“20/08/23 I called into Newport Sainsbury after a hospital visit. I live THIRTY miles away and wanted a cooked chicken as a quick meal when I got home. It was DISGUSTING. Tough as leather. It all had to be binned. I tried to ring the store but apparently they don't answer on weekends and eventually got connected to their CARELINE. Told to return the chicken to the store for a full refund. Yeah right. I'm going to drive 30 miles for £5..75. They just didn't care.”
“Visited this store approx 30 minuets ago.
I have previously been dozens of times over the years.
Today I purchased a few small items as well as a case of 8 soft drinks.
As my reusable bag is soft cotton the top kept folding back itself when I tried to put the drinks in it I asked the server on the till to hold the top of the bag open for me
The following reaction from her, a mature petite Asian lady honestly shocked me..
I wont waste time putting I the quotation/speech grammar, but I am sure you can pick up direction of the conversation.
Can hold the bag open for me
Why
Because it keeps folding down
Cant you do it yourself?
No, I could use your help
I wasn't about to explain I suffer from server arthritis in my left hand.
You could do it yourself
I really can't
I think you can
I cant, are you going to hold the bag open for me?
No
Why?
Her reason?
Its not my job to help you.
If this wasn't a verbatim recollection it would be almost unbelievable.
I am aware this individual has been at this particular Sainsburys for some considerable years, however I cant help feel that familiarity has breed contempt for the customer.
I have always considered Sainsburys at the higher end of the supermarket market in quality & customer service, however this individual has badly let down the Sainsburys brand & even at a sub conscious level I will be purchasing weekly shop & daily top ups at one of your competitors.
This is regrettable & could have been so easily avoidable with just a literal 5 seconds assistance.”
“Black pudding . Tasteless . Poor texture.
They had run out at M&S so I walked across the carpark to Sainsbury’s .
2/5 . Morrison’s I rate 1/5.
If none at M&S will go without . If it had been very good I would have tried other items in S’s but not likely to now .”
“The delivery guy on Saturday 5th August who brought my elderly mother's shopping (Bedford) was amazing. So cheery and polite. Nothing was too much trouble - such a brilliant man!”
“Returned sandals bought 5 weeks as they were falling apart after minimal wear,
Rayleigh Weir branch, no receipt, Manager was not interested said they looked worn, thought that was why I bought them. Did not want to know quoted 30 days return policy, I said sandals should last the summer. SANDALS NOT FIT FOR PURPOSE.”
“Thankyou to Rachel for your help yesterday, Stamford Lincolnshire store, all staff at Stamford are so helpful and friendly, unlike some stores, nothing is too much for them, without Rachel’s help I couldn’t have managed big thankyou to her”
“Booked an order at the weekend for delivery this morning (Wednesday). Received an email confirming payment and the time and date of delivery from Sainsbury. Received an email this morning (Wednesday) to say that there had been a problem with the payment and to speak to my bank. Spoke to my bank who said there had been no issue on their end. Went back to Sainsbury and the order was re-booked for delivery between 1 and 2 pm the same day. The order did not arrive. When I phone them yet again, was first told that the order had been cancelled because of an issue with payment, when I said that I had spoken to one of their colleagues who had put the payment through with no problems and had confirmed the order would be delivered this afternoon. The lady then said she had to check with the branch and then said the branch said they had not received any confirmation that the order had been re-booked. But as a way of saying sorry, she would give me a voucher, but I would need to spend online, with my next order. When I said I would make a complaint on their online survey after the call, she put the phone down. I have been a customer of Sainsbury for decades, but not for much longer. Absolutely disgraceful.”
“T My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked .The store is Nine elms .”
“Why do big corporations including Sainbury's use club card and non- club card prices? This is against a fair price and customer care only trying to get more out of this silly marketing which we will not fell for and will not let corporations monitor our shopping habits on 1-1 level. I simply refuse to buy products where there 2 different prices for 1 product and, where possible, I don't even go to the shops where they have adopted such unfair and discriminatory approach. Don't know why people follow this nonsense and believe they have saved money. Don't let them like to treat us like heard of sheep.”
“Having recently had a knee operation I explained this in the Special Instructions box when doing an on line order, asking the Delivery Driver to take the delivery boxes to my kitchen. I must thank ALL the delivery people for their kindness in delivering my order to my kitchen. It was such a help to me,so THANKYOU Sainsbury's.”
“Have been informed by Sainsbury's that we are no longer allowed to get refunds back to our Nectar card for poor quality produce.
Little known fact that you only have a limited amount of refunds via customer services it appears that in 7 years 5 months we made 90complaints regarding poor food quality, now in our mid late 70's we have to take the said rubbish food back to store.Charmimg for shopping over 40 years at Sainsbury's.
Robert H”
“Very disappointed with the so called “ Jersey Royals”
You put them in a fancy bag with “Taste the difference “ which is a travesty.
They were appalling. Didn’t bear any resemblance to Jersey royals. I had to cut out large lumps of damaged potato until I was left with nothing that resembled a potato. Do all the quality Jerseys got to Waitrose and M&S and Sainsbury’s get the runts ?
Come on Sainsbury’s you can do better than that.”
“I have been buying your multi-seed granary bread flour for years and using it in our bread maker and it has been lovely, but the last two bags of flour have produced a loaf with a very poor structure and it is impossible to slice without it falling apart. Please can you investigate as I will be buying my flour elsewhere in future if things don't improve.”
“The rudeness, arrogance, disrespect,, unprofessional inappropriate conduct of the south African call centre staff. Sainsburys procedure regarding substitions, I have discovered that due to an item which was half price at £2.30 for nectar card holders,so actual price is £4.60 has been substituted with a more costly item priced at £5.50. I will only receive the different of 90p via an coupon, this being the difference between the original price of the item I chose, £4.60 & £5.50 of the substitions. Therefore, for one item I've paid £2.30 & the more expensive sub £4.60 after 90p coupon i have paid a total of £6.90 instead of £4.60. This is an over charge of £2.30!!! The customer service advisors refused to understand my point!!”
“Received 500gm pack of 5% beef mince in very strange plastic package. Mince turned out to be 50% meat, 50% blood and absolutely disgusting. Will not be buying this again. Have spoken to customer services and refund applied but I would have preferred good quality meat in normal packaging.”
“Online delivery appalling .Sent broccoli going off. Expensive substitutes and bumped tins. Unlike their claims the food is poor quality in general especially the meat.”
