“When a local "cheaper" store closed for renovations prices magically went up, not by much, perhaps 3p to 5p but the management/staff knew there wasnt another store nearby they had a captive audience and thought it was acceptable to raise prices. Now that the "cheaper" store has re-opened, prices have reverted back to normal prices.”
“Had a delivery today numerous items missing from the Ipswich depot including tomato ketchup a cup no newspapers avocado rotten driver response not my fault not my problem phoned to complain was promised a phone call from a manager didn't call me back had a similar problem a few weeks ago including potatoes delivered that were green and rotten”
“Sainsburys helped me to delivery food long distance to my mother who was housebound, while I was out of the country. The website is easy to use and provides a great selection of food as well as keeping its customers up-to-date on all the special offers. The customer service is excellent and I could depend on Sainsburys online shopping each and every week to deliver the necessary food to my mother on time. I felt as if I was in the store itself when shopping online at Sainsburys!”
“Will continue to write on every review site, regards this mob.
Went into the Hamilton store ( Lanarkshire) 9 Aug, after the football, for a few beers.
Anyway the young assistant, refused to serve me, as she pointed out i was wearing a football top and asked me if i had a drink !!!
I said i had 1 pint before the game ( and at no point, instore did it say no football tops), and at this point she still refused to serve me.
Anyway the following day, after a number of phone calls ( customer services, store etc), i strongly advised Sinsburys to check their CCTV, and after a few days, they phone me and apologised at the way i was treated as it was proven i was sober.
All i got of Sainsburys, was my experience would help future customer relations, and basicaly tough regards any good will gestures.
I asked them for the price of the several phone calls i made, so i get a £5 gift card......which they can shove.........It would mean stepping into hell ( sorry their stores),
I wonder what training their staff get ?, i wonder what the liscening trade would say in Lanarkshire ?
They dont care about their customers as i found, and if you have and negative experiences their attitude is patronising. so my advice is STAY CLEAR !!!”
“I've had to make a complaint to sainsburys 3 times in the last month, the first time I ordered some chicken thighs and kegs but got only legs the 2nd there delivery felt the need to demand to see my Identification even though I've been ordrink with them for month's and the 3rd time I ordered some mayonnaise and it was like water but on this occasion they couldn't even be bothered to respond to me! That's how good there customer service is, I don't know how that company has survived so long”
“There is a large variety of products. The joined forces of both human cashiers (whom are very friendly and helpful) and machines makes the checkout fast and easy. The on the go meals are very practical and taste good. I appreciate that the plastic bags must be paid for, to reduce plastic usage and help the environment, and encourage Sainsbury's to take further measures to become a more eco-friendly store. I also enjoy the fact that there are some vegan food options and would encourage Sainsbury's to include even more of them :)”
