Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new 8k Tv from them 2 months ago online directly through Samsung. After a automated software upgrade 2 weeks ago the TV blacked out and failed to ever restart again. Their customer service has made me jump through hoops for two weeks and have failed to resolve the issue. They went from an in house service to an exchange and now to a "possible" refund. Each time a different service representative that asked for the same information before that process could be started. They have all the info (Bought it from them on my Samsung account). I am now waiting for them to schedule a tv recycling company to pickup the $6000 paperweight. According to them I would then need to send them the receipt from the recycling company and go through another verification process before my refund would be issued. For a company of this stature to have this complicated and repetitive process is totally unacceptable. It seems the purposely try to frustrate the customer until they just give up.”

Helpful Report

Posted 5 months ago

“I love the Galaxy a53 phone but, the screenburns 😭”

Helpful Report

Posted 5 months ago

“Bought a brand new Samsung phone all the sudden it was screen locked. Had issues, they would only give me some of that would text me struggled. Spent several hours trying to do everything. They kept asking to do the same thing over and over again. And then they would ask me what phone. It was several times after already given the number model number of the phone. And just did nothing for me to not fix. Anything told me that my phone was outdated. Blah blah blah. However, the phone was a S20+ which isn't that old? Got a third party inquiry on YouTube. In my phone was fixed in less than a few minutes. Tom exactly what to do. Didn't charge me a nickel, tend to do anything. Samsung, all they wanted to know is. Where about my phone? If I bought it from d*** that didn't care about anything. Even though my phone was brand new unsealed box, Samsung brand new phone totally totally treated me like I was a piece of s*** Why would a company do something so arrogant? So repulsive, so bad. Horrible experience, horrible experience.”

Helpful Report

Posted 5 months ago

“Refrigerator under warranty. Freezer went out. local tech misdiagnosed problem, charged $560. second tech found problem was actually compressor which was under warranty so they couldn't fix because they aren't a "Samsung Warranty" company. Contacted Samsung, 2 weeks later still haven't seen a technician, appointments have been canceled by scheduling 4 times. No refrigerator/freezer for 3 weeks, all food thrown out & it's been daily trips to grocery or fast food to eat. Customer service has been less than 1 star!”

Helpful Report

Posted 5 months ago

“Latest update before starting was blocking even 911 call - emergency for my friend, thanks God someone call from different brand phone. The updates are so offensively blocking phone uses. Donalded by Wi-Fi only , if you only get access to Wi-Fi, they don't ask you, just blocking your phone and no mercies, we are the Samsung. Shame on Samsung.”

Helpful Report

Posted 5 months ago

“No help whatsoever. Complete scam. The”

Helpful Report

Posted 5 months ago

“I got a washing machine and dryer 2 weeks ago today. I used the washer 3 times and then it stopped working!! The techs have been here twice and still it's not fixed! No one seems to care, they just keep telling me that they didn't have the parts so now I wait another week,after already waiting 2 weeks!! Never again will I buy anything from Samsung!! Worst customer service ever!!”

Helpful Report

Posted 5 months ago

“Hello I spke with Christian. Please make sure his supervisor gets the message that he is the perfect customer service rep. He is very patient. Christian resolved the issue at hand and addressed any and every question or concern during the call.”

Helpful Report

Posted 5 months ago

“Products are great, but customer service is unbelievably terrible. just.....wow!”

Helpful Report

Posted 5 months ago

“Samsung customer service is the WORST. They dont even deserve a single star. I have been raised a repair request for my refridegerator. Its more than 3 days now that its not yet resolved. None of the technicians call us. We have to call them and they make false promises on attending to out complaint by EOD but they dont. They asked us to switch off the fridge so that he can repair it. Entire day we wait and switch it on again. Ultimately products getting damaged and wasting our time.”

Helpful Report

Posted 5 months ago

“I purchased Samsung 1.5 hot and cool Ac on March24, within 2 month its Not working, I am calling since 4 days no one is coming to repair it, I took 4 yr extended warranty from relience digital , they update the status as repaired, but no one repaired its false update no one even picking the phone. I have to repair outside, it's warrenty fraud. It's very bad experience, whats joke is going on they don't want to understand, in Noida the temprature is 44-48, 1.I would like to suggest Donot buy Samsung AC 2. Don't purchage from Reliance Digital Mob:9619270282”

Helpful Report

Posted 5 months ago

“Product has a manufacturing defect and the service executive himself told me that it will need welding. Which I do not want. On day one I have asked for product replacement/Exchange, and I have never agreed on repair service. Why are you asking or forcing me to repair it? a product which has a manufacturing defect i do not want its repair and want an exchange only. On every email I had asked for replacement and on every call it was informed/ told me that approval for exchange approval is pending. And in exchange you are bribing me for a 9 months extended warranty. Your product is faulty. I need immediate action on this for replacement. Regards, Shounak Sharma”

Helpful Report

Posted 5 months ago

“Don't buy samsung product as a customer point of they are very vert worst worst servicing to customer AC Product”

Helpful Report

Posted 5 months ago

“We purchased a Samsung electric stove under a year ago. The glass top has cracked twice. It’s a piece of junk. In April of this year I went online to purchase an extended warranty from Samsung care plus. They charged me 8 times and took $1200 from my account. I had to call my bank and get my money back. Now they won’t let me try or help me purchase another but just one this time. They dad they don’t trust me because I cxld the other 8. Really!! Customer service and the CEO office doesn’t care about the customer. So basically they sorry you were sold a piece of junk but nothing we can do for you. BUYERS BEWARE”

Helpful Report

Posted 5 months ago

“We purchased a tv but the stand for table mounted has not provided and after one week they are saying that stock unavailable....waste product don't buy any Samsung products.......”

Helpful Report

Posted 5 months ago

“Traded in my ipad to try the s9 ultra tablet. 2nd day of use, the wifi stopped picking up 5ghz and 6ghz wifi. Samsung connected by remote, checked the tablet, and said it was a hardware problem. Was told to return and a replacment would be sent out. That was a lie. Now Samsung has my trade in and claims they cannot send it back. They also were able to check that the broken S9 was on its way back to them through Fed Ex. Samsung says there is nothing they can do. They have my trade in and my broken s9 and they say they cannot send a replacement out until the trade in and broken tablet have been full documented until they credit my account, which can take weeks. So a billion dollar company cannot send out a replacement even though they say it is in no way my fault and they have my property. Its all right for Samsung not to hold up their end of the deal and screw a long time customer? I have 12 Samsumg products that my family owns. This interaction has left such a bad impression on me that im ready to start replacing with Apple products.”

Helpful Report

Posted 5 months ago

“Very pathetic service Even good condition product also they spooling it I did follow-up for more than 5 to 6 month for my Washing machine and AC 2 months Every time they are charging even though delay from their end”

Helpful Report

Posted 5 months ago

“I would give zero stars, purchased a $2800 fridge, had to $275 for shipping. Fridge stopped working after 6 weeks, sent a tech out and had a leak and would not replace the fridge, only a refund which takes 4 weeks to get, so my family is stuck with out a fridge for that time plus to 2 weeks it took to resolve. So 6 weeks no fridge! Won’t refund the shipping cost either. Do not recommend Samsung at all!!”

Helpful Report

Posted 5 months ago

“I had purchased fully automatic Samsung washing machine Model No WA70T4262GS/TL in Nov.2021. It is technically faulty designed machines. Neither its pulsator works to clean clothes properly nor it wrings clothes. Detergents used not washed out from clothes and remain stick with clothes. After drying clothes one will find dark heavy white spots of detergents. I sincerely advised to all please never buy any washing machines of Samsung.”

Helpful Report

Posted 5 months ago

“Samsung customer service is the pits. They are horrible. Refused to honor their 10-yr warranty which is slapped on the appliance. Double talking about which parts are covered and their repair people change prices from $100 to $600/ labor when you know you are correct about the warranty. I own 3 huge Samsung appliances in my home with receipt. I will never purchase anything else from Samsung.”

Helpful Report

Posted 5 months ago

Samsung is rated 1.2 based on 4,354 reviews