“Just been to Altrincham Store to do a click and collect.
Good service as usual , I received all the items apart from two , which
we’re substituted .
Thanks again Caroline for the quick service.
Many thanks
Keith .
.”
“Dreadful experience with failed delivery. Placed an order for delivery and had a time slot for the following day. The delivery never arrived so their customer service was contacted. They said that payment had not gone through and that there must be a problem with our bank account. This was clearly not the case but they argued otherwise in a rather rude and demeaning manner. The representative was incredibly unhelpful and argued that we would either have to travel to store or wait another day for the delivery. We double checked our bank account and of course there was not a problem with it. We found it impossible to complain to their customer complaints line and gave up after holding for over half an hour on the phone. As a regular weekly paying customer we have to ask 'is this the way we should be treated' NO and we will be taking our business to a more polite company.”
“On going to buy McVities plain chocolate biscuits, signed at £2 on special offer, I was surprised to be charged £3 at the checkout. As trading standards law dictates that one should pay the price advertised and signed as such. I queried with the assistant at the till. She asked a senior colleague to check. Colleague came back saying, "No, they are £3. I returned to the aisle, to see that the sign had been changed to £3.00 per pack. VERY SHARP PRACTICE, SAINSBURYS CHISLEHURST!!!”
“Bought car insurance of them and didn't check the reviews because I have always trusted Sainsbury's, can't get in touch they won't contact me and its a week since I had the accident, Our family won't be using Sainsbury's again for anything.”
“I have been a Sainsburys shopper for 15 years now and our weekly shop is on average £200 a week.
Two years ago, we made a decision to buy our fresh fruit from a local greengrocer, as Sainsburys fruit was either too raw or too bruised. I may buy the occasional prepackaged and washed fruit and accept I have to pay extra for that service but even now as I'm writing to you, I'm eating a pomegranate, which claims it's in date, but the packet has swelled and it tastes very acidic?
Yesterday I arranged a delivery from Sainsburys for 9.30 am. The delivery driver was very distressed and couldn't find all our food. Further more, his handset had broken so he couldn't contact the store. He pointed out that after his shift he would find my food and call me, or at least get someone else to drop it off later.
I waited for that call yesterday and not a sound from Sainsbury's.
Today, I had to call customer services. I was greeted by a lady that had a hard time understanding me, in the same way I had a hard time understanding her. Eventually, the missing food was recorded and added up. She told me she would give me a food voucher for this amount. I told her I didn't want a voucher and I wanted the money for the missing food to be reimbursed on my card.
V or Fee (the customer's services name) was unable to give me a refund, but she would arrange for someone to call me about getting a refund. However, this could take between 3-5 days.
I wish I could tell you that this was the first time this happened but there's been many times my transactions have not run smoothly. I don't get paid by Sainsburys to micro-manage them but that's what I do, when they make mistakes. I also don't have the time to wait around and listen for their phone call. I opt for a delivery service because I'm a busy person. Go figure?
But why do I feel Sainsburys are taking me for granted? They want to give me a voucher, so I'll have no choice but to shop with them. But enough is enough, I'm taking my £200 a week and spending it elsewhere.”
“have always used sainsburys and been very happy but just don't know what's gone wrong lately and tonight order was just the icing on the cake half of my items missing god knows where they are anywhere but here where they should be and the other half substitutions and what a joke that was they certainly must have brain dead or blind pickers as how on earth and why would you even contemplate changing napkins for paper cups can't wipe my hands on paper cups honestly and how can you even think of changing 15kg of sainsburys dry dog food for a 250g bag of dog treats I mean seriously how am I supposed to feed 6 dogs for a week on a small bag of dog treats I ask you it's just unbelievable. Come on sainsburys get your act together.”
“I would give them a zero but don't give you the option. Ordered a click and collect food order for the dawlish store for 15/10/22. Received a phone call on the morning to say they had no drivers but could pick up from store at anytime. The only thing they forgot to say was which store. Turned up at dawlish to be asked numerous times if it was definitely a food order. Now I do now what I ordered and showed her my email to still be asked if it was a food order. Got manager and he wasn't interested that it wasn't his problem cos it comes from another store. Made out it was my fault. No apology and I'd get refund in 5 days. Had to shop there with nothing I'd ordered available. My shop cost me another extra £20 on top. Phoned them after 6 days because I hadn't received my refund to be told I'd collected my shopping I said they were wrong. Had to wait for a phone call and he said he had to put in a request for my refund and that will take another 5-7 days. I ain't happy. Shocking service. Not helpful and don't care about you. I recommend if your down on holiday not to use the click and collect at dawlish. It's not done in-store and brought from else where and they don't care if you get it or not”
“Please can someone from the refund team call me. Payment for order number 666984126 was taken twice on the 28th September. I have made several phone calls but no refund has been processed. I am a really reasonable person but through no fault of my own, I am out of pocket, thank you for your help which is appreciated.”
“I am surprised and very pleased with the 2 sweaters that I bought last spring at the Watchmoor Park store. I have just started to wear them. They look great and feel exceptionally soft and warm. One is off-white with cherry/strawberry applique at the front and the other has an animal print pattern at the front on light grey base colour and a flattering diagonal line across the front. I don't usually buy clothes at a supermarket but these caught my eye at the time and I am delighted with them. From now on I will be doing a detour from the food shelves to the clothes! You won't see a TU labels in the jumpers because I always cut out labels from new clothes if they are scratchy. Anyway, thank you Sainsbury's!”
“Having shopped online with Sainsbury’s for many years, have experienced the most ‘challenging’ substitutes ! And to be fair the delivery staff have been polite,courteous friendly and helpful.
But following a phone call querying refund on substitutes, I will never shop with Sainsbury’s again. The male’ colleague ‘ was rude, patronising and aggressive,asked to speak to a manager, he said there weren’t any availability,
I insisted, guess what happened next put me on hold for 10 minutes then cut me off.
So I phoned back got through to a female‘colleague’, who was able to resolve the refund in minutes.
The refund will lie in my account for the two years it is valid, as I will not be activating my account ever again.
So another’valued customer’ lost !”
“Have been a Sainsburys customer for years, although I use other supermarkets as well. I usually get on line orders/deliveries and have not once had a problem. Occasionally items aren’t in stock but that’s not the end of the world. Had an order delivered today and can’t fault the driver or the order at all. The driver was really friendly and professional. I do think you should have an option to give feedback on the deliveries. Those drivers deserve it. Anyway. I’m just outside of Chippenham and I believe my deliveries come from Swindon? I just wanted to say I’m very happy with everything and that the driver was A+++++++. Thanks”
“Great vegan range and am informed of offers and deals which are great. They are very good informing of ingredients in their products, helpful with allergies- also have soya free! Home delivery- great service. Good prices and good communication in advance if they have to replace products. Definitely recommend.”
“My online order was not delivered today I tried calling the number provided but the person I spoke to tried to call the store several times but no one answered if you want to order your groceries online try one of the many other stores Sainsbury's not recommended”
“Sainsbury has decided to remove all offers if you ask for delivery. (Paid delivery) It's also incredibly easy to miss the notice that all your offers are being removed when you pick a delivery slot, so they're probably scamming a lot of people with this. 1 star is too generous.”
