Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“I have already my watches, after I have waited 62 DAYS. I have paid €13 MORE for taxes of the customs house. When i bought from your page you didnt tell me that. You must say it. In conclusion, I waited more than if I bought it from Amazon, and I also spent more money. I trusted on you but you have dissapointed me. It was money from my savings. I hope you can do something to repair this situation. At least, I will wait for another watch for free as an apologize.”

Helpful Report

Posted 5 years ago

“Free shipping world wide... what's not clearly stated is that if you are buying from the uk you'll be hit with a £12 pounds customs charge!”

Helpful Report

Posted 5 years ago

“After stating 3 to 5 days it took over three weeks. Sent from Singapore to Thailand. Not that far. WATCHES had no Orient manuals and 1 watch had no warranty card. When i requested they forward these items i just get mumbo jumbo BS and no action. Poor service, lies and ignirant manners. My advise is to buy elsewhere!”

Helpful Report

Posted 5 years ago

“Horrible company! Don't waste your time or money. I placed an order two weeks ago and have yet to receive anything, But the money has been taken out of my bank account. Poor customer service. The don't reply to email or Facebook messenger. Dodgy!!!”

Helpful Report

Posted 5 years ago

Dear Customer, We apologize for the delay. The delay was due to one of our vendors being closed for the year end. Our mistake was we did not notify you of this in advance. We have changed our processes to ensure this doesn't happen again If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Horrible company! Don't waste your time or money. I placed an order two weeks ago and have yet to receive anything, But the money has been taken out of my bank account. Poor customer service. The don't reply to email or Facebook messenger. Dodgy!!!”

Helpful Report

Posted 5 years ago

Dear Customer, We apologize for the delay. Your order has been shipped by DHL Express Shipping. You should receive the order in 3 to 4 days. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Recieved a faulty Seiko watch and had to pay import tax. No customer response yet. Very disappointed. Hope they can rectify.”

Helpful Report

Posted 5 years ago

Dear Michael, Sorry for any inconvenience caused. We have 30 days watch Return or Exchange policy. If you are not happy with purchase you can send the watch back to us for Return or Exchange. We always try to give the best service to our customers.As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The suggestion that shipping is free of charge is technically true but very misleading for customers in the EU. I purchased a watch for £52. I was then invoiced for an additional £30.04 by DHL, payable before the watch would be released. The addition charge was in excess of 60% of the purchase price. The calculation of the amount of that additional charge took into account £36.99 for freight. So, whilst you don’t pay for shipping, the extra charges you have to pay are directly and significantly increased due to the cost of freight. There was a brief note saying there could be charges when selecting this type of free delivery. But, it was not made clear how grossly disproportionate those charges could be or that they would take into account the cost of freight. A reasonable retailer would make this clear to customers, so they can make an informed choice about whether to continue with the purchase and if so the best method of delivery. At best this is an innocent but misguided lack of transparency, and at worst a strategy to get people to buy from creation watches, when they could get the same item cheaper elsewhere.”

Helpful Report

Posted 5 years ago

Dear Adam, We understand that you are unhappy about the fact that your shipment was charged import duties by the customs of your country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are the responsibility of the buyer. While we regret that you have to pay import duties, we have no control over this since these taxes are charged by your customs authorities (and typically are the same as Sales tax or VAT that you generally pay for your purchases. Just that we don't charge you for these taxes in advance, but your customs do during delivery). On our website this is clearly mentioned next to the shipping option you choose for your order. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“BEWARE, these a grey import watches from Singapore, you will have additional import duties to pay and no manufacture back up through dealers in your country. I have refused delivery and insisted on the 30 day Hassle free return policy, guess what, lots of hassle, this underlines the fact this company is not to be trusted. AVOID”

Helpful Report

Posted 5 years ago

Dear N Reeve, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We recommend you to pay the customs taxes and receive the watch, if you haven't already. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“El paquete jamas llego a peru, ellos nunca respondieron los correo y nisiquiera enviaron un numero de referencia de seguimiento. Perdi mi tiempo y mas de 100 dolares que nunca devolvieron”

Helpful Report

Posted 5 years ago

Dear Diego, We have already provide you tracking details of your shipment. Please check your email. Please be assured it will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“No responden los correo el paquete jamas llego a peru y nisiquiera enviaron un munero de referencia estafadores totalmente jamas recomiendo he perdido mas de 100 dolares”

Helpful Report

Posted 5 years ago

Dear Diego, We have already provide you tracking details of your shipment. Please check your email. Please be assured it will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Buying a watch from Creation ended up being an expensive mistake when the vat. was added along with an extra 10% of the original price DHL (the courier) charged for administration of that Vat. Then there was the shambles of DHL's pick up locker system. An email informed me that the watch had been delivered to the DHL arranged pick up point, a QR code was given. So armed with the code I went the following day found the lockers, scanned my QR code, a door pops open, EMPTY! So begins hours of ringing and waiting on hold, the locker company, then DHL, we've all been there it's purguatory. Eventually DHL decide it is in a locker " it's just been delivered"! This is the day after I got the original confirmation. I refused to go back to the lockers, I no longer trusted that system. DHL got real arsey then about having to deliver to my home 3 days later. NIGHTMARE don't do it!!!!”

Helpful Report

Posted 5 years ago

Dear Dennis, Sorry for any inconvenience caused. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“To buy at CreationWatches has been a nightmare. Watch was stopped by Customs and asked me to pay 100 € more, because DHL makes a voluntary value declaration of their deliveries, so they get 38€ plus taxes from this customs fee. This is a kind of Scam from DHL in complicity with CreationWatches, as when purchasing I was not advised of this procedure from their friendly shipper. They together have some very succesful extra incomes in their false free deliveries. I repeat, I feel it as a big Scam. So, at last, you pay almost double the cost of the advertised in the watch. There is no sense at all to buy from this site, as you Will get it much cheaper and faster going to your local store. Also, it you need to return the watch because of a mistake or a defect, you Will have to pay again an export customs fee at your expense, and another import fee when arriving the correct product, plus both shippings. Wonderful, isn´t it ? Let's do not forget that all these watches come without any kind of guarantee...anywhere in the world,so if you get a Stone in the package, you have to live with that by your own. Too many extra costs and risks to consider buying at CreationWatches ever again in my life.”

Helpful Report

Posted 5 years ago

Dear Luis, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We recommend you to pay the customs taxes and receive the watch, if you haven't already. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. You will find an international warranty card or a warranty sticker on the last page of the instruction manual of your watch. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Creation ship their watches from Singapore and as a result attract custom duty and tax. Their 30 day return policy is a joke, They charge you for the return costs and advise you that since you have paid the duty and they will charge you to return of the item it is in your best interest to keep it”

Helpful Report

Posted 5 years ago

Dear Tom, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.We have 30 days watch Return or Exchange policy beyond that we do not accept the watch. Please make note that return shipping charges are always the responsibility of buyer. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Buyer beware!! If you are a uk resident you will be liable for large import tax/duty bill. In my case £35. This is not made obvious, I never noticed anything to suggest this. I will not be buying here again. They did respond but were not sympathetic or helpful. Product seems fine and delivery was prompt but you live and learn.”

Helpful Report

Posted 5 years ago

Dear Michael, We are pleased that you loved the watch. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We recommend you to pay the customs taxes and receive the watch, if you haven't already. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Re : Order number -10447343 I am writing on this review page hoping for an answer as all other attempts ( phoning the Australian number , numerous e mails and attempt at live chat ) have failed with no responses back. 1) We have already paid an additional 10 % GST at check out for the watch we ordered. Will there be an import tax on top of it on delivery ? 2) Also - The delivery time of 4-5 days and being dispatched in 1-2 days is misleading. 3) If I want to cancel my order ( due to it being very unlikely to be delivered before the date I require) , do I do it by sending an e Mail ( for which I will probably get no response back ! ) ?”

Helpful Report

Posted 5 years ago

Dear Customer, Sorry for any inconvenience caused. Your order is under processing. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The advertisement states free shipping but this is Not UK company but Singaporean and if you search for their shipping info which I didn't, you will see that they say 'we are not responsible for import taxes'. BE WARNED: This adds a CONSIDERABLE COST TO PRODUCT. In my case an extra £27 GBP sterling. If I had known this I would have gone with UK supplier like Mike's Dive Watch, which has same watch under different brand name but you get UK guarantee rather than "international" guarantee whatever that means. Also, creation watch is not the name of the shipper AND the UK helpline number is always unavailable and you should check this before you buy. Also never responded to my emails. TOTALLY UNTRUSTWORTHY COMPANY 😣”

Helpful Report

Posted 5 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The advertising of this website is very attractive. The watches are the same as on other websites. The announced prices seem to be interesting for some watches. But the final price when you receive are totally different. Sometimes it's the double because of the import tax which is not predictable. The website doesn't show the shipping country when you order your watches. The delivery delay is not respected, a couple days delay. If you don't want these problems at Christmas and the New Year, It's up to you to buy on this website or not.”

Helpful Report

Posted 5 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Seiko kinetic arrived but paid extra 32€ for import and DHL charged 12.4€ for two days keeping watch with them so west of time and money 👎👎👎”

Helpful Report

Posted 5 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I bought casio gshock watch but I want cancel after I paid amount of watch but they haven't any cancellation options why .. I also mail but they didn't reply so disappointed I think this is good watch store for me ..”

Helpful Report

Posted 5 years ago

Dear Sumit, We have cancelled your order and refunded you. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Why I give 1 star because they don't have any cancel options and they don't reply any questions.. I also send mail but they didn't reply and where I found cancel because i don't want product and they have no cancel options i have already paid amount..”

Helpful Report

Posted 5 years ago

Dear Sumit, We have cancelled your order and refunded you. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews