Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,437 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 15th January 2025

Dissatisfied

Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My newly brought Samsung refrigerator was not cooling it also has manufacturing defect ,i have to move to consumer forum for refund, company atleast agreed for refund via coupon, they took back the refrigerator and handover a coupon to me .I went to Samsung authorised dealer to redeem the coupon and buy a new refrigerator.but 8 days over company is not refunding the amount value of the refrigerator via coupon voucher. I docketed another complaint against this froud company.They cheated me in the name of coupon. I will suggest all to not buying anything from this cheaters.”

Samsung 1 star review on 24th February 2024

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Posted 10 months ago

“We had a problem with TV we purchased 12/22. Customer service was the best. Appointment was set up and technician was knowledgeable and professional. Lorenzo was able to diagnose our problem quickly and made us very happy customers. Kudos to Samsung and HOME SERVICE NETWORK,Rochester,NY. Keep up the good work. It is so nice to deal with company that stands behind their products.”

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Posted 10 months ago

“Samsung products are trash, they are disgusting. NEVER BUY”

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Posted 10 months ago

“Worst warranty service ever. My dishwasher broke so I called for warranty service after trying to request it through their website for a few days with no luck. After 30 minutes on the phone was able to get an appointment with a tech to come out and fix my dishwasher in 4 days. 4 days later he arrived and couldn't fix my dishwasher. Said he had to order a part and he would call me next week to come back and put it in. When he didn't call me next week, I called his company back and they said that my dishwasher had been fixed and my case was closed. After getting them to admit their error, they said I had to call Samsung back again and request another warranty service because they closed out the ticket and they couldn't get paid and they couldn't fix it on their end, you can imagine how frustrated I was. So okay, I call Samsung back go through another 30 minutes on the phone and get them to set me another appointment. So they set me another appointment for the following week. The day before my appointment the service company sends me a text reminder. The next day on my scheduled appointment, they never showed up. I called them a couple times through the day and asked when they were coming and they said they would get back to me. Of course they never did so when I called them at 5:00 p.m. and said when are you coming they told me they couldn't make it and they come the following day, first thing in the morning and that they were sorry. So now it's the following day, did they show up, no. Ask him when they're coming, they tell me they don't know but they'll call me right back to me, still waiting for that call. Have now missed 3 days of work and I've been doing dishes by hand for almost a month. I will never buy another Samsung product. I will never go through this again. I've been annoyed at Samsung because I bought so many products from them they're broke right after the warranty period expired. Now I finally get lucky on one of them breaks in the warranty and this is how I'm treated. Done done done”

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Posted 10 months ago

“Thank god for samsung back-up that does not back-up your gallery. None of my pictures were backed-up. Why do i need one drive?”

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Posted 10 months ago

“I just wanted to say thank you. I've spent the last 3 days dealing with xbox live issues, my girlfriends phone keeps needing to be reset to factory settings for multiple reasons(not samsung), and I gave up on xbox and plugged in my ps5 and it had service issues for over an hour. The whole time I was looking up solutions I realized I couldn't remember the last time my phone had any issues, these days you can't really count on reliability... so thank you for being reliable.”

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Posted 10 months ago

“terrible customer service - their 'premium' installation services are apparently coming with caveats that are not stated anywhere on their website. I've been refused a removal and installation by the delivery team when they noticed my old appliance is integrated, not freestanding. They have made a mess and destroyed other kitchen appliances while attempting to do something while saying at the same time they can't deliver their service - and they left the property without putting things back or fixing the things they broke. When I raised a compensation claim with Samsung, I got a disrespectful response saying they couldn't issue compensation for my "inconvenience", but as a gesture of goodwill, they will give me a XX voucher for a new Samsung product. If not delivering the service you pay for is considered an "inconvenience", then I really don't know what is the world they live in.”

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Posted 10 months ago

“Customer service is horrible. No one speaks english. Samsung financing is a joke. The website is sometimey. Meaning it works sometimes and other times it does not. Financing does not work and neither does your credit cards.”

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Posted 10 months ago

“Just purcased a new refrigerator not a samsung, it was presidents day at my local Home depot advised as many people as possible about samsung equipment Junk Customer service advised it was out of warranty so that was it Equipment rusted out in the middle of nowere BAD DESIGIN”

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Posted 10 months ago

“Even when Samsung stop warranty work on the Z fold 3 inside screen, (which they knew was faulty), I stayed a loyal Samsung buyer. Recently, my Z fold 4 stop working, paid to have it replaced only to learn,I had forgotten my Samsung password. Which you can't activate a Samsung phone without an account. Talking to customer service, and they taking all my information, name, address, email, DOB, and phone number, I was told, I needed to submit a request to change my password. As without a phone working on my number, it couldn't be done. Keep in mind, it would take 3 to 7 business days to get it changed. Yet, they sell products that they know will fail. I will never buy Samsung products again. They have zero loyalty to the customer that has made them so large. Only wish I could give them the 0 stars they deserve.”

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Posted 10 months ago

“Bad customer service. Phone lines not good. Hung up on. Two hours on phone. Bad information. UPS wants $30 to mail and package tablet. Sad warranty. My new tablet would not turn on. My son just reset tablet. Why didn't customer service tell me that?”

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Posted 10 months ago

“A51 died after FORCED 1/2024 security update. Battery life immediately diminished.”

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Posted 10 months ago

“irst i will email everyone i can find an email address to in you corporate office and board member about this . IT TOOK FIVE HOURS OUT OF MY DAY TO GET NY ORDER DONE . i had a credit of 2200.00 BUT WAS TOLD DO TO RETURN CHECKS I HAD TO REAPPLY. THE RETURN CHECKS WAS NOT MY FAULT I HAD TALK TO SOMEONE LAST YEAR THAT I THOUGHT PUT THAT ON RECORD BUT IT DID NOT HAPPEN . SO I APPLY AGAIN LIKE I WAS ASK TO DO AND WAS DENIED!!!!!!!!! I WILL RETURN THE PHONE AND DO BUSINESS WITH BEST BUY! I told two about 10-12 different people today for nothing.”

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Posted 11 months ago

“Worst after sales customer service ever. Fridge needs to be repaired just out of warranty. Cheaper to buy a new fridge. Won’t return phone calls. Only answered phone when I turned off my caller ID.”

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Posted 11 months ago

“If I could give zero stars that would be too many! Worst customer service and warranty policies I’ve ever had with products! NEVER AGAIN. Not a dime 9on their stuff again. Junk products, junk customer service!”

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Posted 11 months ago

“Samsung has been hacked in the past all personal info is not safe. Fired employees get your info. Samsung does not honor warranties and when you continue to ask for help they refuse. They do not fix what is no longer working and allow their repair persons to damage your home your appliance your life. YOUR INFO IS NOT SAFE. Their products do not last. Samsung help center does nothing but lie and pass you off to the next guy. If you value your info your money and your sanity stay away from samsung.”

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Posted 11 months ago

“I will never buy anything from Samsung again! Samsung would not honor your warranty. I bought a range hood for my stove, it arrived on November 24, 2023. One week later all the buttons popped off. I have been trying to get a replacement since then. It is not February 15th and it is still broken. Samsung is giving me the run around because they don't want to replace it, so they keep sending a tech. Parts have been ordered twice so they said, but someone keeps stealing it. I'm done with Samsung and its products!”

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Posted 11 months ago

“Terrible customer service”

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Posted 11 months ago

“After decades if using samsung, I realized how cheap and unprofessional they are, their costumer service is horrible, the worst I have experienced in my entire life, so rude to the costumers I had a s ultra 22 for almost 2 years and one of the updates on the phone made me loose my network ...after not having a phone for over 2 months and them semding me to 20 different locations and give me a good run around they literally made me buy a new ultra 24 in January... they told me to go and pickup the phone 3 days later ... I went to the store on that day after having to take a day off work and the weather was horrible , no one was on the road but Me ... it usually takes me 15 min to get to that samsung location... it took me about an hour Then when I get there my sales person Tanya which is not professional and acts like a teenager tells me I'm so sorry your phone didn't come in..... could she not Pic up the phone and call me for 2 mins so I didn't have to drive all the way there, miss a day of work, pay gas and go there.... then she tells me the phone might (might) come in mid February, so I'm paying over a month worth of interest on my credit card for a phone that I don't have and meanwhile I have bought another old phone just to be able to talk and text while I'm using my old one for the apps when ever I can get wifi ...it was so bad Then when I called them they told me they can't do anything for me and hang up the phone on me every time ...even the store manager offered me literally nothing”

Helpful Report

Posted 11 months ago

“I bought the a samsung microwave from Lowes on 6/3/2023. I didnt get the microware from lowes until a month later due to their internal system issues (which is another story in itself). Upon arrival the box was damaged, however after plugging in the microwave its still worked and had no physical damage to the outside of microwave. Everything appeared on the up and up so i decided to keep the microware.. the microware was installed with no issues (two screws and a bracket - over the range) and worked fine until Jan 2024. The microwave door stopped latching and would not close. I called lowes who told me to reach out to samsung because the microwave was under a year manufacture warranty.. I reach out to samsung who sent a technician from Tekon to repair the microwave. When the technician arrived he took off the top black vent cover, told me that he needed to speak to a samsung rep because there was internal damage to the microwave and that the door would need to be fully replaced. After speaking to the rep he then told me that they couldn't replace or repair the microwave and that i needed to get a new one - i even showed him the pictures of the box that was damaged. He told me to go back to the place of purchase to see if they would replace it. After providing me with a service invoice he wrote that the damage was done by the installer (placing the blame on me). Which was not true.. After taking the microwave apart starting with that same vent cover.. i realized that the material used to make the microwave is extremely soft and is bendable with your hand / fingers. The issue was not the bend behind the vent cover... This microwave has a complete design flaw. The door hook latch can easily be broken because it is in place with plastic only. The whole latch has 2 holders for the top and bottom bracket and a hook for where the spring is attached. The plastic hook for the spring was broken, hence the reason for why the door would not close. Samsung should be ashamed for the amount of money they are charging people using cheap materials and not honoring their yearly manufacturers agreement while their outside technicians place blame on its customers. Needless to say that this is a know problem with samsung and this particular microwave. I was able to attach the spring to another part of the microwave that was metal and now it works fine.. Please also note that if you take off the inner seal to get to the latch to see what's wrong samsung again will not honor their warranty. Delivery Item(s) 1.7-cu ft 1000-Watt Over-the-Range Microwave (Black Stainless Steel) Item #: 1984659 |Model #: ME17R7021EG Unit Price $255.55 Original price: 269.00 Discounted due to buying a set of appliances.. This is very disappointing as i have always liked samsung products but i will think again before buying my last needed item.. A refrigerator..”

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Posted 11 months ago

Samsung is rated 1.2 based on 4,437 reviews