“I bought a pack of their best bacon. Unfortunately it was full of rind / fat. I sent a photo to Sainsburys (just to tell them). They kindly sent me a voucher for £20. I was not expecting this. Hopefully my feedback will help with their process / supply chain”
“Having tried to return an item to the Castle Court Store, queued up twice as I had to find something else to buy as an exchange and then told what I was going to exchange wasn’t suitable, infuriated me. I had spent at least 30 minutes trying to sort out this issue, and could no longer queue up again. I then tried again several days later to exchange the item, which had considerably reduced in price, and as I had not exchanged the item a few days prior they could now only honour the reduced price. I am so disappointed with this store and the whole lack of respect for the customer, after all the reason I had to return twice to the store is because I was originally misinformed by one of their staff, ironic!”
“I’ve been using Sainsbury’s online for over three years and until recently been very happy with the service. Recently though the perishable goods have been very close to their use by dates, the products such as bread have been squashed and the items not packed properly. But tonight was the final straw. I complained to the delivery driver that there weren’t enough bags. He became very aggressive and told me it wasn’t his fault. Eventually I had to close the door on him as he wouldn’t let it go. I called Sainsbury’s to complain. The driver told them I’d been swearing at him. This was the final straw. To be lied about. Sainsbury’s have received the final order from me. ASDA, Tesco or Morrison’s will be getting my weekly custom from now on.”
“Just visited Sainsbury’s Bearsden (Milngavie Road). There is five inches of snow everywhere. The pavements are covered in slush turning to ice. The Sainsbury’s car park is snow free. Magnificent!! It was not the council or contractors who cleared the snow, but a manager and one of his team. You really need to see this to believe it. Two people have done a tremendous job for the elderly and infirm who use this great wee shop regularly.
I will definitely use this store more often, great work.”
“To summarize:
- Bad website not very informative
- Check out process do not give an alert or warning to tell you can't do a bulk buy of items
- Customer service is poor at -ve100% bad!
- Managers has no authority to reconcile or make up for any inconveniences
- Very rude customer service who just want to get on with every call and leave the customer unsatisfied
- Very bad people without no understanding and they tend to team up against you!
- Overall just avoid this service! I would not spend a good 2 hours typing this stuff for no reason I was very annoyed and upset about this!
See below for details:
VERY BAD EXPERIENCE!!!!!!!! AVOID THIS DELIVERY SERVICE!!!!!!!!!!!!! I literally just got on a 1 hour call with them trying to complain about the bulk Highland springs water I bought. Basically I registered online as a first time customer to order some stuff for myself and hopefully get the promotional offer of £18 if your order is more than £60. I tried to order 20 packs of 6 x bottles of highland springs water and was charge normally with delivery charge. Next day came I only got 6 packs of the water and the driver was saying I can't order that much and was only charge for 6 packs. There was no really benefit from doing this as I did not get my £18 off and even worst I did not get the 20 packs I ordered. I phoned customer service immediately to discuss this and the first one to answer explained to me that it was on the terms and conditions that you cannot buy more than 6 packs and should arrange for bulk buying. However my argument was that in the checkout process I was successful on placing the order without no alerts or notification to let me know I cannot order that much I should arrange this much order with customer service. But to be honest how many people really do read all of the terms and conditions but even then people will forget too as we are human. Why can't they have like a tool that in the checkout process it will give an alert that you cannot buy this much and should arrange for it. I did not really get any satisfaction from this, got charge with delivery fee for 6 packs only that i could have done myself and did not get the £18 promotional discount. So I told them I don't want the product and take it back, the lady kept arguing "terms and conditions", "terms and conditions". So I told her can I speak to the manager because this is getting ridiculous and she laughed and put me on hold. SO RUDE!!! Next person I spoke to the supervisor same thing argued about terms and conditions and did not admit the fact that it is also a mistake on their website allowing us to order that much of items without no alerts or warnings whatsoever. So I finally spoke to the manager expecting that he could probably do more for me, but NOTHING again just still pursuing the fact it is on the terms and conditions before you register. But like I said how many people go through all those paper works and people will forget. How easy is it to add something on their checkout process which won't allow you to bulk order! Then this whole mess would have been prevented. Manager was not helpful did not offer any compensation for the inconvenience, has "zero" sympathy, has "zero" managerial customer service, has "zero" understanding for customer. Lastly, the lady I spoke to originally mentioned about giving £9 voucher as good gesture and I mentioned this to the manager and he told me that he will not even give that to me as he needs to listen to the call. So I told him okay listen to the call as I am 10000000000% sure she said that and if she does said that give me a call to let me know if I am receiveing that. He told me that he will still not give it to me as it should not be allowed; even if she said it or not either way I will not authorise it.
I hope this review will help a lot of people and make sure these Sainsbury's staffs are looked into. The website too is so poor they told me a lot of people have made the same mistake and they argued the same thing that people don't read the terms and conditions. But how easy is it to add a tool in the checkout process which will alert you or won't allow you to bulk buy without getting in touch of customer service to arrange the delivery???????
Staff's name:
-Manager "BEN"!
-Supervisor "MICHAEL"
Not sure about the lady I spoke to originally but in case Sainsbury's operation read this review, I made the call on the 28/12/2017 at 12:16pm for 53 mins!
SO DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!”
“Good customer service in your Crayford Store. Have adequate number of mobility scooters that there is often one available when I need to use one. Friendly staff and very understanding to my disability.”
“I brought a gammon joint not realising it only had 1 date left on it. I told them the next day and they gave me another one as a good gesture very happy.”
“Hi, recently my mother had an accident in one of your stores. I'm absolutely disgusted in how the situation has been dealt with. She went to customer services to tell them what happened, they pretended to fill a form in with the details and gave her very basic first aid! They told her they would report it to head office and they would be in touch. Two weeks later she hadn't heard anything so chased it up. To be told they hadn't reported it!!! And are not doing anything about it. It was one of Sainsbury's products that broke when picking up that caused this accident. And to be told she isn't receiving any compensation I find shocking, and the customer service extremely poor!!! She is a regular to your shop but not for much longer if I can help it. Many thanks.”
“Your order number: 192481703
Feedback:
Hi I feel impelled to write feedback on here as I have unfortunately found Sainsbury’s online shopping service absolutely appalling !! After getting really stressed out with my work and struggling to find time to get to Sainsbury’s I decided to try online shopping , which I’ve always been a bit nervous about in the past , my first order turned up on time with everything I had ordered and I was really happy , however since then things have gone drastically down hill , a fortnight ago I ordered shopping to be delivered online only to receive a phone call approximately an hour before delivery to say there was a technical error and I wouldn’t be receiving my shopping , disappointing but as a one off I understand technical issues occur , I was also offered a £15 online voucher as a kind gesture for my disappointment. so Wednesday evening I ordered my shopping again using my £15 voucher and total disbelief 1 hour before delivery I was called to say no driver available!! So my order had been cancelled, twice in 2 weeks I find incredible a real thumbs down for Sainsbury’s, I also asked the guy who called me about my £15 voucher as I’d used it on my cancelled shopping order and was concerned I wouldn’t be able to use it again to be told “ring customer services I’ve no idea “ . Sainsbury’s has always been my favourite shop but this has made me a very unhappy customer, I wouldn’t feel I ever had the confidence to order my shopping online with Sainsbury’s again so an online voucher now would be useless to me anyway . I’m sorry Sainsbury’s but dreadful dreadful service to a loyal customer , I shall be trying Tesco’s from now on .
Regards
Karen saddington
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Customer Id:
Reference Id: URPpu06td8ObpytPlXOOUKOiXtx1
App version: 1.12.9 (1.12.9.136)
Device model: iPhone8,1
iOS version: 11.1.2
Sent from my iPhone”
