“Thankyou to Rachel for your help yesterday, Stamford Lincolnshire store, all staff at Stamford are so helpful and friendly, unlike some stores, nothing is too much for them, without Rachel’s help I couldn’t have managed big thankyou to her”
“Booked an order at the weekend for delivery this morning (Wednesday). Received an email confirming payment and the time and date of delivery from Sainsbury. Received an email this morning (Wednesday) to say that there had been a problem with the payment and to speak to my bank. Spoke to my bank who said there had been no issue on their end. Went back to Sainsbury and the order was re-booked for delivery between 1 and 2 pm the same day. The order did not arrive. When I phone them yet again, was first told that the order had been cancelled because of an issue with payment, when I said that I had spoken to one of their colleagues who had put the payment through with no problems and had confirmed the order would be delivered this afternoon. The lady then said she had to check with the branch and then said the branch said they had not received any confirmation that the order had been re-booked. But as a way of saying sorry, she would give me a voucher, but I would need to spend online, with my next order. When I said I would make a complaint on their online survey after the call, she put the phone down. I have been a customer of Sainsbury for decades, but not for much longer. Absolutely disgraceful.”
“T My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked .The store is Nine elms .”
“Why do big corporations including Sainbury's use club card and non- club card prices? This is against a fair price and customer care only trying to get more out of this silly marketing which we will not fell for and will not let corporations monitor our shopping habits on 1-1 level. I simply refuse to buy products where there 2 different prices for 1 product and, where possible, I don't even go to the shops where they have adopted such unfair and discriminatory approach. Don't know why people follow this nonsense and believe they have saved money. Don't let them like to treat us like heard of sheep.”
“Having recently had a knee operation I explained this in the Special Instructions box when doing an on line order, asking the Delivery Driver to take the delivery boxes to my kitchen. I must thank ALL the delivery people for their kindness in delivering my order to my kitchen. It was such a help to me,so THANKYOU Sainsbury's.”
“Have been informed by Sainsbury's that we are no longer allowed to get refunds back to our Nectar card for poor quality produce.
Little known fact that you only have a limited amount of refunds via customer services it appears that in 7 years 5 months we made 90complaints regarding poor food quality, now in our mid late 70's we have to take the said rubbish food back to store.Charmimg for shopping over 40 years at Sainsbury's.
Robert H”
“Very disappointed with the so called “ Jersey Royals”
You put them in a fancy bag with “Taste the difference “ which is a travesty.
They were appalling. Didn’t bear any resemblance to Jersey royals. I had to cut out large lumps of damaged potato until I was left with nothing that resembled a potato. Do all the quality Jerseys got to Waitrose and M&S and Sainsbury’s get the runts ?
Come on Sainsbury’s you can do better than that.”
“I have been buying your multi-seed granary bread flour for years and using it in our bread maker and it has been lovely, but the last two bags of flour have produced a loaf with a very poor structure and it is impossible to slice without it falling apart. Please can you investigate as I will be buying my flour elsewhere in future if things don't improve.”
“The rudeness, arrogance, disrespect,, unprofessional inappropriate conduct of the south African call centre staff. Sainsburys procedure regarding substitions, I have discovered that due to an item which was half price at £2.30 for nectar card holders,so actual price is £4.60 has been substituted with a more costly item priced at £5.50. I will only receive the different of 90p via an coupon, this being the difference between the original price of the item I chose, £4.60 & £5.50 of the substitions. Therefore, for one item I've paid £2.30 & the more expensive sub £4.60 after 90p coupon i have paid a total of £6.90 instead of £4.60. This is an over charge of £2.30!!! The customer service advisors refused to understand my point!!”
“Received 500gm pack of 5% beef mince in very strange plastic package. Mince turned out to be 50% meat, 50% blood and absolutely disgusting. Will not be buying this again. Have spoken to customer services and refund applied but I would have preferred good quality meat in normal packaging.”
“Online delivery appalling .Sent broccoli going off. Expensive substitutes and bumped tins. Unlike their claims the food is poor quality in general especially the meat.”
“I have already written a review but it has not been printed. It was regarding a delivery I had on Saturday 22nd April. I do not expect the delivery men to pack all my groceries but being disabled I do not expect the delivery man just to stand there and watch me struggle with one hand and pack everything myself. A little bit of courtesy goes a long way. Very disappointed with his attitude, maybe he will grow old. Never had to complain about Sainsburys but strong enough to do so. Jean”
“I was very happy through 40 years shopping in Sainsbury's Chiswick till now when my offers are decimated from over 20 to 10 on automatic shopping.I am disable 73 lady and my husband is77.We relay on cashier as this is very hard job for us.How thoughtless!
Our weekly shopping is around £200,-
We are disgusted .”
“I was not very impressed at the franchise in Tangley park in Hampton. The customer service was appalling and managers did not seem to understand what tester and charity products are nor did they respect me infront of other customers. Despite the fact my Mrs did big amount of shopping they the counter staff thought they had the right to cause an unnecessary scene and ban me even though I had explained to the staff incharge who I was”
“I ordered £180 home delivery today. The order was due between 7 and 8 am
No delivery . No phone call or text .
Eventually got through to customer service after 40mins to be told they couldn't find my address so left
Delivery not able now until 8pm tonight .as the food ordered was for today I have had to cancel. I have asked for a refund however this will take 5 working days to process. Complete waste of time and money . Wish I had not used your company.”
“Sainsbury are very good by and large but I find it totally dishonest for them to shout out that they are reducing the price of their milk to compete with Tesco, when the price of 4 pints has been £1.45 up until my last order on 21st March. They have now upped the price on the website to £1.65 just so that they can say they have reduced it. I DONT THINK THAT IS FAIR OR TRUTHFUL.”
“I would like to leave feedback about my delivery driver, Mark Valentine in Dundee. He was an ABSOLUTE GENTLEMAN! Nothing was too much trouble for him.
Not only did he pack my shopping in the bags outside my door, he noticed my stairwell light wasn't working and offered to change the bulb for me!
He went above and beyond, and this grateful pensioner can't thank him enough, or praise him highly enough, an excellent ambassador for Sainsbury's!”
“Sainsbury are ripping off their customers who buy diesel. The RAC have confirmed this.
I can't do much about it because the supermarkets run a cartel on fuel. I've stopped grocery shopping at Sainsbury in protest and now shop at the discount stores. I'll probably never go back.”
