Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“"They were not accepted to add my wife\u2019s name for provisional license last year. Then still not accepted to add name for full license. She just passed the driving test"”

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(Car Insurance) - Posted 7 months ago

“Rubbish ! Must be part of Post office and Horizon computer system because every time I accepted offer the price went up £30 in the end I went with TESCO and no problem and the quote price went down.”

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Posted 7 months ago

“"they are rip off merchant put my insurance over thousand pounds to insure my car"”

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(Car Insurance) - Posted 7 months ago

“"I haven't made a claim so have had no dealings with the company. My renewal hasn't come through yet so I can't give a review, not sure why I was asked."”

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(Home Insurance) - Posted 7 months ago

“"I had a good conversation and got the quote I required"”

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(Car Insurance) - Posted 7 months ago

“"Although not currently a Saga customer I have used them regularly in the past and the service has always been efficient and professional. "”

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(Home Insurance) - Posted 7 months ago

“"I am insured with Saga for both my home and car insurance. I have been very happy with their rates and hope that when my renewals come through this year they will continue to be reasonable."”

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(Home Insurance) - Posted 7 months ago

“"I change my insurers regularly as they tend to bump up the prices once they have you. I my case for this year there was a quite small increase in the renewal with Saga, but they reduced it further after negotiation, and I stayed with them.\r\nI've always found them helpful and reasonably priced, so it made sense to use them."”

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(Home Insurance) - Posted 7 months ago

“"Never had any bother all communication has been pleasant and professional. \r\n"”

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(Car Insurance) - Posted 7 months ago

“Looks like you’re in the United Kingdom. Go to the British Trustpilot site I booked a 28 day holiday with Saga at hotel Port Denia requesting a balcony room. On arrival I was given the key card to room 536, on entering I realised it wasn't a balcony room but a room overlooking dustbins. I went down to reception and explained that I had requested a balcony room, the receptionist showed me the booking form from Titan travel and said no request was made for a balcony room. He said I could have one next day if I paid him €270 which I agreed to. The next day I went to reception and paid €270 for the room upgrade to room 624. I also mentioned to Dave the Saga on-site representative about this and he explained that it was only a request not a definite booking, I wasn't told this when I booked the holiday. 8 weeks before departure I received a email from Saga saying that some restoration work was been carried out on some of the balconies at the hotel but this would have no visual impact and assurance that we wouldn't have any disruption. On Thursday morning 29th February workmen started erecting scaffolding on the adjoining balcony and then with mechanical hammers they were removing concrete and bricks, the dust and noise were horrendous. I went to reception and asked to be given another room and was told no rooms were available. I then contacted Dave the Saga rep who was most apologetic and went to see the hotel management. He told me that they said the work would stop the next day at 12 noon and they would give me €70 back for the upset. No work would be carried out over the weekend. On the Friday the work didn't stop at noon it went on until 4pm. On Saturday night at 9pm workmen were hammering and moving scaffolding around in the room next door so I rang reception and asked them to tell them to stop it didn't so I went and knocked on the door and a workman came and I asked him to stop the noise and they did. The next day I mentioned it to Dave and Sylvia who apologised and they said it would reported to head office. Dave and Sylvia did everything possible to sort out the problem but the hotel management didn't seem to bother. Since returning home 3 weeks ago I have emailed Saga customer services 3 times about the problem and had a automated reply saying I would be contacted within 48hrs to discuss the complaint. Nobody has contacted me, they obviously have had the £3509.16 that I paid them for the holiday and are not interested.”

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Posted 7 months ago

“"Excellent service and a very reasonable price compared to a no of other insurance companies no hassle done in minutes "”

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(Car Insurance) - Posted 7 months ago

“"I wouldn\u2019t recommend any insurance company. I couldn\u2019t tell you if they\u2019re good or bad as I signed up, paid my money, made no claims and then changed to another company on renewal due to their overpriced renewal quote."”

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(Home Insurance) - Posted 8 months ago

“This is Saga car insurance services. Always amazing service. Now sadly not. Took several days of trying to get through n the phone and by chat! Got through by calling at 8.30 am prompt but still took nearly 10 mins to get answered. Something has gone very sadly wrong at this Saga service😔. As for how i communicated; well, as said it took several days.”

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Posted 8 months ago

“"Very happy with the price quoted for my home insurance.Met all my needs. Thanks to Go Compare for your important part of this process."”

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(Home Insurance) - Posted 8 months ago

“Not received any emails documents via email”

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Posted 8 months ago

“Yesterday I received my policy renewal invitation. To say I was shocked to see that my premium had been raised from £374.93 to £828.07, over 120%. I have had two lengthy phone calls asking for a coherent explanation as to why. Yesterday, I was promised a call from a senior manager for today. Nothing happened. Today the call handler insisted that the time delay for a call was 72 hours, I told her this was not what I had been told yesterday. She then put me on hold again and a few minutes later just put the phone down, ending the call. I still want to know why you have seen fit to impose this sort of increase. Actually it's not an increase, it's an affront.”

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Posted 8 months ago

“"saga were promt and very helpful will concider using them again"”

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(Car Insurance) - Posted 8 months ago

“"Very good service, competitive quotes."”

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(Car Insurance) - Posted 8 months ago

“"simple to use and everything is explained properly"”

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(Car Insurance) - Posted 8 months ago

“"Extremely simple & pleasant service, although the bottom line is a very fair premium that's hard to better."”

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(Car Insurance) - Posted 8 months ago

Saga is rated 3.6 based on 1,430 reviews