Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung NZ customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week and still nothing. My issue is one shared by many S22 user, the persistent Secure Folder notifications that you cannot turn off. It is all over the online forums - it is a known issue but they still haven't dealt with it. I'll be moving to Apple after being a loyal Samsung guy for 12 years.”

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Posted 1 year ago

“samsung galaxy z fold 3 is thew worst device i ever have in my hands . the central screen got black without any reason and the answer of the samsung was that the side of the device had citing damage. and i ahve to pay more than 850 euros to repair it, even if it was i warranty”

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Posted 1 year ago

“I purchased a washer and dryer on november 11th. They wouldn't power on. Got a tech to come look at them after a week. He fixed that issue but when we tried to run the washer water went everywhere. One of the pieces was broken. We ordered another piece. That took two weeks to get in. when he brought it to replace the current piece he discovered it too was broken. Samsung then agreed to an exchange. It is now January 31st and the trucking company just contacted me and said it would be Feb 9th. Thats three months without a washer. I told Samsung that I wanted to return the washer and dryer for a refund. They said they would refund the washer but not the dryer. Even after i explained I bought them as a stackable set they refused to refund the dryer. Customer service has not been helpful and has been rude at times. I would never buy another Samsund appliance.”

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Posted 1 year ago

“Absolutely appalling experience from samsung direct. I paid for a washing machine which i have not got, and have not been refunded for. Customer service is an absolute joke, they barely speak English, conveniently cannot understand what im saying, and just tell you to wait 24/48 hours for an update every chat you have. My washer was meant to be delivered and plumbed in 5 days ago and someone today told me it was cancelled last friday and was never coming back. Absolute joke. Please read trust pilot reviews before purchasing samsung!!”

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Posted 1 year ago

“I purchased my Z Fold 3 one year ago. I have been nothing but disappointed. Six months after purchase the screen protector began to bubble up. Called Samsung and that was a total waste of time. I finally figured out it was the screen protector and had to remove it. Fast forward 6 months to now having to deal with an unresponsive inner screen. I have tried everything I was told to try and still no luck. It is now out of warranty so fixing it will cost about 30% of the price of the phone. I am being told to send it back but that is my work phone as well. I have an elderly parent that i care for and cannot afford to be without it. I waited for a while to get this phone. Such a disappointment and don't get me started on the overseas customer service. It's time for an IPhone.”

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Posted 1 year ago

“BUYER BEWARE! The Samsung Bespoke white refrigerator and stove are gray, not white and will not match any of your white appliances. If you sign off on delivery, without taking the protective covering off the appliance, and discover the color is wrong, you are stuck!! Their customer service is the worst that I have ever dealt with. I will never buy Samsung again!”

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Posted 1 year ago

“When it come to hacking, I know of a vary good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 30th January 2023

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Posted 1 year ago

“bought a new s22 . nothing but headaches . Keep having set network problems and wifi connect problems . can't set up voicemail . Customer service is the worst. they dont have the answers and cause futher problems . upgraded from a s9 and should not have done that. people stay away from the s22 and verizon customer service .”

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Posted 1 year ago

“Bought z fold 3 when it launched. 18 months later phone starts to break. Wifi stopped working and large inside screen stopped working. It was going to cost me 25% of the cost of the phone for the screen, ( you can do the math at what this trash phone retailed at launch). Or I would have to send my phone in as they put a hold on my card fir the cost of the phone. Support is trash and products are garbage.”

Helpful Report

Posted 1 year ago

“Bought a new Samsung washer in July 2022. In November, December and January we've had to have warranty service on the washer four times because it didn't work. January 23, 2023 I received an email and a text saying an exchange had been approved. When I called after not hearing anymore from Samsung, I was told the exchange was denied because the repairman had failed to mark it unrepairable. Since November we have been without a washer for weeks at a time while my wife is undergoing chemotherapy. I won't do business with Samsung again since it won't stand behind its warranties.”

Helpful Report

Posted 1 year ago

“From the time I bought my Samsung phone it had problems. I kept calling my carrier and Samsung. They told me to send the phone in. They kept it for a week and a half and sent it back and said nothing was wrong with it. It’s still not working. They would not admit that it was Leman from the beginning and would not offer to replace it. I will never never never buy a Samsung again”

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Posted 1 year ago

“Bought a Samsung microwave that showed to be defective after installation. Called Samsung and they referred to this service that changed the schedule several times and when I complained the manager was supposed to call me; still waiting after 3 weeks! Then they scheduled a time and date that I had doctor appointment again after calling Samsung several times they promised to change it. Strangely enough the Service sent an email telling me exactly the same indicating that if I do not want it will postpone to another unknown date. Very rude customer service, non responding and non cooperating people. Never buy Samsung again.”

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Posted 1 year ago

“I bought a dryer and a washer with Samsung. After 5 years, the washer went dead. I Called Samsung, came in and charged me $120 to diagnosed something Samsung knew was a common defects with the machine. For best products, buy LG. LG lasts forever. The severity of how Samsung hurts me is so bad. I am in the process of a making a tube video to make sure Samsung never does that again to another customer. Spread the review to others and be safe. I will post it to Facebook and all the social media.”

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Posted 1 year ago

“Terrible customer service. I’ve ordered a new phone that hasn’t been delivered and I’m fed up of waiting for it, so decided to cancel the contract but told I can’t cancel until I receive it. So I’m paying for an O2 service which I can’t even use.”

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Posted 1 year ago

“Called about remote and for atv less than 5 months old. And I am having the run around about getting a replacement under warranty no can tell me when I’ll get it. Hard as heck to Wrk the controls on the tv. SAMSUNG CUSTOMER SERVICE SUCKS”

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Posted 1 year ago

“Samsung should be bankrupt. They rob and steal money from their customers. Their products are manufactured faulty and not fully functional, they are sold to customers under the pretense of a warranty that will be honoured if the product is not working as it should and then waive their responsibility to fulfil the warranty just because you were not the original purchaser, despite this appliance being purchased and installed by the builder of your home in which you were the first occupant and user our your saw agreement. Our dishwasher stopped working within 2 weeks of being installed due to a failure control panel which is back ordered and out of stock and Samsung has waived our right to a refund or repair because we are not the original purchasers. This is a ridiculous policy and we have spent countless hours trying to have the make the situation right only for them to continue to waive their responsibility in making and selling faulty products with the intention that they won’t be able to create the parts required to repair it when it breaks and won’t honour the warranty to refund. This company should be bankrupt. It is robbing the general company blind. It’s disgusting and I will NEVER buy a Samsung product again the rest of my life.”

Helpful Report

Posted 1 year ago

“SamsungS20FE 5G. From date of purchase, phone would continually lose signal while iphone maintained signal in side by side comparison. It was not the carrier. Phone was taken to authorized service center with no replacement as stated nothing was wrong with it. Same reception problems upon leaving service center area. At that point phone was 3 months old and now approximately a year old, which I still have as trade in value, if any is less than $100. Frustration by poor antenna in this phone and Samsungs refusal to replace, led to purchase of Apple iPhone 6 months ago, with no reception problems since.”

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Posted 1 year ago

“Q60 QLED 82” tv Has had 2 screen replacement for faulty pixels and now needs another replacement for a verticals shadow and warranty just so happen to run out.”

Samsung 1 star review on 22nd January 2023

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Posted 1 year ago

“I order samsung - 7.4 cu. ft. Smart Electric Dryer with Steam Sanitize+ in Ivory along with the washer on Nov.28,2022, and since then the scheduled delivery date (Dec. 17) has been postponed, again, again, once again, unexpected delayed. I had reached out twice to get my washer finally delivered at Jan.7, 2023. And I had communicated with Samsung's online representatives additional 3 times regarding the dryer, but still don't know the dryer's scheduled delivery date at this moment. But every time I talked to someone, I was told my order would be handled within two or three days, but it turned out nothing happened. It's the worst online purchasing experience I had ever encountered. I'm start to thinking whether should I cancel the order and return the washer. I could tell what kind of Samsung's service will be in the future.”

Helpful Report

Posted 1 year ago

“I will Never buy a Samsung appliance-again. The customer service is non existent. I purchased a new condo. All appliances are Samsung. The dishwasher stopped working after 13 months. I contacted Samsung customer service.The customer service was terrible, boarding on rude, trained to never accept responsibility. At one point I was told in a loud tone of voice “ You never had warranty, you did not purchase the dishwasher, the developer purchased it” . I contacted a repair company to come in. I was advised that this was common with this product, and the cost to repair would be close to $600.00, and would likely reoccur. I have since learned that other people in our building are experiencing the same problem. As an added note: I am a senior and only run the dishwasher a couple of times a week. Also, this is an environmental landfill problem. I will be contacting Environment Canada to report this concern.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews