Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 7 months my phone kept updating once a day automatically.Samsung was playing games with my warranty date,they tried to say my warranty started 5/6/22 when in fact I purcgased it 7/18/22 . Phone came back broken,wouldn't work with som card.Samsung sent me to a local repair store,they told me warranty expired 5/6/23.I went home spent 2 days on the phone and eventually sent back for repair.Several days later was told they will be sendibg me back my unrepaired phone.Icalled them ,the tech couldn't answer why they didn't repai it and was told to call tomorrow.”

Helpful Report

Posted 1 year ago

“I contacted Samsung when my dryer stopped working. The rep suggested that I get a new dryer & when I couldn’t find a repair person to come out in the near future, I responded to the Samsung rep’s text to get pricing & delivery schedule for a new dryer. The rep said the dryer would be delivered on May 26 but when I got the order confirmation by email the delivery date was July 17. I sent another response to the original text & was assured that the delivery date would be updated in 48 hours. That didn’t happen so I cancelled the order on May 25. The next morning, Friday May 26 I received a call from Sreenivas Bangarolu who said he is a supervisor at Samsung & wanted to make things right. He offered a $200 discount and assured that my dryer would be delivered today, Tuesday May 30 & that he would keep a watch on my order to make sure delivery promise was kept. I checked order status all Memorial Day weekend, but the delivery date showed July 30. Today I spent over 2 hours on the phone with Samsung. I spoke with 5 people because the calls kept “dropping “ when I would not accept their “sincere apologies” or delivery date ing July 30. Kudos to Fred’s Appliance in Coeur d’Alene, ID. I called them this morning, they had the dryer in stock & I picked up this afternoon. I only purchased a Samsung dryer because it is compatible as a stacking unit with my Samsung washing machine. Never again will I purchase anything from Samsung.”

Helpful Report

Posted 1 year ago

“Warning! Do not buy a Samsung appliance if you want warranty repairs. Our Samsung dishwasher broke with an error message, and despite 4 technician visits, it remains unfixed. Samsung refuses to replace or refund it, claiming no problem can be found. Terrible customer service, even for a warranty-covered item. They won't help, leaving you with a broken appliance. Buyer beware!”

Helpful Report

Posted 1 year ago

“Don’t buy Samsung washer and dryer!!!! Within the 1st month both washer and dryer were not working properly on all cycles. I am only able to use 1 cycle on each appliance: I talked to Samsung last September (appliances less than 1 month old) for repair I was told no appliance repair person in my area, still waiting for a call back. They are garbage, I am so disgusted.”

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Posted 1 year ago

“we bought samsung french door fridge freezer a few months ago, since day one we had a problem with it ,fridge has a manufacture fault, there was some fixing missing , we contact samsung straight away, it took them couple months to book engeener , after egeener visit we find out that work he has done was very ,very unprofesional , wrong type of fixing was fitted ,also we found some scratches on metal brackets expose bare metal , now we have even bigger issues with the fridge then before repair , and we still cannot using it propely, avoid samsung!!”

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Posted 1 year ago

“Purchased a television from the dealer on 8th May 2023 and was installed on 10th May 2023 and within 19 days, the mother board got spoiled and not ready to change the television set. Just playing the blame game. Dealer saying Samsung needs to exchange and Samsung service saying Dealer needs to change. We are ready to pay extra and get bigger TV of Samsung. But not at all budging from their word, not at all ready to exchange, stating its obsolete model. They just want to replace the motherboard. If the model is old, is it customers fault. It is the duty of Samsung customer service to replace the product whether old or new model.”

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Posted 1 year ago

“Last 5 year am using Samsung Galaxy j8 infinity mobile till now and my mobile dropped many time from hands and through my baby hands till now it working good .But my mobile display has changed 3 times, because 1st monkey has thrown to ground wards still mobile was working display has broken i have changed at 2nd my baby has dropped by hands and 3rd from my daughter while playing i have changed display but still now Samsung mobile is good condition and making Samsung company of this type mobile is very good and thank to Samsung company”

Helpful Report

Posted 1 year ago

“Absolutely horrendous. the package with my product never arrived. they don't care and won't refund me unless I go to the police. They are punishing me because Fed-ex messed up. This is not the way to treat a client that paid for the product and never received it.”

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Posted 1 year ago

“Lier's!!!!! Ordered a refrigerator and still waiting for delivery 2+ weeks after delivery date promised. Customer service a joke. They keep telling me the same story it has shipped. When I ask where from they tell me Coppell Tx. I then tell them I live 20 minutes from Coppell Texas so it shouldn't take weeks to get to me.”

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Posted 1 year ago

“Worst service that I have experienced with service engineers, as on date 20 engineers have come but the issue still persists, in spite of this very gently Samsung service closes the ticket without informing”

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Posted 1 year ago

“Website reported transaction declined twice; when I reviewed my credit card styatement they had withdrawn money each time. On contacting them they refused to accept that this had happened, then blamed me for not using the website correctly, then decline to refund me. I had to reverse everything via the credit card company. Appalling and unacceptable beahviour”

Helpful Report

Posted 1 year ago

“Customer service is terrible! Couldn’t agree more with the negative reviews here! Had the same experience- I tried to get a new remote because my new remote stopped charging for my TV. I even emailed the CEO and got a generic sorry you had a bad experience response. Was along time Samsung customer but will never purchase anything from then again!! Rating should be zero but that wasn’t an option.”

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Posted 1 year ago

“The phones are OK but tell me, please, why do I have to make a Samsung account? Why? I just want to use the phone”

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Posted 1 year ago

“This company's refund process is absolutely atrocious. I've been a longtime Samsung customer for years and I got a Odyssey G9 monitor. This monitor has notorious problems with dead pixels, which I ended up experiencing. To get a repair person to my location took TWO MONTHS only to have the replacement screen have DEAD PIXELS on it. I requested a refund, which itself is taking TWO MONTHS as well. Go the refund code yesterday only to be made aware that it's not working, at which the rep recommended I request a check, which can take up to 10 more days!!! Absolutely unacceptable and just a complete runaround when it comes to their constumer service. A FOUR MONTH ORDEAL to get a solution for a problem they already know is part of their product.”

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Posted 1 year ago

“It would be zero stars if it was an option. I have a front loading washer and it started making a loud noise. So still under warranty the guy comes out and they which someone from Samsung was on the phone said it was non reparable. They are to exchange it which is great well a month later still no exchange and 300 dollars at the laundromat 20 dollars each time since it broke. They are to get a hold of the trucking company wherever they are coming from and I should hear back in 24 to 48 hours. Another 1 to 2 days of waiting with no word on where the replacement is. Also the reason it was non reparable was because when it was made they didn’t put in 2 bolts that are needed to hold the drum in place. So it wasn’t even anything I did to break it. Never will I buy a Samsung again.”

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Posted 1 year ago

“Worst company ever. They are big time fraud. Service is pathetic.”

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Posted 1 year ago

“Worst customer service,”

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Posted 1 year ago

“Worst experience ever Purchased washing machine in 24th april, got delivered on 30th april a damaged washing machine so it was taken back. Until today the 18th of May still don’t have any response from them. Have called customer service every 2 days with no response. Only thing I get told is await our call within 48 hours . Reached Supervisor and also no response . Still no washing machine … worst service and response … never again would I get Samsung”

Helpful Report

Posted 1 year ago

“I purchased a Samsung washing machine in October 2022. In December 2022 the spin basket came loose and was replaced under warranty. The spin basket came loose again in May 2023, still under warranty. I requested a replacement of the unit; Samsung explained that they would only replace the machine if it was not repairable. Two of Samsung's contracted warranty companies refused to work on it (the first no showed, the second simply cancelled the repair order). The third contracted company explained that they have been instructed never to tell Samsung a unit cannot be repaired, which is why no one wants to work on it. I asked Samsung what would happen if the unit were repaired and broke a third time, shortly out of warranty. Their answer was that I should "Try to be optimistic." I await Samsung agreeing to do the right thing and replace the lemon they sold me with a working washer.”

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Posted 1 year ago

“Absolutely horrible I pay over what is asked every month and they cancel my insurance saying I didn't pay when I have the documents that prove I have never missed a payment they won't even help or fix the issue now I have to buy a new phone and it for sure won't be a f**king Samsung and that socks because I have always loved my phones”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews