“Shocked by Saisnbury owned Argos irresponsibility. Alerted them to a faulty, and potentially dangerous deep fat fryer which overheated after half an hour and cracked my work surface. They collected faulty item but now say there will be no investigation as they have "lost it". Case closed. Brilliant way of dealing with customer complaints. That means there are still potentially lethal products being sold. You would think they would like to avoid a headline that says "Sainsbury CEO knew about dangerous item and did nothing", but apparently not.”
“Fresh bread counter selling previously frozen buns.
There is a very small warning on the back of the packet re previously frozen.
The display however suggests all freshly baked.
Disappointed with Sainsbury’s”
“Need I say more dreadful customer service . One lady in particular put the phone down on me and still waiting for a manager to contact me 48hrs after initial contact . YOU have lost a customer who spends a large amount of money weekly .”
“Thank you Sainsbury for keeping me fed during lockdown I am elderly and have mobility/health issues. Sainsburys are the ONLY Supermarket who contacted me initially to offer "slots for vulnerable" Several slots available weekly and no problem with choice of products . Have not been able to get any slots with other Supermarkets during this period , nor did they ( although a shopper esp Tesco's') Sainsbiry bother to contact me initially... Well done Sainsbury xx”
“The delivery driver was really helpful and friendly but he wasn’t allowed to take any substitutes back due to covid19, the substitutions which I didn’t want I never do was ridiculous and the dates on fresh meat & fish was under 2 days,but it was the customer service which was shocking unprofessional and never even processed my refund I had too ring back a month later when I got my bank statement, which is when I made a complaint about her and I’ve heard nothing as too the way of an apology.”
“It seems that Sainsburys have a Policy where deliveries to Vulnerable people on the Shielding register, reliant on deliveries, can decide whether or not to make the delivery!
Having had arguments with the delivery in 3/5 deliveries, they could not be bothered to deliver up to the 1st floor, as they had been doing so Pre Covid, for 5 years.
It is discriminatory, and cruel, for the person who is shielding on Medical grounds, and on The Register as designated by Law, that they cannot know IF the driver will decide to deliver or not.
Totally unacceptable.
Several people have had this experience we know in North London, especially from the Enfield store. These places for delivery are smart clean places with just one main entrance door to be buzzed in through intercoms, and then have another door before each floors flats, so easily food could be left the other side of the actual front doors.
The attitudes are disgraceful.
People that are "Shielding", have much more to be wary of being brought in, in terms of infection by the delivery driver themselves, as well as on crates, bags, packaging, which they have also reverted too.
They do not even credit people back for weeks, even when the order is as is the Customers right , to be "Refused" left outside at the entry door.
Further, even not touching the "replacements" or damaged items badly packed, they Refuse to take them back or credit for them.
Awful attitude, shameful and discriminatory.
Customers should Refuse such an attitude, and let them send the food back, wasted by there own behaviour.”
“I wait every year with eager anticipation for Jersey royals to appear in our Sainsbury’s store in Beeston Notts , unfortunately this year I have never had so many green potatoes , I have thrown so many away I have now stopped buying them”
“Hello ... its impossible to contact Sainsburys even to report a life threatening example of reckless driving by their delivery driver.
I have experienced what I consider to be such a dangerous example of reckless driving by one of Sainsburys delivery drivers that I wished to contact your CEO Mike Coupe directly as he is listed on the Sainsburys “Complaints” list of contacts. However, It appears Siansburys block any unauthorised Emails to Mr Coupe so perhaps you would forward this complaint for me. I cannot stress enough the importance of this complaint as I am certain that if your driver continues to drive in the manner then there will be a serious accident in the very near future.
Dear Mr Coupe
I am contacting you directly as I fear my frightening experience earlier this evening suggests one of your drivers will cause a serious accident.
I am sure you are aware the roads are used far more often now by joggers, walkers and cyclists and no more so than Gardeners Hill Road in Farnham, Surrey. I live locally and use this road frequently and am now extra careful as it is a winding lane and often frequented by individuals and families exercising. At around 19:10 I was travelling home down Gardeners Hill Road when suddenly one of your delivery vans rounded the bend behind me and proceeded at speed to what appeared to be less than 500mm from the rear of my car.
As we approached the junction with Frensham Vale your driver then overtook me at a highly dangerous speed and reckless manoeuvre and turned right on the wrong side of the road into Frensham Vale. Quite frankly if any vehicle had been approaching the junction from Frensham Vale there would inevitably been a head on collision. As I live in Vale Close I too entered the Frensham Vale road and your driver was again travelling at high speed ahead of me down what is known to be a narrow (and unfortunately badly maintained) country lane.
I believe the registration was PD18 XAC but can’t be certain as it raced ahead of me very quickly.
I can only hope your driver has calmer driving periods otherwise if he or she delivers locally then I fear for the many joggers, walkers and cyclists (often children) that frequent our local roads so often now.”
“Had a delivery slot booked for 7pm until 8pm for yesterday 4th of July. I had got the confirmation a substitution got some items, time on that was the same and always try and print adopt of order anyway. No show until just after 9pm. I am diabled but my husband had words with the driver who claimed he had 8pm until 9 pm on his order sheet. Due to medication I am usually in bed by then so would never order such a late slot. previous delivery has seen a big bag of sugar split. I cannot get through on the phone and sent a message but gave not had a reply . Very disappointed I preferred Sainsbury's and was really pleased when I got a home delivery. Not anymore.”
“I tried to return some shorts that I bought from Sainsburys in Burpham, just before lockdown. I wanted a bigger size but was told I couldn’t return them as I didn’t have a receipt. I said they would be on my nectar card but she said there was nothing she could do. I think this is totally inflexible by yourselves, I only wanted a replacement not a refund and this is the first chance I have had to do this. Before lockdown I spent over a £100.00 each week shopping with you, but I wont be from now on. I really can’t believe you would lose a customer for £15.00 but it seems you really don’t care.”
“after 50 years of being a loyal customer - I will never shop in Sainsbury's again.
My necessary 'on line shopping' was a bad experience.
Food was on occasions out of date - shelf life on many - many items abysmal.
Unable to complain via normal channels as all these routes appeared to be blocked.
Finally 2 weeks ago my daughter on my behalf hand delivered a letter addressed to the manager - marked private and confidential - handed in at the 'Customer Service' desk at Sutton -Surrey branch.
Of course I got no reply and my daughter actually enquired a week later in the store what had happened to the letter. No one had any recollection of my letter.
Enough said !!!
Sainsbury's should be ashamed of the exploitation of the most vulnerable members of our society by off loading unfit foodstuff at full price.
Now do you understand why I will never shop in Sainsbury's again!!!”
“I was served by David at the Kidlington and considering the current atmosphere you get in other shops such being told to stand in boxes, out of boxes or on markers. David was polite and had a genuine conversation with me which was refreshing as some staff treat you as though you have the plague.”
“What a sudden drop in standards, Since lockdown we have been shopping on line, they have now changed their window from 3 weeks to just a few days while others have left their windows as is. I now shop with Tesco instead, why wait for Sainsburys to offer a slot when we can book slots 3 weeks ahead. If you dont use facebook or twitter (we dont), the only way to contact them is by phone - and they claim to be user friendly.”
“On two occasions now using the click and collect, the boxes which contain frozen items have been damaged.The items look as if they have been thrown into the the basket,or heavier shopping put on top of them.Not at all good for a reputable shop like Sainsbuys.”
“Past 20 years I buy everything from
my local Sainsbury’s. Over the years Sainsbury’s services declining. Not many tills, unhappy staff. Queuing system complicated. The staff at the door way they call you to enter into Sainsbury’s feel like calling cattle’s. Absolutely disgusted & shambles.”
“For the pass 6 months have been doing online order and over the last month and during the virus have been put on the vulnerable for ordering and thank you for that but the last on my order have been able to get sainsbury's deliciously multi seeded gluten free bread and the last 2 that came had to be sent back because they were smashed have a friend that goes to the north Walsham store and shelves are empty they have enquiried were the bread is one week only 2 loaves came in the second week 2 and half cases came in but the lady went to the warehouse there was no bread on the store checker it tells you that it is in stock at 4.45 am and 10.00 pm would love to know what is going on try phoning but no one is answering and same with email have sent a letter about this but have yet to hear from you”
