Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,759 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and received confirmation, only to find out later that it was cancelled and refunded without my consent or any prior notice. The reason given was that the order was "unsafe for shipment" – with no clear explanation. I was never contacted about the issue or given a chance to resolve it. What’s worse, they asked me to reorder via PayPal, but the price had changed and the discount code I originally used no longer worked. When I emailed customer service, I received no further response. This experience was incredibly frustrating. I lost a good deal, wasted time, and got no proper support. Be very careful if you value transparent service and communication.”

Helpful Report

Posted 1 week ago

“As a man i obviously clicked on Mens watches and made a selection, paid and waited for watch to arrive. Watch arrived it was a womens that I had apparently selected by mistake. Followed their instructions to send back to swap for mens and even though i notified them when it was in Country as advised and tracking number someone incorrectly refused the delivery and the watch was sent back to me as per instructions. Now they want me to resend it at my cost with a risk of the same thing occuring at my cost. if you visit the website you clearly choose Mens at the top of the first page. Rip Off Byer beware.”

Helpful Report

Posted 6 months ago

“Order 10777153 We asked them to cancel the order in well advance and still they created the shipping label. They are unreachable and never responded back. I had to initiate the chargeback. Don't trust these reviews, these are paid ones. Update: Big lies as usual in their response here. There was no 10% discount applied. Their Singapore phone line does not work at all. The shipping label can be cancelled online through system within 5 minutes and here its been days for them do this simple easiest thing. They have responded twice with the same generic template that they have forwarded to concerned department, that's it. They have their customer team located in some southeast asia and you can understand how the customer service will be. If you want to gamble with your money, they are the right people. I'm happy to change my review if the experience can be made right.”

Helpful Report

Posted 8 months ago

“Cancelled order can’t get money back 10755307, STAY AWAY if you value your time and money. It takes ages and dozens excuses to not refund your money they own you”

Helpful Report

Posted 11 months ago

“Item ever received after a month for the day of the shipping. Sent several emails only one replied with the tracking number. To avoid”

Helpful Report

Posted 1 year ago

“Awful customer service and appalling company in general - avoid. It has been 13 days since my items were carelessly thrown in a bush outside my front door and they seem to class this as being delivered!! For the record - leaving the goods on the wet floor, in the rain, outside my house unsigned for is not delivering - despite sending the couriers photo proving where they left it and reporting the item missing on day 1 creation watches have not resolved this problem after 13 days!!!! Simply appalling. They state on their website you will receive responses to emails within 12 hours - this is a lie, my first email went over a week without a reply! In the last 6 days they have been slow and unhelpful, I have had to purchase a Xmas gift elsewhere as they have still not dispatched a replacement which they had plenty of time to do - I am now requesting a refund in full as I no longer wish to deal with them at all. Today’s latest response, after a lengthy ‘investigation’ with the courier, is still trying to claim the item was left in a safe place!!! The wet floor is not a safe place, if it was safe I would have it…… I had used creation in the past and they had been ok but due to this latest experience I never will again - ship items requiring a signature and when your courier act so poorly and things go wrong take responsibility and deal with it quickly, don’t leave your innocent customer without a Xmas gift for their family. advise completely avoiding due to their extremely slow and poor customer service”

Helpful Report

Posted 1 year ago

“I requested the cancellation of the watch I ordered via e-mail 1 day later. When I requested cancellation, the watch had not yet been shipped and there was no response to the e-mail. My order number: #10717863”

Helpful Report

Posted 1 year ago

“AVOID CREATION WATCHES - AWFUL SERVICE I bought a watch on the 13th of October 2023. 5 weeks later I still have not received it: Creation Watches is unable to provide any useful information, they just redirect me to the track and trace of Singapore Post, which says the parcel is being held by the customs of the country of destination. I cannot contact the customs directly, the local post service cannot help either unless the sender starts an inquiry. Again, CreationWatches does not seem to care and does not take any action”

Helpful Report

Posted 1 year ago

“geachte, ik koos 28 dagen voor levering tijd omdat niet dringend was dat ik ook geen tax moet betalen toch heb ik een mail ontvangen dat ik moet tax bij moet betalen maar ik heb een mail gestuurd dat ze mijn tax moeten terug betalen en nu afwachten. bij amazon was de prijs zelfde met tax en levering 2 dagen dus ik heb voor niets gewacht als ze mijn tax terug betalen zal ik ook vermelden dat je tax teug krijgt als 28 dagen kiest.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID I ordered from Creation Watches on 17/07. Today is 14/09, almost 2 months since this order. The item never arrived, my local postal service said it was delivered but it was not. To date, we have exchanged 20 emails, where the customer service department has repeatedly asked for “time to investigate”. On 21/08, they asked for 1 week, which they would refund me if there was no resolution. Guess what? It’s almost a month since then, no resolution. Today I received an email saying “please allow us 1 week and then we will refund you” this is the 4th time they’ve requested time. Worst customer service ever, I’m 2 months on and I’ve got no watch and I’m out of pocket. It’s worth noting I ordered from this company before, so being a repeat customer I’d have thought they’d be more helpful. I would have ordered more (I have a watch problem) but they have lost me as a customer for life. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“I ordered a watch 7 days a go. I paid a fee of 84sek for DHL priority shipping 2-4 days. 3 days a go they sent me an email about "ExtendedAreaPre Shipping" 72sek, which I paid immediately. Today a week later I get the same email for "ExtendedAreaPre Shipping"(because I live in a “remote area”, wich isn’t totally true), so 72 sek more??? Why? I have already paid both the DHL fee and "ExtendedAreaPre Shipping" once! So I have paid: - 1037SEK for the watch + DHL Express + import tax duties - an extra 72SEK (January 23rd) for the ExtendedAreaPre Shipping And they are still asking me for an0ther ExtendedAreaPre Shipping fee!!! I should have had the product 2-3 days a go… It says 2-4 days for the DHL shipping. I have asked them to refund all my money but I don't think they will. my conclusion: Either the whole DHL offer is a scam that they are asking people for extra money for. Or it's all a scam and I won't get a watch.”

Helpful Report

Posted 2 years ago

Dear Mani, Thank you for sharing your experience with us. We always try to give best service to our customers. We deeply regret the inconvenience caused. We have checked that since your address is located in a remote area as per DHL and thus DHL charges us an extra amount to deliver the package to you and hence we had to charge it to you. We have also checked that you have already paid the amount to us as well. However, we deeply regret that due to certain technical issues, the same mail was sent again from our end and we also sincerely apologize to you for the same. However, according your instruction we have already cancelled the order and provided a fulll refund from our end as well. If you have any query please contact us at contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“They shipped my purchase to another state. I wrote a number of very clear emails and received the same word for word response that ignored the problem. It's hard not to think this company is not legit. The phone number listed on their website never works and their NYC address is an apartment building.”

Helpful Report

Posted 2 years ago

Dear Jonathan, Thank you for sharing your experience with us. We have checked that the order has been sent to the correct shipping address, also the correct shipping label has been sent from our end. We are working closely with the postal service to resolve the issue and ensure that your package is delivered to you as soon as possible. If you have any queries please contact us at contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“They make no mention of GST until you click pay now when it's too late so try make you think they have competitive prices which is not true they do not have competitive prices they're actually very expensive beware of GST on creation watches”

Helpful Report

Posted 2 years ago

Dear Shawn, Thank you for sharing your experience with us. We would like to inform you that our display price does not include GST. GST are imposed by Australia country. It's a government rule and we cannot breach it. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 2 years ago

“Customer Service is very bad”

Helpful Report

Posted 2 years ago

“I received an expensive $975 (discounted to $300) watch and it was not what I expected. The quality is not to par and the return service is not at all within 12hours! I have sent out several emails and contacted them though their website. Note: There is a Duty Fee charge and it takes a very long time to get someone to reply to your concern or return. Just to get the watch it cost me $51 duty fee and an extra $10 for the shipment type I picked before making the order online. As of today I have not received any message to how I can return this watch. It's still it's original box sitting on my kitchen table waiting! A watch that I don't want... I have paid over $60 for shipping and I bet I have to pay an additional fee for the international return. Unless they take it back at the US location.(I'm in Canada) Be careful before buying.. It might not be what your looking for and you will spend over $100 and get nothing after returning the watch that was not to your standards or liking when on your wrist. Online shopping can be easy if the sellers where a bit clear and more concerned about customer service that taking our money for deliveries and duty fees...... then have nothing!! I will wait and see how long "time" and how much money I will loose for dealing with this company for the first time.”

Helpful Report

Posted 3 years ago

Dear Ramak, We understand that you are unhappy about the fact that your shipment was charged import duties by the customs of your country. As explained on our website Import duties (if any) are the responsibility of the buyer. We have no control over this since these taxes are charged by your customs authorities (and typically are the same as Sales tax or VAT that you generally pay for your purchases. Just that we don't charge you for these taxes in advance, but your customs do during delivery). On our website this is clearly mentioned next to the shipping option you choose for your order. (and also on different pages on the websites - terms and conditions, shipping information, FAQ pages). You have sent the watch back to us, As soon as we receive the package back us, we will update you. If you have any queries please contact us at contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I am very worry about my order. I bought 2 watches on 05/01/2022, the payment have been completed. But at now, the status is still pending, did not have any update. I have contacted them by mail, but nobody reply me. I dont know when I can receive my watch, Now, I feel worry everyday.”

Helpful Report

Posted 3 years ago

Dear NGUYEN, Sorry for any inconvenience caused. We always try to give the best service to our customers. Your order has shipped. We have sent the tracking number via email to you. Please be assured your order will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I do not recommend to anyone, I think they are just scammers. I bought two watches a week ago and I did not receive my shipment even though I chose express shipping. When they sent me the tracking number, I was surprised that they gave the shipping information only Haha, without depositing the shipment yet with the shipping company Haha, what a joke !!!!”

Helpful Report

Posted 3 years ago

Dear Mohamed, We have checked with our team and confirmed that the parcel was already picked up by DHL with tracking number xxxxxx3826. Tracking number we have sent it to you via mail. Please accept our sincere apologies for the delay. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“I ordered two waches a week a go. i choice the express delivery but they don’t send me the tracking number and they don’t reply to my emails .”

Helpful Report

Posted 3 years ago

Dear Mohamed, Please accept our sincere apologies for the delay in response because of due to the New Year public holiday. We have sent you the tracking number via mail and now you can track your shipment status. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“Bank detected fraudulent charge when attempting to purchase from them, wouldn't even let me cancel my order. Stay away and buy from an authorized dealer. Hell even if I did want the watch it would be late by now so there shipping is false too.”

Helpful Report

Posted 3 years ago

Dear Joey, We always try to give the best service to our customers. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. We hereby inform you that we do not charge directly to any account as well as all watches sold from CreationWatches are 100% genuine and (one-month return/exchange policy too), authentic and brand new. All watches are shipped in a watch box with documents. Our thousands of customers from around the world will testify to the authenticity of our watches and our service. I have emailed you directly and hope to hear back from you soon. If you have any query please contact us at contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

“TRULY DISAPPOINTED. I ordered two watches August 15th. I chose the DHL Express Priority Shipping (2-4 business days). Once I paid for the two items, they asked for "Additional information" : the last 4 digits of my credit card number and a contact number. Their verification system is very outdated and, honestly, it feels like a SCAM. Then they send me an email saying that they tried to reach me, but that I was unavailable... To this day (august 19th) I have 0 information about the shipping status, I don't even know if my order has been processed by their services or not. The only thing for sure is that I've paid them 264 dollars. I have requested a FULL REFUND and I'm hoping that they will be able to treat my request as soon as possible. They may have lower prices, but honestly I wouldn't recommend this website to my worst enemy.”

Helpful Report

Posted 3 years ago

Dear Antonio, We understand your disappointment and would be more than happy to get this matter resolved immediately. Customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. We confirm your payment has been refunded and should appear in your Credit card statement in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 3 years ago

Iown is rated 4.3 based on 1,759 reviews