“My home is second floor and there is no lift on building. The driver just carried my order to first floor. I was alone and the driver did not help me to carry. I called customer service to complain. They didnt care about it.
They are not professionals.Never order from Sainsburys...”
“Did a shop online. 1 item had use by date that night so it was binned 5 other items very short use by date and on receipt charged for an item twice. Website not user friendly to complain sent an email and never heard back.”
“POOR DELIVERY SERVICE - EVEN WORSE CUSTOMER SERVICE!!
I wish I had read some of these reviews before signing up for 3 months delivery service - definitely would NOT recommend Sainsburys for home delivery service!!
I set up an account 2 weeks ago as a new customer for home delivery service. First week they delivered mouldy strawberries. Driver took them away, but I then had to go to the store to buy replacement pack. Spoke to the duty manager and was given £3 refund! Manager said he would speak to staff selecting produce for home delivery and remind them to select produce in good condition. Clearly this didn't happen.
This week, I received parsnips and red onions which were both already rotting and once again had to buy replacements. Emailed Sainsburys on Wednesday and it took them until today (Saturday) to reply. They have given me £4 compensation.
They do not seem to understand that I am ordering online to avoid having to go to the store - but due to the poor produce they deliver, I have to go to buy replacements!! I do not think the compensation is adequate - when I have to spend time and petrol driving to the store. The customer service team have clearly demonstrated a 'couldn't care less attitude'. Will shop elsewhere from now on.”
“Bad, sorry, awful experirnces in the past, like delivering ONE sprout in a plastic bag! Today wrong coffee, asked for £22 leg of lamb, got £15 not big enough.”
“I would never have thought of buying any type of clothes from Sainsbury's - I just don't go to a supermarket to buy my clothes and online clothes shopping is not really my thing. But I was looking for a pair of leggings and the description of Tu luxury leggings looked just what I wanted, so I thought I'd take a chance. They're absolutely great quality and look and for such a good price. I'm really pleased. I'd absolutely recommend them.”
“Have had good experiences from the online grocery shopping in the past but the items delivered yesterday evening were mostly within 2 to 3 days of their use by date. Who has their shopping delivered on Friday eve at 5pm and has to eat it all by Sunday/Monday eve?! A couple of items were use by the next day and a punnet of Taste the Difference tomatoes were virtually rotten. I will be shopping elsewhere from now on. I did engage in an online chat with an employee who was unhelpful...they cut me off in the end!!”
“The prices were very good, and the staff were extremely friendly, which made the shopping experience a lot easier, considering it was Christmas Eve, and the shop was very busy.”
“I bought a pack of their best bacon. Unfortunately it was full of rind / fat. I sent a photo to Sainsburys (just to tell them). They kindly sent me a voucher for £20. I was not expecting this. Hopefully my feedback will help with their process / supply chain”
“Having tried to return an item to the Castle Court Store, queued up twice as I had to find something else to buy as an exchange and then told what I was going to exchange wasn’t suitable, infuriated me. I had spent at least 30 minutes trying to sort out this issue, and could no longer queue up again. I then tried again several days later to exchange the item, which had considerably reduced in price, and as I had not exchanged the item a few days prior they could now only honour the reduced price. I am so disappointed with this store and the whole lack of respect for the customer, after all the reason I had to return twice to the store is because I was originally misinformed by one of their staff, ironic!”
“I’ve been using Sainsbury’s online for over three years and until recently been very happy with the service. Recently though the perishable goods have been very close to their use by dates, the products such as bread have been squashed and the items not packed properly. But tonight was the final straw. I complained to the delivery driver that there weren’t enough bags. He became very aggressive and told me it wasn’t his fault. Eventually I had to close the door on him as he wouldn’t let it go. I called Sainsbury’s to complain. The driver told them I’d been swearing at him. This was the final straw. To be lied about. Sainsbury’s have received the final order from me. ASDA, Tesco or Morrison’s will be getting my weekly custom from now on.”
