“I’m so fed up of spending my Sunday morning waiting to collect my shopping from click and collect. They don’t answer the buzzer, then they take ages to arrive with the shopping and today they then being the wrong order. it should be a 5 minute job! Tesco and Asda need to share their good practice”
“I ordered 38 tins of lychees to be delivered to my business yesterday and I got an email at 5 am this morning to state the order had been cancelled. No reason why and no apologies. Never using them again disgraceful customer service.”
“I ordered 38 tins of lychees to be delivered to my business yesterday and I got an email at 5 am this morning to state the order had been cancelled. No reason why and no apologies. Never using them again disgraceful customer service.”
“I would give them 0 if possible. My home delivery was supposed to be £85.00. Sainsbury's took £135.00 out of my account!! I was told - as a result - I would be given a £93.00 voucher within three days. When the voucher arrived, it was £48.00. My own money turned into a Sainsbury's only voucher, which Sainsbury then tells me what I can and cannot spend it on. This is Sainsbury's policy, apparently, and it cares not what the customer thinks about it. After 5 telephone calls, I was told Sainsbury's would refund my money back to my bank account. After a 59 minute call with Kirston, being put on hold twice, I was then informed this could not happen after all. Extraordinary experience. I will never use Sainsbury's again, and that is my policy, and I care not what Sainsbury's thinks.”
“I had my online grocery order cancelled. Phoned them and rescheduled delivery next day. I am still waiting nearly 4 weeks later for a refund for the order that was cancelled. Customer services are a joke.first time I rang .oh yes it will be in your bank in 3 days. Next time 5 to 7 days.and a next time said it had gone in. What a surprise still.no refund.I am now getting my bank to resolve in getting my money back as they said after 15 days they can help.”
“My order was not delivered no contact from anyone. Received email next day saying my money refunded. Had to ring customer service to find out why they just said it was traffic( totally understand not drivers fault) customer service didn't even apoligise and just said " yes someone should have called you" Apalling customer service.”
“Been waiting for my delivery for the last 2h and that's past my time slot. Called the call center 3 times and no one can tell me when it will get here. Such bad customer service. Will order my food from somewhere else from now on.”
“I was served today by a man called Zubair x I was buying my shopping with a gift card which wads on my mobile
He was very helpful as it didn’t work at first but he typed the numbers in instead of scanning the bar code, he was very patient and I’d just like to say that he was a very friendly, lovely person and a credit to ur store. Thank you for your help I think you are a really nice person x”
“I shop at sainsbury's nearly every day.i enjoy shopping & I spend alot of money there.staff are always happy& polite.but after hearing that the nectar card will be replaced with points only to be used with a smartphone I shall not be shopping there again.i am so upset by this change that only certain customers with a smartphone receive these rewards.you have lost a loyal customer of many years”
“I placed an order well in advance of the scheduled delivery date ….. they took my payment of over a hundred pounds ….. they confirmed my delivery for that morning and quoted the actual time …… obviously a driver failed to check in and my order was abandoned ! I would have obtained a refund but it takes 5 days and as a pensioner I can’t afford to pay out that amount of money again without regaining what they had taken from me ? …… so I had to go through a telephone conversation to re-schedule my much needed groceries …… the telephone agent went silent when I presented my situation ….. I had to say hello several times to get a response ( I was calm and polite !!!) …… bitterly disappointed ?”
“dreadful service online click and collect. Substituted ridiculous things for stuff not in store ( but ordered without any warning of low stock) for example: cake instead of bread, olives in brine instead of dry olives, tiny bottles of water instead of 2 litre ones. Refused all the substitutions at the point of collection and was only refunded on the water. Only the Bought 2 x4 pint organic milk cartons and discovered they were both just 2 days before sell by date. Bought and paid for 2 sets of stamps, 1st and 2nd class and they were not included and I had to get a refund on the money paid. Bought and paid for 2 bottles of Shiraz, only one was given ( two were charged) and this was off.. it exploded all over my dress and the table and floor when I opened it and was clearly off. I had to call and the operatives were excellent who refunded me the money for the missing items and substitutes which I had refused at the collection.. but what a shambles and what a waste of time. This was my first trial of Sainsbury's and of their click and collect. Never again! Back to a decent supermarket Tesco/Morrison/Occado as fast as possible !”
“One star is far too many! Refused to deliver to me as I checked the box to say I'm isolating. Explained that they could deliver without me evn opening my door. The driver claimed that my area was a "covid hotspot" and he won't deliver. Is he a delivery driver or an immunologist?! This goes agains their own policy on delivering to people isolating, which states "We will always deliver to the front door of your house or flat. ... Safety is our highest priority and our colleagues will continue to follow social distancing guidelines and will not enter your home when they deliver your order but can assist you in transferring your order from the totes to your own bags or containers."
Absoloutly pathetic! I will never again set foot in one of your shops.”
“Waited in all day for an order that was never even put on the van for delivery. told this after 3 phone calls.
Was told I would be called to rearrange delivery for today.
Received an email, 'order cancelled - refund 3-5 days!'
Complained on TWITTER, got a 'goodwill gesture £5!' And told 'have a good day!'
Rang up to complain, told that all she could do was another 'good will gesture £10'
Got no food and now have to wait 3-5 days for my money to be refunded by Sainsbury's.
Taking myself off to Asda later, Sainsbury's ain't seeing me again - EVER ....”
“Sainsbury think they are the best but I've used all the supermarket's click and collect service and i can safely say they are the worst 1st shop with them this week short use by dates and then poor customer service terrible start a conversation then just stop any replies terrible never had this trouble with asda,morrisons,tescos i would say top of the list would be tescos for all round services very keen to keep you as a tesco customer”
“Racially profiled by security guards, harassed, verbally abused, and physically threatened... what did Sainsbury's do...nothing. 10 months later after public pressure, they are now conducting an investigation... avoid!!”
“Sainsbury's ineptitude has caused me weeks of frustration and distress after they erroneously marked my online groceries order as fraudulent. This led to the deactivation of my entire groceries account.
I still don't know why my order was deemed to be fraudulent and it is apparently Sainsbury's policy not to question the validity and accuracy of their fraud team's decisions.
As my groceries account has been closed for me, I am in the process of closing my Sainsbury's Bank, Argos and Nectar accounts as I will avoid this group of companies altogether from now on. Pity, I had been a customer of theirs since 2004.”
“Delivery 4 hours late with no explanation.
Was meant to have a delivery between 1-2pm today but nothing. Finally told later that they would be here at 4-5pm and still nothing. After we complained for a second time they said the driver would inform us when they were nearby. This didn’t happen and finally at 6:30 when we sat down for dinner they turned up. Customer service were awful. Wouldn’t tell us what the issue was and just told us ‘they understood how we feel.’
The delivery driver told us that someone else had quit whilst on the job today and that’s why there’s been delays. So clearly there was a reason for the delay but customer service didn’t tell us this and at no point did they contact us. We had to contact them three times for an update.”
“I have just had my first Sainsburys order delivered. I usually shop in the store but because I tested positive for Covid I wasn't allowed to go out. The driver (unfortunately I didn't know his name) was really good, I left my bags outside and he filled them for me and knocked when he had finished. I received all of my order apart from one item so I am totally satisfied. Thank you Sainsburys for your professionalism and friendly service”
