Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 43 inch TV from Costco July 2020. It went out in one year. Went back to Costco to replace and the sales guy said to call the support number because it was under warranty. 4 weeks and 47 (maybe 48) phone calls later with making pretty much zero headway each phone call, literally it was one step forward three steps back. With the time I spent on this I'm now just mad at myself that I didn't just buy a new TV 4 weeks ago. Never will but a Samsung product again. Oh, and whilst dealing with this I bought a new Macbook Pro that had a screen glitch. Took it back to the Apple store and they exchanged it in 30 minutes, no questions asked and transferred all my data and the whole process took about 2 1/2 hours. I wish Apple sold TV's”

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Posted 3 years ago

“One of the most useless suppliers out there. I have had a problem with the app for our smart fridge after about 2 months of owning it it happened after a update. I have been ringing them for around 1 year now to get it fixed. Evey times its ill send that info to support who designs the app or whats the problem again. So sick of them and there bull s**t excuses they have no idea how to fix anything and just do not care STAY AWAY FROM ANYTHING SAMSUNG if it stops working they will NEVER help you. I wish i could give a -10 stars but i can't so i give 1 witch they do not even deserve.”

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Posted 3 years ago

“Don’t buy any Samsung Appliance!!! I bought a kitchen full and the dishwasher stopped working just after 1 year and also leaked. The refrigerator has major issues with ice maker and ice build up by evaporator coil. NO help from Samsung customer service at all. None. It has been a very painful few years trying to fix and keep running. I will NEVER buy Samsung again ever due to this experience.”

Samsung 1 star review on 5th September 2021

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Posted 3 years ago

“Appalling customer service, I have been trying to upgrade my phone via upgrade program and have been on online chat, twitter and phone and they have been very very unhelpful and washed their hands of it🤬🤬”

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Posted 3 years ago

“Samsung pulled a bait and switch with bundled pricing and delivery dates on appliances - two of the three shows they would be delivered in two weeks, and the dishwasher in two months, lo and behold, after I purchased I get an email with delivery of everything scheduled for when the dishwasher was available! I called and chatted (after bouncing around people because they system keeps sending you to the wrong place) , and all I got was "Since we don't do a partial delivery and there are different delivery days, the order will be delivered by the latest delivery day". And they won't honor the bundle price if I separate the order!”

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Posted 3 years ago

“DO NOT PRE ORDER ANYTHING FROM SAMSUNG. I REPEAT, DO NOT PRE ORDER ANYTHING FROM SAMSUNG. You will have more luck waiting until the release date and buying it from a local retailer instead. Samsung is the most unreliable, untrustworthy brand I have ever dealt with.”

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Posted 3 years ago

“I bought 2 samsung top loaders in the last 4 years mother board went out on both and both machines backed up water all in my kitchen and in utility room. On top of that we bought a French door refrigerator that has corrosion behind were the ice maker is. Spent lots of mom Money on these appliances not happy.”

Samsung 5 star review on 2nd September 2021

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Posted 3 years ago

“The worst experience - fraud, lies, no assistance, theft - stay away - probably will never buy Korean ever again -”

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Posted 3 years ago

“Summer from hell thankyou samsung Start of summer holidays and the worst thing happens... the washer dryer decides it wants to burn the house down! Call samsung expecting rapid response and am told no more than 10 days and it would be back working again. On day 10 engineer (22 but seemed competent) comes out to inspect unit and decides he needs to replace (honest) drum spider, valve, front panel, (nearly a new unit) engineer came back 22 days later with parts that I had to chase for because ACL (Samsungs repair partner) didn't think to tell me that the parts were in. After a 59 minute wash (speed setting) which took longer than an hour. Machine was smoking again and not washing. Called ACL again with much aggression and non understanding from ACL office staff to get engineer to come back that day, (only after samsung got involved when ACL put my wife in tears) engineer stated that there was nothing wrong but proceeded to report that the rest of the interior needs replacing (his words) saying that after that the machine is a write off because its a new machine inside) 19th of August (my birthday) engineer replaces parts that he said before needs replacing and reiterates that there is nothing more he can do other than writing off to samsung if needed. I put a single pair of my own underwear in for a dry cycle on sensor. (Bear in mind that they are clean and dry themselves.) The machine asked (on sensor) for an hour and fifty minutes to dry my underwear, which I allowed. After that cycle I checked my progress and my underwear were hot, wet and smelt like sewage. (Like I had cleaned the toilet with them after I had used it) Whilst this is a novel party trick I thought I would give the machine a fair chance to be a washer dryer. I put in a load of washing (vetted by the engineer as being within the capable weight limits of the machine on both wash and dry) And put the machine on wash and dry, not only was the machine melting my counter top from underneath but the machine proceeded to have a hissy fit over being too hot and decided after flooding the kitchen that it wanted to keep my clothing in a bid to cool itself down (or something to cuddle I assume because it felt poorly it is after all a very young machine and I think needs a teddy) I have an hour long video of the machines behaviour with a very colourful commentary that you would expect from a sketch show. Engineer comes out on the 26th to not only bring backup to prove that my question of competence is not an issue and to expose us to more risk of catching covid, but to blame wessex water, ariel (washing capsules), mine and my wife's intelligence and to test my patience. During this visit the senior engineer was so belittling that he was upsetting my wife who asked me to tell them to leave, my first request for their departure was met with confusion and the traditional "what?" My second request which did not include the word please was met with the engineers leaving so quickly that they left their tools behind which samsung themselves told me to sell on ebay fir a profit, I offered ACL the chance to collect their tools and was asked to put them outside the door which I did, the engineer has lied about this and made me out to be "crazy".Samsung want to send these people again but the police have advised not to as it is illegal to knowingly cause distress to disabled individuals. I don't like excuses or liars.”

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Posted 3 years ago

“Worst Customer Service I have ever Dealt with. They Lie Trying to Cover Up a Lie. I have been a Samsung Customer for over 20 Years. Like the Products, but the Customer Service and Service are Absolutely Terrible!!!!”

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Posted 3 years ago

“😡I will never purchase a Samsundg Appliance again! The heating element on my dryer went out after about 14 months! Not worst part. I had to practically disassemble the entire dryer simply to get to the old heating element. It entailed disconnecting wires and removing parts that were not even involved just to gain access. I lost count of how many screws had to be removed, which were all different sizes for each part. So, you have to keep track of which go to what part for reassembly. Oh, by the way, it has to be completely reassembled just to see if it is installed correctly, otherwise, guess what? Luckily, I got it first try, but... It's now about 6 months later and I have a new issue with it not starting. If you call Samsung, they want you to set up an expensive service appointment but I'm not investing another cent into this.😤 UPDATE: Buyung new dryer tomorrow, NOT a Samsung!”

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Posted 3 years ago

“Sent my $1,200 new phone in for repairs. They email saying screen has a scratch (after a week of you having it) and of course that means warranty is no good. Not scratched when sent, maybe under a microscope from finger swipping! So I got an email saying it will be fixed and sent in 2 days then a week later email saying you can't repair it. Then a call you can't get it turned on. THEN another one saying yes we are fixing it and will be shipped in 2 days. Today a call saying, we can't fix it without me sending you $650 wtf? We already sent over 100 for a new screen. Never never never again. I have called 4 times during this time, begging to talk to a manager. I was either hung up on or told your all busy and would call back, which never happened. This is the worst costumer service I have EVER received”

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Posted 3 years ago

“All lies, no help.”

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Posted 3 years ago

“I bought this product less than 8 months ago and since the beginning it had not washed my dishes properly. Services Techs have come to look at my appliance four times and say it is working as it should. Well it is not! My bowls are not washed at the end of the washing cycle. I even have it on the Hi-temp wash and Sanitize mode and the appliance still doesn’t wash the dishes properly. I rinse my dishes by hand prior to putting it into the dishwasher to remove particulates basically washing before putting it in and still dirty after it all. Service care people are useless. They will not help and hung up on us when trying to deal with the issue. Absolute terrible service of a company! I only ask for a dishwasher that washes my dishes and this product fails to do that. My MIL has a brand new Samsung dishwasher and she has no issues and she does not scrub her dishes like I do and hers works. Terrible customer service with this company. You do not stand by your product at all even under the 1 year warranty. VERY DISAPPOINTING.”

Samsung 1 star review on 1st September 2021

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Posted 3 years ago

“on-line purchase with ECoupon - charged my cc full price without the credit - shipped item to incorrect address - spoke with dozens of reps - many promises - all lies - AVOID”

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Posted 3 years ago

“BS updates for my phone 24/7 that can't be turned off! And they happen constantly! Either shitty execution or a shitty product that has to be constantly updated. IPhone may be better sadly”

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Posted 3 years ago

“Samsung’s customer service is comparable to garbage. Arguably worse than garbage actually, because at least a piece of trash won’t string you along a refund for a broken fridge for 8+ weeks with no results and conflicting email approvals. If you try to get a refund, expect plenty of lies to try to get you off the phone (such as saying your name and information, and then two minutes later asking for it once more stating that they did’t have it), and 4+ hour waiting periods of being on hold.”

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Posted 3 years ago

“Bought a samsung phone. It stopped working within a week and wasted tons of time trying to resolve with corporate to no avail. Terrible phone and worse customer service!!”

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Posted 3 years ago

“We bought our fridge brand new from a Lowes near our home, within a few months the fridge door stopped giving us water out of the water dispenser. This happened BEFORE covid even began and literally have a had a service repair guy out every 4-5 months attempting to repair the door and continuously making errors and ordering new doors repeatedly because they kept making mistakes. TODAY 8/30/21 the door is finally fixed. That is almost 2 years since it first stopped. We also now have several broken fridge doors at our house that they will not take back with them and we are expected to pay the dump fees for them. Absolutely horrible customer service. These repair guys have no clue what they are doing and it is not their fault they did not get proper training and do have the support from Samsung that they need to do their job. Will never buy another samsung appliance again.”

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Posted 3 years ago

“Worst phone I've ever had. Not even 3 months old and has microphone issues. Won't cover the electrical issues with my phone because it has a cracked screen. The microphone issues occurred before the cracked screen so what that has to do with it I don't know. Just a way for Samsung to get out of honoring their manufacturers warranty. Is anyone one else tired of getting bent over by large companies with their warranties always being written so they actually cover nothing. I will NEVER buy another SAMSUNG product as long as I live. As I see it, Samsung sold me a faulty product and used legal jargon to get out of standing by their product. DISGUSTING AND SHAMEFUL.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews