Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Making false commitment that Samsung cover Golbal warranty”

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Posted 1 year ago

“Have received manufacturing defect refrigerator it's 18th day and from last 15 days they are telling that your issue will be resolved within 24 hrs”

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Posted 1 year ago

“I bought Samsung washing machine from company...they never help me... they charged too much money.. they sell me defective peace..but they didn't change me peace..and they didn't give me my refund that..so boycott Samsung...now..”

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Posted 1 year ago

“Absolutely Sorry Ass Service... I purchased a Samsung Z Fold 4 Last October. The phone started having problems in April and May so I finally sent it in to YouBreakIFix who does Warranty repair for Samsung... 3 months and 3 mother boards later, Samsung didn't want to do anymore warranty work on it because the warranty had expired. So YouBreakIFix told me to send it in to Samsung. Needless to say, they initially told me they were not going to charge me for the repair but a month later they send me a new phone and a charge to my credit card for a repair of $388.62. Upon calling the repair side,i was told they didn't care what the other customers service rep told you, or who was doing repair work. If it was here it doesn't count and here is your charge.. I will never deal with this product again...I promise”

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Posted 1 year ago

“I’m using only Samsung since note1 upgraded alternative notes series Samsung mobiles look like same until you have close look no use of buying expensive series. Samsung team have to make major R&D so that there is big difference in look making to know premium. presently I'm using note20 ultra after this never felt to upgrade to new cos all mobile phone will look same.”

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Posted 1 year ago

“Machine broke within 2 years, Samsung refusing to fix it even though it’s within warranty period. On top of that they made multiple empty promises, wasted hours and hours of our time, and caused massive avoidable stress to my pregnant wife. Shocking behaviour”

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Posted 1 year ago

“Purchasing online is definitely not a good experience. Bought a fridge online, unfortunately got bamboozle thinking it would get delivered. After a couple of days they even had the nerve to call me to say congratulations on your new purchase. Delivery set for Sunday, guess who stayed home all day? Not Delivery! Monday I did the online chat. Logistics company called to arange another date. Given the choice Thursday or Friday. I chose friday, they said they would confirm Thursday. No call on Thursday, so again to the online chat. Samsung rep it will come friday. The Logistics company called me to change the date to Saturday. Said truck broke down. Lie!! Because i never received Thursday confermation window. So guess who stayed home friday from work. Moral of the story you need to book vacation time when buying online at Samsung. Extremely disappointed. I started the return process. I will buy my fridge from a store. It won't be Samsung!”

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Posted 1 year ago

“The worst!!!!!!! I OPENED a TV box in the master bathroom of the house. It did not work and the protective wrap is on the TV. They did send customer service who then said I told Tech support it was in the bathroom so no coverage! Wait, what? It was defective out of the box and still in the wrapper! Over the past few years I have purchased 9 Samsung TVs. Whether a niece or nephew broke it, wife knocked it over cleaning, or it just stopped working, and they offer no help? Do not honor warranty? Not to mention a fridge and washer and dryer. This is how they treat customers. I will never buy their products again!”

Helpful Report

Posted 1 year ago

“The customer service person in the US said they cannot help me with a computer driver issue and that I'd have to reach out to Samsung Canada for the same issue. What a joke. Waste of time. Unintelligent.”

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Posted 1 year ago

“Do NOT buy the Samsung Galaxy Tab S6 LITE if you plan on using the pen. I originally bought the tablet and then started using it for drawing. I then encountered a dead spot on the tablet that the pen wouldn't draw on. At first I thought maybe it was the screen itself, but it was a PERFECT circle. I then took it into a professional to get it looked at They thought it might be a battery that was interfering with the pen. I then called Samsung to ask if they could take a look, they then told me that if I wanted to have them look at it, I'd be charged for it. I didn't want to, so I went somewhere and basically exchanged the tablet I had for an exact same tablet. The SAME THING HAPPENED AGAIN. So basically, do NOT use the pen that comes with the tablet if you plan on it. I had to go and buy a 3rd party pen just to be able to use a pen on this tablet. Have fun spending extra money on a product that shouldn't have needed to in the first place.”

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Posted 1 year ago

“Very very very Bad Experience with customer service by pankhudi Kumari i will never use any samsung product any more Completely disappointed , Hopeless for the lines visible after software update on my Samsung Note 20 ultra 5G mobile Phone”

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Posted 1 year ago

“I recently found myself in a heart-wrenching situation, suspecting my girlfriend of cheating on me. Overwhelmed with suspicions, I turned to HACKBASICS HQ for assistance, and they proved to be an absolute game-changer. From the very beginning, their expertise, professionalism, and efficiency shone through, providing me with a glimmer of hope. What truly sets HACKBASICS HQ apart is their relentless pursuit of the truth. They utilized cutting-edge techniques to clone my girlfriend's mobile device, and the results were astounding. They were able to uncover the necessary information, shedding light on the reality of the situation. Through transparent communication, they kept me informed every step of the way, giving me the peace of mind I desperately needed. Throughout the process, HACKBASICS HQ exhibited unwavering reliability and support. Their team of experts went above and beyond, ensuring that I felt heard and understood. They handled my case with the utmost professionalism, treating my sensitive situation with care and empathy. Thanks to HACKBASICS HQ, I was able to confront the truth and move forward with my life. Their dedication and commitment to their clients are truly commendable. I wholeheartedly recommend HACKBASICS HQ to anyone who finds themselves in a similar predicament. Trustworthy and reliable, they are the ones to turn to when you need the truth to be revealed. For those seeking assistance, you can reach HACKBASICS HQ via email at HACKBASICSHQ@GMAIL.COM or WhatsApp at +15822626376. Don't hesitate to take the first step towards uncovering the truth and reclaiming your peace of mind.”

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Posted 1 year ago

“I don't feel who I talked to understood my issue and the Samsung employee could not use the app she sent me to view what I was talking about in real time because it was not working properly either. I'm strongly considering switching to Apple products phone TV etc. I suggest this if deciding to get one or the other. Samsung support could not fix the problem, then when I told them I wanted to talk to someone else another day they went ahead and sent me a return slip in the mail, which will cost me money if there's nothing wrong with the device. This place has people working for them on the phones that English is their 2nd language and it's very hard for me to understand them. Over all a very bad experience.”

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Posted 1 year ago

“samsung warranty is the worst!!! my phone have been broken for almost 2 months and samsung keeps telling me they have to put in more claims. All the stores samsung recommend to fix the phone screen never have the parts and in order to swap stores you have to put in another claim, which is another deductible. I would not recommend this company”

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Posted 1 year ago

“I am never ordering anything again through Samsung.com. I had the worst experience ordering the front load washer by calling Samsung.com. The customer person knew that I had stackable washer & dryer. Only the washer needed replacing (which is on the bottom). Delivery persons arrived on October 12, 2023. Took one look at what he was to remove. He said he couldn't install the unit because the parts that secure the stackable hardware were not ordered. He said you can't just replace a washer, it has be both the washer and dryer. News to me! This was for a home of men with special needs. This was a major problem for them and now you have just wasted everyone's time and my money refunding my credit card. Delivery person said it would be 10-12 days to get the refund as it takes a long time for the unit to get returned to the warehouse. I have now waited 15 days, have called several times, they transfer me, I explain all over again and the say nothing can be done until it arrives back in the warehouse. This guy today said the washer was still with the delivery company. I want the $601.07 refund now. Samsung needs to trace the unit and know that I don't have the washer. Customer service is really a ZERO rating for me. Customer service should have had more knowledge to get this order correct! Order #US169187361”

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Posted 1 year ago

“I have a new Samsung A54. I am frustrated w it: 1. It is constantly forcing service downloads - about once a week. Everytime it does it also puts all the crappy games back on my phone that I've deleted. And then I get advertisements from tic-toc in my notifications. 2. I have poor 5g coverage - way worse than w my old 3 g phone. Texts and calls sometimes come through n sometimes are delayed by as much a a day. Family is visiting this week from far away n it's a disaster w not being about to reach one another. Sometimes I get when trying to call an error message saying I'm not registered to a network and can only make emergency calls,when I've been a US Cellular auto-pay customer for 10 years. 3. Not being able to delete or even turn off things like Google play. As it sends me unwanted notifications. Whose phone is this - mine of samsung's? Go iPhone. Save yourself the aggravation.”

Helpful Report

Posted 1 year ago

“I have taken a Samsung Semi Automatic Washing machine 23/ 11/2020 from Nandilath G-Mart Edappally, Cochin. Currently the washing machine is not working. I have called Samsung repair and until now was not fixed. First time techs came and said that was nothing wrong the washing machine, he told that the oil was finished, poured some oil and left. Next day the sound came again and immediately the washing machine stopped working. After calling several times the technician came but they can't fix the complaint. They said that it can be fixed by taking washing machine to the service center. No one has come to take the washing machine yet. Warranty time has not even passed. I did not expect to get such bad service and such bad behavior from Samsung. I want to fix the complaint as soon as possible. Contact number 8075563885”

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Posted 1 year ago

“I bought samsung galaxy m14 mobile..but I am totally disappointed with this feature. There is no app lock system,no screen recorder,and many more normal features. Which are given Redmi,OPPO and others at this rate. And 6000 battery also so poor...it seems like 3000mh battery.”

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Posted 1 year ago

“I bought a smart stove, made by Samsung and have gotten the runaround for a year. It turned off by itself. It turned on by itself. I had to cut the power on it from the circuit box the entire time, so I wouldn’t burn my house down when I wasn’t home. They offer no help, instead they waste your time for 45 minutes and then say they have to give you a different phone number who then disconnects you who you called back and then they say will send you an email and it goes on and on and on. It’s a total waste of time, the best thing to do is just never buy a Samsung product.”

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Posted 1 year ago

“Very bad service Samsung ac compressor part very very lose build quality very bad 3rd class product customer care facilty very bad fake company 👎👎”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews