“The Smartshop system is not fit for purpose - it extremely frustrating to lose the internet connection halfway round the store, have vouchers not accepted, have vouchers not registered by machine, card not accepted etc etc. Every single time I have used it, there has been a problem and either no staff member to assist or someone who shrugs and says they keep reporting problems with the system but being told there is no problem.”
“Customer services absolute pants, had online delivery with out of date goods, complained to Sainsburys who said thank you for your comments! Then they said they had sent me an e-voucher - to the value of 60p - absolute joke, the out of date goods were £4.50. Not the first time this has happened had quite a lot of things delivered with only 1 or 2 days on them, they're not interested. Won't be using them again”
“The produce department is practically empty again. It has been like that for a very long time. All you can buy are empty cardboard boxes. No produce in them . It is absolutely appalling. Beautiful coloured fruit and veg are available all round the world. Where or who are your buyers. They need sacking. My shop is Whitley Bay. Tyne and Wear. As this is the first department as you enter your stores, the first impression is dreadful and the daft idea of using the top shelves to store stock is claustrophobic. Argos takes up a lot of valuable space and is always empty. The only aisle that is consistently full is the liquor aisle. 😡 Everywhere else is quite poor, but nowhere is as bad as the produce. Fruit and veg are available in other supermarkets, so the problem is definitely with your buyers. Incidentally the manager is never , never available. He must spend his day in an office at back of store. IF he ever came on the shop floor or spoke to a customer when requested, then he may have some idea on how to improve his store. I wonder if a day working on produce might give him some idea of how bad his store is. I do wonder if he exists as he can't be contacted at all. This store is truly dreadful.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I recently used online shop for first time. I was amazed that I had found a coupon for £18.00 off my first £60.00 shop. Delivery was exactly on time, driver was very helpful as I am recovering from surgery and offered to bring bags through to my kitchen. I received all my goods in good condition.”
“Customer service is appalling, despite emailing twice, have still not heard from them. Did an online shop went to collect and once there was told main item was not available, i had ordered it at half price (however it was available online the same day but at the full price) also because the item wasn't available they tried to charge me by taking away the discount voucher. Feel this is a cheating system and a very sneaky underhand way of taking money off people. Am going to write a bad review weekly on as many sites as possible so hopefully will stop happening to others. So disappointing, used to use Sainsbury all the time.”
