“When I asked for refund I was paid within 3 working days without any hustle. I bought second time around and delivery time was very impressive. Would recommend it to friends and family”
“Excellent customer service from Dayle, you always there to answer all questions I have, he's an asset to the company. So far is the only retailer in my eyes with outstanding customer service, reasonable prices for name brands. No problems with returning the product if you not happy with it. 5 stars to the company and my team leader Dayle keep it up Sir✨✨✨🤗”
“Very good service overall, just delivery takes a while, but they do their very best, therefore I appreciate buying online with RunwaySale, thank you guys, and keep up the great service!”
“I started purchasing online beginning of 2020 and its started out great then they slowly started cancelling items or not packing them with the rest of my order and I have to run around so they can investigate what went wrong. I've had many items that they cancelled on my orders and when i tried to reorder it's out of stock or sizes which left me annoyed but then i sent back items for refund and they partially refunded me and I'm still waiting over a week now for the rest of the refund.
Then i though i got lucky on black friday where i just went on their app and found diadora sneakers for R0.00, something got me thinking take two pairs incase there is a problem with one they can still send the other one
Order placed successfully and two day later I checked the progress of my order and it said items ready to be shipped
I waited patiently but came friday still no notification so I went on the app to check the progress just to see that my order has been cancelled
I'm very disheartened by this as no one even called or emailed to let me know they cancelled my order”
“I since ordered my product on the 26th November 2020 for someone who is birthday'ing on the 4th December because they say the delivery takes 3-5 working days, sadly I am still waiting for my product and the birthday has passed.”
“The best retail store ever.Thank you RunwaySale for everyday unbelievable specials and for swift response whenever I have a problem❤️❤️❤️much recommended”
“I love shopping at Runways Sale, I live very remote and dont have access to shops, so do all my shopping online. Sometimes it takes a while to get an order but you are made aware of that right up front and I have loved the Black Friday sales! I have bought stacks of stuff and incredibly good prices and have gotten it all super quickly. They are also really good with returns. I would also like to specifically give a shout out to Mariska who is always having to fix up my mistakes on my orders, she is always on the ball with a very quick response and is incredibly helpful and sorts out my mess with absolute grace. In an age where customer service seems to be secondary, Runway Sale is one of the places that has it nailed! way to go!”
“I love RS, their service, friendly staff; quick delivery and wow, they keep you posted. They are very efficient. I really recommend them. Thank you so much Runway Sale and your team, well done and keep up the great work and keep growing”
“Amazing service at Runway sale..thanks Ceiran for processing my returns in record time and loading the store credit...overall the discounts are unmatchable for the super brands they have...shopping app is very user friendly too...kudos for the great service you are offering.”
“Wow, hassle free communication, my request understoo first time, I didn't have to explain over and over.
The service is quick, delivery effecient.
The agents are well versed in terms of what the need to do to help and they do just that with a friendly and full of life interaction. So far my orders have been on point and no returns.
The prices are awesome, to say I ignored them for over a year, I surely missed out.”
“Dear runway, would like to acknowledge the efficient response via email and telephonically with regards to an outstanding order. Customer service is excellent. Thank you V. Sivalingam.”
“Dear Runway
I LOVE YOU!!
Fast delivery, excellent customer service and rapid hassle-free returns. Your staff are super efficient, friendly and professional. I will continue to recommend Runway so that others can experience designer brands at extremely affordable prices.”
“Thank you Runwaysale on your very speedy delivery service! My order was delivered within a few days and my return was collected within 24 hours - thank you on a job well done!,🌹”
