Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with many of the previous purchasers. There is no mention on the shipping cart page that the customer is expected to pay additional import fees. When I raised this following delivery, I was told the website mentions this. Yes it does but not where a customer is likely to see. This should be made clear on the shopping cart page. This was a present for my Uncle and then I had to pay an additional £30, which made the present more expensive than I had wanted to spend. I would not recommend purchasing from this site as there is no transparency and customers are allowed to believe the price seen is the price paid. Reading the very similar reviews makes it apparent that the website is not clear and should NOT deceive customers in this unscrupulous manner. Product fine but business integrity is negligible. Stick to UK dealers, where you know exactly what price you have to pay.”

Helpful Report

Posted 6 years ago

Dear Daniel, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We do not want deceive the customers and we always try to give best service to our customers, we regret if any inconvenience caused. Regards, Sally

Posted 6 years ago

“I fully concur with the numerous comments below - this practice of selling a product at a price which in effect seems in most cases to exclude various taxes is totally unacceptable and I will not buy again from CreationWatches.com There should be a clear warning on the first page stating what the likely extra costs will be and then at least you would have a fair comparison with other traders what the actual net cost is likely to be. Outrageous method of trading !!!!”

Helpful Report

Posted 6 years ago

Dear Pamel, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We always try to give best service to our customers, we regret any inconvenience caused. Regards, Sally

Posted 6 years ago

“BRIEFLY SPEAKING - THE ORDER WAS FAVORED ACCORDING TO WHAT IT WAS IN IT. I RECOMMEND.”

Helpful Report

Posted 6 years ago

Dear RAFAL, We are pleased that you loved the watch and look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Buyer beware -The prices of watches on this site, which you are encouraged to believe is the total price payable, are not the total price you will pay for the watch. The price of watches on the site are typically discounted by about 20-30% of their market value. The site intentionally conceals the fact that you will almost always have to pay an additional 20-30% in customs duty, as the watches are dispatched from Singapore. This is an intentional deceit, without which the majority of buyers would not make the purchase. The site attempts to decieve potential buyers that the price of the watch on their site is the total price, by adopting practices which if practised by an off line UK retailer would be illegal. Firstly, they inform the potential buyer that free shipping is availble on the purchase. This is designed to encourage the belief that there is free delivery and the price of the watch on the site, is the total price payable. This as i have said is not the case as the buyer will also have to pay the customes duty. THere is no mention of the fact that the customer will have to pay customs duty (9 times out of 10) on the main pages of the site. No mention is made of this further charge during the checkout and purchase process. This is intentional. To disclose this as UK retailers have to, would ofcourse result in the majority of sales not being enacted. THis is a scam. In their defence the company point out that information about the additional cost of the watch is included in its terms and conditions. As almost no potential buyers will read these it is just as well being totally absent from the site. It is hidden in the terms and conditions to conceal it from potential buyers and to conceal the fact that this operation is a scam. They also claimed that if i had chosen royal mail as courier as opposed to DHL, this would have reduced the risk of attracting a customs charge. This is not true. The only choice of courier i was offered was DHL and i chose the least expensive option. The words directly opposite DHL were FREE SHIPPING.”

Helpful Report

Posted 6 years ago

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. We recommend you opt for 'Royal Mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 6 years ago

“Nice Hamilton Viewmatic. It took me 26 days to get the package to Spain with no registered track, but very happy on the wait. Good service and nice prices in general.”

Helpful Report

Posted 6 years ago

Dear Jose, We are pleased that you liked the watch, pricing and the experience. Sometimes shipping delays can occur and on our part, we will continue to do our best to iron out delays. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Watch is just gorgeous! Fast delivery, too!”

Helpful Report

Posted 6 years ago

Dear Johnny, We are pleased that you loved the watch from our online store as well as our service. We look forward to serving you again in the near future Regards, Sally

Posted 6 years ago

“Great watch and quick shipment.”

Helpful Report

Posted 6 years ago

Dear Customer, We are pleased that you loved the watch from our online store as well as our service. We look forward to serving you again in the near future Regards, Sally

Posted 6 years ago

“Horrible service for customers. If you have any problem with a watch forget they help you. Además, da igual el método de envío que elijas, ellos lo mandan como les da la gana, en este caso por DHL para que pagues aduanas (yo creo que tienen un convenio con ellos y se lo reparten porque si no no es normal). Antes esta página era una buena alternativa por precio, pero entre lo mal que funcionan, que se cachondean de ti por correo si tienes un problema y que al pagar aduanas si o si, finalmente los precios ya no son competitivos, es mejor olvidarla y buscar en otras tiendas por medio de ebay. NO COMPRAR AQUÍ SALVO QUE ESTÉS LOCO”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers, we regret any inconvenience caused. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website.

Posted 6 years ago

“Watch did not arrive, DHL passed it on to courier DPD, lots of emails between Creationwatches, but no result. Now DPD wants an extra £35 pounds on top of a £64 pound watch.”

Helpful Report

Posted 6 years ago

We have raised the enquiry with DHL. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. Please contact DHL and pay the customs taxes. Please be assured the watch will reach you soon.

Posted 6 years ago

“The watch did not arrive, then DHL asked about the measuring tools I had ordered (still no idea), after this they said watches had arrived. This was then transferred to another company called DPD and after this DHL asked for £35 pounds extra, which was strange as on the phone they said there would be no extra charge. Still no watch, but plenty of time wasted with emails and texting. And of course £35 extra for £64 watch”

Helpful Report

Posted 6 years ago

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. Please contact DHL and pay the customs taxes. Please be assured the watch will reach you soon.

Posted 6 years ago

“GOOD MORNING, I PURCHASED A SWATCH ON 23/01/2018 AND I COULD RETURN IT ONLY YESTERDAY AFTER MORE THAN A MONTH OF RESEARCHES WITHOUT PUNCTUAL AND COHERENT TRACEABILITY. THE PRICES INDICATED ARE NOT CORRECT AS THE GOODS TRAVEL TO THE CUSTOMS FOR MONTHS BEFORE THE DELIVERY AND TO BE DELIVERED, YOU MUST PAY FOR THE EXPENSES OF TRANSPORTATION THAT MAKE THE PURCHASE ABSOLUTELY NOT COMPETITIVE. VERY EXPERIENCE.”

Helpful Report

Posted 6 years ago

Return shipping is buyer responsibility. You can send watch back to us via registered shipping they have normal charges.

Posted 6 years ago

“BUONGIORNO, HO ACQUISTATO UNO SWATCH IN DATA 23/01/2018 E HO POTUTO RITIRARLO SOLO IERI DOPO PIU DI UN MESE DI RICERCHE SENZA UNA TRACCIABILITA PUNTUALE E COERENTE. I PREZZI INDICATI NON SONO CORRETTI IN QUANTO LA MERCE VAGA ALLA DOGANA PER MESI PRIMA DELLA CONSEGNA E PER ESSERE CONSEGNATA BISOGNA PAGARE DELLE SPESE DI SPEDIZIONI ONEROSE CHE RENDONO L'ACQUISTO ASSOLUTAMENTE NON COMPETITIVO. PESSIMA ESPERIENZA.”

Helpful Report

Posted 6 years ago

Return shipping is buyer responsibility. You can send watch back to us via registered shipping they have normal charges.

Posted 6 years ago

“Ordered a watch from here SSC081P1 and yes very quick delivery but was hit with a £40 duty tax, I was not informed that the product would come from Singapore and that i would have to pay an import duty of £40 - It just stated free worldwide delivery from DHL. I have had no responses from my emails to creationwatches. Yes the website does state is does not pay import duties etc, but you have to look hard to find it as there is no transparency when you purchase it. If it stated Free Shipping Worldwide from Singapore* *Import tax/duties applied on delivery it would certainly make people think twice. I could have ordered this from England for the price i ended up paying. Lovely watch but will not use this service again.”

Helpful Report

Posted 6 years ago

Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. P.S. In future, we recommend you opt for ‘Royal Mail’ shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 6 years ago

“Great shopping experience. Nice Seiko SNZH53K1 watch, great price and fast delivery. I'm one happy customer. Continue with your great work !!! BR”

Helpful Report

Posted 6 years ago

Dear Klemen, We are pleased that you loved the Seiko SNZH53K1 purchased from our online store as well as our service. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“I bought a Orient watch in last November and it arrived at portuguese customs at early december and stay there until February, 28. I have to paied 40% of watch price as tax. Really bad experience... Not to repeat... The only good thing is the watch.”

Helpful Report

Posted 6 years ago

We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.

Posted 6 years ago

“Watch came new, original Japanese, in box with user manuals and warranty booklet. Customer service was very good in my case. I see lot of negative reviews about CS, but my experience was very good with them (with lady named Vanya). But: watch was delivered with 5 days delay, due to problems and complications with DHL. First they asked me to send changed/corrected Invoice, then they charged me 21 USD for writing "custom clearance paper". They are first shipping service ever that charged me additional fees. I've lots of experience with purchases from different countries with different shipping services and local posts, and never needed to pay any additional fees. Because of that, only for stars, as there was no other option from CW for me to choose between different shipping options.”

Helpful Report

Posted 6 years ago

Dear ALUN, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. Regards, Sally

Posted 6 years ago

“Dissapointing experience. If you don't want to loose your money don't buy from them. If i would knew that before i would think twice before placing an order. Lies , lies, lies from them all the time. No one knows where my package is and it's been over two months, no refund from them and very poor customer service.”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 6 years ago

“Bad as it gets, i have not watch, no money and it does not look good as i'm ignored by customer service. By the way customer service is not working at all as is impossible to reach them. I recommend to avoid them at all costs. Buy it somewhere else on legit websites , they should be banned as the operate illegally!”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers, we regret any inconvenience caused.

Posted 6 years ago

“Totally utter waste of time and money, don't believe that they offer a good deal, it's all scam. Overpriced, issues with tracking, really bad customer service . Damaged or faulty stock with no option for return and refund. Will never ever use them again and beware what you will buy , go to shop rather loacally”

Helpful Report

Posted 6 years ago

"We always try to give best service to our customers, we regret for inconvenience caused. We have 30 days return exchange policy. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. "

Posted 6 years ago

“They declare that shipment to my country should take up to 15 days. I understand that there may be some delays on the way and this is not shop's fault, but the way they have tried to solve the situation is not good enough for me. First of all - they declare that cheaper postage option is trackable. Well, that's half of the truth. In fact only the so called limited tracking is possible - you can see when the watch was sent and when it arrived in country of destination. Nothing in between. After probably a month of waiting i decided to e-mail them. They said that they are going to email Singapore Post and ask what is happening with my package. And that went on for another half a month. After few e-mails I sent to them and getting an answer "We e-mailed Singpost..." i got the information i should call the Postal Service of my country and ask if package arrived. PS of my country said no, so i e-maild CW once again and they said they will e-mail Singpost again. I've waited for a couple of days and then I wrote an e-mail where I said that either they undertake a firm steps to solving my situation(for example: sending a new watch, getting some answer from SingPost about where the watch is at the moment, refunding my money) and I threatend them with using my PayPal Buyer's protection(I advise you to use PayPal). The package suddenly arrived in my country(and I know about this beacuse I kept on checking package's tracking number not knowing if it's worth anything). It's been 3 days since the package arrived. I still hadn't got any e-mail from CT with apologies, I am not even hoping for some recompensation anymore. The watch has minor defect of it's mechanism that is common for this watches after waiting for few months to be sold and I am going to get it warranty reparied at Seiko certified service. I hope the Certificate of Guarantee is valid(it has the sellers stamp and the date of sale). I am very sad about CreationWatches behavior with this transaction and I am probably never going to purchase anything from them - unless the Certificate of Guarantee of my watch turns out to be valid and it will be profitable to pay for some decent delivery company(FedEx, DPD). I ordered another Seiko watch from some Japanese store at the same time - it arrived in ca.15 days, full tracking, original packaging, got the all documents and even a discount for next transaction. Learn from them Creation Watches!”

Helpful Report

Posted 6 years ago

We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We apologies for late delivery, will take care in future purchase and try it never happen again. You can check serial number is on the back side of the watch and please filled the warranty by yourself.

Posted 6 years ago

Iown is rated 4.3 based on 1,757 reviews