Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Samsung refrigerator Sept. 30th 2022. Pretty basic with no water or ice dispenser. We had to change the direction of the door swing, which was not a complicated process until we discovered the screw holes on the opposite side were not lined up properly to fit the door hinge. Clearly defective straight out of the box. We put the doors back in the original position with no issue. When we called Samsung we went through three layers of so called customer service, ending with a “supervisor” and we’ were told there was nothing they could do about it. They suggested we call a service technician and pay $100 for them to show up plus an hourly rate to fix their faulty appliance. NOT GOOD ENOUGH SAMSUNG! I challenge you to make this right! I await a reply from you but I won’t hold my breath!”

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Posted 2 years ago

“Never ever go with Samsung phone they are the worst they do not stand by their phones fight you all the way then they give you the reason that there is microscopic scratches BS so they do not have to give you your claim”

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Posted 2 years ago

“My Samsung dryer has not worked. It only Dries on timed dry. Not any of the other settings. I have had two Samsung technician visits. Customer service has been horrible. Significant wait times, delays in scheduling, lack of return calls. They say it passes their remote app. So there’s nothing they can do. The dryer is brand new. It’s crazy.”

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Posted 2 years ago

“Samsung not honouring washing machine Warrantee. (ref no 3101904324) In August 2015 I bought a Samsung front loader washing machine with a 10-year warrantee on the wash motor. The machine broke down in August 2021 with a wash motor failure. The Samsung service centre (Liptronics) came out with the wrong motor and had to return later with the right motor. The main PC board was also replaced as it was most probably damaged by the failed motor. I had to pay R2000 for the pc board and R700 for the call out. The replacement motor also failed. After that the service centre issued a so called "insurance report" and informed me that spare parts for the machine are no longer available. I filed numerous complaints with all the different channels at Samsung without any proper feedback. All I wanted them to do was repairing my machine that is still under warrantee. Today (2022 09 29) more than a year later they informed me they are not going to repair my machine as the machine is "dead". They already helped as far as they are prepared by issuing the so-called insurance report. I paid a lot of laundry cost and the cost mentioned above. This is pathetic service from Samsung, and it is unbelievable that a "big brand " Company like Samsung blatantly not honouring their Warrantee”

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Posted 2 years ago

“I ordered a Samsung Fitbit watch last year on amazon. it worked fine for 11 months. it came with a 1 year warranty. I contacted Samsung repair center on 8 21 2021, and they told me to return it to them. they told me it would be 2 to 5 business days. they gave me a tkt # 416-------. on 8-23-2121 they received it. on 8-26. I called to check its status. i found that they had lost it. They escalated it and gave me a 513-----tkt #. I have been calling them often and its now October 5th and still no resolution. Samsung has very poor cusomer service”

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Posted 2 years ago

“Worse customer service I bought TV from Samsung uk they lost tv during delivery and now customer service does not know where is tv. They took money out of my account and can’t send me replacement Samsung uk big fraud and poor customer service 0 stars don’t buy from Samsung uk”

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Posted 2 years ago

“had order Samsung watch Pro and Samsung buds on 30 September and delivery was showing in 2 days. After 5 days of ordering still the company has not send the order. Also after calling their customer care their was no response or any kind of unprofessionalism. They keep telling the order will come and complain is registered than to no call from their side. I think it's a fraud it's better to order from other site as they are more responsible in their action. Your money will be wasted don't order from company website”

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Posted 2 years ago

“If I could give a negative number I would. I would rather walk across broken glass before dealing with customer service again, but unfortunately I have been trying to AGAIN. Washer model WA40A 3005AW/A4. Broke months before warranty expired. Purchased 8/11/21. Tried to fix twice. 3rd time sent me voucher for a percent of what I paid. Can only purchase thru Samsung.com. Wanted to upgrade, was told by customer service not one of my choices delivered to my area. I live in the largest city in my state. I was on the phone and chat for at least 30-35 hours. I was transferred from person to person too many times to count, hung up on just as much. I reached one person that basically told me too bad, we don’t care you have to drive 6 hour round trip plus $80.00 in gas to your son’s house in a small college town to pick it up. We got there, no washer. Another 5 hours on the phone. Sorry, won’t be there for another 9 days. Our son there to receive delivery and mentioned Samsung not delivering to our city. The shipping company driver said “we go there every Monday.” We paid them $100.00 to bring it on to our city. Lo and behold, we unpack it and the entire front is bashed in. Contacted Samsung via chat the next day. SURPRISE, I need to talk to another department. Do you think I can get ahold of said department? NO! So I guess they don’t care about this either. This is the worst company I have ever dealt with. Oh, their customer service is all sweet and “want to make this right.” Then you’re passed around until you want to scream. I can not stress this enough, DO NOT BUY ANYTHING FROM SAMSUNG. THE ABSOLUTELY WORST COMPANY. I can honestly say I despise Samsung and I’m a calm, rational person. Take heed my warning.”

Samsung 1 star review on 3rd October 2022

Helpful Report

Posted 2 years ago

“Poor quality product washer seal deteriorated and tore at a weak spots on the seal after only 2 years of use. Samsung is being less than helpful with warranty and is refusing to honer it without giving a response as to why when the machine has been well maintained. In the process of a dispute but this was logged a week ago and no response when I was told this would take 1-2 days contact to follow up and am told I just have to wait. Been without the washing machine for 2 weeks and no idea how long to get a response. When asking to speak to a complaints department I’m told they don’t have one.”

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Posted 2 years ago

“I think the issue was honesty, I bought an AOS3 phone and my SIM card got stuck, so did everything they recommended, and when I sent in they said warranty was out of date even though phone was fresh out of box, maybe if they would have said I caused damage instead of out of date, i may have given an extra star. Just be honest. So ended up asking for phone back not fixed, they were going to charge twice price of my unused phone to fix. Me and family will hopefully not purchase a Samsung product again.”

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Posted 2 years ago

“I have been a repeat customer for many years! Every time I needed a new cellphone I insisted on a Samsung. The last 3 phones I have bought and they were brand new not refurbished. They have lasted less than a year. The last one was 300.00 dollars and it was just purchased in February of this year. I have to do a restart daily sometimes 2 times daily. It will not call out or receive calls when it malfunctions. I have been cut off in the middle of a conversation and unless I restart it I can not call the person back. I have been loyal to this company and my loyalty is done. I am looking into a different brand of phone. You better start making a better quality of product or you are going to lose alot more customers. A very unhappy Samsung phone owner Patti Altman”

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Posted 2 years ago

“Ordered new watch, paid for timeslot delivery. Got notification with a timeslot, waited then post timeslot got message saying it wasn't going to be delivered until the next day, Waited in, then got another message saying another two days before delivery. Still not got it. Contacted Samsung and its not their responsibility, strange then they took a payment for it. So they wouldn't help at all, just told me I was at mercy of delivery company to arrange for delivery. DPD - ridiculous”

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Posted 2 years ago

“This order was online. FYI DO NOT UPGRADE FROM S21+ TO S22+. BEWARE AND SAVE YOUR MONEY BIG DISAPPOINTMENT. I would like to say, I went to a new carrier with better service and more cost efficient for unlimited date. Happy with the change but going from a S21+ to an S22+ was a waste and now I am locked into this phone for 2 years and the screen size is not just the biggest disappointment with no way of going back to the S21+. Samsung should issue you back the S21+ in place of the S22+ or make the S22+ better and send out the better phone in exchange for the poorly produced S22+ 1. Bluetooth Sound Quality - downgrade (S20+ Excellent - to S21+ Okay - S22+ Poor). 2. S22+ Screen requires you to scroll left to right on apps (example Yahoo Fantasy Football) 3. Many apps offer no full screen mode, nor do the display settings give option to stretch to Full Screen. 4. Many of the widgets do not offer other options to reach to 4x1 but offer 1x1 only. 5. Many of the apps that had widgets for S21+ are not offered in the S22+ I purposely came to the Samsung site to post this review as I am sure I will be stuck with the phone for 2 years with no response even though I have been a loyal Samsung customer. When I say Samsung Samsung Customer I have purchased: Samsung Refrigerator Samsung Washer Samsung Dryer Samsung TV Samsung Sound bar Samsung aftermarket Surround Sound Speakers Samsung Microwave Samsung Oven (I don't have it yet, was going to upgrade after the first of the year) Samsung Galaxy Watch Samsung Galaxy Buds Pro Samsung Galaxy 1, 2, 3, 4, 6, 8, 20+, 21+ and unfortunately S22+ I am just curious if you have read this far, do you think that I will ever get contacted by Samsung?”

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Posted 2 years ago

“Purchased a refrigerator, stopped working after 9 months. Worst experience with customer service, still trying to get issue resolved. It has been six weeks and I still can not get them to refund/replace refrigerator (they don't have anyone who services my area), long waiting times on the phone and no resolution to issues once you do get through. Frustrating, stay away from Samsung”

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Posted 2 years ago

“Samsung will never stand by their products and their quality and their customer service. Once you buy you basically lose your money and can only hope the product lasts. That’s why other companies are all better than Samsung.”

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Posted 2 years ago

“Poor and heartily saying A33 5G Handset which i purchase is not good I am lover of Samsung Handset and always used Samsung Handset in my whole mobil life only I used Samsung bit A 35G is nog good”

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Posted 2 years ago

“Best phone ever! Easy to customize and so simple to use. I have had several different models over the years and they just keep getting better. I will never use another brand.”

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Posted 2 years ago

“I bought one AC - model AR18RV3JHMCNNA -on 02/09/2019 paying INR36000. The product started malfunctioning after 18 months,and failed to cool the room even after 2/3 hrs of operation. The men from d local service centre detected leakage of gas and refilling of gas done in September last year. But no noticeable change in service did take place. This year during the heat wave in July-Aug the unit failed miserably to cool the room even after hours of working. The service centre reported that the leakage had not been repaired last year,and so there was no gas. They assured the defect got repaired this time and I paid a bill for INR 3800. To my specific query, the service centre replied that no guarantee could be given against gas-leak beyond 3 months. I then preferred a complaint against supply of a defective product that has been compelling me to incur a recurring expenditure of 10% of its cost price towards refilling of gas every year since it's purchase in 2019. Will it not prove a 'white elephant' for me? I, therefore, demanded justice from this leading global manufacturing co by highlighting the points detailed above. I emailed to the service head in India, its Indian CEO and even d global CEO. But no action has been initiated even after 3 weeks of my complaint. My demand is replacement of this defective article. I admit such replacement may be an exception as it's beyond the company's policy. But exceptional thing demands exceptional treatment also. Hope right thinking customers will find logic in my demand.”

Samsung 1 star review on 29th September 2022

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Posted 2 years ago

“I tried to purchase a Zfold 4 Sept 26 and selected to trade in my pixel 6 pro for $800 trade on value. Upon going to my cart the pixel 6 pro trade in still showed in the basket but with a $0 trade in value. I reached out to customer support chat and they told me to contact ecommerce team. I was instructed by the ecommerce team to use their link to check out with still showed $0. They said it was a technical error and to place the order anyway and the correct balance would show within 3buisness days. I purchased the phone and transfered everything to my new device and received and email today stating they will now not take my trade in because it's not on the order. I called support again today and after being hung up on and switched to another dept I was told there's nothing they can do to give me my trade in credit. That I need to return the device and order it again. Between yesterday and today they have dropped the pixel 6 pro for trade ins so basically I'm out of luck. This is so wrong that two employees told me to just order that they would be able to retroactively apply the credits just to be told by another they cannot and it cannot be escalated.”

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Posted 2 years ago

“I have had 2 Samsung washers break down in 1.5 years. Both broke in the same manner, weights broke that stabilized the drum. First time I received an e coupon to purchase a new one through Samsung.com. Then that one broke! It’s been 3 weeks going back and forth with Samsung to exchange it! They give me the run around and ask for different pictures and documents more than once. They supposedly give you their direct office text number but it’s been the same # for all the different agents I’ve spoke to and they don’t even respond to the texts. So there you go having to wait on hold on their phone line. If I could i would stay away from Samsung appliances.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews