Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,436 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 15th January 2025

Dissatisfied

Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad delivery I bought a fridge from samsung store but the delivery driver said he can't bring it inside as it will not fit, where it could fit clearly. I also paid for fittings. When I called the company they cancelled my order and asked to chose small fridge. I later order the same fridge from currys store and they were able to bring it in and fitted perfectly. I am really frustrated and unhappy with this behaviour of samsung store. If you are buying anything big please be careful, I suggest you not to buy from this store.”

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Posted 6 months ago

“Opened a credit line through Samsung/TD Bank years ago, and they won't allow me to use it to make any purchases! And when reaching out to support, they say "Sorry" and don't actually solve the issue. Beware! I will be taking my thousands of dollars elsewhere.”

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Posted 6 months ago

“7/8/24Samsung appliances and services used to be a stand up company, BUT NO LONGER! Purchased a refrigerator 8 months ago and it no longer works. Lost all our food which horrible with how much food costs right now. Took literally 2 days on the phone to make a service appointment. Which they didn't show up for, but rescheduled. They cannot repair their unit, will not take it with them and cannot replace it with the same unit " because they don't have it in stock"BS! Now they want us to purchase a new one for the same cost. You can't buy a loaf of bread right now that doesn't cost you nearly 3times as much as it did 8 months ago! Will NEVER purchase Samsung again. Celeste Lane”

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Posted 6 months ago

“First buy phone from Best Buy. They internet send us to samsung since it's their phone, and phone was defective. All samsung says, send phone in, and will inspect it. If defective will send new phone. UM. I need my phone!!! Stated it would take around 2-3 weeks. So what am I to do in that time. Also NOT going to send in phone with personal information on it. CAN'T TRUST ANYONE!!! So their repeated solution is send it in. Phone was less than a year old and close to $1000. I fully understand now why they're ratings are low!!!! No satisfaction for customers, just see $ signs. Will continue to tell everyone buy LG, I Phone or others. Stay away from SAMSUNG!!!!!!”

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Posted 6 months ago

“If I could leave zero stars I would the most unbelievably disappointing inhumane behavior. I would never ever recommend dealing with them honestly hard to put it in words. The only words I can describe is inhumane and disgusting. Do not purchase from them directly you going to be making a big mistake”

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Posted 6 months ago

“Good service by Faheem and Abu bakar”

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Posted 6 months ago

“I have a french door fridge. The ice maker is on the door and shoots out ice particles all over when a few ice cubes do come out. I spent over an hour with customer service, which was useless.”

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Posted 6 months ago

“Everything went wrong. The order wasn't shipped due to their failure to ship it as they said they had, pushing delivery a week. The installation failed because the washer was defective and leaked water through my laundry room, kitchen and dining room. I had over an inch of water within 7 minutes of turning the machine on. 12 towels later the delivery guys came back and advised me the washer was defective and they'd actually just picked up the same set from someone else that day. Not sure why they didn't recognize that mine was defective before they left but whatever. It has taken 2 days of me calling repeatedly to try to get any assistance because Samsung is under the impression the appliances were delivered even though I called and informed the within 30 min that I was sending both back and wanted a full refund. I've had nonstop issues, multiple attempts at contacting Samsung through phone, email, social media and now I'm leaving this review. I will NEVER purchase another appliance from Samsung. My current issue is trying to get my refund so I can go somewhere else to get a set!!!! I've asked this to be escalated because have to wait for the refund to be processed in order to purchase something else!!! I'm infuriated and will never have anything good to say about the company.”

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Posted 6 months ago

“Samsung are a poor quality manufacturer. Avoid buying from them if you can. I bought a Galaxy 6 watch and wish I haven't. It's been problematic to set up and the battery life isn't great but the most frustrating element recently is that the expensive watch strap has delaminated in a place. I called them today as it's only 7 months old. BUT there's only a 6 month warranty on the band. They obviously make them to fail and force you to buy another. The customer support was a 'computer says no' sort of person. Really disappointed. AVOID them at all costs.”

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Posted 6 months ago

“Bought a Samsung 50" QLED TV to replace my old Samsung 43" UHD. Watched a pre-recorded video on this TV in Currys and the colour and definition was amazing. Purchased my TV on-line and found the colour/definition was nothing like the shop demonstration. In fact there was no improvement on my old UHD unit. Tried to contact Samsung Complaints Department UK but there is no such address! The only contact is via one of many outsourced home offices in India - useless. Do not buy this TV - you will be very disappointed and will have spent over £500!”

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Posted 6 months ago

“An app icon that's always been on this Galaxy S22 Ultra disappeared from thr home screen for no reason. App still works, have to keep going to Playstore or settings. More than 2 hours chatting 2 separate support representatives. They gave me inapplicable instructions then a link to download that was a threat and phone wouldn't download. Just frustrating. Should be very simple and they can't.”

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Posted 6 months ago

“if you want help in obtainig answers as to why your 4 year ols solar tv remote no longer works, buy one from Amazon, these people simply dont want to hear about your problem. when you call, you are bothering them.”

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Posted 6 months ago

“From my experience with my new s23 Ultra, this will be my last Samsung phone. The phone is way too sensitive to damage and Samsung doesn't invest in customer support. BUT: at the,Samsung Westfield store, there are at least two exceptional staff members: Richard and Thabo. They are convincing sellers and genuinely interested in customers. They get 5 stars from me.”

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Posted 6 months ago

“I have samsung M52 5G smartphone due to the software update I got display problem and when I tried to contact the service center they did not respond to it When it's the problem from the company side but also they refuse to solve the problem”

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Posted 6 months ago

“Samsung has a completely disfunctional service department. I have been sent two shipping labels to send to Samsung's own-choice Authorized Samsung Service Center. Each time Samsung's chosen repair center returned the item to me because the serial number and model number supplied by the Samsung service department to the repair center did not match the serial number and model number on the machine. I do not understand why the Samsung service department and Samsung's chosen repair center cannot communicate directly. Samsung claims it has not email communcation, which is odd for a leading producer of devices that sent and receive email. Bottom line: wasted many hours and phone calls. If I could give Zero stars or negative Stars. I note that Samsung's own website notes it averages 1.2 stars out of 5, and that is too high”

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Posted 6 months ago

“My refrigerator stopped cooling properly after two years. The cooling system should still be under warranty, but Samsung passed me around between reps, and even after waiting over a week for a service appt, they did not address the problem.”

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Posted 6 months ago

“We had called to get a repair tech to look at our dishwasher. The tech texted he was gonna be in route. 10 minutes later another text saying Samsung cancelled the ticket. No explanation. Wasted a day off work and pay and my dishwasher still messed up.”

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Posted 6 months ago

“Defective brand new smart TV and the service company they use. OmG I have no words. I was punished dealing with Best Buys and Samsung”

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Posted 6 months ago

“My phone has been faulty from day one. No refund given even though they said they would, phone got boiling hot and hurt a little girl, still they dont care, I've been with Samsung since day one. I'm done”

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Posted 6 months ago

“Dear All With respect to my e mail which was addressed to Samsung on Wednesday 26/06/2024. Still I am eagerly expecting response or resolution for the problem created by SAMSUNG and SAMSUNG SERVICE CENTERS. On Thursday, I received a phone call from Mr Shibli, Area Sales Manager and narrated the whole incidence to him. He told to share all the details to him through WhatsApp and same was done on Thursday 27/09/2024. He told he will check and he will get back to me. WhatsApp screenshot is attached for your reference Today, Saturday 29/06/2024, more than 48 hours, still eagerly expecting response from him. I am trying to contact him to his number, he is not responding to my calls nor to my WhatsApp reply. Note : Whoever from SAMSUNG company is responsible to handle this concern, react to the complaint or grievance or request raised by your customer. Regards”

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Posted 6 months ago

Samsung is rated 1.2 based on 4,436 reviews