“Just visited Sainsbury’s Bearsden (Milngavie Road). There is five inches of snow everywhere. The pavements are covered in slush turning to ice. The Sainsbury’s car park is snow free. Magnificent!! It was not the council or contractors who cleared the snow, but a manager and one of his team. You really need to see this to believe it. Two people have done a tremendous job for the elderly and infirm who use this great wee shop regularly.
I will definitely use this store more often, great work.”
“To summarize:
- Bad website not very informative
- Check out process do not give an alert or warning to tell you can't do a bulk buy of items
- Customer service is poor at -ve100% bad!
- Managers has no authority to reconcile or make up for any inconveniences
- Very rude customer service who just want to get on with every call and leave the customer unsatisfied
- Very bad people without no understanding and they tend to team up against you!
- Overall just avoid this service! I would not spend a good 2 hours typing this stuff for no reason I was very annoyed and upset about this!
See below for details:
VERY BAD EXPERIENCE!!!!!!!! AVOID THIS DELIVERY SERVICE!!!!!!!!!!!!! I literally just got on a 1 hour call with them trying to complain about the bulk Highland springs water I bought. Basically I registered online as a first time customer to order some stuff for myself and hopefully get the promotional offer of £18 if your order is more than £60. I tried to order 20 packs of 6 x bottles of highland springs water and was charge normally with delivery charge. Next day came I only got 6 packs of the water and the driver was saying I can't order that much and was only charge for 6 packs. There was no really benefit from doing this as I did not get my £18 off and even worst I did not get the 20 packs I ordered. I phoned customer service immediately to discuss this and the first one to answer explained to me that it was on the terms and conditions that you cannot buy more than 6 packs and should arrange for bulk buying. However my argument was that in the checkout process I was successful on placing the order without no alerts or notification to let me know I cannot order that much I should arrange this much order with customer service. But to be honest how many people really do read all of the terms and conditions but even then people will forget too as we are human. Why can't they have like a tool that in the checkout process it will give an alert that you cannot buy this much and should arrange for it. I did not really get any satisfaction from this, got charge with delivery fee for 6 packs only that i could have done myself and did not get the £18 promotional discount. So I told them I don't want the product and take it back, the lady kept arguing "terms and conditions", "terms and conditions". So I told her can I speak to the manager because this is getting ridiculous and she laughed and put me on hold. SO RUDE!!! Next person I spoke to the supervisor same thing argued about terms and conditions and did not admit the fact that it is also a mistake on their website allowing us to order that much of items without no alerts or warnings whatsoever. So I finally spoke to the manager expecting that he could probably do more for me, but NOTHING again just still pursuing the fact it is on the terms and conditions before you register. But like I said how many people go through all those paper works and people will forget. How easy is it to add something on their checkout process which won't allow you to bulk order! Then this whole mess would have been prevented. Manager was not helpful did not offer any compensation for the inconvenience, has "zero" sympathy, has "zero" managerial customer service, has "zero" understanding for customer. Lastly, the lady I spoke to originally mentioned about giving £9 voucher as good gesture and I mentioned this to the manager and he told me that he will not even give that to me as he needs to listen to the call. So I told him okay listen to the call as I am 10000000000% sure she said that and if she does said that give me a call to let me know if I am receiveing that. He told me that he will still not give it to me as it should not be allowed; even if she said it or not either way I will not authorise it.
I hope this review will help a lot of people and make sure these Sainsbury's staffs are looked into. The website too is so poor they told me a lot of people have made the same mistake and they argued the same thing that people don't read the terms and conditions. But how easy is it to add a tool in the checkout process which will alert you or won't allow you to bulk buy without getting in touch of customer service to arrange the delivery???????
Staff's name:
-Manager "BEN"!
-Supervisor "MICHAEL"
Not sure about the lady I spoke to originally but in case Sainsbury's operation read this review, I made the call on the 28/12/2017 at 12:16pm for 53 mins!
SO DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!”
“Good customer service in your Crayford Store. Have adequate number of mobility scooters that there is often one available when I need to use one. Friendly staff and very understanding to my disability.”
“I brought a gammon joint not realising it only had 1 date left on it. I told them the next day and they gave me another one as a good gesture very happy.”
“Hi, recently my mother had an accident in one of your stores. I'm absolutely disgusted in how the situation has been dealt with. She went to customer services to tell them what happened, they pretended to fill a form in with the details and gave her very basic first aid! They told her they would report it to head office and they would be in touch. Two weeks later she hadn't heard anything so chased it up. To be told they hadn't reported it!!! And are not doing anything about it. It was one of Sainsbury's products that broke when picking up that caused this accident. And to be told she isn't receiving any compensation I find shocking, and the customer service extremely poor!!! She is a regular to your shop but not for much longer if I can help it. Many thanks.”
“Your order number: 192481703
Feedback:
Hi I feel impelled to write feedback on here as I have unfortunately found Sainsbury’s online shopping service absolutely appalling !! After getting really stressed out with my work and struggling to find time to get to Sainsbury’s I decided to try online shopping , which I’ve always been a bit nervous about in the past , my first order turned up on time with everything I had ordered and I was really happy , however since then things have gone drastically down hill , a fortnight ago I ordered shopping to be delivered online only to receive a phone call approximately an hour before delivery to say there was a technical error and I wouldn’t be receiving my shopping , disappointing but as a one off I understand technical issues occur , I was also offered a £15 online voucher as a kind gesture for my disappointment. so Wednesday evening I ordered my shopping again using my £15 voucher and total disbelief 1 hour before delivery I was called to say no driver available!! So my order had been cancelled, twice in 2 weeks I find incredible a real thumbs down for Sainsbury’s, I also asked the guy who called me about my £15 voucher as I’d used it on my cancelled shopping order and was concerned I wouldn’t be able to use it again to be told “ring customer services I’ve no idea “ . Sainsbury’s has always been my favourite shop but this has made me a very unhappy customer, I wouldn’t feel I ever had the confidence to order my shopping online with Sainsbury’s again so an online voucher now would be useless to me anyway . I’m sorry Sainsbury’s but dreadful dreadful service to a loyal customer , I shall be trying Tesco’s from now on .
Regards
Karen saddington
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Customer Id:
Reference Id: URPpu06td8ObpytPlXOOUKOiXtx1
App version: 1.12.9 (1.12.9.136)
Device model: iPhone8,1
iOS version: 11.1.2
Sent from my iPhone”
“They have badgered me to try online service for 5 years. i did. They missed the delivery and did not communicate (claimed to of course). Two phone calls to try and sort (they fail but talk of a voucher for my trouble) . They then cancel my order. I phone; they reinstate order, agree a £25 voucher, then tell me it replaces the £18 voucher I used and that the £7 covers the extra cost of delivery. I then explode and cancel the whole thing. They still have my money as it takes 7 days to credit my credit card.
I doubt i'll even be using the branches from now on and i estimate that in today's money, over the last 40 years I have spent £80,000 with them.”
“I parked at Sainsburys car park on Market Street in Huddersfield.
I lost my ticket whilst in town and advised a member of staff about the situation and I was specific about the time I arrived at the car park. I just wanted to pay for my parking and obtain a new ticket to be able to exit the car park at the barrier.
The car park attendant told me told me to go into store and the staff would issue me a ticket to exit the carpark.
I was shocked to be told that there would be a £50 fee to get a new ticket.
I shop at Sainsburys regularly and I am normally happy with the service I receive. This felt like a very poor way to treat customers or potential customers.
I was eventually told that if I spent £15 in store I would be given a new ticket, and this is what I did in the end.
It took me around 40mins to resolve what I would have considered a simple common issue. Very disappointing!”
“Thought I had ordered online, only realised maybe it hasn’t worked when realised I hadn’t been notified to collect in store. Went back to find no email.. rung customer services to be told something went wrong with the transaction (not my fault). I was annoyed because not only was I inconvenienced but the 25% off sale had now ended. I asked if given the circumstances the 25% discount (for the same items) would still be honoured - I was told no... I thought this was the least they could have done. I used to buy lots from ‘Tu’, this has really put me off.”
