Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

Questions

Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Safestyle UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never written a review for anything before but had to for this company. Awful experience from beginning to end to try and purchase a new front door. The first salesman was pushy, saying we had to sign there and then that day to make a saving on his special "friends and family" discount, on a vastly inflated initial price. We said we would think about it. The company then made numerous phone calls trying to get us to meet another salesman which verged on being a nuisance. The second salesman offered a price of around £1480 for a composite door which we specifically asked for identical colour on interior and exterior. We were assured this was fine and signed an agreement with Barclays finance via Safestyle UK for an interest free loan for that door. They give you a 14 day cooling off period to cancel that loan or you incur charges. With 8 days left to go of that cooling off period the surveyor attended and stated the door was rosewood outside and white inside and that the salesman should never have placed the order for that door as they cannot do the same colour both sides. We chose another door and was promised Safestyle UK would honor the original quote. The whole process dragged on over the next week chasing the company until, with three days left on the cooling off period, Safestyle UK said they could do the order for an extra £450!! Naturally we cancelled the order. The fun then started with trying to cancel the loan with Barclays Finance who in turn said they could do nothing until Safestyle UK cancelled the loan. This led to more calls to Safestyle UK. We think we have now cancelled everything with two days of the cooling off period to spare. An absolute headache from beginning to end. The salesmen are at the best incompetent and at the worst, plain deceptive to sting you for as much money as possible. God forbid an elderly or vulnerable person have to deal with this company. A disgrace.”

Helpful Report

Posted 5 years ago

“The company us quick enough to take your money but unfortunately are adverse to answering emails or calls when it comes to warranty issues. Been trying for 3 weeks now. The stuff was only installed in the spring. Very poor quality matched only by the poor customer service.”

Helpful Report

Posted 5 years ago

“TThe salesman took a deposit with promises of what could be done, and when their engineer came he denied those possibilities in the combinations of colours and materials we wanted. The company has agreed to cancel the order but two and a half months on, we have not received a refund of the deposit. Avoid!”

Helpful Report

Posted 5 years ago

“Shocking aftercare, my door unable to lock properly rang as under warranty, couldn't get anyone out for a month, on the day I rang to check, they informed me no engineer was booked in, didn't believe me, kept me on the phone for over an hour whilst they listened to the phone message, finally agreed I was in the right, still couldn't book me in for another week, then phoned on the newly arranged day and cancelled again due to sickness. Rubbish service - don't recommend at all. Useless!”

Helpful Report

Posted 5 years ago

“We contacted CompareCompanies for double glazing quotes. They advertised multiple companies would be offered to us. In the event they only offered Safestyle as being close to our post code - there are at least 5 reputable companies I can list! The Salesman arrived and spent 30 minutes extolling the virtues of Safestyle widows. He was at pains to stress they were a reputable company - the largest in the UK and backed their prices as fully guaranteed and the quote valid for 12 months. He measured all the windows that needed replacement and said 'if you can accurately judge the price I am going to quote you - you have all of it free' - that doesn't sound like a reputable company. He then quoted £8000 for 3 windows. When we said no he then said ;how about £4000 if you sign up today!! - does that sound like a reputable company? He was shown the door. That is such underhanded trickery. How would an old age pensioner cope what that type of sharp practice?”

Helpful Report

Posted 5 years ago

“Paid £1600 for a badly fitted door that is not even straight, now I’ve got slugs and worms crawling into my house under the door which I was told was druafproof. Total scam company and should be exposed on watchdog”

Helpful Report

Posted 5 years ago

“Badly fitted lock, they left me in unsecured home for three weeks and still waiting. Old windows still in my back garden not collected. customers service good for nothing they just apologise and make empty promises, or blame me for not answering phone calls which never happened, wasted time to hold the line, email not working, online complaint system not responsive. Lost three days of my annual leave and two weekends so far waiting for them. I don’t really know what else I can do but to write reviews and warn people about this company.”

Helpful Report

Posted 5 years ago

“The after care with this company is beyond shocking. My mother had a door fitted, it was not closing properly within a couple of days. She called to get someone out and they eventually set an appointment for 3 weeks later after a very rude woman on the phone actually upsetting my mum by saying 'i work 47 hours a week, you have to make time for these things' emplying my retired mum was not making time just because 1 date she suggested she couldn't do... Eventhough she already made time for it to be fitted, they should work around her for a fault. Then a couple days later the door wouldn't even lock. We called up and they said the office wasnt open and we would have to callback the next day. Leaving a 66 year old woman who lives on a main road and living alone with an unlocked door all night. After trying a couple of times the next day we got through and finally got someone put to fix it that afternoon. We raised a complaint with the MD. Had a generic 'sorry for the issue we have let the customer service manager know' that was it. I would highly highly recommend you do not use this company especially if you think safety is important because this company clearly does not. They beleive it is acceptable to leave a 66 year old woman in an insecure house overnight and speaking to her in a disgusting manner is good after service. My mother paid over £12,00 for the door. She also paid for the number to be engraved in tbe glass which we are still waiting to happen. We communicated with both the head office and Plymouth office, neither seem to be bothered. Hopefully this review will help people decide not to use this company as i would hate to think this happen again and an intruder or burguler enter a property because of their lack of care or interest in safety with their fittings.”

Helpful Report

Posted 5 years ago

“Excellent job from start to finish, the 3 lads that came were polite, professional & very tidy, will definitely recommend safestyle UK.”

Helpful Report

Posted 5 years ago

“I am 100% DISsatisfied with SafeStyle UK. They come to give us a quote what turned to a 1.5 hours conversation including the measurements. We could not agree on the price and at the end we ended up with a payment of £100 what we DID NOT want. We wanted to have a quote only - so we asked them to cancel the payment and they told us it is NOT possible. Only if we follow their cancellation policy. We went online and called the related number - sitting on the phone for 46 minutes (chargeable number obviously) some one answered. He sent us an email and asked us to print, sign and post them. Same day we posted them with 1st Class signed for..... Since then we have not received our money back... and it was a month ago already.... We had quote from different window companies - I can say that all of them have the same windows.. exactly the same... but one company is more expensive then the other. I recommend the bright light guys (they come, measure, no spam talking, telling the price... and that's it)”

Helpful Report

Posted 5 years ago

“Extremely poor after sales service. They take your money and then if something is wrong with the product, it is impossible to get hold of anyone. They make promises to come out and rectify the problem but then never turn up on the date they have appointed. Then it is an endless circle of calling, no response, or false promises when you do eventually talk to someone. AVOID THIS COMPANY”

Helpful Report

Posted 5 years ago

“What went wrong!!!!well where do I start two surveyors couldn't agree on measurements fitters that were binmen week before so obviously qualified didn't understand what a supporting bay was consequently it collapsed left the mess,for us to sort out ,phone down on you when you complain...... need I say more”

Helpful Report

Posted 5 years ago

“Paid extra for a 'custom' sized door, only for the surveyor to come and say it was just going to be a standard one. I cancelled the order within 5 days of placing it but safestyle have kept my deposit despite promising to return it, and ignore my emails and calls. Can't get through on the number just goes in a circle of automated messgaes, and if I ever do get through they hang up on me.”

Helpful Report

Posted 5 years ago

“Totally unreliable company 3 appointments made to come and quote, 3 times they have failed to attend - despite calling on the day to confirm that they are coming. Obviously this shoddy company don't want work - and certainly will not be given another chance by us. Avoid and find a decent reliable company.”

Helpful Report

Posted 5 years ago

“New door fitted earlier today and - so far at least - have no complaints whatsoever. The fitters turned up at a time that suited me and were very polite and quick and cleaned up afterwards. Door guaranteed for 10 years, so I might possibly come here again and up/downgrade the star rating.”

Helpful Report

Posted 5 years ago

“The salesman's opening statement "I am not a salesperson" - we then endured a 30 minute "pitch" of sales spew and videos. Adding - we do not overprice and then offer big discounts at the end... except thats exactly what he did! The most out of date sales techniques ever. 50% discount but still over £2k more than a reliable, longstanding local business. To boot, just been called for a follow up and explained it was too much, to which he HUNG UP. Customer service as cr@p as their price.”

Helpful Report

Posted 5 years ago

“The definition of a scam. High pressure sales tactics but once you sign the contract you get the worst customer service you'll every experience. We had all our windows replaced with them and a series of issues kept arising. First, turns out that several window designs that we had discussed with the salesman can't actually be build. Because of this the surveyor had to come several times. When the fitters come, they were very rude and unprofessional. They tell us the fitting will take one day, but takes two. And then they find out that one of the windows was the wrong size, so they have to send a surveyor again and manufacture it again. All this resulted in delays that made it take almost 2 months since we signed the contract until the windows were fitted. All this while my wife was heavily pregnant and about to give birth. Despite them ensuring us that things will be sorted on time before the baby is due, the series of mistakes made it go beyond that time and we had to have the final window installed with a newborn baby at home, with all the noise and toxic smell. Really disappointed, such a stressful situation, and the managers on the phone were not helpful and some were even rude. To top it all up. Once we thought all the problems would be over, one of the windows fails to close only a week after installation. And they are sending the "next available" engineer in 5 weeks!”

Helpful Report

Posted 5 years ago

“Do not use this company. Complaints too many to mention. Horrendous workmanship. Non existent customer services. Just about to take them to court. THis is a terrible company avoid at all costs.”

Helpful Report

Posted 5 years ago

“Wrong product installed, unhelpful customer service, refused to offer a solution, so we have had to spend more money to fix it. AVOID”

Helpful Report

Posted 5 years ago

“How do you sleep at nite safe style you should shamed of your self”

Helpful Report

Posted 5 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews