Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung is the worst service ever gone through ...they do not have the technician s name in their records they send to the customer ...secondly they do not trust the customer ...they trust their technician ...even if they spoil the product temper the product they blame the customer for calling the outside engineer and done it ...they do not have talk properly to the customer they block the number as well their compressor warrenty they give for ten yrs ..but at time when u need to change compressor they give lots and lots of excuses and ur barred from the Samsung u won't get a call neither the service instead u have to call outside engineer to do one ..u r not left with any other option ...so guys pls don't go for the Samsung products ...if u don't want to face the problem as I did ...”

Helpful Report

Posted 1 year ago

“Bought this from Samsung.com it arrived in about 10 days. We took it out of the shipping box to set it up only to discover they had sent 2 left feet/table top stands. So we called Samsung Customer Service. It should be called Samsung Customer SHIRK. I was unable to understand the first representative, very heavy Asian accent, had to repeat myself several times for them to understand me. (Midwest US) and they still could not grasp that I needed a right leg/stand/support. Sent me to another representative, same game get my personal info address and what nots all over again, 6 attempts to get the idea that a wrong piece that allows the TV to stand on a table. He finally got it, then told me it would take 20 to 30 BUSINESS DAYS to send me a right stand leg!!! 6 weeks to provide me with an important piece for the TV we already purchased. We asked to speak with a supervisor who stated that is Samsung procedure, they have to have anything approved which takes 5-10 BUSINESS DAYS then they would ship it which could take another 10 to 20 BUSINESS DAYS. IF THEY APPROVE IT! I’m flabbergasted! IF they approve it?! Why in the world would I ask they send me a right leg if it wasn’t needed? I had to take pictures of the items I received to PROVE I had received 2 left sided legs. And the legs are side specific unable to just turn it around. OR I could return the TV and have a new one shipped( another 20 to 30 BUSINESS DAYS. They refuse to expedite a part. So my new TV sits in a box. I can’t tell you if or how it works as I won’t know for 4-6 weeks when I can stand it up. Samsung has lost this customer.”

Helpful Report

Posted 1 year ago

“It feels seems like they troll my phone. Nothing ever works. And everything has its limits. Nothing seems user friendly when it comes to Samsung accounts. Every time i use their phone i'm left angry. It seems like they are against me. Some guidance would be nice.”

Helpful Report

Posted 1 year ago

“This is the worst products I’ve ever had I bought a double oven 3 years ago they’ve been out 4 times and never fixed it and then it caught on fire and burnt my leg and the wall behind my stove and after over 50 calls they still didn’t respond to help worst customer service and product ever do not buy”

Helpful Report

Posted 1 year ago

“I'm having terrible experience with Samsung.com . Order number : US565105332 Delivered defective refrigerator, when asked for replacement, they took 4 weeks for it. When spoke to sales rep, they asked to refuse replacement and return. And place new order. Refused n returned. Its been 4 weeks and no one knows whats the status. All they say is "I will personally look into the issue" and no update on refund. I need to pay my bills and still no hopes of refund”

Helpful Report

Posted 1 year ago

“order the phone s23 for special gift for my wife for her birthday but not delivered on the given date .. poor customer service as they cannot confirm when we will receive no compensation or apologies from them as they runied the mood and the day”

Helpful Report

Posted 1 year ago

“3rd class product.”

Helpful Report

Posted 1 year ago

“ZERO STARS! When I own my phone YOU DO NOT HAVE THE AUTHORITY to restart my phone. HOW DARE YOU you sneaky spying Aholes. It is a breach of the privacy regulations! STOP SPYING! You are absolutely pathetic and your phones are absolute crao. Returning to Apple!!!!!!!! And suing you!!!!!”

Helpful Report

Posted 1 year ago

“Had the worst experience with this company.. customer care is useless.. i really don't know how they communicate with service people because from past 3 days my machine is not working called them 8 times but no one comes.. it's only brand name but in the name of sevice help worst”

Helpful Report

Posted 1 year ago

“Awful they don't understand what your asking and keep repeating themselves, they hang up on you when they don't want to answer your questions or continue to talk to you. They are inexperienced and terrible customer service and some get very nasty. I will never buy anything Samsung again. They need to be retrained or fired. AWFUL AWFUL”

Helpful Report

Posted 1 year ago

“Absolutely disgusting Samsung, just bought a new £849 s23 from EE/BT ,and stupid Samsung doesn't even provide the charger!!! Absolutely bunch of thieves!!! Rubbish service!!! This is the last time I buy anyt products from Samsung!!! F9r the price they charge they do not even provide a original charger for the phone!!! I can not even charge the phone as I do not have a charger and have to spend more money to buy a charger!!! Absolutely stupid! Not recommended”

Helpful Report

Posted 1 year ago

“We ordered a Samsung gas slide-in range oven and stove March 1st. We have had the worst experience with Samsung customer service then anyone could imagine. On first use, the oven made a terrifying whooshing sound as though an explosion was imminent. After waiting on hold 1.5 hrs, an appointment was made for repairs. The technician arrived to our home only to tell us he needed to refer the issue “to a higher level technician”. We made a 2nd appointment only for the same technician to arrive telling us he needed to order specific parts for the repair. At the 3rd appointment the same technician told us the repair was made and when asking about the strong gas smell noted in kitchen, the technician remarked that it “was normal”. Eight hours later the entire home reaked of propane, raising tremendous concern for our safety as well as our pets. It was evident we were left with some sort of leak caused by the technician as never before had we had a issue with gas smell. When calling customer service we were told since our appliance warranty was repair based, we had to wait to hear from the home service network. The technician left Friday and it is now Tuesday and we have not had any results. We now have no stove and the gas shut off for fear of our safety and Samsung refuses to acknowledge the health risk we have now been put into and they refuse to schedule the pick-up to return this horrible product. This is astounding and the company should be sued!”

Helpful Report

Posted 1 year ago

“I don't like the control they have over my phone. Always doing things to make me very angry. It seems as though they like to troll. Well Samsung you reap what you sow.”

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Posted 1 year ago

“Absolutely no help at all he knew less than I did and I knew NOTHING.”

Helpful Report

Posted 1 year ago

“Absolutely no help at all he knew less than I did and I knew NOTHING.”

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Posted 1 year ago

“Samsung support is the worst one I have ever encountered. You can't hardly understand them. They will make you do your own repair rather than trying to help you. I wish I didn't buy any of Samsung products. Don't buy Samsung if you can.”

Helpful Report

Posted 1 year ago

“Good luck getting any support. The refrigerator we purchased was broken on delivery and the return was started the same day. That was over a month ago, the broken unit is still in my kitchen and Samsung is still processing the refund. We’ve reached out over a dozen times and have either been hung up on and told to wait 3 more business days each time.”

Helpful Report

Posted 1 year ago

“Phone keeps restarting and breaking I really hope this company starts making phones that work”

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Posted 1 year ago

“Samsung has the worse online store platform and very poor customer service by phone and by chat. I ordered a kitchen package. When placing the order it says installation and delivery is avail for My zip code. Come to check out and it will not let me proceed now saying no installation is available for my zip code. Reps who assisted me in my purchase advised to remove the install option and just check out without it and then Samsung will assist me later with installation arrangements. Well that was a lie. Because none of the reps I called right after I ordered could assist with the installation issue and all of them told me to cancel my entire order and place another one with the installation option. I place and canceled my order 4 x because of the same process that each rep had told me. There won’t be a 5th time.”

Helpful Report

Posted 1 year ago

“What went wrong? More like, what DIDN'T go wrong. Dishwasher started having issues after a month. Called to have it fixed, never heard back. Called 10 times over 2 weeks and just got the runaround with their process. Still no dishwasher, or return call from a manager. DO NOT purchase anything from Samsung!”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews