“Came into store to collect credit note pre arranged by staff and was told not to worry it would be there but it wasn’t and nobody would sort the problem . The manage said he couldn’t help for some reason but would get the staff member to call me but have heard nothing .”
“Just been to New store in Ludlow, oh deary me, what a disappointment, empty shelves, only 2, yes 2! on the tills long queues and no-one was doing anything about it. My experience was not acceptable, no customer care at all, come on Sainsburys, you must do better”
“Terrible experience using Sainsburys online food shopping. I was emailed 1 hour before my delivery to be told that my delivery was cancelled and I would be getting a full refund. I called customer services to say I needed my shopping as my family has covid and has no way of getting food. I was told the order had been cancelled and there was nothing else they could do, I wasn't even issued another slot the following day. A few days later I looked at my bank account and could see that they had taken the full payment so once again I called customer services and asked when I would be getting my refund. I was told that they have asked the store to issue the refund and I would get confirmation 24 hours later. 24 hours later and I did not receive the refund so once again I got in contact with customer services who this time issued me a voucher for the value of my shopping. I then told them I did not want the voucher and I wanted the money back into my account. They informed me I would expect a call within 5 days regarding my refund which is not good enough! I called customer services once again and demanded me refund over the phone and was finally put through to the refund department who issued my refund there and then. I can not believe how bad Sainsburys customer service actually is. I won't be using their online shopping service again!!! I have also asked where I can make an official complaint but for some reason they can't get me any information of where I can do this. VERY VERY POOR.”
“My Sainsburys home delivery was brought
by Colin. He was a delight to talk to.
He was courteous,patient and helpful.
He was on time and a excellent ambassador
for Sainsburys.I commend him to you.
A very satisfied 80 year old customer .Thank you! Milton Keynes”
“Slow cooked sweet honey bbq pulled pork.
Disgusting. No other word for it. Cheap cut of meat boiled to death, the smell was vile on taking it out of the oven. The sauce was watery sugar which did nothing to improve the meal. I’m afraid it went in the bin.”
“Appalling customer service. The the phone shut on me twice, mixed my order up, overcharged, absolutely despicable!
How they deal with their customer complain?! Simple! THEY DONT!”
“Hi I have had to put up a notice asking for all their delivery drivers to stop taking short cuts over my front garden and ask them to use the path ways but they just keep walking all over my front garden and leaving all their foot print and making a mess and kicking the gravel and pebbles all over the garden
I have tried making a complaint against the driver over the phone but their customers service is appalling .I will not be using their on line service again Sainsbury's as just lost another customer”
“Bottle of Whisky substituted for one twice the price. No credit voucher issued. Do not bother with e mail, they do not exist any longer and as I am elderly and hard of hearing cannot phone. They owe me almost £10. Goodbye Sainsburys !!!”
“My online order was not honored and I could find no simple way of contacting customer service to query the order.
Absolutely appalling!
I will not be using Sainsburys anytime soon.
Good luck to anyone that can find a way to contact them online without being routed through a maze of automated questions, just to find unrelated answers. And forget about getting a reply.”
“Delivery today was fine but the promised 1000 bonus points were not accrued automatically. There is no point in trying to contact Sainsburys, we disaffected customers are collateral damage.”
“Terrible customer service. Saved my nectar points to spend ready for Christmas when go to till was told nectar would need to speak to me. Waited for 45 minutes at customer service to be told they are unable to speak to anyone on a Sunday. I ended up paying for the complete bill. Very disappointing,”
“The only thing that went wrong with Sainsbury's is they have installed these QR code scan machines in some of their stores. I will NOT be shopping at any Sainsbury store if they are going to force their customers to have a Pass on their phone or vaccination status in order to enter the store. This is shocking, disgusting, a removal of our rights of movement descending into the Chinese-type social credit system communism. I was perfectly fine with Sainsbury's before. If this QR system is forced I will boycott Sainsbury's and use other stores that do not do this”
“Terrible appalling customer service. They completely ignored my emails rejecting unsuitable replacement items. The worst of all the Supermarkets by far. Quite honestly they don't deserve a business because they are more expensive than most of the competition and don't care about their customers one bit. I will never shop with them again.”
“If you spent as much time on customer service as dancing around on adverts feature ethnic minorities you may just about become a supermarket that is anything but embarrassing
The staff at St Anne’s on sea are the most rude and unprofessional I have the misfortune to come across with one very objectionable member lady with southern accent who spends the day spouting off to other members of staff and cannot be bothered to serve customers but sits there chatting to any one and everyone who works for Sainsbury whilst ignoring customers and when she does her people skills are a non event
I am a sales director of a major manufacturer of Bathroom products and have a team of excellent sales people who understand how to win friends and influence people
You may be a large brand but you are under delivering in St Anne’s on customer service and the manager of the store needs to Manage”
“I've Tweeted, reTweeted, Twitter DM, FB DM and I have received no response Ever from Sainsbury's. I gave up reTweeting & DMing asking how can I tell I get priority grocery delivery slots. I'm not giving up on this though, 10000 Nectar points spent on my Sainsbury's online grocery shop 25th October. We have realised that the points have been deducted from Nectar card/account but this is not showing on Sainsburys receipt, points/money was not deducted from our bill. Sainsburys contacted by phone who advised contact Nectar, fail to understand why when the points were not deducted at checkout but have disappeared from Nectar account. Nectar investigating for us who have since advised no reply from Sainsburys and it can take can take up to 28 days for Sainsburys to respond. Shameful.”
“sardines
are they in spring water?
are they in brine?
are they in tom glop?
are they in olive oil?
are they in sunflower oil
YOU WILL NEVER KNOW BECAUSE THE LABELING IS IN SUCH AWFUL COLORS ITS IMPOSSIBLE TO READ WHATS IN THE BLOODY CAN! WHO USES RED PRINT ON A PURPLE BACKGROUND?”
“Cancelled my order a couple of hours before delivery. No reason given. Claim they can't rebook at all, and I'll have to create an entirely new order. I have no idea whether they plan to take payment for the order they failed to deliver. Absolutely furious.”
