Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service from Samsung and in particular from UK Customer Solutions representative Ms Keeji (who wouldn’t give her surname). After receiving complaint about warranty said it’s a retailer promotional problem and Samsung only offer extended warranty at a cost. Told me to go back to retailer as it’s not their problem. Ms Keeji was so rude and arrogant to the extent to say that she was the highest point of complaint and I could do nothing about it. How rude and arrogant. Shame on Samsung for running offers of warranty that they will not honour and just blame the retailer. Shame also on their customer support - arrogant and rude!”

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Posted 4 weeks ago

“Purchased a Samsung RF28R7351SR refrigerator. It will not hold a cooling temp. Water constantly leaks, Ice freezes into blocks. I have called Samsung over and over, try to schedule service. Send copies of my receipt, and get no result other then my fridge is not under warranty. The compressor and condenser are faulty which is still under warranty yet they tell you its out of warranty without knowing what's wrong with it. You cant get someone who speaks and understands English, and after weeks of trying to schedule service I'm at square one. Samsung does not stand by their product.”

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Posted 4 weeks ago

“I bought a brand new Samsung 75" TV. The remote control stopped working after two weeks. I called Samsung warranty service. I spent close to five hours on the phone answering questions and working on the TV as per their telephone instructions. They finally said that something was wrong with the TV, and we would send a repairman after two weeks. However, it would be best if you stayed home all day on the day of the repairman's arrival because we can not give a fixed time on the repair day. I decided to return the TV to COSTCO from where I bought. Worst service I have encountered.”

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Posted 1 month ago

“Trust has been Lost! A word of warning to anyone, this sums Samsung up: Rest on one's laurels "be so satisfied with what one has already done or achieved that one makes no further effort." I would no longer recommend Samsung to anyone, and this coming from a staunch Samsung user since the Galaxy S2 from 2011! My most recent device, the Z Fold 4, developed a fault in that the screen protector lifted from the screen along the crease in the inner screen, a defect in the device/design. The Z Fold 4 was the last of the Z Folds where the case did not fold flush, coupled with the screen protector lifting, this led to fluff and foreign objects getting underneath the lifted screen protector due to poor design. My phone is still under 'warranty' - I use that word lightly, more like a SCAM warranty! I send the phone in and after 5 days I get an email saying the damage is not covered by warranty due to impact damage underneath the screen protector....hmmmm. I call the third party repair company, TMT, to complain who put me through to Samsung Customer Solutions - here's where the fun begins. The engineers tried to fob me off saying that nail marks had caused damage to the screen, underneath the protector, this just doesn't make sense. Having checked the photos from the third party repair scam artists, it confirms that where the screen protector had lifted there are small indentations which confirms that where the screen protector had lifted, small foreign objects have got underneath and each time the phone is folded and unfolded they had been pushing against the screen. I explain that my phone is kept in a padded wallet case but they advised the impact damage was on the inner screen. I stated that the only way anything can have damaged the screen underneath the screen protector is because the protector has lifted, a defect, and whatever has caused the damage has got underneath. This fell on deaf ears and we went in circles for just under an hour. I asked for a way to complain, I was advised that customer solutions IS the complaints department, so effectively the buck stops with them. Can I have a managers name - "Kelly", surname, we don't give them. Can I have your name(the phone operator) - "Ibrahim", surname, we don't give them. Can I have an email to escalate, we don't have an email to escalate. Can I have a way to escalate, there isn't a way to escalate as we are the complaints department. How can a company as big as Samsung not have a name, email, department to escalate to?! The whole customer/user experience with Samsung has been abysmal and so ends my relationship with Samsung. I was looking at other foldables like the Vivo X Fold3 Pro and the Honor Magic V3 but was going to stay with Samsung because of the Warranty - not now! There are better and more innovative companies and devices, Samsung has dropped the ball!”

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Posted 1 month ago

“I'll try to keep this short but my experience is truly a &%$@ show so I make no promises. I bought a Bespoke 3 door refrigerator on 8/22 during the promotion where you get a set of panels free. Refrigerator was delivered 9/4- it was damaged and came with NO PANELS. I called customer service and was told that I bought a refrigerator without panels. Who the &$%# buys a Bespoke refrigerator without panels? The customizable panels are part of the draw. I check my emailed receipt and the webpage -nowhere does it say that my refrigerator has no panels. The picture shows a stainless-steel refrigerator. When I click on the order number in my receipt it takes me to the page where I bought the refrigerator and it shows stainless steel panels were highlighted along with the other options I chose. I was transferred to another person- she had no idea why the panels were missing. Without even asking-she credited my cc $300 so I could buy some panels because there was no way for her to just send them to me. Great ok- I buy panels from a third party because Samsung is out of the all the colors I wanted and I chose stainless steel because only 1 other color was offered at that time. No problem, I will use the promo to get a second set later. I just need a new refrigerator without a bent frame- you can't install the panels if the metal frame that holds them in is bent. I found that out when I tried to put in the panels I bought. The replacement for my refrigerator comes on 9/7- it was also damaged as the frame was bent just like the 1st one. I tell the delivery people to take it back because what would be the point of exchanging 1 damaged refrigerator with another damaged refrigerator? Well, according to Tier 3 escalations lady that meant that I "refused" the replacement and they only offer 1 replacement. Ummm, what? You delivered another damaged refrigerator as the replacement and now this is on me? She says the only option is to return the original refrigerator and buy a new one that is now more money than the one I bought. She will not honor the price I purchased it for on 8/22 during the Labor day sale. This is insane- it's not like I received a perfectly good refrigerator and decided I didn't want it or I measured wrong and it doesn't fit. SAMSUNG DELIVERED TWO DAMAGED REFRIGERATORS AND THAT COUNTS AS MY REPLACEMENT NOW I HAVE TO SPEND MORE MONEY TO GET A NON-DAMAGED ONE? Make this make sense- Tier 3 escalations lady. Fast forward: 5 weeks of going back and forth with Tier 3 escalations lady who is now telling me that by accepting the $300 credit I agreed to keep the damaged refrigerator. Excuse me? The kind woman I spoke with (before Tier 3 escalations lady) was confused about why there were no panels, so she credited me. She didn't even ask- she put me on hold, came back on the line, and told me what she had done. There was no conversation about me keeping the damaged fridge in return. She said I could use that to buy the missing panels. Then on 10/9, Tier 3 escalations lady, who apparently runs the company as she verbatim said "There is no one I could speak to above her," emailed and said the refrigerator was on sale for less than I bought it for so l agreed to the exchange. I specifically asked about getting the refund for what I paid in August and she said she'd take care of it. The new refrigerator is delivered- it's not damaged- no panels- that's fine-I have a set and I will get my free set- woohoo! I check my refund- Tier 3 escalations lady (alleged CEO of Samsung) deducted the $300 credit I was given at the beginning of September when this whole poop fest started knowing that I had purchased panels with that money. Next, Tier 3 escalations lady revoked my $100 e-credit & made my purchase ineligible for the free panels since I bought them from a third party. Let's be honest, Samsung got paid for the panels because the third-party buyers bought them directly from Samsung. This is very vindictive and feels personal at this point. I mean, Mr. Lee Jae-yong, is the Tier 3 escalations lady truly running Samsung????? I'm fairly certain she is and that is quite unfortunate; due to her lack of customer care, I would rather have a blindfolded toddler, give me a lobotomy with a rusted icepick than buy anything from your company.. Seriously though- this is disappointing. Times are tough, people are working hard just to survive and a billion-zillion 52-million- dollar company wants to screw its customers- over a set of panels that probably have a 100% mark up. It really shows what kind of company this is. Save yourself the hassle- don't buy anything from Samsung. *Side note- Every number you call takes you to the customer service department, even the corporate number. This is such garbage but I don't have the time nor money to pay my attorney to deal with this small claims case. I've filed a report with the BBB. **Side note to the side note- 3 different guys from 3 different departments told me that my refrigerator DID in fact come with panels and that they had NEVER heard of Samsung selling one without them. So, l took screen shots and made a video showing that the link on my receipt went to the stainless steel refrigerator. I am glad I did because Samsung changed the listing. That is so sketchy! Why isn't there a class action law suit against Samsung? This is breach of contract and a violation of UCC guidelines.”

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Posted 1 month ago

“The Fridge model RT62K7057BS door handle broke off from the fridge - I have never heard of this before! And only after only 2 years 1 month of usage! It just went off the warranty and Samsung declined request to repair for free. In my view, this is quality issue - and their Singapore CS acknowledged that a few cases like these had happened. Fridge door handle should not broke off after only 2 years of normal use. No one would use Samsung fridge if this is their standard of quality!”

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Posted 1 month ago

“DO NOT buy their products through the web site!!! Worst customer service! Not talking to anyone from the STATES! Had damaged product once we opened box. Nobody could help us. On the phone for 6 hours dealing with these idiots. I’d would rather deal with the IRS instead of talking to India!! Complete friggen joke.”

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Posted 1 month ago

“Awful. Never an give or leeway”

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Posted 1 month ago

“I sent my daughters tablet in that was under a warranty because of the internal charging port not working. 3 weeks later I am asked to pay $107 because there's "damage" to the tablet. I compare the pics I took before sending and the hyper zoomed in pics they sent me. It's clearly intent they want to prove the warranty isn't covered this scratch is so minor and doesn't even have anything to do with the lack of the charging port working. I explain i dont need the scratch repaired. Just fix the charger but apparently this can't be done. Such BS from a multi billion dollar company. I've been a Samsung fan my whole life but no more. Who would pay 107 for that when you can buy new for slightly more? It makes no sense. Customer service 0/10”

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Posted 1 month ago

“Do not buy AC , REFRIGERATOR , TV and WASHING MACHINE of Samsung, these are worst products, bad service experience , problems occur very frequently”

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Posted 1 month ago

“Got a fridge delivery on 19th October but nobody wants to come for installation.even after repeated phone calls nobody seems to be bothered.regret buying samsung”

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Posted 1 month ago

“Bought an s24 ultra phone online and regretted my purchase after I realised how bulky and inconvenient the phone is in my hands. Asked for a return and I was shocked that they apply a minimum 20% deduction and don't give a full refund. The phone was not used for more than 2 minutes, in other words, I have not even used it for anything. I only examined the device and realised that it was not for me. Spoke to an agent and explained and as usual got all the silly answers of We are sorry, we are interested in retaining customers ....etc etc I don't understand how on Earth would you retain customers if your policy prioritises profits over customer satisfaction by enforcing such a policy. I explained that I had a similar event with Sony who gave a full refund despite having the phone for 3 days but of course without using it at all but the agent didn't seem to be bothered and just kept reiterating that they have a different policy from other brands. Well, your policy is unfair and disgusting. I also explained that I was intending to return it and buy another device with smaller dimensions from their website!! I emailed their ''CEO'' and awaiting a reply. If I have to keep the phone, it will only be to avoid losing the 20% although I don't like it. After seeing all the bad reviews about them, I don't think they even bother about their customers!!”

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Posted 1 month ago

“I hate Samsung’s products. They’re the worst ever. They don’t get back to you. No one gets a hold of you. You can’t get a hold of anyone. No one calls you back. You can’t even get a refund. I had no refrigerator for two months. The worst customer service I will never buy another Samsung ever again.”

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Posted 1 month ago

“Very bad after sales support. I have a side door fridge, unfortunately .They resort to lying to not service the product.i raised complain at least 15 times..(yes 15) but no response by them. They are expert in finding fault in your to reject service. The company is a cheat,fraud and hypocrite of higher order.”

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Posted 1 month ago

“ᴀ ᴡʜɪʟᴇ ᴀɢᴏ, ɪ sᴛᴀʀᴛᴇᴅ ɴᴏᴛɪᴄɪɴɢ sᴛʀᴀɴɢᴇ ʙᴇʜᴀᴠɪᴏʀ ғʀᴏᴍ ᴍʏ ᴘᴀʀᴛɴᴇʀ, ᴡʜɪᴄʜ ᴍᴀᴅᴇ ᴍᴇ ғᴇᴇʟ ᴜɴᴇᴀsʏ. ɪ ᴄᴏᴜʟᴅɴ’ᴛ sʜᴀᴋᴇ ᴛʜᴇ sᴜsᴘɪᴄɪᴏɴ ᴛʜᴀᴛ sᴏᴍᴇᴛʜɪɴɢ ᴡᴀs ᴏғғ, ʙᴜᴛ ɪ ᴅɪᴅɴ’ᴛ ʜᴀᴠᴇ ᴀɴʏ ᴄᴏɴᴄʀᴇᴛᴇ ᴘʀᴏᴏғ. ᴛʜᴀᴛ’s ᴡʜᴇɴ ɪ ᴅᴇᴄɪᴅᴇᴅ ᴛᴏ sᴇᴇᴋ ʜᴇʟᴘ ғʀᴏᴍ ᴀ ᴘʀᴏғᴇssɪᴏɴᴀʟ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ (ʜᴀᴄᴋɪɴɢᴘʀᴏᴛᴇᴀᴍ𝟶𝟶𝟷) ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇs ɪɴ ᴘʜᴏɴᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴀɴᴅ ᴛʀᴀᴄᴋɪɴɢ sᴇʀᴠɪᴄᴇs. ᴀғᴛᴇʀ ᴄᴏɴᴛᴀᴄᴛɪɴɢ ᴛʜᴇᴍ, ᴛʜᴇʏ ᴡᴀʟᴋᴇᴅ ᴍᴇ ᴛʜʀᴏᴜɢʜ ᴛʜᴇ ᴘʀᴏᴄᴇss ᴏғ ᴅɪsᴄʀᴇᴇᴛʟʏ ᴍᴏɴɪᴛᴏʀɪɴɢ ᴍʏ ᴘᴀʀᴛɴᴇʀ’s ᴘʜᴏɴᴇ ᴀᴄᴛɪᴠɪᴛʏ. ᴛʜᴇʏ ᴡᴇʀᴇ ᴀʙʟᴇ ᴛᴏ ᴛʀᴀᴄᴋ ᴍᴇssᴀɢᴇs, ᴄᴀʟʟ ʟᴏɢs, ᴀɴᴅ ᴇᴠᴇɴ ʟᴏᴄᴀᴛɪᴏɴ ᴅᴀᴛᴀ ᴡɪᴛʜᴏᴜᴛ ᴍʏ ᴘᴀʀᴛɴᴇʀ ᴋɴᴏᴡɪɴɢ. ᴛʜɪs ᴀʟʟᴏᴡᴇᴅ ᴍᴇ ᴛᴏ sᴇᴇ ᴛʜᴇ ғᴜʟʟ ᴘɪᴄᴛᴜʀᴇ ᴏғ ᴡʜᴀᴛ ᴡᴀs ʜᴀᴘᴘᴇɴɪɴɢ ʙᴇʜɪɴᴅ ᴛʜᴇ sᴄᴇɴᴇs. ɪᴛ ᴡᴀsɴ’ᴛ ʟᴏɴɢ ʙᴇғᴏʀᴇ ɪ ᴅɪsᴄᴏᴠᴇʀᴇᴅ ᴛʜᴇ ᴛʀᴜᴛʜ. ᴛʜᴇ ᴍᴏɴɪᴛᴏʀɪɴɢ ʀᴇᴠᴇᴀʟᴇᴅ ᴄᴏɴsɪsᴛᴇɴᴛ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴡɪᴛʜ sᴏᴍᴇᴏɴᴇ ᴇʟsᴇ, ᴀʟᴏɴɢ ᴡɪᴛʜ ᴍᴇᴇᴛᴜᴘs ᴛʜᴀᴛ ᴡᴇʀᴇ ʜɪᴅᴅᴇɴ ғʀᴏᴍ ᴍᴇ. ʜᴀᴠɪɴɢ ᴛʜɪs ɪɴғᴏʀᴍᴀᴛɪᴏɴ ᴄᴏɴғɪʀᴍᴇᴅ ᴍʏ sᴜsᴘɪᴄɪᴏɴs, ᴀɴᴅ ɪᴛ ɢᴀᴠᴇ ᴍᴇ ᴛʜᴇ ᴄʟᴀʀɪᴛʏ ᴀɴᴅ ᴘʀᴏᴏғ ɪ ɴᴇᴇᴅᴇᴅ ᴛᴏ ᴄᴏɴғʀᴏɴᴛ ᴛʜᴇ sɪᴛᴜᴀᴛɪᴏɴ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ʜᴀɴᴅʟᴇᴅ ᴇᴠᴇʀʏᴛʜɪɴɢ ᴘʀᴏғᴇssɪᴏɴᴀʟʟʏ ᴀɴᴅ ᴇɴsᴜʀᴇᴅ ᴛʜᴀᴛ ᴍʏ ᴘʀɪᴠᴀᴄʏ ᴡᴀs ᴘʀᴏᴛᴇᴄᴛᴇᴅ ᴛʜʀᴏᴜɢʜᴏᴜᴛ ᴛʜᴇ ᴘʀᴏᴄᴇss. ᴛʜᴇɪʀ sᴇʀᴠɪᴄᴇ ʜᴇʟᴘᴇᴅ ᴍᴇ ᴜɴᴄᴏᴠᴇʀ ᴛʜᴇ ᴛʀᴜᴛʜ, ᴡʜɪᴄʜ ᴡᴀs ᴅɪғғɪᴄᴜʟᴛ ʙᴜᴛ ɴᴇᴄᴇssᴀʀʏ ғᴏʀ ᴍᴇ ᴛᴏ ᴍᴏᴠᴇ ғᴏʀᴡᴀʀᴅ ᴡɪᴛʜ ᴍʏ ʟɪғᴇ. ᴡɪᴛʜᴏᴜᴛ ᴛʜᴇɪʀ ᴀssɪsᴛᴀɴᴄᴇ, ɪ ᴍɪɢʜᴛ ʜᴀᴠᴇ ᴄᴏɴᴛɪɴᴜᴇᴅ ɪɴ ᴛʜᴇ ᴅᴀʀᴋ, ǫᴜᴇsᴛɪᴏɴɪɴɢ ᴍʏ ɪɴsᴛɪɴᴄᴛs. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 1 month ago

“Krugman later praised his PhD thesis Samsung 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦'𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Samsung 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥' +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 advisor, Rudi Dornbusch, as "one of the great economics teachers of all time" and said that he "had the knack of inspiring students to pick up his enthusiasm and technique, but find their own paths". In , Krugman presented a number of ideas to Dornbusch, who flagged as interesting the idea of a monopolistically competitive trade model. Encouraged, Krugman worked on it and later wrote, "[I] knew within a few hours that I had the key to my whole career in hand”

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Posted 1 month ago

“This is an absolute disgrace!!!but looking at the amount of bad reviews and none replies i d say they just dont care about their customers!!!first samsung watch..it was not even one year old, but they said they would fix it...after that it worked 2 weeks then died. Now the american fridge...after 3 yrs just died. They sent a tech who said it was not fixable. Now its been 3 weeks we are without a fridge. We agreed on refund but the policy says you get a refund when their courier collects thw fridge... but noo courier arranged for ages....this is absolutely ridiculous!!! Try to avoid this brand!!!!”

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Posted 1 month ago

“Ordered a washer and dryer which were suppose to arrive on the 4th of October it is now October 11th and the customer service has been horrendous. Stay away from purchasing through samsung”

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Posted 1 month ago

“WORST CUSTOMER SERVICE! after device updating, the phone has got pink lines on the display. Customer service says to change the display and pay 12000. ABSOLUTELY PATHETIC!”

Helpful Report

Posted 1 month ago

“The customer service is horrible!!!!!! Many phone calls to correct a simple thing of them ordering the wrong watch band and promised me things and they don't do what they say they will. Each phone call is at least 1 1/2 hour and I called more than 5 times. Promised a credit on my card and they didn't do it. I returned watchband as they asked and now won't send me the one I want. Talked to supervisor and she hung up on me and said she can't send me out my watch band I want. Just not a good company to deal with.”

Helpful Report

Posted 1 month ago

Samsung is rated 1.2 based on 4,354 reviews