Saga Reviews

Name: Saga
Rating: 3.61

3.6 Rating 1,455 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yearly price hikes. Con. Price hike due to temporary and precautionary in error prescription for Statin taken for very short time and stopped when the error was superceded by a Dr. Perfectly well but price hike anyway. On complaint messed around for months with repeated emails staing about to deal with letter putting off for another month. Review put on TrusPilot.”

Helpful Report

Posted 6 years ago

“My 82 year old Mother (a loyal customer) received a home insurance quote for £350. A quick comparison on the many comparison sites for a policy with identical T&Cs came in at around £115. Whilst these other companies are obviously offering good deals to attract new business; saga are clearly taking liberties with it's elderly customers. Shame on you!”

Helpful Report

Posted 6 years ago

“Firstly my husband and I insured both our cars with Saga. When I sold my car and bought another- smaller engine car- I asked for a quote on my recent purchase- having given correct make, model,engine size.,fuel type,colour registration number etc I was given my quote- My certificate came back with wrong registration, wrong model, wrong engine size (stronger engine),wrong fuel. Secondly,having gone onto a Comparison site to find out other Insurance quotes plus Saga's,it was decided to stay with Saga although they were not the cheapest . When I telephoned I was given a quote which was £128apprx more than I was previously paying. NO CHANGE OF CIRCUMSTANCES. I was told it was because I was taking out another quote and my husband's (as named driver ) history was being taken into account and I should pay more. Why? I had previously been told that as my husband insured his car with Saga his driving history with HIS car did not affect my insurance for my car because we were both insured with Saga. However, now I have been told this does not apply for my insurance.Why the change????? Thirdly,when I telephoned to advise of wrong information and gave correct information again , I was given an even higher price!!!! The information given during original telephone call for quote was correct so why was I now being told the cost was approx £95 more. This definitely needs investigating by an outside official-eg insurance Ombudsman, Consumer Complaints programme etc. My husband and I can't change insurance company now but............... Ps. I did send an email yesterday but telephoned today 10/12/18. Have left my name off but had to give email address as proof this is genuine.”

Helpful Report

Posted 6 years ago

“Saga car insurance is without doubt the worst of the worst car insurance companies. If it wasnt for the branded name, I would have thought they were a scam outfit. I had a very minor 'no fault' car bump (less than £150 to repair) and decided to report it - I wish I hadnt! I was treated like a criminal, accused of fraud, recieved 12+ phone calls, three letters, and had staff badgering me on the phone - asking the same quesitons over and over, when i couldnt quite recall the detail I was told I was lying. If the police treated criminals like this there would be a public outcry. The whole 'saga' must seem laughable to an outsider. Avoid like the plague!”

Helpful Report

Posted 6 years ago

“Fed up with saga. They increase their premiums by an exorbitant amount every year until you can stand the increases no more. Just tried to amend my car insurance policy and they wanted to charge me an admin fee of £25 and very nearly double my premium. The value of the car was comparable to my old car. No way! cancelled my policy and went on a comparison site. Much better deal. Goodbye saga!!”

Helpful Report

Posted 6 years ago

“I received a letter from Saga offering me quote on car insurance but after reading the reviews I will not be entering into any contract as the customer service side is disgusting. Thank you to all that gave honest and very helpful reviews.”

Helpful Report

Posted 6 years ago

“I had to cancel my insurance as my car was scrapped. I am a pensioner who lives on just my reduced married woman state pension and after I had cancelled my policy I had a letter saying that I owed £76.+ on my cancelled policy. I was not informed in our phone conversation that they would charge me a £50 policy cancellation fee and 26+ pounds for the legal protection. I rang and told them I was a pensioner and that this amounted to nearly a fifth of my monthly income, but the lady concerned said I was told at the time of taking out the policy that these charges would apply. It was a case of 'tough' Not only will I have to reduce my heating in the house now I will also have to reduce any payments I make to my grandchildren for christmas. Well done Saga. You are supposed to help the elderly not fleece them. I shall never use you again and will make sure all my pensioner friends don't touch you will a barge pole. Lets hope you and your staff never get old.”

Helpful Report

Posted 6 years ago

“Had to cancel holiday after cancer diagnosis, Saga rejected my claim as I did not inform them of my first visit to the doctors which incidentally was not related to the cancer. Very disappointed and will not be renewing any policies with Saga. The travel insurance is underwritten by Cigna who you have to deal with regarding any claim. I have since found they have a lot of negative reviews.”

Helpful Report

Posted 6 years ago

“I have had reason to call Saga twice during the duration of my policy. Both times I have been met with unhelpful, argumentative staff. The initial price of the policy seemed reasonable, but beware! there are many hidden costs. I have just changed address, and my husband received a refund on his motor policy, as did my daughter - saga charged an additional £35, plus an admin fee of £25, or I could spend £50 admin fee canceling the policy. I certainly won't renew with Saga when the time comes, and would advise others to avoid like the plague! Thank goodness I've not needed to claim for anything!”

Helpful Report

Posted 6 years ago

“Made just on claim for an accidently damaged wooden shed. Had to fight tooth and nail just to get them to accept the claim. Now they have offered to renew my house insurance at 60% increase to last years premium. They never reply”

Helpful Report

Posted 6 years ago

“Published 2 days ago Terrible service from Saga Home Insurance and Saga Home Emergency I'm with Saga Home Insurance and Home Emergency & recently I had a terrible experience with Saga Home Emergency call out from Ron Law Heating of Southport. I was for two weeks without heating or hot water in spite of paying £24 to get the parts needed overnight. The first lots of parts took 4-5 days to be fitted and then Ron Law needed another part which took another 10 days to fit. Saga informed me that Ron Law heating was wrong to ask for payment of £24 and that Ron Law should have charged Saga for overnight delivery of parts. After 15 calls to Saga, Ron Law, Axa and other different companies I was put through whilst on the phone with over 10 hours of one company blaming the other & putting me through over the phone to another company that I've never heard of, and then referring me back to the original speaker after one hour. I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. concerned" and the call is cut off or I'm passed to another company, who in turn ask why am I ringing them? What is surprising is that Saga Customer Care do not think there's anything wrong with this approach?”

Helpful Report

Posted 6 years ago

“Telephoned for a quote for contents insurance after receiving a mailshot and put under pressure to purchase immediately as it was a 'live system'. Still awaiting the quote via email. I had a feeling it would not be followed up so emailed via website. 24 hours later still waiting, perhaps I should stay with John Lewis instead at least they do what they say they will and very well indeed.”

Helpful Report

Posted 6 years ago

“Insured for years with Saga 14 yrs no claim bonus and my Wife 20 yrs no claim bonus never making a claim but I recently had a hit and run and my car has been written off and now my car and documents have been taken to salvagers, by the insurers who never gave me a courtesy Car and Its now been 2 months and still not been paid the promised payment and ongoing enquiries continue. All for a mega two thousand pound payout and Putting my insurance up to over double. So No!! I won't be recommending Saga to anyone!”

Helpful Report

Posted 6 years ago

“No paper documents, long waiting times on calls (25 mins!). When trying to transfer policy to new smaller lower group car tried to charge me more when the quote was £70 cheaper. Bunch of conning charlatans taking advantage of the elderly. Do not use.”

Helpful Report

Posted 6 years ago

“My husband and I took out car insurance policies with Saga last month and have had nothing but trouble with them ever since. They seem incapable of correctly setting up the most simple of policy, and take no accountability for their incompetence. STEER CLEAR OF THEM!”

Helpful Report

Posted 6 years ago

“Took out house insurance through Quidco expecting £95 cash back. Surprise surprise the transaction hasn’t tracked. Wish I’d read these reviews before. Stay away from SAGA they are a con. STAY AWAY RUN AWAY. SAGA ARE A CON TRICK.”

Helpful Report

Posted 6 years ago

“taken out saga travel insurance many times always happy with premium,had insurance with them for trip to majorca in june with declared medical conditions. Had quote last week for trip to majorca in september same medical conditions as before premium increased by £482 , rang saga to question why,told because i had birthday in july, £482 MORE FOR BEING 2MONTHS OLDER. THEN HAD QUOTE AGAIN FROM SAGA WITH LATER DATE OF BIRTH.IE 1YEAR YOUNGER STILL SAME PRICE .NOTHING SHORT OF A RIP OFF.NEEDLESS TO SAY WILL NOT BE USING OR RECOMMENDING SAGA AGAIN. I also see they have changed underwriters since we purchased our first insurance”

Helpful Report

Posted 6 years ago

“Car insurance. Changed car, exorbitant additional costs plus £25 admin fee! Avoid like the plague”

Helpful Report

Posted 6 years ago

“Not had.... going through it now!! You pass people from pillar to post all the time Since March we have leaking pipes under our floor noone can find the leak... We have been told its multiple leaks by 4 reports ...but you still havent done anything properly The pipes have to be exposed....floors need to come up We are open planned down stairs And have floating floors...timber frame house....so the water could be seeping up the walls.. Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless e.mails sent in the last 3 days not been replied Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house then only to find out instead of taking floors up builder was told just to take laminate up..... you are a shambles.... Saga sells up and its name which you find is Co.op and Axa when you phone... its not Saga at all.... we are now waiting a week for another Report from Sergon to find out further reports I have photos phone calls but what we want is Action NOT SHODDY WORKMANSHIP so far.... Get your act together.....and do something!!!! Or we will take this further....”

Helpful Report

Posted 6 years ago

“I have a fairly new BMW. I hit a pot hole which damaged the steering rack. Obviously I wanted the car to be repaired by BMW. Saga agreed to this but said I had now forfeited the right to a hire car and demanded that BMW send an estimate, pictures of the damage and pictures of the car etc etc. BMW, efficient as always, collected the car at 4pm and by 9am the next morning had identified the repair needed, sent the documentation to Saga and has said they can repair the car today! I have been told by Ash at Saga that authorisation for the repair will now take 24-48 hours which takes us into the weekend and of course the following week. I will now have to hire a car. Not impressed.”

Helpful Report

Posted 6 years ago

Saga is rated 3.6 based on 1,455 reviews