Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They go around in circles and accomplish nothing nor can you understand them horrible place”

Helpful Report

Posted 6 months ago

“We have switched to Samsung and find the products to be great We have 3 TV’s 1 microwave 1 x fridge freezer We’ve had x1 call for the microwave and this was dealt with speedily We like that most items come with 5 years warranty - subject to registration of course It would be great if that this was not conditional and automatic 5 years - subject to proof of purchase of course We are likely to stick with Samsung 👍🏼”

Helpful Report

Posted 6 months ago

“Vacuum online awful serviceAwful experience. Ordered vacuum weeks ago. Picked a delivery date and received 2 sets of information regarding delivery. I had picked 22nd April. Did not arrive and no one called me to say they couldn't deliver despite that date being confirmed. The delivery company apologised saying no driver booked. Called samsung who said could try organise delivery the next day and if not would sort refund. Received no notification. Emailed and was told it's in warehouse so nothing they can do so I will need to have delivered and reject it and which I could get a refund weeks later. Awful experience will definitely not buy from the again. The guy has me on hold now claiming to check options. Not only do I have no vacuum but have to wait months for a refund and no reimbursement for being home waiting for delivery nor hours wasted in communication! Do not buy from Samsubg online!”

Helpful Report

Posted 6 months ago

“Wow, just when you thought customer service couldn't get any worse, along comes Samsung to shatter your expectations! My recent experience with their online store has left me seething with frustration and disbelief. I mean, imagine waiting eagerly for a package, only to have the delivery person snap a photo of your house and declare delivery impossible without even attempting to contact you. And when you turn to customer service for help, you're met with nothing but incompetence and indifference. It's enough to make your blood boil! Samsung's utter disregard for their customers is truly shocking. How can a company of their stature allow such blatant incompetence to persist? It's clear they have no respect for the people who keep their business afloat. Consider this a cautionary tale for anyone thinking of buying from Samsung. Unless you enjoy being treated like dirt and wasting your hard-earned money on subpar service, steer clear of their online store. Trust me, you'll thank me later!”

Helpful Report

Posted 6 months ago

“The washer I purchased was defective after 15 months. They offered to refund The washer. That was 3 weeks ago. Ive been calling to know when they will come and get the washer but no one can answer. Ive sent emails that remained unanswered. Noone can tell me if I will receive à call one day or not. Meanwhile, Ive been without à washer for the past month. The thing is, Ive been à samsung client since they have been releasing phones in Canada. I have phones, tvs, fridge stove dishwasher etc.... I really thought I would get great service since I believed in the company. Well it was my first time dealing with their client care service and that was my experience. Its the story that wont end. Horrible service. I wont be so loyal to à company anymore.”

Helpful Report

Posted 6 months ago

“I'm Chennai mandaveli Going Parrys Samsung service center Wasted Samsung galaxy mobiles all mobile's update display line My mobile galaxy M52 5G recently updated display lines first 1 line come now 8lines But Samsung service center no response wasted”

Samsung 1 star review on 27th April 2024

Helpful Report

Posted 6 months ago

“Nobody in Samsung seems to know the standards of their own products. They need a 3rd party external engineer to confirm either way. My experience was the engineer visited to resolve an issue, failed to resolve the issue. Upon saying the same issue was there it was deemed "good enough". Escalated up the chain thinking Samsung would look after their customers and it was just a bad engineer. Nope, they kept repeating the same despite there CLEARLY being an issue. Having looked around online I can see across Samsung's product range the lack of support and resolving issues seems common. Shame as they used to be good, not any more.”

Helpful Report

Posted 6 months ago

“Samsung does not take accountability for its poor products. We have a three month old Samsung top loading washer that no longer works due to the control board being fried. This product was recalled, yet the customer support agent we spoke with insisted it was the outlet in our home that was the issue. Mind you, this washer has worked fine for three months on this outlet. The customer service agent was uneducated, unhelpful, and rude. I should have better researched the company before purchasing. Highly recommend looking elsewhere for all electronic products.”

Helpful Report

Posted 6 months ago

“Bought a new dishwasher from Samsung, arrived 3 days later, which was very fast. After they unboxed it found it was broken. Immediately got on the phone with samsung and was told that since they had to ship another dishwasher, Samsung considered this a replacement and we had to wait over 30 days to get a replacement as Samsung does not provide the same fast shipping if they have to replace a unit that was shipped damage. Escalated this with Samsung and BBB and was contacted by an escalation member who just claimed they were working to see if they could get it shipped sooner. Often did not get back to us and now over two weeks in to working with them we are no closer to getting the replacement unit. Basically stalling. Usually love Samsung customer service and own many of their products however after talking to Samsung order support they let is know that Samsung does not value customer experience and that it is their policy to slow ship what they call replacements, even though when we bought the unit it included the fact shipping. Terrible experience and very disappointed.”

Helpful Report

Posted 6 months ago

“AVOID AVOID AVOID AVOID AVOID AVOID! I'd give it 0 stars if I could. 17month old Fridge/Freezer linings breaking up, hundreds of similar examples on line. Samsung are fully aware of these issues & have issued a (highly confidential) document about it, have admitted the cause of the linings cracking with minimal use is due to insufficient insulation being inserted. Linings are so thin you could put a fingernail through them & where its gone into a hole it is hollow yet Samsung still claim this is NOT a manufacturing defect but down to customer misuse if it happens after 3 months. Yeah right! They actually told me is was a drainage hole!! Unbelievable how many people out there are 'misusing' their appliances. 5 year warranty not worth the paper it's written on. Can't see how their energy efficiency claims stack up if there isn't enough insulation in the f/freezers. Appalling company to deal with, couldn't care less once they've got your money & have no conscience about these appliances ending up in landfill well before their life expectancy. Date of experience: 24 April 2024”

Samsung 1 star review on 24th April 2024

Helpful Report

Posted 7 months ago

“Beyond awful. All I wanted to do was register a new cell phone. Could not do it online. Four different reps could not figure out how to do it. Finally was told maybe I just don't know how to do it. All they had to do was ask for the serial number. They need major help”

Helpful Report

Posted 7 months ago

“Samsung S22+ The latest software update erased all of my stored data from the notes on my home screen. Through all of the past updates this has never happened and just the fact that this has happened is wildly UNACCEPTABLE! Unfortunately, I have been in contact with 2 tech agents and have informed me that there is no way to recover this information. I spent 40 minutes with the first tech and another 40 minutes with the second. I have been told that there is no way to restore this personal information. This is a massive violation of someone's personal device and unforgivable. I have never wanted to own any Apple products, and have never been this unhappy with a Samsung product. The only smartphones that I have owned have been Samsung but this will now change as this unacceptable loss of personal data would have never happened on an iPhone. Samsung has sent Apple a new customer.”

Helpful Report

Posted 7 months ago

“Third class, after selles service is very poor. I am not recommending other for buying Samsung products.”

Helpful Report

Posted 7 months ago

“Had been Samsung customers for years. Swapped over to flip phones and since then, screen issues. Z3 to Z5. Called Customercare/ Repair center, they tried to make us pay for it even when we are halfway through our warranty. They claimed the phone was damaged and not cover under warranty (BS) . Anyone who has had flip phone know that there are screen issues. Never again after this experience that I will continue to support Samsung. Staffs are hard to talk with as they will spend you around circle. Supervisor was supposed to call me but for three times that they promised they will called me, NO. I kept trying to get a hold of them, no one call yet. Been over two weeks now. Staffs on the service line demand you pay for the phone or they will send it back and that the supervisor will say the same thing. WELL, there you have it.”

Helpful Report

Posted 7 months ago

“We purchased a whole kitchen set black stainless steel. Looks great but the stove mother board caught on fire the refrigerator freezes up every 3 months evem after upgrading heater pin Don't waste your time with Damsung customer service!! Just NEVER BUY and replace them with a different brand!!”

Helpful Report

Posted 7 months ago

“As a company they have dedicated tremendous resources to advertising and selling you the product, however , that's where the funding ends. The individuals they have allocated to there so called customer services teams are quite frankly "Dysmal". These people will waste your time, give you the run around, and leave you worse off than when you went to them with the initial problem. Only thing I can advise is "buy anything other than samsung" I certainly will be from now on.”

Helpful Report

Posted 7 months ago

“These agents are so rude and ridiculous. If I would have talked a little longer, they would have start ed abusing me. The agent started screaming on me without hearing my concern. I have spoken with 3 different agent with 5 minutes and all were so rude , mannerless and doesn't belong to be hired by any company as they do not have any humanity left within themselves. I will not use Samsung again and will not recommend this to be used by any other as they do not have after service available once you purchase the product.”

Helpful Report

Posted 7 months ago

“I had a issue with my washer, it wouldn't drain and it was making a grinding noise followed by a gargling noise. I'm not terribly impressed as the washer is only about 9 months old, but still covered under the manufacturer warranty, I have to admit getting to talk to a representative was a bit of a runaround, however when I did get someone from support to help, they were pleasant and helpful. I would have given them 5 stars if there wasn't that issue with the runaround.”

Helpful Report

Posted 7 months ago

“If I could give zero stars I would. Samsung has been our preferred brand for years. From phones to refrigerators, all samsung. Our family will never purchase another product. Between there lousy customer service and there faulty products, I've had enough. There warranties are useless as they will send you the same broken product back to you, place a bandaid on it and cross there fingers it works. When it doesn't, they treat you like garbage and give you no options at all. Mind you, if your phone breaks or glitches, you have to purchase a new phone to be able to send yours back because they will not send any sort of replacement. They do not have any stores to even go to to get help. I expect more from a multi billion dollar company that charges over 1000 for there phones. Apple here we come.”

Helpful Report

Posted 7 months ago

“Samsung watch broken in 6 months. Screen cracked while on wrist. Obviously poor quality. Do not purchase. Also battery life is horrible.”

Helpful Report

Posted 7 months ago

Samsung is rated 1.2 based on 4,354 reviews