“Orderd Christmas meal to be delivered today (23rd). Yesterday got mail saying order can be picked up on 23rd. Today after going to store we were told order is not being supplied. The atore keeper was very rude and unhelpful. Very disappointed. Spoilt the Christmas.This is in Winnersh store.”
“Would be zero stars. I did a Xmas online order on 13 December 2021. Due to Covid and family not being able to travel, I wished to cancel and request a refund of my deposit. On reading their FAQs it says the cut off date for cancellations is 10th December!! 3 days before I ordered so in other words there is no option to cancel. I have tried speaking to Sainsburys via social media and their Food to Order Team telephone line only to be fobbed off and told there is nothing they can do. This is daylight robbery and I won't be shopping at Sainsburys ever again.”
“I’d like to start by saying I’ve used sainsburys in store for many many years and never had a problem!
However, my household recently contracted covid so all of us had to self isolate. We did our first ever online shop and honestly it was a terrible experience. We ordered on the Wednesday with a delivery booking for the Thursday evening. The delivery guy arrived late and couldn’t find my address. He left without delivering half my order and told me after I stated a whole chunk of my order was missing that he had to go and was running late for his next drop off (not my problem). It took me about 8 calls to finally get the rest of my delivery (the following day) to which it still had missing items!! I finally got the last remaining items after 10pm on the Friday. Sadly I feel very let down by this service. I understand it’s Christmas, covid is causing issues but honesty I will never do an online shop with sainsburys again!! On a plus note the guys at sainsburys customer service did all they could and the delivery driver Lee M who came all the way from Pettswood to woolwich to finally deliver our remaining goods was so apologetic and lovely! Big shout out to him!! All in all terrible!”
“Heathfield Store. The store Manager was very good in dealing with an overcharge and promptly sanctioned a refund. Unfortunately I was then met with an indifferent and unapologetic attitude from the female staff member handling.”
“Heathfield Store. I was overcharged for an item and was met with a totally unapologetic response with attitude from the female manager on duty at the time.”
“I just wanted to thank all Sainsburys staff connected with the wonderful home delivery service. I have used it since the start of the pandemic and will continue to use it. I live alone and am over 70 and can't carry much these days. It's great that I can still order my shopping and get it delivered without having to bother anyone else. The drivers without exception are always so helpful and friendly. A big thanks to you all and enjoy your Christmas break, you have all certainly earned.”
“Came into store to collect credit note pre arranged by staff and was told not to worry it would be there but it wasn’t and nobody would sort the problem . The manage said he couldn’t help for some reason but would get the staff member to call me but have heard nothing .”
“Just been to New store in Ludlow, oh deary me, what a disappointment, empty shelves, only 2, yes 2! on the tills long queues and no-one was doing anything about it. My experience was not acceptable, no customer care at all, come on Sainsburys, you must do better”
“Terrible experience using Sainsburys online food shopping. I was emailed 1 hour before my delivery to be told that my delivery was cancelled and I would be getting a full refund. I called customer services to say I needed my shopping as my family has covid and has no way of getting food. I was told the order had been cancelled and there was nothing else they could do, I wasn't even issued another slot the following day. A few days later I looked at my bank account and could see that they had taken the full payment so once again I called customer services and asked when I would be getting my refund. I was told that they have asked the store to issue the refund and I would get confirmation 24 hours later. 24 hours later and I did not receive the refund so once again I got in contact with customer services who this time issued me a voucher for the value of my shopping. I then told them I did not want the voucher and I wanted the money back into my account. They informed me I would expect a call within 5 days regarding my refund which is not good enough! I called customer services once again and demanded me refund over the phone and was finally put through to the refund department who issued my refund there and then. I can not believe how bad Sainsburys customer service actually is. I won't be using their online shopping service again!!! I have also asked where I can make an official complaint but for some reason they can't get me any information of where I can do this. VERY VERY POOR.”
“My Sainsburys home delivery was brought
by Colin. He was a delight to talk to.
He was courteous,patient and helpful.
He was on time and a excellent ambassador
for Sainsburys.I commend him to you.
A very satisfied 80 year old customer .Thank you! Milton Keynes”
“Slow cooked sweet honey bbq pulled pork.
Disgusting. No other word for it. Cheap cut of meat boiled to death, the smell was vile on taking it out of the oven. The sauce was watery sugar which did nothing to improve the meal. I’m afraid it went in the bin.”
“Appalling customer service. The the phone shut on me twice, mixed my order up, overcharged, absolutely despicable!
How they deal with their customer complain?! Simple! THEY DONT!”
“Hi I have had to put up a notice asking for all their delivery drivers to stop taking short cuts over my front garden and ask them to use the path ways but they just keep walking all over my front garden and leaving all their foot print and making a mess and kicking the gravel and pebbles all over the garden
I have tried making a complaint against the driver over the phone but their customers service is appalling .I will not be using their on line service again Sainsbury's as just lost another customer”
“Bottle of Whisky substituted for one twice the price. No credit voucher issued. Do not bother with e mail, they do not exist any longer and as I am elderly and hard of hearing cannot phone. They owe me almost £10. Goodbye Sainsburys !!!”
“My online order was not honored and I could find no simple way of contacting customer service to query the order.
Absolutely appalling!
I will not be using Sainsburys anytime soon.
Good luck to anyone that can find a way to contact them online without being routed through a maze of automated questions, just to find unrelated answers. And forget about getting a reply.”
“Delivery today was fine but the promised 1000 bonus points were not accrued automatically. There is no point in trying to contact Sainsburys, we disaffected customers are collateral damage.”
“Terrible customer service. Saved my nectar points to spend ready for Christmas when go to till was told nectar would need to speak to me. Waited for 45 minutes at customer service to be told they are unable to speak to anyone on a Sunday. I ended up paying for the complete bill. Very disappointing,”
