“i ought a gluten free ricotta and spinach gluten free lasagne despite following th instructions this was not a pleasant meal despite having tired and enjoyed other meals in the free from range”
“Well my delivery was booked for between 8 - 9pm, I got a call at 8 on the dot, to say the driver was at my house and I wasn't there, I told them I would be about 5 mins. When I got home at 8.10 the driver was putting my shopping back in the lorry, I said excuse me I'm here, sorry I'm late but got held up, he said too bad your too late. I don't expect to be spoken to like that when I'm spending my hard earned money by a driver”
“My food was delivered out of dat and with flies on. It sat on the truck overnight unrefrigerated due to the delivery driver failing to deliver.
The delivery drivers were aggressive, unpleasant and threatening.
I could not get a refund for the off food and was intentionally kept on hold for 40 minutes to try to tactically refrain from refunding me.
Another order a friend order they cancelled yet the order showed up anyway which pressured them into accepting a delivery they did not need.
Poor quality food that other supermarkets chuck in bins is the type that Sainsbury's will deliver despite promising shelf life like "at least 1 week" etc etc.
AVOID”
“Ordered Ps4 console, for my grandson for Christmas .Order confirmed, then cancelled day before delivery. Their so called customer care department were totally useless and could not care at all. I cannot believe a company like this are so uncaring. The console was in stock at their store. They would not honour the price i ordered for. Will never use again.”
“We were sent an e-mail confirming our delivery would be with us between 12pm-1pm on Monday, however it never turned up. So, Tuesday morning I gave Sainsbury's a call, to chase up our delivery, however their system was down and unfortunately couldn't help me. I rang back a couple of hours later, and informed them that our delivery didn't turn up and there was no communication from Sainsbury's .There was no apology, instead just a 'We have refunded your order and cancelled it'. I was simply just wanting to chase up my order but instead was told 'It was my fault for not informing them yesterday that our delivery didn't turn up, and therefore they refunded our order'. When I asked the man on the phone to re-order it for me, as we still need the items, I was told there was a £3 charge for ordering over the phone. Outrageous customer service, and really disappointed. We will now be placing orders for the business through Tescos.”
“I have tried tesco and asda and sainsbury's are the best good food first class delivery every time and not many substitution's and you soon get a refund if there is any you do not want”
“We have meals in St Leonards East Sussex. We love Amil as he always works hard clearing and cleaning tables which makes it a pleasure to eat there. He is polite and always asks if we enjoyed our meal.
Thankyou Amil”
“I could hear Paula 1 of your colleagues shouting to another 1 of your colleague her man was coming in with a knife to sort him out.
I was very scared and won't shop here again.”
“Sainsbury's online have rubbish packers. Not sure why I go back... well, partly because of their own brand nappies. Trouble is they've only delivered one pack, when I asked for two, and according to the receipt everything was in the order. And then there are the three times they've delivered the wrong cat food while still charging for the more expensive one. And... ah well”
“the only criticism I have is the slow erosion of the Tarmac in the one part of the underground car park. It has been getting worse for the last 12 months or so and I would have expected action to have taken place before this.The constant drip from the pipes in the roof of the car park has been non stop with no intervention from Sainsburys(Longbridge branch).”
“One of my family's favourite Sainsbury's meals was their 'Crispy Peking duck', which used to consist of a box with a whole duck in plus pancakes and hoisin sauce. This used to cost about £9 - £10. Now, whenever I look for this, Sainsbury's only seem to sell a box with half a duck in plus the pancakes for exactly the same price £9.00!? Why have Sainsburys stopped selling the package with a whole crispy duck with pancakes in rather than just a half one and why is the half one the same price as the original whole duck? We're a bit shocked that Sainsbury's have done this, this was our favourite family ready made meal from Sainsburys but now if we want to have it again, we'd have to double the price and buy two boxes instead of just one! Absolutely shocking inflation of price, to double the original price!”
“I am a regular in Gilesgate Sainsburys local. Everybody is nice. There is a Greek young lady there, Angela, who is always nice and helpful (Always nice to find somebody to speak in your native language). I can pretty much find everything and the location is convenient if you live in western Gilesgate.”
“My friend and I were in store this afternoon and went to the restaurant for a snack. Food (baked potatoes) were very good. Well presented. Above all was the excellent customer care of all staff in the cafe. In particular a young lady named Amanda who took our order and money. Nothing was a problem for her she was very pleasant and took the time to talk to us and ask how were. Not very often these days that we as pensioners are afforded such lovely service. Please say a special thank you for making our trip to sainsburys a pleasant experience.”
“Went to Sainsbury today, relieved that checkout operator M was not working. Last time we waited for 15 minutes whilst she told her friend about her awful neighbors who apparently even upset her dog! M was so upset that she was quite unable to say 'hello' to us or 'thank you' when we were finished. She was clearly annoyed that we had interrupted her conversation by doing our big monthly shop. We were not brave, we paid up, slunk away and hoped that she would not be there next time - and she wasn't - HURRAH! Sorry Sainsbury, your products are excellent but some of your staff are scary. Have a look at Tesco staff, much more polite and friendly and try hard.”
“If I could give them zero stars I would. I've been banned for life from Sainsburys. Did I shoplift? Assault security? Defecate in the aisles? No, I was alerting customers to John West tunas destructive fishing methods which Sainsburys are doing nothing about. Waitrose and Tesco have agreed to stop selling John Wests if they do not abide by their promise to end destructive fishing. Lord Sainsbury is a major funder of "progress" the Labour affiliated think tank behind the coup against Corbyn. Another reason to despise this revolting corporation.”
“Not even 11 o'clock yet and being refused any entrance by the security guard. Young black lady. She opened the door for me I said thank you and went to walk in and she said u can't come in.. I said but it's not 11 yet and she said oh well it's closed now. She was very rude to me and made me very angry. Won't be returning if I notice her on the door.”
“Not the first time they were unable to process my payment. This however was not really the problem it was the call handler who was soooooo rude when I called. Although I was only five miutes into the time for my delivery slot they were then unable to deliver my order due to being too busy. I obviously do my shopping online due to also being busy obviously my time is not as valuable as Sainsburys!!They obviously do not value the customer service. Did complain and they were not interested strongly advise avoid at all costs if you do run into problems they. Lots of supermarkets too choose from that have good customer s”
“On Sunday 08/05/2016,I shopped in the Kings Heath branch,spending £49.60,on Tuesday 10/05 on checking my online banking,I noticed the amount had been debited but was also showing on my pending transaction so in turn leaving my available balance -£49.60 to spend,I spoke to my bank who advised nothing could be done the money would go back into my account if not processed,on speaking to Sainsbury's customer service this morning they confirmed there had been an issue over the weekend and my money would be automatically be re-credited by Friday 13/05,So due to a Sainsbury's issue,I am left with - £49.60 in my bank for basic essentials,plus time and money spent speaking to my bank and Sainsbury's customer service,A verbal apology is all well and good but doesn't help my situation.”
“Really fed up. Never done online order before. Took me 2 hours to master system & input order, value £360. On Friday eve for a Sat delivery between 5 & 6pm. My partner had begun to set up an account the night b4 with items in basket, so I saved trolley & set up his account in new google tab. Noted what was on his list & went back to my trolley only to find it empty. Rang helpline -"system down, apologies" couldn't find original order after 20 mins on phone. Then suddenly I got it back by re-entering post code. Unfortunately, gone 11pm by then so they said, it'll have to be delivered on Sunday now. I agreed, reluctantly, and set 3-4pm delivery window. 2:30 pm I get text saying can't process credit card. Delivery now put off. I rang thro with different credit card, "No, card not working" I said whyever not? There's £20,000 in that account. They said "well it's been denied." I say, I'll get back to you with yet another card. I rang back with new card only to be told problem with sainsburys tills. No cards are working. I said ok, what next, they said, let us sort system & ring you back shortly. After 3 hours & no call from them, I rang again. "Oh yes. We can see you had problems. Have £25 off. ( which is their standard 1st order online offer anyway, so no skin off their teeth) I said, ok, so deliver 2morrow, Monday? They said, " well, no, because our tills are down we can't process payment" so I said, sod £25 off my £360 order, what else are you going to do, to which they said, "we're not authorised to do any more than £25. End of". I said " go away & do better, you've messed us around, we've used your store for decades spending around £600 a month. Do you not have any instructions to offer anything else to keep your customers? "No. That's all we can do". So I said, go and ask at a higher level. Their reply, "well it'll be Tuesday b4 you get your delivery now". I tell you, I'm exhausted & angry about the whole thing. Sainsburys are a bag of cr.p. Just don't bother. Use Waitrose or Tesco. ????”
