Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 19 august 2023 met this sales representative who had rendered her remendous help to me by purchased a new samsung s23 plus ultra .So much of her effort by presenting and submit for my paymen and provide me a good service to me . Hereby I would like to thanks for her patience n understanding because as a elderly guy me need time to understand the hp fixtures . Goh Ee Beng 919191 71”

Helpful Report

Posted 1 year ago

“Spent $1k on a top of the line clothes dryer. It quit 1 week after the 1 year warranty expired. There is no Samsung tech in this area & other appliance repairman cannot fix it as it will not allow them to connect to the diagnostics. Samsung will not replace and now we are stuck with a $1k dryer that doesn't work. Horrible company.”

Helpful Report

Posted 1 year ago

“VERY VERY BAD SERVICE!!!!! Had a Samsung washing machine for repair (~5 months ago). The repairman broke some internal parts. Had to wait 10 days for replacing it. Then, after that, the repairman "supposedly" repaired the machine. A couple of weeks went by and the problem returned and was not solved. I again called for an appointment. This time I was told to pay 66 euros. Despite this being their inefficiency to solve the problem, to avoid discussion I agreed. The repairman came again, did something and said the problem is solved. After, I try to run the machine again after he left- back to "0". THE MACHINE WAS NOT REPAIRED. I have wasted weeks on this and had to 2-3 months do my laundry outside (50 EUR/ week). Pathetic experience. Horrible horrible experience. Because they try to dodge negative comment by asking for reference number- I already put it here (2650456)”

Helpful Report

Posted 1 year ago

“The never delivered my range, because it got damaged. The promised me a replacement several times, but never sent it. Eventually they refunded only $488 instead of $788, because it was in a package they said. Package of microwave, dishwasher and range was $1500 total. How range can cost only $488 I don't know, since it shows $788 on line. They promised me a price match on a new range. So i ordered it from them They never issued the price match, but told me I need to return all the items now to get everything refunded and them to order new package. Dishwasher and microwave are installed, packages are gone, but their customer service says it is my problem!!! Insane.”

Helpful Report

Posted 1 year ago

“New phone. And "software updates" being forced on me are already ruining my phone. Sorry miserable company. Planned obsolescence is destruction of property, criminal mischief. This is now against the law in Australia. When are we going to do the same?”

Helpful Report

Posted 1 year ago

“I bought a Samsung washer 3 yrs ago and it does not spin out on the last spin I contacted Samsung and they checked on it on the phone and said they couldn’t find the problem and it was out of warranty. I am wringing out by hand. I also bought a Samsung stove at the same time, and it caught on fire and burned the mother board while it was still in warranty. The stove also caught on fire a second time out of warranty and I had to pay. I will never buy another Samsung Appliance again!”

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Posted 1 year ago

“I want to know about samsung strategy and what you want to prove in front of middle class people , Why you removed charger from mid range samsung device I want to purchase M14 5G or F14 5G or A14 5G but got information through social media that charger isn't in mobile box. This is not fair sir. Please resolved issue immediately without increase phone cost .”

Helpful Report

Posted 1 year ago

“Called on the last day of the warranty and Samsung refused to honor it. 24 inch curved monitor, very poor quality. Turns itself off for unknown reasons. Will not buy another Samsung product.”

Helpful Report

Posted 1 year ago

“The story started on 7/26 at 5 am PST when Samsung was announcing the new product. I placed the order instantly as a fan of the Flip. However, my reservation coupon, $50 through email, could not be redeemed. I have to contact customer service to get a new one generated. Then my order was canceled, replaced, canceled, and replaced… . again and again for 4 times in a row. Finally, I was able to have the 5th order confirmed, which is promised to be delivered on 8/11. Then the nightmare began: On 8/7, I received a shipping notice from Samsung that the package was shipped from KY. It arrived in CA the same day and said the expected delivery date was going to be 8/8. I got off work earlier to get home and see the phone sooner. Surprisingly, UPS did not deliver it as promised. This is the first disappointment. I was hoping for the second day, then. On 8/8, the same story: I got off work early, waiting for the phone till 7 pm as promised by UPS, but nothing came. Hoping for the next day. (No tracking update) On 8/9, without a surprise, there was still no update on tracking. No delivery, no notification, no notice, no phone for sure. On 8/10 (the day I wrote this review), there was still no update from UPS, so I called them, and they had no idea where the package was. The agent suggested I open a lost package case, so I did. Then I was informed that: the case takes 8-15 business days to investigate (about 3-4 weeks in reality); the shipper, which is Samsung, will be notified if the package is actually lost, or in the case, the phone is found, it will not be delivered to me but instead be returned to Samsung directly. It was a horrible experience to call UPS three times, taking me over 1 hour with upsetting conversations already, but this is nothing to do with Samsung. Then, I have to call Samsung to request a solution. This is the biggest nightmare. Long story short, there were three agents in a row to get to an established case. The process took me over 1 hour. The first agent was extremely unprofessional in communication. She was barely understanding my issue and kept counting days on the UPS tracking (the reality is a lost package case is already created, so that I will never receive the phone, no matter if it is found or lost). I explained the UPS situation, but it turns out this agent is just ignorant. She lacks the capability of understanding, doesn’t know how to inform the customer before putting her on hold, and did not reply to me when taking notes (which never exists, I will elaborate later). Then, of a sudden, she transferred my call to the next agent when I requested her college or supervisor. Then it comes to the second person. This agent is actually decent because she is professional. She is from the promotion department, which is utterly a mistake made by the first agent. However, she took down notes very comprehensively and transferred me to the right department (which is order support). Finally, I am in the right place after being transferred to the 3rd agent. This agent took good notes, which I could tell from the keyboard clicking from the phone. She created a case to follow with UPS and mentioned my desire for a replacement phone, either shipped to me or pick up locally in Samsung Store. Now it comes to a conclusion, finally. If I may, I want to add some notes here: I use iPhone for personal use and Samsung for work. Each phone or OS has pros and cons, but the customer service or company guideline is day and night. For a company of this size, Samsung needs to have ethics in improving customer experience. A replacement phone has to be requested after such a difficult process (which is actually under review currently), especially under the condition that the original phone will either be reimbursed to Samsung or returned to Samsung from UPS. This is just poor company customer service. The customer service agents need to improve. Among the three agents, 1st was just a nightmare, 2nd and 3rd were decent. If they want to compete with the top tier, be like the top tier competitors and invest more in customer service. From what I have gone through, I don't put hope on the case will be handled as I expected. The order will mostly be verified lost after about a month, and a refund needs to be requested by me. At that time, I should not be interested in the same phone with less discount offered on pre-orders. In general, this has been a very disappointing experience for a loyal Samsung Foldable user since Fold 2. Throughout the years, I kept using both mobile systems and felt the difference in companies from different angles. From now on, the selection is simplified and justified. Nobody should waste excitement, a good mood, and hours of life on a mess like this and customer service phone calls for a product that has a similar replacement in the market. Loyalty is just not rewarded or respected.”

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Posted 1 year ago

“I would give the flip phone no stars if I could. I have had this phone for three years and it's been sent back for repair 3 times due to the protective screen bubbling. I sent it for repair again last week for the same problem and was told that due to having a totally unrelated crack on the back it was no longer under warranty and it would cost £300 for a new protective screen despite them admitting it was a manufacturing fault. The phone is not fit for purpose. Several of my friends have flip phones and have had the same issues. I would never buy this phone again!”

Helpful Report

Posted 1 year ago

“I have been loyal to Samsung but unfortunately it goes just one way. My phone went black under warranty and they said it wasn't a warranty FIX, I have had the phone like 9 months and they want 300 bucks to fix!!! Glass screen protector and a hard rubber case for protection and I took care of my phone. Not a scratch or crack on the screen! The sad thing is no details to thier reasons for not honoring their warranty. I never say never but the chances for me to own another Samsung PRODUCT is slim to none.”

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Posted 1 year ago

“2 step verification goes to the wrong number... I had personal documents loaded to it and after a forced update I lost access. Called support three times two of witch the needed department wasn't open, the third time Maryland refused to pass me on to her supervisor to see if they can help. I provided all information except the full number of the fake account that is blurred out by samsung. She then tells me right as I ask for a supervisor that she can't do so... I even provide the serial number to the watch that's linked to the account. If samsung can't handle password protection they shouldn't be offering samsung wallet.”

Helpful Report

Posted 1 year ago

“samsung online cheeting there customer they dont send product properly and customer care persons also not given proper answer. be safe the online purchase.”

Helpful Report

Posted 1 year ago

“T͎h͎o͎s͎e͎ ͎w͎h͎o͎ ͎c͎h͎e͎a͎t͎ ͎o͎n͎ ͎t͎h͎e͎i͎r͎ ͎p͎a͎r͎t͎n͎e͎r͎s͎ ͎w͎h͎o͎ ͎a͎r͎e͎ ͎l͎o͎y͎a͎l͎ ͎t͎o͎ ͎t͎h͎e͎m͎;͎ ͎d͎o͎n͎’͎t͎ ͎d͎e͎s͎e͎r͎v͎e͎ ͎t͎h͎e͎m͎.͎ ͎I͎t͎ ͎i͎s͎ ͎a͎ ͎t͎r͎a͎s͎h͎y͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎ ͎t͎o͎ ͎d͎i͎s͎r͎e͎s͎p͎e͎c͎t͎ ͎a͎ ͎p͎e͎r͎s͎o͎n͎ ͎w͎h͎o͎ ͎i͎s͎ ͎l͎o͎y͎a͎l͎ ͎i͎n͎ ͎a͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎,͎ ͎b͎y͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎o͎n͎ ͎h͎i͎m͎ ͎o͎r͎ ͎h͎e͎r͎.͎ ͎I͎f͎ ͎y͎o͎u͎ ͎s͎u͎c͎c͎e͎e͎d͎ ͎i͎n͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎s͎o͎m͎e͎o͎n͎e͎,͎ ͎d͎o͎n͎’͎t͎ ͎t͎h͎i͎n͎k͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎i͎s͎ ͎a͎ ͎f͎o͎o͎l͎ ͎r͎e͎a͎l͎i͎z͎e͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎ ͎p͎e͎r͎s͎o͎n͎ ͎t͎r͎u͎s͎t͎e͎d͎ ͎y͎o͎u͎ ͎m͎u͎c͎h͎,͎ ͎m͎o͎r͎e͎ ͎t͎h͎a͎n͎ ͎y͎o͎u͎ ͎d͎e͎s͎e͎r͎v͎e͎.͎ I͎’͎v͎e͎ ͎b͎e͎e͎n͎ ͎b͎u͎l͎l͎i͎e͎d͎ ͎b͎y͎ ͎m͎y͎ ͎w͎i͎f͎e͎ ͎f͎o͎r͎ ͎m͎o͎n͎t͎h͎s͎ ͎a͎n͎d͎ ͎t͎h͎i͎s͎ ͎g͎o͎t͎ ͎m͎e͎ ͎w͎o͎r͎r͎i͎e͎d͎ ͎c͎a͎u͎s͎e͎ ͎s͎h͎e͎ ͎c͎o͎m͎p͎l͎a͎i͎n͎s͎ ͎o͎n͎ ͎e͎v͎e͎r͎y͎ ͎l͎i͎t͎t͎l͎e͎ ͎t͎h͎i͎n͎g͎ ͎I͎ ͎d͎o͎ ͎i͎n͎ ͎t͎h͎e͎ ͎h͎o͎u͎s͎e͎.͎ ͎I͎ ͎a͎s͎k͎e͎d͎ ͎h͎e͎r͎ ͎w͎h͎a͎t͎ ͎w͎a͎s͎ ͎w͎r͎o͎n͎g͎ ͎a͎n͎d͎ ͎w͎h͎y͎ ͎t͎h͎e͎ ͎c͎h͎a͎n͎g͎e͎ ͎o͎f͎ ͎a͎t͎t͎i͎t͎u͎d͎e͎,͎ ͎s͎h͎e͎ ͎g͎o͎t͎ ͎n͎o͎ ͎e͎x͎c͎u͎s͎e͎ ͎f͎o͎r͎ ͎h͎e͎r͎ ͎a͎c͎tions I͎ ͎t͎o͎o͎k͎ ͎o͎u͎t͎ ͎t͎i͎m͎e͎ ͎t͎o͎ ͎o͎b͎s͎e͎r͎v͎e͎ ͎h͎e͎r͎ ͎b͎e͎h͎a͎v͎i͎o͎r͎ ͎a͎n͎d͎ ͎I͎ ͎g͎o͎t͎ ͎t͎o͎ ͎k͎n͎o͎w͎ ͎s͎h͎e͎’͎s͎ ͎b͎e͎e͎n͎ ͎s͎e͎e͎i͎n͎g͎ ͎a͎n͎o͎t͎h͎e͎r͎ ͎m͎a͎n͎ ͎a͎ ͎c͎o͎-͎w͎o͎r͎k͎e͎r͎ ͎w͎h͎e͎r͎e͎ ͎s͎h͎e͎ ͎w͎o͎r͎k͎s͎.͎ I͎ ͎n͎e͎e͎d͎e͎d͎ ͎a͎ ͎s͎o͎l͎i͎d͎ ͎a͎n͎d͎ ͎c͎o͎n͎c͎r͎e͎t͎e͎ ͎p͎r͎o͎o͎f͎ ͎o͎f͎ ͎h͎e͎r͎ ͎c͎h͎e͎a͎t͎i͎n͎g͎ ͎w͎a͎y͎s͎,͎ ͎a͎ ͎f͎r͎i͎e͎n͎d͎ ͎i͎n͎t͎r͎o͎d͎u͎c͎e͎d͎ ͎m͎e͎ ͎t͎o͎ ͎a͎n͎ ͎e͎x͎p͎e͎r͎t͎ ͎n͎a͎m͎e͎d͎ ͎KIMBERLY SHE ͎g͎o͎t͎ ͎i͎n͎t͎o͎ ͎h͎i͎s͎ ͎p͎h͎o͎n͎e͎ ͎r͎e͎m͎o͎t͎e͎l͎y͎ ͎w͎i͎t͎h͎i͎n͎ ͎a͎ ͎t͎w͎i͎n͎k͎l͎e͎ ͎o͎f͎ ͎a͎n͎ ͎e͎y͎e͎ ͎a͎n͎d͎ ͎I͎ ͎w͎a͎s͎ ͎a͎b͎l͎e͎ ͎t͎o͎ ͎s͎e͎e͎ ͎a͎l͎l͎ ͎HER ͎a͎c͎t͎i͎v͎i͎t͎i͎e͎s͎ ͎o͎n͎ ͎Her ͎p͎h͎o͎n͎e͎ ͎r͎a͎n͎g͎i͎n͎g͎ ͎f͎r͎o͎m͎ ͎t͎e͎x͎t͎ ͎m͎e͎s͎s͎a͎g͎e͎s͎,͎ ͎c͎a͎l͎l͎ ͎l͎o͎g͎s͎ ͎t͎o͎ ͎s͎o͎c͎i͎a͎l͎ ͎m͎e͎d͎i͎a͎ ͎a͎c͎t͎i͎v͎i͎t͎y͎.͎ I͎ ͎c͎o͎n͎c͎l͎u͎d͎e͎d͎ ͎e͎v͎e͎r͎y͎ ͎w͎o͎m͎a͎n͎ ͎c͎h͎e͎a͎t͎s͎ ͎i͎n͎ ͎t͎h͎e͎i͎r͎ ͎o͎w͎n͎ ͎w͎a͎y͎,͎ ͎a͎n͎d͎ ͎s͎h͎e͎ ͎i͎s͎ ͎o͎n͎l͎y͎ ͎h͎o͎n͎e͎s͎t͎ ͎w͎h͎o͎ ͎i͎s͎ ͎n͎o͎t͎ ͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎.͎ ͎T͎h͎e͎ ͎t͎r͎u͎l͎y͎ ͎s͎c͎a͎r͎y͎ ͎t͎h͎i͎n͎g͎ ͎a͎b͎o͎u͎t͎ ͎u͎n͎d͎i͎s͎c͎o͎v͎e͎r͎e͎d͎ ͎l͎i͎e͎s͎ ͎i͎s͎ ͎t͎h͎a͎t͎ ͎t͎h͎e͎y͎ ͎h͎a͎v͎e͎ ͎a͎ ͎g͎r͎e͎a͎t͎e͎r͎ ͎c͎a͎p͎a͎c͎i͎t͎y͎ ͎t͎o͎ ͎d͎i͎m͎i͎n͎i͎s͎h͎ ͎u͎s͎ ͎t͎h͎a͎n͎ ͎e͎x͎p͎o͎s͎e͎d͎ ͎o͎n͎e͎s͎.͎ ͎K͎n͎o͎w͎i͎n͎g͎ ͎i͎s͎ ͎b͎e͎t͎t͎e͎r͎ ͎t͎h͎a͎n͎ ͎s͎e͎l͎f͎ ͎d͎o͎u͎b͎t͎,͎ ͎g͎e͎t͎ ͎i͎n͎ ͎t͎o͎u͎c͎h͎ ͎w͎i͎t͎h͎ ͎t͎h͎e͎ ͎r͎e͎a͎l͎ ͎d͎e͎a͎l͎ ͎a͎n͎d͎ ͎g͎e͎t͎ ͎f͎r͎e͎e͎d͎ ͎f͎r͎o͎m͎ ͎a͎n͎ ͎a͎b͎u͎s͎i͎v͎e͎ ͎r͎e͎l͎a͎t͎i͎o͎n͎s͎h͎i͎p͎.͎ ͎ HACKBASICSHQ @ MAIL.COM WHATSAPP ONLY : +1 419 380 7701”

Samsung 5 star review on 7th August 2023

Helpful Report

Posted 1 year ago

“Worst service ever! Never check the washer’s problem and just asked me the labour costing to fix!! I paid $80 for their gas and come my home. What’s service means for them? Even, Never ever Had this service in Korea! Very disappointed!”

Helpful Report

Posted 1 year ago

“Hiring personnel living abroad for customer service has economic advantages for American companies or those serving in the US. However, the customer service from some countries is poor, and Americans end up experiencing a level of treatment they are not accustomed to receiving in the United States. It is regrettable that companies accept such low standards of quality in their customer service.”

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Posted 1 year ago

“I bought my dryer directly from Samsung this time. I was a believer in the Samsung brand. Boy was I wrong. I have been a devoted customer for many years. I bought a large TV the same week, but not through Samsung directly. Thank God. What a nightmare this has been. My entire perspective has changed with my latest purchase. They have seriously gone down hill. I bought my dryer online on July 4, 2023 and I still have not received my appliance after twenty or so messages and a month and counting. I was notified that the dryer was scheduled for delivery by RXO on July 18. As my laundry accumulated I confirmed the date and time between 4-8 on a Friday night. I set aside travel plans for this delivery which had a systemic effect on everyone's schedule. When it started approaching 8pm I started calling, telling them so please, no matter what time, deliver it. I will be waiting. The customer service rep assured me they were on their way each time I called; last time was after 10pm. She said to make sure the porch light was on. I waited all night. Samsung then did not contact me and made it very difficult to contact anyone who could actually help. At first I thought the problem was with RXO, the delivery service, but since all my attempts to communicate with customer service and any suggestions for resolution were ignored for days, my conclusion is that Samsung is responsible for these massive failures. After more hours on the phone they found my dryer still not ten miles from my house and rescheduled delivery, not expedited, but for yet another week. During that time I received several messages from RXO saying that I needed to schedule the delivery. I took this information to customer support and they assured me again and again that it was scheduled. I was not given a window, so I actually blew an entire day waiting and calling and waiting. This was the second time I set aside travel plans, family plans, business meetings etc. I even delayed taking my son to urgent care for a broken bone! (You can see my post on FB.) First time I waited half a day and they refunded me $200.00. Second time I waited an entire day! I asked repeatedly for someone to contact me, but they kept replying via email in choppy English appearing to not fully grasp the situation. Each time I'd call CS I'd be on the phone for another hour and Samsung wasted enough of my time so the emails went back and forth until I finally said just to cancel my order. I got a reply that I would need to call RXO customer service to cancel. I don’t want this to happen to anyone else so I plan on taking my frustrations as a warning to the public on social media to try and get resolution. A good customer like myself should not have to take such measures to buy a product ever. I think of all the money I've spent on Samsung products and they have all lost their value in my mind. Order ##US335830285.”

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Posted 1 year ago

“Garbage camera in A34”

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Posted 1 year ago

“Samsung Galaxy 22 ultra - terrible product and service I have encountered an issue with my second phone, which is still under warranty. Like the previous one, this phone is experiencing various problems such as the Wi-Fi not functioning, inability to make or receive calls, and severe overheating leading to the melting of the phone case. Unfortunately, the phone was accidentally dropped, and due to the melted case, it failed to provide adequate protection. Upon contacting Samsung, they acknowledged that there were several issues covered by the warranty, specifically related to the battery. They agreed to replace the battery under the condition that the display issue was resolved. It is disheartening to note that these major faults have now occurred in two phones of the exact same model. Despite the phone being well within the warranty period, Samsung has been uncooperative and refused to provide my money back, or another model phone. Their service has been extremely disappointing, and to make matters worse, they did not even grant me the opportunity to speak with their manager. Overall, I am frustrated and dissatisfied with the level of service and support I have received from Samsung.”

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Posted 1 year ago

“I bought the z fold 3 phone a year ago have a big black line down the fold can't use the keyboard samsung is very aware their phones have this defect and their response to me is oh well so sorry your warranty expired in December”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews