Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,938 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 3 new windows fitted, one on my landing, at the top of the stairs, and two on my posh brick work garage at the end of my garden. Both garage windows face my French windows sliding back doors. They All have a Blue tint on them, known as a film", or another way to describe it is blue clear sellotape. I phoned Safe Style UK about this. The first time I called the the person was totally disinterested and I couldn't get anything done about by him. The second time I phoned up the person on the phone was very helpful, and knowledgeable.But what an amazing answer "she gave me!!. She was very honest and we had a discussion about it, and quite clearly they're aware of this kind of fault happening. The Really funny thing is,,,, I had a surveyor coming to my house that same actual day to confirm and sign me up for £900 for 2 new windows, he travelled 50 miles to get to my house, he took the photos he needed, asked me to sign the contract.,,,, of which I opened my front door to him, and I said No Chance!!!, Out You Go!!, and I phoned Safe Style and Cancelled. my new order. Thanks Safe Style girl on the phone, I cancelled that in the nick of time.,thanks to her honesty..”

Helpful Report

Posted 4 years ago

“Dear SAFESTYLE...my wife Kathleen and myself David were so impressed with the quality and fitting (completed by Dave Williams ) of our new kitchen outside door part glass / panel we have today just ordered a new single solid garage door which has recently given us problems with locking and resultant security. We will be sure in our minds that we have the best possible quality, fitting and security doors together with our Safestyle windows fitted throughout some years ago which have been one of our best decisions of improving our home...and that we now have a safe and stunning SAFESTYLE home...thank you Safestyle. Mr and Mrs Marshall 34 Hay Lane Solihull West Midlands B90 4TA”

Helpful Report

Posted 4 years ago

“wish I never heard of this company my windows I had for 20 odd years were so much better them what I got now they noisey I think could even hear a pin drop outside with them draghty not fitted tidy in bay window which results in rain coming in wrong windows fitted in bedroom window sills shocking had them out loads of times to be screamed I the face by engineer and sexual re.marks made to how my windows are sealing up the list goes on wish I had given this firm a wide berth”

Helpful Report

Posted 4 years ago

“Quality of the product and workmanship during the installation are of top quality and worthy of a 5 * rating. However the initial installation date was optimistic at best given the lockdown situation and I received no contact from the company for weeks. Things moved swiftly following a formal complaint and issues with the initial survey were identified and rectified swiftly. I have used safestyle before and had no issues so I do not believe my recent experience to standard, therefore I can only recommend them to others.”

Helpful Report

Posted 4 years ago

“Aggressive sales approach, I feel sorry for vulnerable people who fall for their rubbish”

Helpful Report

Posted 4 years ago

“I purchased a front door, navy blue with no glass panels, I am thoroughly delighted with it, I purchased it as part of my plan to make myself feel as safe as possible when my daughter moves out in a couple of months leaving me to live alone. I wanted a solid door with good security locks, from start to Finnish I was treated with respect from all members of staff who came to my home, The old door was removed and taken away and the new one fitted quickly and efficiently with a minimum of fuss and mess, the staff cleaned up after themselves brushing up and wiping services down, they explained how the locking system worked. Overall I am extremely happy with my purchase, the price vas very competitive I would have no problem recommending Safe Style to my friends and family Thank you Safe Style.😊 When I press to add a photo it won’t let me sorry 😐”

Helpful Report

Posted 4 years ago

“Brilliant job, lads were very professional, price was very reasonable. Would recommend.”

Helpful Report

Posted 4 years ago

“We had our patio and back door replaced on 15/07/2020. Overall, our experience with Safestyle was great. The Sales Rep that visited us was lovely, very approachable and not at all pushy. The surveyor was also friendly and got everything he needed to do quickly as I was juggling our dog and baby on my own. And the men who came to do the work were friendly, quick and clean! They were only here 2 hours to do the whole job, and the mess to clean afterwards was very minimal. I expected the wooden sill on the inside of our patio to be pulled out and replaced with plastic but I didn't actually specify or ask about that. Me and my husband are both very happy with the outcome :-)”

Helpful Report

Posted 4 years ago

“Cannot praise safestyle enough. Every member of staff that I have dealt with from the initial quote to the post installation check have been amazingly friendly, knowledgeable and safety conscious around covid 19. The products look fabulous and the installers were very very tidy. Im just so happy I decided to go with safestyle”

Helpful Report

Posted 4 years ago

“We have the first visit on 27th June, date that I paid 100 Pounds for the Survey (Deposit) None came next week, called and they confirmed that it was going to be 7th July. We had the survey on 7th July and we have been informed that our small room windows can not be double door due to fire regulation. The person who came to do the Original Quote informed us that it was possible, but that was not confirmed by Surveyor. We have to change the original planning from a double door windows to one door window. We've been asking for a re-quote since 7th July but they keep holding us. I had to be calling 6-7 times with a holding time average of 20 min on the phone to get into someone to give me an answer. After all this, I want to cancel the finance and I want the Deposit returned. The person on the phone said the following "Since you are out of the first 7 days, the deposit can not be returned"... how I would decide to cancel something if I was still waiting for a Survey if could be done or not in my house?? This situation is unacceptable.”

Helpful Report

Posted 4 years ago

“From remote quote to installation everything was efficient, professional and good quality. Fitter was covid savvy, polite and a tradesman. Would recommend Safestyle to anyone”

Helpful Report

Posted 4 years ago

“Excellent front door for a very good price and the installer was very friendly and professional. We didn’t have to do anything just choose the door style and colour. Stress free. Thank you so much.”

Safestyle UK 5 star review on 16th July 2020

Helpful Report

Posted 4 years ago

“Had all windows and doors replaced and have problems with every single one. I can see daylight where there is meant to be a seal, Front door doesn't close properly, cold air and noise getting in, replacement rendering fallen off, screws not in tightly scratching the frames.... Endless issues only some of which have been fixed, have even been in touch with trading standards and citizens advice. I have chased and chased, have open complaints and just when they were going to come out again on the 18th April (after being told to wait for 3 months for their next slot) I get a text telling me due to covid-19 they will not be attending. Ok, Fair enough, but where is the reassurance that you will be in touch to reschedule as soon as you safely can?, where are the apologies for having inadequate products and services?, for a window in my 2 year olds room that lets in noise and cold air all through winter? for having to constantly chase when being told you will be in touch? for it having been a year since installation!? Phoned up today (16/07/2020) to be told I had been booked in for September but was not informed. I have holes down the sides of my windows letting rain in but I have to wait for September or a cancellation!!!! Disgusting service.”

Helpful Report

Posted 4 years ago

“Can’t fault them, windows and door excellent quality, fitters done a great job we’re very professional.”

Safestyle UK 5 star review on 15th July 2020

Helpful Report

Posted 4 years ago

“Safestyle are amazing from the very get go I have been informed of what's going on, they have been flexible around me from the sale of the doors to the installation to the after sales it has been bang on.”

Helpful Report

Posted 4 years ago

“had no issues, they were always on time, polite and work was done to a standard i was happy with”

Helpful Report

Posted 4 years ago

“We had a front door fitted early March that had some issues after only a couple of weeks. The gentleman that came out to resolve the issue was professional and informed us of the reasons as to what the problem was. Perfect resolve easily. We then went on to have patio doors replaced. The fitter Barry W did a fantastic job. I was fretting when I saw how badly the previous doors had been fitted leaving gaps where bricks were poorly cut. This gentleman filled in the gaps and completed a perfect finish”

Helpful Report

Posted 4 years ago

“Safe Stayle is the worst company for customer care . To start with when you call you will be ina queue for more than 25 minutes then the person will just tell you that the issue you have is not covered , even if you offer to pay they will not help you.keep away from this company.”

Helpful Report

Posted 4 years ago

“I now have a secure and warm home, replaced front, back and patio doors. My old wooden doors let so much heat out and you could see daylight around the sides. Not anymore, So happy with the quality of the product and the style, the lads arrived promptly and just got on with it. Very tidy all the way through the fitting and explained everything clearly. No issues all day. Good competitive price and customer friendly service made the entire day relaxing. Well done SafeStyle.”

Helpful Report

Posted 4 years ago

“Excellent workmanship new composite door fitted quickly and property left clean and tidy”

Helpful Report

Posted 4 years ago

Safestyle UK is rated 3.6 based on 1,938 reviews