Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't claimed therefore not sure how they fair”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Beware, renewal 325 over last years 287? No change or claims? £25 admin fee? For an existing policy with all correct details, why? Under righting insurance Lloyds. Compare with Hastings. Again with Lloyds insurance. Buildings £1 million same, contents 75k Saga 1.5k Hastings, accomodation costs 100k Saga..200k Hastings, legal costs inlcluded, accidental damage included, emergency cover included, all equal or better with Hastings....£202 Hastings £325 Saga.......having spoken to them no apology they can't compare due to privacy rules but they would be quite happy to let me pay the higher premium...oh yeah....all in all would never touch them again clearly making a killing on each policy.....”

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Posted 5 years ago

“Satisfactory so far”

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(Car Insurance) - Posted 5 years ago

“Like being a member of Saga Possibilities; providing members with money saving offers on purchases of holidays, goods and restaurants”

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(Car Insurance) - Posted 5 years ago

“We went on a New Orleans Jazz at Christmas held at the Holiday Inn Kidderminster Road, Bromsgrove, the Jazz was good, the main Public parts of the Hotel were warm, but our room was really cold. The member of staff we approached made it quite apparent that we oldies were a nuisance, and no heater was forthcoming . The next day after a horrible cold night sleeping under my coat, and further complaints we got a heater. The food was dreadful, cold and dreary, even when it was meant to be warm.; There were flies on the food. I dread to think what the kitchens were like. The hotel was surrounded by rat boxes. The appropriate public health Department should be informed It was so bad we left first thing on Boxing day morning even though there was no food at home , anything was preferable to risking food poisoning by eating at the Hotel, Not what we expected of a Saga Holiday.”

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Posted 5 years ago

“Easy to use website, telephone response was also very good.”

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(Car Insurance) - Posted 5 years ago

“A great company when fast communication is essential regarding making a claim '”

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(Car Insurance) - Posted 5 years ago

“Exactly what I wanted”

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(Car Insurance) - Posted 5 years ago

“I have contents insurance with them, and I moved house late August. Remembered at the beginning of October to change address with them. They replied a few weeks later asking some questions, which I replied with the answers. I have heard nothing since. It is now December, and I have just asked for an update for the second time, and my address is still not changed. I will have to cancel if they don't sort it out this time. I presume that although I am paying the premium each month, that I am actually not covered since they have the wrong address.”

Helpful Report

Posted 5 years ago

“Yearly price hikes. Con. Price hike due to temporary and precautionary in error prescription for Statin taken for very short time and stopped when the error was superceded by a Dr. Perfectly well but price hike anyway. On complaint messed around for months with repeated emails staing about to deal with letter putting off for another month. Review put on TrusPilot.”

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Posted 5 years ago

“My 82 year old Mother (a loyal customer) received a home insurance quote for £350. A quick comparison on the many comparison sites for a policy with identical T&Cs came in at around £115. Whilst these other companies are obviously offering good deals to attract new business; saga are clearly taking liberties with it's elderly customers. Shame on you!”

Helpful Report

Posted 5 years ago

“Firstly my husband and I insured both our cars with Saga. When I sold my car and bought another- smaller engine car- I asked for a quote on my recent purchase- having given correct make, model,engine size.,fuel type,colour registration number etc I was given my quote- My certificate came back with wrong registration, wrong model, wrong engine size (stronger engine),wrong fuel. Secondly,having gone onto a Comparison site to find out other Insurance quotes plus Saga's,it was decided to stay with Saga although they were not the cheapest . When I telephoned I was given a quote which was £128apprx more than I was previously paying. NO CHANGE OF CIRCUMSTANCES. I was told it was because I was taking out another quote and my husband's (as named driver ) history was being taken into account and I should pay more. Why? I had previously been told that as my husband insured his car with Saga his driving history with HIS car did not affect my insurance for my car because we were both insured with Saga. However, now I have been told this does not apply for my insurance.Why the change????? Thirdly,when I telephoned to advise of wrong information and gave correct information again , I was given an even higher price!!!! The information given during original telephone call for quote was correct so why was I now being told the cost was approx £95 more. This definitely needs investigating by an outside official-eg insurance Ombudsman, Consumer Complaints programme etc. My husband and I can't change insurance company now but............... Ps. I did send an email yesterday but telephoned today 10/12/18. Have left my name off but had to give email address as proof this is genuine.”

Helpful Report

Posted 5 years ago

“Great company but ended up more expensive insurance wise so swapped to another , shame as enjoyed being with them”

Helpful Report

(Car Insurance) - Posted 5 years ago

“the service we received was first class and the staff were very helpful and answered all of our questions with simple and plain English answers that were easy to understand. Also they are great value for money I would recommend them to anyone who asked me about insurance.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Changed my car half way through and the extra cost seemed excessive. I certainly will shop around for my renewal and have a gut feeling that it won’t be SAGA”

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(Car Insurance) - Posted 5 years ago

“Everything I need from my policy at half the price of my original provider, what a result!”

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(Car Insurance) - Posted 5 years ago

“never renewed policy as the price increase was nealy 100% after being with them many years”

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(Car Insurance) - Posted 5 years ago

“very good company with good communication”

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(Car Insurance) - Posted 5 years ago

“When my renewal was due I used Go Compare and they came up with SAGA Home Insurance. Suitable for Pensioners and easy to take out a Policy. Cheaper than my last one.”

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(Car Insurance) - Posted 5 years ago

“I have had no problems. Thank you Saga.”

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(Home Insurance) - Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews