Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,357 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute trash, buy anything else. Will sell faulty products and waste hours of your time refusing returns or any support. Samsung is evil.”

Helpful Report

Posted 1 year ago

“Terrible service. Zfold flip 3 broke after less than 6 months. Didn't fix but gave me no reason as to why not.”

Helpful Report

Posted 1 year ago

“We recently moved into a new home and bought a new french door refrigerator and, a month later, a new dishwasher. First the refrigerator: 4 months after purchasing it, it stopped cooling in the freezer. I called Samsung for a repair, which was fairly easy. The tech came out about 4 days later, which by that time, the refrigerator section had also stopped cooling. Tech needed to order a part and come back a week later. Samsung said to make an itemized list of what was in the fridge and send it to them for reimbursement. My fridge was ultimately down 7 1/2 weeks. At one point, a Samsung rep said they would reimburse some of our eating out expenses since we are a family of 5 with no fridge. They finally got me a new refrigerator (I am literally filing a claim as I type because the ice maker is broken and the dispenser leaks). It has been 3 weeks trying to get my spoiled food reimbursement and dining reimbursement. They said they won't do dining even though the rep told me they would. My spoiled food itemized list came to 380 and they said the max they do is 200. Now, to the dishwasher...it is also broken, only 3 months after buying it. It leaks all over my floor and, according to the rep, I now need to have that replaced as well. I will NEVER buy Samsung products again. It is junk; the customer service knows nothing and doesn't follow through with what they say they are going to do.”

Helpful Report

Posted 1 year ago

“The delivery company is terrible, their automated call system doesnt work and they have never delivered on time. I have had to spend hours and hours tracking down orders.”

Helpful Report

Posted 1 year ago

“The worst product with the worst service.”

Helpful Report

Posted 1 year ago

“WARNING if you purchase a washer and dryer and add a different color pedestal because the matching color is out of stock your choice of machine color will be changed without warning to the pedestal cover. Check your basket before you buy or you'll fall into botville where no human exists and they will try to deliver the machines despite them not being what you chose and then you have to spend days trying to get your money back”

Helpful Report

Posted 1 year ago

“Using the same port for audio ports as the charger is the most asinine thing I've ever seen. The port gets worn out quicker and I can't hook my phone to audio without it I disconnecting constantly and having to stop to reconnect my phone. I mean are they seriously being THAT obvious that they WANT your phone to mess up so you have to buy a new one? Well backfired this time. I've used Samsung for as long as I can remember but I'm done with this junk.”

Helpful Report

Posted 1 year ago

“Do you need to check on your partner's sincerity,employee's honesty,recover lost email,institutional servers-keylogging -University grades changing / Admin(staff) Account hack -Access/Password,Facebook, instagram, bbm,Skype, snapchat, Various blogs, icloud, apple accounts etc Clearing of criminal records,email accounts hack ( gmail,yahoomail,hotmail )Database hack- Untraceable IP,change your school grades,gain access to bank accounts. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 5th December 2022

Helpful Report

Posted 1 year ago

“50” 4K TV quit in less than six months after purchasing. It’s been a month and two repair visits later, still no working tv. I was issued a replacement ticket but not furnished any other info. I called Samsung and still no satisfaction. I was told to wait a couple more days for trucking company to call and then it would be and additional 10-15 days before new tv is delivered. So far, no one has called me back, ever, from Samsung after many promises to do that. They have no customer service. You’re not a customer to them but a victim of them.”

Helpful Report

Posted 1 year ago

“WARNING Don't pick a pedestal for your washer that is a different color as Samsung will change YOUR choice of machine color without telling you. No mix and match, I guess that's unacceptable, horror! out of the box!! Even if you did it so it would ship and arrive at the same time as the machines THAT ARE BEING INSTALLED. Then if you try to correct THEIR mistake they won't let you, and they will send the unwanted machines and try to shove them down your throat anyway.”

Helpful Report

Posted 1 year ago

“Bought a samsung TV 65" QN800A 8k uhd neo QLEC 10 months ago ..contacted consumer affairs.took 2 hours for samsung to agree and come and check TV they didn't want to send someone out to check tv ...I was worried about causing a fire in my house... techian came out verified the burning smell coming from TV .... don't buy samsung they don't have good after warranty care as it's a major repair whole frount panel needs replacing they don't want to refund me so I'm going to have to go to tribanal.... safety issue with burning smell stay away from this brand .....”

Helpful Report

Posted 1 year ago

“Samsung ZFold3 Screen protector bubbled... Phone sent and received on the 4th November, no updates on repair, phoned customer service and they never replied or messaged as they promised! Got the phone back today nearly 1 month on, it had fingerprints on all screens and looked filthy, I can assure you they didn't receive it like that! Disgusting service by samsung#mtr.co.uk Samsung you should be ashamed using these to repair your warranty repairs!!”

Samsung 1 star review on 4th December 2022

Helpful Report

Posted 1 year ago

“I wish I have read these reviews before I purchased a product from Samsung. Samsung is simply too big and they don't care to have customer service anymore. One star is too much for them, there should be a negative star as an option.”

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Posted 1 year ago

“Literally best brand hands down.”

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Posted 1 year ago

“Bought a samsung Galaxy Z flip 4. 2 months after utilizing the phone. The screen cracked after opening the device. A yellow bar went down the left side and the middle of the screen became black. No one will repair these flexible screens locally so I sent it in for repair with samsung. Initially the cost was a little over 200. Fine I'll pay it. The repair center comes back and states that the phone had an unauthorized repair done to it and all the sudden the motherboard was bad and they added an LCD assembly charge to the phone with a charge of over 700 dollars. They said the phone was out of warranty because of the "unauthorized repair and was not covered". There literally is no one else in the area that will repair these phones and no modifications were done to it other than adding a phone case and a screen protector. They also stated the phone wouldn't power on, which it did when I sent it in. They told me they would have another technician look at it after arguing with them for a while. Then they just sent the phone back without any response. I ended up having to pay the exorbitant fee which should have been at least partially under warranty. Don't buy their flexible phones and don't bother calling customer service.”

Helpful Report

Posted 1 year ago

“A long time customer of Samsung and I'm very disappointed with their customer service. I have had a galaxy watch 4 and no problems with it. Then they had an update that bricked it. Called it in they had me ship it to be fixed for free which was fine. However got it back and used it once after taking a shower the screen acted up and it shuts itself on and off. Mind you it is supposed to be water resistant and a shower doesn't bother it and never had problems before. So their update breaks my device and their repair breaks something else. They then expect me to ship it again and trust they repair it. I argued with corporate and even they are no help and just say all they can do is the repair. I've lost time and my watch only seems compromised and not what it was before their mistake. Just is bad business all together.”

Helpful Report

Posted 1 year ago

“I bought a Samsung Galaxy S7+ almost a year ago and the pen tip broke about 3 months into using it. I requested a new pen and have been waiting 7 months for the new pen. First it was the shortage of supplies (at this time they were selling that pen online still so a shortage doesn't seem truthful), then they let me know they are sending a new pen but no email is ever sent (they have my email on file). I then call about this and apparently they sent it to an incorrect address (one I am not associated with). When I let them know this, they apologize and create a new ticket. At this time I have about 4-5 tickets open and every call leads to a new ticket. Then they let me know they would escalate the ticket and to call back in 24-48 hours. Which is today 12/1/2022. After calling about the update they inform me the time to request a new SPen has elapsed and I would have to be transferred to a new department. I have wasted about 10 hours of my life trying to get a new pen that was covered under the original warranty. Their products are great, but if one every breaks good luck getting them to take responsibility. Their customer service is the worst one I have ever dealt with and at no point doesn't it feel like I'm making progress in getting my issue resolved. Each call feels like it's a copy/paste response to frustrate you into giving up. Never going to buy another tablet from them again, feels like a scam at this point. The SPen nibs are cheap and WILL BREAK in less than a few months from both my experience and what I've read online.”

Helpful Report

Posted 1 year ago

“I received compensation for this review but the review is my own”.* I bought the Samsung induction range, it is a beautiful stove and works fantastic. Dry fast delivery.”

Helpful Report

Posted 1 year ago

“Bought the Samsung Flex Washer/Dryer set and the extended warranty a few years ago and had problems with the washer within six months and waited for service for over three weeks with the control panel being replaced. Less than a year later, same thing and it was replaced four times in two years. Just before the extended warranty we purchased expired, it stopped spinning and draining. Repair was called and they came out and we were told Samsung was NO LONGER MAKING REPLACEMENT PARTS for this 3 YEAR OLD washer. The extended warranty stated the washer would be replaced if repairs could not be made and we requested a replacement, however, the warranty had a clause that they could choose to refund the cost of the extended warranty ($399 vs $2,000; gee, I wonder why they chose refund, read the fine print peeps!) We spent almost $5,000 for this set and warranty and now the dryer refuses to start. Samsung appliances are awful (we also bought a refrigerator). I'll never purchase another. My last washer/dryer (Kenmore) lasted 20 years through 10+ washes a week. If I could give zero stars I would.”

Helpful Report

Posted 1 year ago

“*****DO NOT ORDER WITH SAMSUNG***** Samsung has the third-party vendor who delivers on behalf of Samsung called RXO. RXO will delay your schedule order without even informing you. My initial delivery date was scheduled on 26th November for which I got the email notification. On 25th I received a message from RXO to schedule the delivery I called them to check they said it cannot be delivered by 26th and will be delivered by 30th Nov for which I agreed even it was difficult for me to allocate because of the working day. I took off to be home on 30th Nov and no one showed up I called RXO they came up with something again and delayed my order this time I called Samsung to escalate on RXO and one Samsung representative contacted RXO for the delivery details and asked me to wait for 24hrs to get a call back. I haven't received any call, I called them back to check the delivery date this time they gave the nearest delivery date of 21st Dec which will a more than a month of my original date of purchase and again the same Samsung could not able to push RXO to deliver it earlier. AT LAST I FIGURED SAMSUNG DOES NOT HAVE ANY CONTROL OVER SHIPPING and you'll be grinded talking to RXO idiots on the call and if you want to complaint about them to Samsung you'll be wasting your time. I have wasted lot of my time and money from ordering to waiting and losing the best deals of the year (thanksgiving and Black Friday). Go ahead with Best Buy, Lowes or any retailer who will have the total control on your shipping.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,357 reviews