Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful unprofessional,Mickey mouse type of customer service transfer me to the three people all of them in the same department, stupid, annoying dumbfounded, with the heavy accident as no one can understand them...never again, I canceled my new phone pre-order too”

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Posted 9 months ago

“I live in South Western Michigan, nobody in this area services Samsung Appliances. Called Samsung Care on 1/17/24 and explained that my dyer is making a rattling noise and there was an off-putting smell. Ticket submitted for a service request- okay great. Today, 2/2/24 I receive a call from Service Quick - automated, explaining to stay on the line as a customer representative will be right with you as they are assisting other callers at this time. The line was disconnected. I call Samsung and explain how I received the call from Service Quick and was informed that S.Q. stated that they were unable to get ahold of me. Seriously? So, I call them back and the rep stated there was no ticket for me submitted by Samsung… wow. I’m beyond frustrated. So I explain the details of what is going on and the rep and I were just going back and forth with confusion. Scheduled the appt for 2/14/24 and was told that the tech would call me between 9am-5pm. So not even a set appt time, just a day which is frustrating for those of us whom have errands to complete on their day off. Whatever. I called Samsung and told them to cancel and I will buy a new dryer from Lowe’s. 0/10 do not recommend Samsung or Service Quick.”

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Posted 9 months ago

“The out sourced people they use are useless I loved my samsung products but your letting these people run costumers away.The whole experience on buying the S24 ultra has been a nightmare the delivery options have been a joke”

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Posted 9 months ago

“We went to Samsung store in Central London on 19th of January and ordered the new Galgsy S24 the salesperson told us the deal is 1-%30 off any accessories and we ordered ear pods and screen saver and a case 2- she said we can trade any smart phone we get 150 pound 3- we get extra storage free and Samsung watch free and we can pick it up when the telephone arrives. We went today to pickup the phone after receiving email from Samsung and we did make appointment for today and ask if the same person can be there to help us . First thing they said the lady called sick and then they said the watch we can claim on line we where not told this at time of order and then they said trade in only 50 pound We ask to speak to store Manger they said she is not in we ask them to call the saleperson they refused we are very disappointed with the staff and services at this store . We canceled the order and left . I can't believe Samsung hir these un professionals staff to run the largest store in uk my order # 31302450”

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Posted 9 months ago

“More than a month since the complaint about the machine, no help to fix it. The customer service sounds helpless. No escalation or complaint procedure is in place. Poor business ethics.”

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Posted 9 months ago

“Samsung executive customer relations department has the worst customer relations employees. The are unable to answer questions about broken products and revert back to a scripted answer that does not apply to the questions. When the employee named Evens employee number 50213 or so he told me, could not answer my question and assured me that there was no one above him to answer my question after asking to be transferred to his supervisor, he hung up. I was shocked as I was very polite and remained calm, did not raise my voice or use any profanities. I phoned back to get an email or contact information as to where I can submit a review of the recording and file a formal complaint and it took three more calls to get access to an email. I emailed on January 5th and followed up on January 14th with no response, not even an automatic reply. I do not recommend the Z4 flip phone as they have multiple problems and Samsung will not fix the overheating battery, or bleeding screen even under warranty. the worst customer care I have expereinced”

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Posted 9 months ago

“Faulty product and no service. I will never buy a samsung product again. I bought a new washing machine which had a hole in the drum - three weeks before a technician even came out to look at it, another three weeks whilst another drum was ordered, and then the technician, two hours before he was due, and after I had taken a day off work so as to let him in, cancelled the repair and suggested a new time a month later. Impossible to get hold of anyone to resolve this, and the retailer, Currys, is no better, just fobbing me off to Samsung. If Samsung want to pretend to have a premium brand and pricing they need to deliver more than bargain basement service.”

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Posted 9 months ago

“I bought a samsung vacuum cleaner VS20C852FTB and which comes with an extra battery. Since yesterday I am trying to register and get the extra battery and the site does not work! I am frustrated, since I have an i phone it does not take the exact picture of the serial number, they do not accept the bill of the store....it is a nightmare. I took many pictures and since I do have an i-phone, Samsung does not accept pictures taken with an i-phone! I do not recommend the product because of the terrible customer service, live chat inexistent, their terrible website and would recommend you look somewhere else to get a vacuum cleaner!”

Samsung 1 star review on 1st February 2024

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Posted 9 months ago

“Worst experience with customer care Really they just give us pathetic answers all the time but no solution. They just keep saying us to wait but no progress from their end. Don't buy from samsung”

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Posted 9 months ago

“I did a trade in for a phone and shipped it along with my trade in watch in the same box. Samsung claimed they couldn't find the phone but gave me credit for the watch that was together in the same box. They in turn charged me $417 for my trade in and kept my phone I sent them while Claiming they didn't have it. I've been a loyal Samsung customer for over 15 years but it is time to explore other options. So long Samsung.”

Helpful Report

Posted 9 months ago

“We bought a NE63T8751SS cooktop in September 2022. Everything was fine for a year, but almost exactly after a year we noticed that the oven stopped reaching required temperature. We would set the temperature to 200C and the oven would beep and stop heating at 185. We'd need to adjust the dial again to 200 ( the dial was somehow at 185 even though originally we would set it to 200 ) and then the oven would warm up correctly. Samsung sent us a technician from a service center that operates in our area, and the tech said that the oven operates normally, even though we showed him the behavior. He said that all convection ovens display 15 degrees less, because of the fan that spins. How can that be, if we use convection ovens most of our lives and if we set 200 degrees, it should correctly go to 200 ... We called to complain again and Samsung sent a technician again, the same guy, who replaced something in the oven. Both times the technician was rude and did not listen to our explanations. When we called Samsung again and went through levels and levels of support, and we tried to send a video of the behavior, they said its on us now and if we find a technician that confirms that the oven is defective, Samsung may do something about it. We're stuck with the same service center that does not offer good service and with an oven that's very obviously not behaving well. The customer service we received was fine, but Samsung as a company with their policies is below average.”

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Posted 9 months ago

“After buying a Samsung 55" TV mid-December 2023 at one of the local stores that carries the brand, I enjoyed the TV for about a month before the first problem. The TV is excellent as far as picture quality, sound, size, additional functions, etc. In mid-January 2024, while watching a show, the picture went from perfectly clear to wide colored stripes with only the middle stripe showing a picture. I went on-line to Samsung customer service and arranged for warranty work to be done. Waited for the work to be scheduled with a local contractor, it took approximately 48 hours. The scheduled date of service was a week away on 30 January 2024. The service technician arrive as scheduled, looked at the TV for about 5 to 10 minutes, said they could fix it but they would have to take the TV back to their shop. When asked about the estimated time it would take to repair the TV, they said it would take at least a week as they had to order the part from Samsung. They left with my TV within 20 minutes of arriving. Now I'm out of the one TV I have in the home for over 3 weeks total by the time I get it back. This isn't due to the contracted service company, it's due to Samsung's ineptitude with scheduling and keeping their customers informed. Why did it take 48 hours to contact the repair contractor in my area? Why was I not put in contact with a person to arrange the date of service? Why would it take a week to have someone come and look at the TV, spend 20 minutes with me, take my TV, and say "sorry" we have to take a week to get the part from Samsung? One would think with the technology Samsung has at its' disposal it would be able to take care of a customer's concern, under warranty, in a timely manner. Three weeks to get a TV fixed in these times is not a timely manner. The total time the TV will be unavailable for use (3 weeks) is approximately a little less than half the time I've owned the set! What gives Samsung? You're really that much slower than your competition at servicing your own equipment with the technology at your fingertips? This type of ineffectiveness is not acceptable. As a commander in the military, if I was this ineffective, I would have been relieved of duty...civilian equivalent, FIRED! I would expect more from the company that charged what you did for the TV I purchased. I think I'll have to rethink my current Samsung equipment use and future purchases. Bottom line, the products appear to be fine for the most part, it's the support behind them that leaves a lot to be desired.”

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Posted 9 months ago

“Worst service ever seen i had purchase almost lakh rupees refrigerator within a year it stop working then i had raise a complaint against it a service person come to visit and said mother board is not working he charge me aground 2000 afte 1 week same issue started i called the service man to revisit and check the problem but he didn’t come just saying i will come tomorrow tomorrow now it’s 1 month my refrigerator is not working and i am contacting the service centre no one is helping out worst experience with Samsang!”

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Posted 9 months ago

“I have ordered Samsung Cooking Gas Range from Samsung.com. during Thanksgiving. It was back ordered and was given the delivery date on Jan 17,2024. The delivery truck came with the damaged stove. Which he didnot unload from the truck and took back to the warehouse. And said that he will notify the samsung and we need to call the samsung to get the replacement. We have been contacting via email, and over the phone to customer service since then, and spending 2-3 hours. each time. I have asked for the supervisor for Excilation. I have heard the name one of the rep stated is going to sent to "RXO courier for Excilation." Each time there is a different customer service rep. And we have to start the story all over with each personal. We never got ticket#, or order#. And each of the come with apolizing but they do not take it under the consideration. Its end of Jan 2024, we have paid in full and still havent heard from samsung when they are delivering my Cooking Range. Very bad Experience with Samsung. I wont recommend anyone to buy product from Samsung online. Poor customer service setup.”

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Posted 9 months ago

“Please keep in mind before purchasing SAMSANG AIR CONDITIONER every 6 month u have to change some indoor and out door parts because of failure and u cannot claim those parts under warranty cuz they gives u lame excuses at the time of claim even Company charged every single visit, it’s happened with me 3 times in a 2 years from the date of purchase, pipe leakage , pcb failure and indor unit copper sheet leakage and they told sorry these particular things we cannot allow under warranty. And u have to pay for it. I actually didn’t know about what warranty actually stand for ? Only customers attraction. I have blue start , loyyd and general those ac’s actually low maintenance ac’s. And work far better then Samsung. I wish I can rate Samsung minus rating but unfortunately 1 is the lowest.”

Samsung 1 star review on 29th January 2024

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Posted 9 months ago

“DO NOT GET THE FOLD PHONES!! They have issues with the screen protector in the middle coming away after time and if you have any other problem with the phone it makes it out of warranty so you have to pay to fix the whole phone. plus Samsung don't care about there customers”

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Posted 9 months ago

“Was on the phone for 2+ hours trying to figure out a solution to the update that literally turned my phone into a paperweight and the solution was to give them my phone for 10+ days or buy another phone with no compensation. Then sat on the phone for 5+ hours with about 9 different people and had to explain and repeat my problem in full to each one. After all of that, the lady tried to tell me that the line would be getting cut off because it would reach its maximum "1-hour mark," which is 100% false because I was just on the phone for multiple hours. Right now I am having issues texting a customer support agent, she is clearly using google translate or something because she is not understanding the clearest baby talk information that I am trying to explain to her.”

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Posted 9 months ago

“Samsung Customer Care is a terrible service. They do not engag with the customer, they hear your complaint and then give an almost scripted response. I have had so many issues with this department and nothing ever gets resolved. It is disappointing because the products are mostly good. The Samsung Customer Care should be ashamed to call them selves Samsung. Truly pathetic.”

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Posted 9 months ago

“I completely appreciate off shoring support, as it's typically a cost effective option. However has anyone ever calculated the off shore svaings compared to the number of lost customer revenue that have given up on getting legiitmate help. Without question, in my dozens of experience with the pre-order support, 100% of those experiences have been negative, and that's being kind.”

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Posted 9 months ago

“Their customer service is the worse. Hard to understand and they give almost recorded answers. Everything takes 7 to 10 business days….every single step in a process, they tell you 7 to 10 business days. Still have a tv set not working since 12/29/2023. After multiple phone calls, they keep telling me to wait another 7 to 10 days to get the new tv and pick up the old.”

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Posted 10 months ago

Samsung is rated 1.2 based on 4,354 reviews