Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trade in is a scam they will give you one price but once you send your cell in even if it has a tiny nic in it they will give you nothing n your forced to take whatever they offer or they charge you full price and you can't return the cell. I'll never buy a POS company samsung product again. Customer service is garbage n their Thieves and liars”

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Posted 1 year ago

“Worst service Don't buy samsung product”

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Posted 1 year ago

“Everything is wrong with Samsung. I should say you are thriving just cause your brand name but your service is the worst i have come across. I contacted your customer service yesterday to repair my microwave. They raised a ticket and issued the name of the technical person to reach by 11.am. Which the guy never bothered to contact me. I called the customer center again for which they promised to send a technician again which may come in the coming months, i shall wait patiently for you rotten guys Never ever shall dream about purchasing your products.”

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Posted 1 year ago

“Worst customer service ever I will never buy Samsung again”

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Posted 1 year ago

“My phone would quit working no calls out no calls in no text not even emergency calls I would have to power it down and start it back up to get it to work maybe sometimes I had to do that two to three times before I would start working went to spectrum where I got the phone and had my service after about 3 to 6 months of playing with them they told me to call Samsung because they wouldn't replace my phone still under warranty called Samsung they told me I would have to drive to West bend which is approximately 40 miles from my house leave my phone there go home and go back and get it when it was repaired if they could repair it if not Samsung would replace it that's over 120 miles plus wear and tear on my vehicle my time all for a phone that was under warranty and should have just been replaced if you don't have somebody local to fix it the place I bought it from should give me a new one worst service ever will never ever buy another Samsung product I now own Motorola and went to US Cellular where there is never a line of people waiting for help”

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Posted 1 year ago

“I read about this and I didn't believe it. Now it happened to me, so I will give you my honest review. I traded my Samsung S9 phone for 40 dollars. Removed it from the Beetle case it has been from day one, charged it, factory defaulted the phone, made sure it was wrapped nicely and added the case to the box I sent. Received a message that "upon inspection, have adjusted your Trade-in Value to $16.00". Shame on you Samsung ! For the 24 dollars difference that you want, you lost me as a future customer for good. I bought a 512 GB Samsung Ultra, the top watch, own a Samsung TV and a vacuum among many other devices. This was the last time I have purchased anything that has Samsung name on it, for the 24 dollars that you stealing from my pocket. I will not waste my time to refuse it but will take the time to distribute on social media, and tell everyone I know that Samsung is not what I knew it used to be. Shame on you Samsung ! The phone I traded and you took pictures of it, was in like new condition. Florentin Salceanu.”

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Posted 1 year ago

“My complaint was regarding a product which Samsung sold me which was incorrectly advertised. The complaint went unresolved and I decided to explore my options. I also decided to escalate as in my opinion Samsung had behaved unethically throughout the complaint. I found various examples of them doing this before just search for Samsung Ethics. The actual complaint involved a lot of money and and I spent hours of calls and emails trying to get things resolved. From Samsung there was general confusion between departments. My complaint was addressed by several departments but then denied by others. There were claims that text messages and voicemails were left but this wasn't always the case (I substantiated this with my call logs when challenged). There was no follow up from the CEO's office. I documented everything carefully to back up my complaint including all communications If I have another complaint, I won't spend hours on the phone with them. Knowing what I know now, I would set myself a time limit trying to resolve internally. The complaint went unresolved, so I made a complaint to the Better Business Bureau which addressed part of my complaint with Samsung though a substantial amount of money was still outstanding. I found working with them was pretty easy but the back and forth with Samsung was tedious and several responses showed they hadn't read the complaints properly. I also left reviews on Better Business Bureau and Trustpilot. I wrote to my Attorney General. Samsung ignored the letter from them. I found out in the letter that if a Company doesn't respond they won't take things any further. This sounds like it would be common knowledge for any company who is familiar with process. Finally,I started looking at options (see below). I have my Better Business Bureau transcripts which documents Samsung's actions throughout the complaint. I believe this shows pretty conclusively the validity of my complaint. Search for small claim courts in your area. FYI. No lawyers allowed on either side. Have seen claim limits as high $10,000. Very cheap to file. FTC government website Attorney Generals office: Search for “attorney generals office [insert your state]” Search for Samsung Customer Service on the Elliot Report Website. Takes you to key contacts at Samsung.”

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Posted 1 year ago

“Seriously, Samsung…you’re sorry to hear more bad reviews? Have you read the comments here, and tried to resolve them and deter future negative issues? I think this is more disingenuous apology for your terrible customer service and support. I’ve been put on hold and redirected so many times that I’ve reiterated my complaint at least 8 times by now!! And, the issue is still not resolved. I tried to send an email to the CEO as offered on the website, but that too is a farce and does not work! Wish I had read these reviews before purchasing the induction cookware that arrived without the knob to adjust the heat, and now they say I have to pay an additional $160 to get the knob despite having paid $$$$ in the first place. Disgusting!”

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Posted 1 year ago

“DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!!! Bought a Samsung refrigerator in November. Realized a few months later that the top ice maker bucket, that came out every few times you opened the refrigerator door, should be latched in place after seeing my daughters. I called Samsung, they sent a tech twice and it couldn't be repaired. They gave us an exchange for another refrigerator. We had it 3 weeks and noticed the freezer stopped cooling and all our food was spoiled. We went back to Lowes and since we were within the 30 days to return an item we did. We were not going to own another Samsung. That next morning the refrigerator stopped cooling too. We were told to contact Samsung about the food we lost which was about 250 to 300 dollars. I called and spoke to Marissa who texted me and told me to make a list and send it back via the text. I never heard whether she received it or not so 3 days later I texted her again to see if she had it. I never got any response. I called back and was told we would have had to have a tech come out to look at the refrigerator to be eligible to get a refund for the food. Which would have meant waiting for a tech then waiting for there response all the while with no working refrigerator. We did not want it repaired because we did not want to keep a product that was obviously junk. Good riddance Samsung.”

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Posted 1 year ago

“I just spoke with one of the Best customer service agents today! His name is Andrew. I just want to say Thank you so much for being patient with me over the phone. It has been very stressful for the last several weeks because my Smart Samsung Dryer is out of commission. Thank you for being kind and taking care of my service needs. We definitely need more like you the world!”

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Posted 1 year ago

“I have paid for 2 years 17.00 a month for samsung care plus and I set up an appointment on their website drove to the repair shop and they did not have the claim they said they only had the appointment. I called Samsung and was on hold for an hour and they said it was the claims department, not the scheduling department. This is a horrible service and not worth the money, go with your actual cell provider.”

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Posted 1 year ago

“Bought a new computer monitor. It broke about three months later so I sent it to Samsung which they gave me a refurbished one. I got that about two weeks after I sent my original one out it was broken the moment I plugged it in didn’t work one bit. so I called Samsung and sent that one out two or three days later. Waited two weeks for them to confirm that I was going to get a refund. Waited another two weeks to Actually get confirmed for the refund and had to pester them every step of the way, calling two or three times a week and getting told the same information just to wait for a Citibank link for the refund. There’s no communication on their end. Terrible experience terrible customer service terrible everything.”

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Posted 1 year ago

“We have been in our new home for just over two years. We did a custom build and had samsung appliances put in our home. With in the first month of using our range the circuit board went out. Samsung refused to honor their warranty on the range. The original builder cover the cost of repair for the range. That was at the end of July 2022. Today July 3, 2013, our range stopped working again so we will not have a stove or oven over the holidays. We are going to contact protect a local service company to check our range. If you are looking at buying samsung appliances, I would not!! Samsung Corp. Are a bunch of crooks and their appliances are garbage.”

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Posted 1 year ago

“Their refrigerator, washing machine & dryer all have broken down numerous times with the washing machine being the worst. It flooded my house and caused $40,000 worth of damage.”

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Posted 1 year ago

“I had a fridge less than 3 years old. I diagnosed myself that it was the compressor, but I had a 5 year sealant warranty. I talked to 3 representatives that said I no longer had a warranty. When I corrected them, they said we needed to diagnose the problem before they sent a technician out. I got a fourth call saying we needed to diagnose the problem after we had done it 3 times already. To say I was disgusted was an understatement. I tossed my fridge and went with a fridgedaire. My Samsung microwave bought at the same time also no longer works. Junk!”

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Posted 1 year ago

“I called samsung customer service to find out if samsung g5 phone is compatibile with dexcom g7 glucose monitor and after 30 minutes on phone the person confirmed withme it is. So i went into verizon to purchase a new 500.00 phone. When i got home i couldnt get the dexcom g7 to download. The next day called samsung customer service again talk to someone elce and he confirmed that dexcom g7 wasnt compatibile on the new 500.00 phone i purchased and now i dont need because some dumb ass didnt know what was talking about. Never going to buy another samsung product again and those iddiots cost me 500.00.”

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Posted 1 year ago

“Do not buy a galaxy xcover6 pro phone. The screen creaked in my pocket and when I took it to an authorized service location I was told that Samsung will not sell them the part. Was told that I could mail my phone to them the phone and they would fix it in 7 to 10 days......or they could sell me a less outdated phone for $400. This phone is only a week old and is the latest version and I just spent $600 to buy it. Samsung has just lost all of my future purchases. Imagine buying a new car that breaks within a week and the place you purchased it from tells you to ship the car back to the manufacture because they won't sell them parts for it. Or you could just buy another brand new one instead.....totally horrible customer and product support.”

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Posted 1 year ago

“Samsung warranty is the worst, we have scheduled a repair via their warranty and they never showed up, when I called, they said parts are not available, but they never even came to inspect to see what was wrong with it. After many wasted hours, they offer a refund/replacement, however after waiting 3-5 days each time. They cancelled my request and now 1 am back to square one.”

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Posted 1 year ago

“The worst Customer service! So unprofessional and untrained! Horrible quality of Galaxy phones. I am looking for victims of Samsung to file corporate law suit against Samsung.”

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Posted 1 year ago

“We have not even had our oven 6 months. Cannot turn on oven. Stove works and the clock on the oven work. When I called on June 19th and was polite I was told I could have a service call on July 10th! When I got angry then they will send somebody out the next Monday. So apparently you have to be rude in order to get any service, I asked to speak to a supervisor and they wouldn’t speak to me. They were too busy, so then I asked to speak to their supervisor and after being on hold for 2 more minutes I was hung up on! Worst customer service! They do not back their product, will never buy another Samsung appliance or TV AGAIN”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews