve by simply adding a cancel order button. Makes it easier”

Helpful Report

Posted 4 years ago

“Watch arrived quickly and was good quality product!!”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“A all around good shopping experience.”

Helpful Report

Posted 4 years ago

“Easy to place order. Unbelievable delivery time. And well packaged”

Helpful Report

Posted 4 years ago

“I ordered(10430510) a Tissot watch six months ago,I paid 368 euros só far,,no watch,no money.The watch was arrested on the Portugal border as a fake.”

Helpful Report

Posted 4 years ago

Dear Valeriy, We are sincerely apologize for inconvenience caused to you. We are currently working with team, we shall intimate you as soon as we get update. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Hey there I collect Seiko 5 watches and have 2 from creative watches and am so happy with them that I ordered my third watch yesterday. Fantastic watches great service, can’t wait for number 3 to arrive. Also their prices are amazing well done creative!!”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I did not realize this company is based in Singapore until after placing my order. With some research, I began to see that there can be extra shipping taxes to certain countries. Thankfully, this did not apply to me. I received my watch in a couple of days without the extra import taxes. Now, I hope CreationWatches.com will stand by their warranty, hopefully I won't need it.”

Helpful Report

Posted 4 years ago

Dear John, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Qualité prix ! Et envoie rapide ! Je recommande ce site sans aucun doute !”

Helpful Report

Posted 4 years ago

Dear Matthias, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The watch ordered was not available in most outlets, having been sold out, and in places were available, the price was prohibitive. However, it was available through CreationWatches at a price much less than anywhere else. Once ordered, the watch was received within 4 days. There were no unfavorable issues, and the response from CreationWatches was surprising good.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Great service as usual, fast shipping , & outstanding reliable products !”

Helpful Report

Posted 4 years ago

Dear Tyson, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fast shipping and also easy to follow its progress. But the picture at the web. site wasn't 100% correct so I have just asked for RMA and will return the Watch. (and perform a exchange / new watch) Price is OK, but VAT / TAX isn't incl...”

Helpful Report

Posted 4 years ago

Dear Petter, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I have ordered several watches from Creation over the years and have never had any issues while enjoying some great pricing. Shipping to the U.S. is lightning fast.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“When FREE SHIPPING is plastered all across the website, i shouldn't expect to have to pay CUSTOMS TAX to receive my shipping. Very deceiving to have a small disclaimer at the very bottom of T&Cs page saying customer is liable for this tax.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“My experience with CreationWatches was excellent. The watch was new and exactly what I ordered. The price was highly competitive and delivery to Melbourne was seamless and extremely quick (3-4 days). Tracking was flawless. I highly recommend CreationWatches for any watch purchase.”

Helpful Report

Posted 4 years ago

Dear Ian, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Have purchased from creation twice and both watches arrived swiftly and in tip top condition. The price is very competitive too. Will definitely buy from them again Thank you”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Was a little wary of purchasing after reading some reviews online, but I am completely satisfied with my purchase. I bought a Seiko SKX0013, which was sold out in the US. The item is in perfect new condition and I received the worldwide product guarantee. Can't ask for more and I plan on using them again. Thanks!”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I would of given a 5 star review however the delivery took a few days longer then the promised 2 to 4 day delivery . I was impressed with my watch though . Indeed a legit Seiko diver authentic as promised . I am always suspicious of anything from Asia due to the counterfeit market out there , however this is not that . My only gripe is I was considering purchasing another watch and got no additional return customer discount codes or anything . I feel you should get rewarded if you come back”

Helpful Report

Posted 4 years ago

Dear Eli, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. Sorry for any inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews