Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We remodeled our kitchen and at the end of November 2022 we ordered a refrigerator, a dishwasher, a combination microwave oven and the stove top. When you put the order the site tells you 3 day delivery, once you click pay, the 3 day jumped to 10, we said ok. The appliances were scheduled to be here on December 9 2022. On Dec 8 we got a message from the delivery company indicating that the appliances were late and they would give us an update. Today is January 7 and I do not have the appliances and nobody can tell me when I will receive them. I have called probably every other day, I talk to very nice people located in the Philippines that can do NOTHING for me. They say the will escalate to the next tier and that I will hear from them in 24 to 48 hours. NO ONE contacted me EVER. The holidays came and went and I didn't have a stove or an oven to cook anything. Unfortunately I can't cancel and buy any other brand because my cabinets are cut to fit the Samsung appliances we ordered. It is really frustrating because nobody tells you anything. If at least they would say we can't send the appliances until xxxx day, we would know what to expect. It is SHAMEFUL that a company such as this would do that with clients that spent more than $10K on appliances. More shameful is what they say on their site that nothing is more important than their customers.”

Helpful Report

Posted 1 year ago

“1 star for manufacturing a phone so difficult to open ,to replace the battery.”

Helpful Report

Posted 1 year ago

“Unfortunately had to give 1 star that they don’t deserve as 0 was not an option. Absolutely disgusted with Samsung a brand I have purchased many products from and trusted. In December 2020 I purchased a 50” OLED TV, just recently it has developed a fault where it keeps on going in to a restart loop. I contacted customer care and after a very long conversation and various steps to try to fix the problem I was informed that it would need to be looked and by an authorised repair centre. As the TV is just over 2 years old it is no longer under warranty and they except me to pay for the repair. I have paid £800 for a TV that has lasted just 2 years before breaking down and now requires me to spend money on to fix. I will never ever purchase another product manufactured by Samsung as their reliability is now an issue.”

Helpful Report

Posted 1 year ago

“Run, don't walk away from anything with the Samsung name. Plan on spending thousands for a product that may potentially last a few years. (Appliances) or a few months (phones). If it's out of warranty, you are S.O.L. Apologies don't get me a heating element for an oven that is only 6 years old.....oh wait. It was "rejected " because they stopped manufacturing a part for an oven under 10 yrs old. That's why they want you to buy more.”

Helpful Report

Posted 1 year ago

“New Fridge installed without casket seal Samsung said totally my responsibility but they would send a service repair at my expense. This is not a repair. Never received it - the false empathy from customer care was condescending”

Samsung 1 star review on 3rd January 2023

Helpful Report

Posted 1 year ago

“I have over many years had great experience with Samsung products and maybe once needed to interact with customer service regarding an issue. Never a problem. End of December and knowing Covid was again increasing and I have a vulnerable loved one to consider I decided to take care and purchase two air purifiers - one for bedroom and one for living area. I purchased what I thought were two very good bench top air purifiers plus 4 spare filters for approx $1,500. Not a small amount but I did not want to risk taking a short cut. Product finally arrived and was definitely not benchtop size. Would stand about 1m high and very heavy to move! I searched customer returns policy soon after receiving and the ONLY information showing after a couple of variations related to mobile phones. I tried calling customer service but after holding for a long time, hung up as I couldn't spare any further time. As Christmas and so a busy time at work, I did not manage to get back to the problem until about 19 days after delivery was received. Another search for returns policy, same outcome. Only mobile phones come up. I called and finally got an answer. I was heard, told the returns policy applied to the air filters also but they'd ask management if I would send through pics and that once a decision was made they would call me if answer was no or email me if they'd accept a return. I got the phone call, they were happy the packaging was unopened (still had their strapping in place so no problems there!) but answer was no. Too late. I noted again that their returns policy in the search on their website only mentions mobile phones but - too bad. I should have called earlier AND WAITED longer than the 3/4 hour when I first tried reaching customer service. I do understand it is a bust time of year but they need more staff to cover in that case AND their search function needs to be fixed so covers something other than mobile phones - as it clearly does not apply to airfilter units. As the lawyers say: caveat emptor - buyer beware! I have been a very loyal Samsung customer due to good reliable product but I seriously wonder what direction the organisation is now taking if they do not make it easy for customers to locate returns policies when searching their own website and calls to customer service require significant time waiting (on mobile phone) to make enquiries.”

Helpful Report

Posted 1 year ago

“Terrible from start to finish. Ordered a washer and dryer online. The dryer came damaged. They sent another dryer - it was also damaged. The third dryer came and finally there were no issues. I was promised two credits and they were never processed to my credit card. On top of that they billed me for (2) dryers. Getting any kind of technical support was impossible - they just read from the manual and don't know anything about the product. Trying to get a refund is just as fun. Transferred from one department to another. No one to help. I would not recommend buying any products from Samsung.”

Helpful Report

Posted 1 year ago

“I bought a Samsung s21 phone which started spontaneously powering off after about 4 months. I liked the phone otherwise. Trying to get the phone repaired or replaced under warranty was a nightmare. After about 6 months of countless and useless calls to customer service and 2 times sending my phone to them without any indication that they were trying to identify the problem, I finally had my state attorney general's office send them a letter before they agreed to refund my purchase price.”

Helpful Report

Posted 1 year ago

“I have a Samsung z flip 3 and I sent it into Samsung because the screen protector cracked in the middle where the phone folds and the screen protector started coming up and pealing away from the screen. I have had the phone for less than 9 months. Samsung is trying to charge me $377.00 saying that the hinges on the phone are damaged and that is a lie! The phone has been in the Samsung case I bought when I bought the phone so there is no way that is what's wrong with the phone. The phone is defective and they know the screen cracking is a known issue with this phone. They are trying to lie to keep from fixing the phone. Never again will I purchase another Samsung product. Not to mention my Samsung dryer caught on fire and almost burned my house down. I'm done with samsung.i have had over 20 to 30 Samsung device's between me my husband and my kids but it looks like iphone is where I should have been. Good bye Samsung you are liar's and your products are trash!”

Helpful Report

Posted 1 year ago

“Samsung phones are absolute garbage! After a year the battery don't last, apps lag and the hardware is seriously over rated!!! Absolute junk”

Helpful Report

Posted 1 year ago

“This may be the worst customer service experience I have ever experienced, even worse than the DMW or IRS. My Samsung flip phone is peeling away from the interior scree for the third time in a year. At first Samsun denied it was under warranty, when I gave them proof they said I needed to use my phone insurance would have a $400 deductible. When I called the insurance company they wouldn't approve a claim because it was under warranty. Got sent to tech support who then sent me back to the warranty department. After 5 entirely wasted time I gave up due to the condescending employees and lack of knowledge about anything. Warranty useless, customer service appaling...never having to buy a Samsung product again...priceless.”

Helpful Report

Posted 1 year ago

“Very very pathetic service, no body on reply on call. No body attend the complaint. Last one week I had raised my complaint, but still not resolved”

Helpful Report

Posted 1 year ago

“My samsung account got locked, and they don’t want to reset it since i did not want to provide my original birthday when I was creating an account. I do not remember the wrong date i entered. It is for my security reasons. They the only company out there that are not able to reset my password, and now I am not able to view my orders. Would never purchase from samsung again”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever experienced and I'm 60. I bought a dryer and the day it was suppose to be delivered it didn't come. I have spent more time on the phone to the Philippines and India because there is not direct line for the US. It is very hard to understand every agent I spoke to and there were many. I was promised to be given an update as to when the dryer would come within 24 hours and now 48 hours later I'm on the phone again, speaking to people that cannot give me any kind of update. They escalate through email. That is it. The supervisors cannot call the delivery warehouse to find out where your item is. They are useless. So I have no dryer and may receive mine in a day? a week? a month? Who knows because they cannot answer the simplest of questions. They have no one higher to escalate to than the supervisor who is worse than the customer service agent. And I say worse because they literally do nothing more than the customer service agent. They will not cc you on emails of escalation. The last two supervisors were Meg and Jane Janes work id is 16124862. And when you go on Samsungs site it say voted #1 in customer service for 2023 hahahah. And it's not even 2023. What liars. I wish I had seen the reviews before I ordered. Don't order from them, it's not worth the aggravation. I will be canceling my order in 24 hours if I don't hear from them. And I spoke with them in all venues. Email, chat and phone. You get no where.”

Helpful Report

Posted 1 year ago

“On the phone with them right now. Waiting ( ON HOLD) for almost 3 hrs for a manager to address my problem.Ridiculous. Washer and dryer not working. They sent Unique Service Repairs, their technicians have been " fixing it" 2 times. Today was supposed to be the 3rd but the technician called and told me I have to pay again. I need my initial 155 charged by samsung reimbursed, the second visit was reimbured today by the service and need this appliances working already. A month with no washer and dryer. I have everything Samsung. Feeling like switching at this point. What a disrespectful way to treat your customers SAMSUNG.”

Samsung 1 star review on 29th December 2022

Helpful Report

Posted 1 year ago

“Focusing money and not for quality My Samsung television supplied within two years LED gone”

Helpful Report

Posted 1 year ago

“Purchased a tab on 26/11/22, failed delivery on 1/12/22, 3 phone calls, 2 live chats, and countless hours later no movement despite multiple "I will followup/escalate/prioritise" promises to no avail and all the while declaring in the orders page that the item is delivered! I requested for a refund but at this point I'm very skeptical it will happen. I'm now preparing to file formal complaint to any channel made available, but am now determined to let everyone know not to buy from Samsung in the same year I decided to switch my mobile/watch/tablets to them.”

Helpful Report

Posted 1 year ago

“RXO, their delivery service, is garbage. Customer service is non-existent. Buyers beware”

Helpful Report

Posted 1 year ago

“Gas range ordered and paid for on website 10/8/2022 to be delivered 10/22/2022. Never received, canceled order, and began requesting refund middle of November 2022. Multiple contacts with customer service promised resolution within 3 days. It’s 12/25/2022 and they still have not given us our money back. Credit card and State Attorney General contacted.”

Helpful Report

Posted 1 year ago

“Zero customer service Zero support Samsung products are defective”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews