Name: Saga
Rating: 3.64

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead as this was an expensive issue to resolve, I just found out that SAGA will not help at all, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing and get out of paying also SAGA got their surveyor company BVS to tell me they were doing nothing to help, no apology or anything from SAGA..... Totally disappointed and disgusted with the service and the way I have been treated, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA, wrote on behalf of my mother. Please please please do your research before you go with SAGA!!”

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Posted 4 years ago

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead as this was an expensive issue to resolve, I just found out that SAGA will not help at all, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing and get out of paying also SAGA got their surveyor company BVS to tell me they were doing nothing to help, no apology or anything from SAGA..... Totally disappointed and disgusted with the service and the way I have been treated, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA, wrote on behalf of my mother. Please please please do your research before you go with SAGA!!”

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Posted 4 years ago

“yery good in dealing with me in the short time I have been insure with them,Am still insure with Saga until april 2020”

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(Car Insurance) - Posted 4 years ago

“Very good and quick. Helpful staff .”

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(Car Insurance) - Posted 4 years ago

“I chose saga because I got a good quote and was dealt with really well first class service”

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Posted 4 years ago

“DO NOT and I repeat DO NOT insure with this company. I have previously been insured with post office insurance never had a problem for 17 years. This year their renewal figure was way over the top so i shopped around and found saga car insurance was the most competitive. Move forward to NOV 2019 our car was stolen, after the first call to report it have had no call backs, no contact, no advice, nothing my wife has rang them 5 times. Finally today a manager has contacted us to tell us that the claim is null and void because we have miss-placed(not lost) the spare key the car was a 55 plate zafira worth about £400. We are told from children to be honest but if we had lied and said we only had one key they would have paid out. Safe to say I will never use, recommend or trust this company ever again. Why do I feel like the criminal even though we had our car stolen by some lowlife whats the point of car insurance if they find any excuse not to pay out!!!!!!!!!!!!!! DISGUSTED”

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Posted 4 years ago

“Shocked when annual renewal notice arrived with an approximate 10% increase with absolutely no justification - way beyond rate of annual inflation. Regard it as profiteering in the worst possible way.”

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(Car Insurance) - Posted 4 years ago

“I have travel insurance with Saga and due to a misunderstanding on upgrading I was quoted a wrong amount. But Saga have acknowledged their error and agreed to the lower amount. I can only thank them as otherwise I would have had to cancel my holiday and lose my money. Their Customer Service was totally exceptional. I would recommend them to everyone.”

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Posted 4 years ago

“So far so good ,very easy to talk to and helpful”

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(Car Insurance) - Posted 4 years ago

“I recently renewed my car insurance with Saga. I received several emails and letters (to the point of harassment) saying that I needed to send them evidence of my No Claims Discount from my previous insurer, which was them! When I told them that they were my previous insurer and so they could refer to their own documentation, they said that I needed to show evidence of where I was insured during the interim period. Cue me panicking, thinking that I had put the wrong renewal date and had been driving around uninsured. Nope, I had put the right date - they had been insuring me uninterrupted and I had to forward them their own email that they had sent me to prove this!! If they had apologised and admitted that they were in the wrong, then I woudn't have bothered posting this, but no apology. I won't be renewing next year for sure, even if they are cheaper.”

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Posted 4 years ago

“Just to say referring to my previous reviews I never got my £30 compensation after being promised twice that it would be sent. Considering what I have had to put up with in the last year, that sums up for the way they operate nowadays.”

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Posted 4 years ago

“Shocking company May seem ok till you need to claim Cowboys”

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Posted 4 years ago

“Having all my Insurance with Saga from motor home travel landlord I always thought them a reliable understanding Insurer However after making just one claim I have found they hide behind red tape and will try and find anyway they can to make it difficult as possible to claim Even after complaining they kept coming up with different facts I will be reviewing all my Insurance on renewals”

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Posted 4 years ago

“I have been insured with Saga for my car my home and also my husband has his insurance with them for his car. I have just informed them my husband has retired and they have charged me £16+ to change him from employed to retired.”

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Posted 4 years ago

“I have found them extremely helpful whatever I have asked about. They seem eager to resolve and question you pose.”

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(Car Insurance) - Posted 4 years ago

“A car with our number was meant to have been in a collision but the claims section on two separate calls have given me 2 dates 5 months apart and cannot say what type of car was involved or where it happened. My renewal premium (despite low mileage and 16 years no claims) has been increased by 30% but no-one can tell me why. The premium payment section cannot even transfer my calls to the claims section. It would seem the IT is too intelligent not only for the clients but for the staff having to use it.”

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Posted 4 years ago

“Without a doubt the biggest mistake I have ever made was to take out Home Insurance with this mob. Had a small leak...reported it on Wednesday. Plumber set round. Wouldn't touch it in case there was asbestos. Told me that it needed an Asbestos test and that he would talk to his company about it ( Metroplumb). Never heard a thing back so contacted Saga again. Passed from pillar to post. Eventually spoke to Axa Home emergency. They sent another plumber from a company called FixIf round. Guy said he could fix the leak but couldn't touch the celing because it needed an Asbestos test. I said I knew and thought that is what he had come to do. No ...so I contacted Saga again....passed from pillar to post again. Ended uptalking to the Co-op whowere very stand offish and simly regarded the whole affair as not their problem. Back to Saga...passed on to Axa who said I wasn't covered for an asbestos test. Back to Saga. Closed for the weekend. Friday night now....leak not fixed...water now coming down the light fittings and into the main fuse box. Saga not interested...Axa say I am not covered and need to arrange own asbestos test! You couldn't make this up. Dealing with this lot could not be more difficult! Meanwhile a minor leak has now grown into a major emergency. Do yourselves a favour....Do NOT even consider taking out a home insurance policy with this lot. They are not cheap but their service is. I cannot wait for this policy to expire. I will NEVER deal with them again...I shall cancelmy motor policy too. Without a doubt the WORST insurance company I have ever had to deal with. I had to give one star...there is no box for zero stars . I wouldn't even give them that....minus 5 would be my preferred score. Absolutely useless.....the WORST.”

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Posted 4 years ago

“Naomi dealt with my car insurance today and yesterday. Naomi was so caring and PROFESSIONAL. This is why Saga is a top company for older customers. Thankyou Naomi.Paul Bennett.”

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Posted 4 years ago

“Appalling company. Lies, expensive, errors in cover, refusal to inform of cost to cancel making it impossible to cancel. I have been uninsured driving due to their errors and I will be referring them to the ombudsman. Just don't! Go elsewhere, anywhere but these clowns!”

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Posted 4 years ago

“There were no questions on when you last held vehicle insurance, and since it was just over 2 years since I did, my premium was doubled. All because I couldn't afford to run a car due to financial restrictions.”

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(Car Insurance) - Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Saga Reviews