“The produce department is practically empty again. It has been like that for a very long time. All you can buy are empty cardboard boxes. No produce in them . It is absolutely appalling. Beautiful coloured fruit and veg are available all round the world. Where or who are your buyers. They need sacking. My shop is Whitley Bay. Tyne and Wear. As this is the first department as you enter your stores, the first impression is dreadful and the daft idea of using the top shelves to store stock is claustrophobic. Argos takes up a lot of valuable space and is always empty. The only aisle that is consistently full is the liquor aisle. 😡 Everywhere else is quite poor, but nowhere is as bad as the produce. Fruit and veg are available in other supermarkets, so the problem is definitely with your buyers. Incidentally the manager is never , never available. He must spend his day in an office at back of store. IF he ever came on the shop floor or spoke to a customer when requested, then he may have some idea on how to improve his store. I wonder if a day working on produce might give him some idea of how bad his store is. I do wonder if he exists as he can't be contacted at all. This store is truly dreadful.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I would like to thank sainsburys in Taunton for their amazing service. The staff are so helpful and friendly. The car park is great too because you can get two hours in town. Get your shop and get the £2 for two hours back just by spending £10. If you’re going there anyway you could even do some chores and not have to pay lots of money to use a car park. Thank you sainsburys. Also, I would like to add a special thanks to an Ollie who works on the meat and cheese area. He has been very helpful and is really knowledgable about the fish or meat and the way to cook certain things. Me and my wife think he is fantastic at what he does. Alwas nice to get great service with a smile from someone who is so passionate about what they do. Thank you.”
“I recently used online shop for first time. I was amazed that I had found a coupon for £18.00 off my first £60.00 shop. Delivery was exactly on time, driver was very helpful as I am recovering from surgery and offered to bring bags through to my kitchen. I received all my goods in good condition.”
“Customer service is appalling, despite emailing twice, have still not heard from them. Did an online shop went to collect and once there was told main item was not available, i had ordered it at half price (however it was available online the same day but at the full price) also because the item wasn't available they tried to charge me by taking away the discount voucher. Feel this is a cheating system and a very sneaky underhand way of taking money off people. Am going to write a bad review weekly on as many sites as possible so hopefully will stop happening to others. So disappointing, used to use Sainsbury all the time.”
“My home is second floor and there is no lift on building. The driver just carried my order to first floor. I was alone and the driver did not help me to carry. I called customer service to complain. They didnt care about it.
They are not professionals.Never order from Sainsburys...”
“Did a shop online. 1 item had use by date that night so it was binned 5 other items very short use by date and on receipt charged for an item twice. Website not user friendly to complain sent an email and never heard back.”
“POOR DELIVERY SERVICE - EVEN WORSE CUSTOMER SERVICE!!
I wish I had read some of these reviews before signing up for 3 months delivery service - definitely would NOT recommend Sainsburys for home delivery service!!
I set up an account 2 weeks ago as a new customer for home delivery service. First week they delivered mouldy strawberries. Driver took them away, but I then had to go to the store to buy replacement pack. Spoke to the duty manager and was given £3 refund! Manager said he would speak to staff selecting produce for home delivery and remind them to select produce in good condition. Clearly this didn't happen.
This week, I received parsnips and red onions which were both already rotting and once again had to buy replacements. Emailed Sainsburys on Wednesday and it took them until today (Saturday) to reply. They have given me £4 compensation.
They do not seem to understand that I am ordering online to avoid having to go to the store - but due to the poor produce they deliver, I have to go to buy replacements!! I do not think the compensation is adequate - when I have to spend time and petrol driving to the store. The customer service team have clearly demonstrated a 'couldn't care less attitude'. Will shop elsewhere from now on.”
