Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,527 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 15th April 2025

Nathan Rice

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a Samsung laptop which I love. I wanted to buy another. I went to Samsung.com to make the purchase. Their system needed to verify my email address. Over three days they sent me 10 different verification pin numbers, none of which worked in their system. It took three days because their system kept shutting me out because I was "asking for too many pin numbers." Their chatbot is not set up to handle ordering problems, and there is no means on Samsung.com to talk with a human being. Utterly f**king useless.”

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Posted 1 month ago

“Beware of the trade in scam. They charge you claiming you sent the wrong device.”

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Posted 1 month ago

“Terrible communication, told parts not available, ño help in finding the replacement ice depressor.”

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Posted 1 month ago

“Absolutely the worst customer service that I have ever encountered.”

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Posted 1 month ago

“They have the worst customer service! I bought a dishwasher from Homedepot online. One small part, the connector nut, is missing in the package. I contacted Samsung Canada on the day of receiving the dishwasher, provided purchasing receipt and delivery receipt I got from Homedepot. They still refused to correct their mistake and send the missing part to me. It’s really hard to deal with their people, they just use all kinds of excuses to refuse to provide service.”

Samsung 1 star review on 24th February 2025

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Posted 1 month ago

“If I could give a negative 5 I would. The biggest piles of trash phones. The worse customer service. DO NOT BUY!!¡”

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Posted 1 month ago

“Please don't buy samsung mobile 1 year 1 month mother board failure display blank”

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Posted 1 month ago

“Horrible, yelling at me, inturpting.”

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Posted 1 month ago

“I transferred over to dealer support and waited over 2 hours on the line just to he told they weren’t working that’s day. I would’ve appreciated it if I was informed about that before wasting 2 hours of my day.”

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Posted 1 month ago

“After years of being a loyal costumer, samsung disappoints again. After numerous orders from the legit website , I recived an email stating we'll get a free pair of ear buds as a gift due to my previous order. I've got in touch with support as the free item didn't arrive after a month of waiting for it, but apparently the offer started thr day after my purchase, but in the email it never started we'll get them just if I oreded them in a specific periid time. Very disappointing .”

Samsung 1 star review on 16th February 2025

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Posted 1 month ago

“Samsung TV cust. service. Never have I been spoken to with more condescension as I had today with cust support. Nasty tone. Tried to convince me that it was cable comp I had to contact. It was not. No apologies from person when I proved I was correct.”

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Posted 2 months ago

“Bought a dryer in November of 2024.. Didn't work upon arrival. 3 months later, still not fixed and I have spent countless hours being given the run around.. The Customer Service department is a joke.. they just pass the buck every time you call to check on your repair status.. Will NEVER buy another product from them.. If I could give zero stars, I would..”

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Posted 2 months ago

“I purchased the Refrigerator where you can change the panel fronts. Upon delivery you only get the one color and then have to order your chosen color from Samsung. It has been almost 5 months and they sent partial panels but not all of them. I spoke to customer service, who I might say are of no use, and they wanted to refund me for the cost of one panel that did not arrive, but to do that I would need to call the police and do a police report for a missing package! So, my question is, this is a 4 panel refrigerator, why would I want 3 panels in one color and then 1 in another? They did not seem to understand why I was not wanting to call the police nor have mis-matched panels. NEVER again will I deal with them. CUSTOMER SERVICE IS HORRIBLE....avoid their products.”

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Posted 2 months ago

“My washing machine was making banging noise when spinning phoned Samsung for two months and still not repaired and it’s only ten months old I’ve always had Samsung but I’ll never buy again customer service not good at all .”

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Posted 2 months ago

“Never in my life have I experienced such bad customer service- Samsung. I was connected through tmobile. The rep for Samsung had such bad English that I just could not understand him and had to keep asking him to repeat his statement. Spanish was his native language. He eventually hung up on me. Thus I will never, ever purchase a Samsung phone again!”

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Posted 2 months ago

“I regret not checking reviews before purchasing a Samsung TV directly from Samsung UK’s website. Be warned: their advertising regarding sale discounts is misleading. The discounts they promote are not genuine—they frequently adjust the sale price and the advertised discount. This behavior appears to breach the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), which prohibit misleading commercial practices, including deceptive pricing and advertising. What’s even more disappointing is Samsung’s response. When I raised this issue with their customer service, they dismissed my concerns entirely, stating they can change their pricing at will. I’ve repeatedly explained that the problem isn’t the price itself or their terms and conditions, but the inaccurate and misleading advertised discounts. Yet, they refuse to address the core issue. In summary, avoid Samsung. Choose a reputable manufacturer that upholds integrity, values customer feedback, and doesn’t rely on misleading sales tactics.”

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Posted 2 months ago

“Eating of time”

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Posted 2 months ago

“Samsung Customer Service keeps giving me the runaround. They continue to sidestep my question rather than respond to it. I spoke with Samsung Customer Service for a long period without getting any results.”

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Posted 2 months ago

“3 months ago I give $1,800 for a Samsung Galaxy fold 6 in it is just such a bad phone The Bluetooth won't auto connect you have to reconnect it all the time face unlock doesn't work at all and for some reason it keeps dropping calls I've called the service and I've called Samsung course calling Samsung is useless they never can help they don't understand their own products I wish there was somewhere to get help thank you”

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Posted 2 months ago

“I bought an S-20 Samsung off the internet, that was sealed and brand new. After 10 months the camera quit working. I contacted Samsung for repair. They sent me to the local repair facility 20 miles away, who then indicated there was no warranty per Samsung. I called customer service from that location and asked why the sent me there, with no good response. They then indicated, per the serial number (IME #) there was no warranty, as I did not buy it from one of their authorized dealers. This Sucks!!!!!! Bad business.”

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Posted 2 months ago

Samsung is rated 1.2 based on 4,527 reviews