Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,357 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 3 door refrigerator less than 4 years ago. Within the first year, the markings for the vegetable drawer had rubbed off even though I only used a damp cloth and dish detergent according to the instructions. It was replaced under warranty, and the replacement did the same thing! But what I am most upset about is that my extended warranty ran out at the end of last year ( 3 year warranty) and the condenser for the fridge part has stopped working. Now I have to pay big bucks to get it fixed even though it is not that old .”

Helpful Report

Posted 1 year ago

“BUYERS BEWARE—SAMSUNG TVS ARE CLUNKERS, based on my experience! SO IS THE CUDTOMER SERVICE, again, based on my experience! Bought a 55” Samsung TV and it stopped working after 2 months. Geek Squad determined it was DOA. Samsung insisted on a repair visit, that turned into a replacement order over a week later. Time wasted non-stop. Samsung customer service was a nightmare and it took me 5 weeks to get my replacement TV—and that is because I’m picking it up myself over an hour away. They lied about the freight company and the timing for my replacement TV, they could NOT provide any tracking information, and the supervisor (Miguel, Badge # 31770) wasted my time with a bunch of nonsense and no substance. Samsung said I should have the TV by 11/29–instead, I am driving to the freight company in Chino to get it or it will take another month as I am 290 in their delivery queue. Samsung is a one and done for me. NEVER AGAIN! ☠️”

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Posted 1 year ago

“Worst customer service ever. Bought a microwave. Broke after second week. Was on phone for hours. They send repairman after 3 weeks. He changed mother board. He was out the drive way for 10 minutes it broke again. After hours on phone they sent repair man in 2 weeks. He repaired a loose wire and after a week it was broke again. On phone with them again for days. Waited for another 2 weeks for them to replace mother board. Still not working. After three repairs and having to burn up 3 vacation days I asked for replacement or refund. I was told the product was not defective. And they wanted to send another repairman. I just spent three months renovating kitchen and still do not have a working microwave. WILL NEVER BUY OR RECOMMEND ANOTHER SAMSUNG PRODUCT”

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Posted 1 year ago

“Samsung customer service must be up there with the worst in the world , a don’t care attitude is evident they have no customer service skills whatsoever, often rude , can’t pronounce your name nor even in the right order Mr “ your 1st name” they don’t listen nor act in a manner fitting for such a large brand . All reviews of Samsung direct seem bad , it’s seems they don’t care ..”

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Posted 1 year ago

“Excellent customer service at Samsung stars.”

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Posted 1 year ago

“New earbuds cutting off and instead of sending new replacements they send you to repair for $200 earbuds. Do yourself a favor go to Amazon, Best Buy or Walmart so you can return if faulty.”

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Posted 1 year ago

“I bought a Samsung Soundbar together with The Frame TV as they have promotion - get half the price of the Soundbar as cash back. They promised within 30days I will get the cash back. Its been 45 days I kept on chasing they said its delayed. Pure scam.”

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Posted 1 year ago

“Never right a review but all I can say stay away from samsung appliances trust me”

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Posted 1 year ago

“If I could give less than one star I would, Samsung is an embarrassment, their phones are a danger to the public, and Samsung will send you on a wild goose chase just to burn you (like their phones) in the end. I purchased a Straight Talk phone at Walmart in Henrietta NY. The purchase with the woman behind the counter went great, she was very nice. Then the actual cell phone worker for Walmart came back right after I paid. He got upset because he wasn't the one who run up the phone and then tried to convince me that I needed to return it and then buy it with him. I of course did not, because I wasn't going to have the phone, otter box, screen protector, and extra insurance charged twice to my account. Within a few days this Samsun A53 device I purchased began blaring a loud beep when I tried to charge it. The device refused to charge until the port was "Cleaned" even though it was incredibly clean because it was brand new. This got so bad that I called Samsung and they referred me to a place in Pittsford NY called "UbreakIFix" which they said would fix it under the manufacturer's warranty. I went to UBreakIFix and they said they needed to order a new part and to come back. I went back two weeks later to have them install the part and not only did they never order the part, they said they were unable to work on the phone at all because it was a Straight Talk phone. I called Samsung back and told them what happened and that the issue has now gotten so bad that the phone immediately SMOKES as soon as a charger is plugged in. They said they would refund me my money however I want (mentioned PayPal specifically) and then put me on hold for a long time. When they came back on the line they casually said "Oh... it's a Straight Talk phone?". I go, it's a Straight Talk phone in the sense that they provide the service, but Samsung makes the phone. They transferred me to Straight Talk without saying anything, just straight pushed me away. In case anyone was wondering, after two weeks you can't return the phone to Walmart even if it literally catches on fire within two months (great job Samsung, you've really outdone yourselves. You should be ashamed at taking advantage of people who already have little resources because they all go directly back into serving the community). Straight Talk will only send me a refurbished phone of the same make/model, presumably so I can set my apartment building on fire at a later date when trying to charge the phone. I've had to purchase a different phone (Moto Stylus 5G) so that I can continue running the nonprofit I started without having a service impact to the people we help. This has been an absolute hardship, not only for me, but for my family and organization. Oh yeah, I was visiting family for Thanksgiving and had to leave early to drive 6 hours back home to get to the UBreakIFix store the next morning just for them to say they never ordered the part and they couldn't help me anyway. I'm very angry at all this and there has been absolute incompetence and disappointment at every level of this experience.”

Helpful Report

Posted 1 year ago

“Don't buy Samsung products online, they don't obey their return policy and simply reject your return without any valid reason. Customer service doesn't reply to call or keep call on without any reply or disconnect without your acknowledgement. Specially Don't buy Samsung M8 Rs50k, if u r lokin for monitor, it's a tv only that can be used as monitor for a programmer as text quality is worst, horrible 😱 and not usefull at all🤬....you will get dispointed 🥺and samsung doesn't get it return just giving reason as device is as per website details.your will loose your money buying this. Instead of smart monitor sumsung should name at Samrt TV that can be used as monitor in emergency only😂”

Helpful Report

Posted 2 years ago

“There is no support for these devices you constantly get cycled back-and-forth through their fake a** psyche help page furthermore furthermore there are always files on my phone that I can not open when I tried opening phone kicks back a message that says there are no apps that can open this file with them why the f*** are the files on my phone if I can't open them furthermore I would like no files on my phone that I can't open because I don't know what they are then do why”

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Posted 2 years ago

“I upgraded my Samsung z flip 3 to 4 about two months ago because the screen had so many cracks in the middle hinge. Now, I slipped my phone from the table to the floor and it is totally damaged. This flip phone is so fragile and sensitive as the person who is working in the Samsung repair stores told me when I went them to fix it. Worst of all, it has been only two months and they don't give me warranty repair because I slipped the phone one time and the phone is in total useless. When I had apple phones, I dropped the phone so many times and never had this problem. I am not buying any Samsung phones from now on, so fragile compared to the high prices with deficient services.”

Samsung 1 star review on 24th November 2022

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Posted 2 years ago

“I bought a refrigerator on line from Samsung web site on 10/18/22, then I called and cancelled the order because I found a better deal from Costco. The refrigerator was never delivered and the order was cancelled before the delivery. It has been 4 weeks and we have not received a refund from Samsung. Every time we call we get tossed around from one line to another. I am not sure if I should contact the authority or an attorney. I have never dealt with a situation like that.”

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Posted 2 years ago

“Samsung S22 ultra is a worthless mobile to buy Screen can get crack by itself and will get no support The only support will be pay and forget ur mobile for 1 month”

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Posted 2 years ago

“Nothing but a bait and switch company. I have been a Samsung phone customer since the Note 4 (currently have the S22 Ultra), and a fridge. I got a birthday $25 E-certificate in my email, went to use it on something for $18. Put in the code, and it wouldn't work. After 2 hours chatting with them, I was told I need to spend $60 in order to use it (nothing stating such in my email). So they escalated it to a team who would get back to me in 24 hours. 24 hours later, I got an email that was for 70% off samsung.com. I went to purchase a new TV from them (now willing to give them $500 after the 70% off coupon), only to go to checkout, and see I have fell for the bait and switch again. I chat in again, 30 minutes later, the Cedric said he couldn't help because the coupon was only for cell phone and cell phone accessories (which again, nothing stating such in the email, even in the small print), and to call them. So I did... 1 hour and 10 minutes later, the person told me that it was only for cell phone and cell phone accessories, and then hung up on me. So I called back the next morning, and spoke with Blight. I explained everything above, he tried to create a cart on his end, and placed me on hold while he did that. Next thing I know, Kathrine in National Promotions is answering the phone and I have to explain everything again. She couldn't help me. So she transferred me to Lachelle in ecommerce, and at this point, I just ask for a supervisor. So Lachelle got me to Adrian. I explained everything (again...). He said he couldn't do anything and there wasn't anyone else to escalate things to. So, save yourself the run around and all the bait and switch things they are doing. I loved my phones but I know there are other phones out there and much cheaper at that. Do get ANYTHING Samsung because they honestly don't care about anything but the money, not the quality of care or customer service. 0 STARS!!!”

Samsung 1 star review on 23rd November 2022

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Posted 2 years ago

“I thought I was just feeling insecure when my fiance would just be on his phone at odd hours, until I decided to take a chance to know, knowing is better than self doubts and it was exactly what happened when I employed the services of this particular group I came across by chance to help check his phone out into. Now I know when he’s telling the truth and how to curtail him, I think it is not a drastic step if it'll make you feel better. My life got better, I stopped using my precious time to bother about his indiscretions and channeled my energy positively. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 22nd November 2022

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Posted 2 years ago

“Worst company i have ever dealt with. I have issues with my phone so they want me to send it in to repair but stay without a phone for the time it's being fixed. I have never seen a company that just doesn't care about it's customers like that.”

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Posted 2 years ago

“Very poor service. I bought the washing machine long time back but no-one came for the installation”

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Posted 2 years ago

“The customer service was horrible I call Samsung because the back of my phone melted where the speaker is its under warranty but I would have to send my phone to them they would check it out all the while I was going to be without a phone because they would not send out a phone I could use while there working on mine and I would have to pay for a phone bill when I didn't have a phone”

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Posted 2 years ago

“If I could give a half star I would have. We have bought Samsung products for everything phones, washer, dryer, dishwasher, stove and fridge. This review is for the fridge it's absolute garbage it constantly freezes up and stops working we work hard for our money and this was completely wasted money up to this point we were very happy with our Samsung products but now thinking of making a switch as this was such a disaster. Please do yourselves a favor and don't waste your money on a Samsung fridge.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,357 reviews