“Terrible customer service for a broken down piece of rental equipment . Left us stranded. Would never trust them if you disabled and are dependent on the scooter you rent to get around.”
“I rented a scooter for myself and my wife on feb 2024 for the cruise ship Mardi Gras halfway up the ramp the chair died had to be pushed to the customer service desk they called scooter round at the port before asap while still in port the response they received was they are already packed up and getting ready to leave bottom line carnival let me use a smaller scooter with less features that broke down I went through 2 or 3 scooters on that cruise and scooter round said they could only give me 1 DAY credit because I was given a use of another scooter while on board my wife and I cruise twice a year for over 15 years and rent 2 scooters each time we cruise on Feb 8th Mardi Gras 2025 your company don’t care about the handicap anymore just your bottom line I know this won’t be taken care of I’ve talked to 3 or 4 members of your team so I purchased my wife a nice electric wheelchair and will tell everyone I see with one of your chairs my story and how it’s cheaper to rent local”
“I rented a scooter for Halloween evening. It was fully charged and stopped working in an hour. My husband and i were stranded. We are in our mid 70s. Scooteraround tried oral instruction's to move it. It was not movable and not portable-so couldnt be broken down. Scooteround asked us to wait for a pickup. We called back and was told the same thing. They never came. We took the keys got picked up and told them the address it was near. Several days later they called for end of rental pick up, had to read their open records to figure out what happened and in the interim it had been stolen i had purchased theft insurance from them . It wasn't enough, i was not at fault in any event and they charged 500 for loss of scooter as well as a 4 day rental cost which should have been refunded. They wrote an email apologizing for leaving us stranded and no one calling but charged us over $ 700 anyway . Not one person i spoke with could state what we could have done differently by us . An appalling way to treat an older disabled traveller”
“Rented for a cruise. Picked up the scooter on Monday. The scooter started malfunctioning on Tuesday evening. By Wednesday morning, it would not operate. Took it to Customer Service on the Ship. The CS rep on the ship offered an exchange. We took it. The exchanged one was just as bad as the original. Went back to CS on Thursday to see if they would contact Scooteraround for us or see what assistance they could provide. CS advised nothing they could do but to rent us one from the Ship, but it would cost us $50 and a $50 deposit. Did not feel as if we should have to pay for a service that we had already paid for from the company that the Ship told us to use. Asked CS to contact Scootarond, but advised they could not. Finally, Friday, I bit the bullet and used my phone to make the international call. After several calls totaling over 30 minutes at $3.99/minute, with being on hold and speaking with rep, the issue seemed to be resolved. However, it was only short lived as within an hour after the call, the scooter was dead again! Because I did not directly contact Scootaround until Friday, they consider the issue did not begin until Friday. They did offer a refund of $77 and a future credit of $40. That certainly feels like a huge slap in the face, considering there was 4 days that it was not operational. The refund was barely for one day rental. I highly suggest that no one without an international calling plan use this company.”
“This company is a middleman and some other business actually provides the scooter/wheelchair. Mine was delivered with a defective charger and I spent an entire day dealing with scootaround who could not actually fix my problem, and they would not give me the phone number of the actual business that could. It would've been much better if I had rented directly from the equipment rental business. That's what I will do next time.”
“NCL only allows Scootaround rentals on their ships. So, I contacted Scootaround and reserved an electric wheelchair for my once in a lifetime NCL cruise in January 2024 leaving July 3, 2024. Today, 3 days before leaving I received a call that they can’t fulfill my request! Apparently they only have 1 electric wheelchair in Europe and it was damaged. How ridiculous to only have one and yet if you listen to their advertisement while you sit on hold they boast about their wheelchair rentals! They did offer me a manual wheelchair. How on earth do they think I’m getting to the ship in the first place?? It’s not a manual wheelchair I need…it’s an electric wheelchair that will provide me with some independence!! They couldn’t even provide me with a scooter (although that would have been extremely difficult for me to use).
I have never been so disappointed in any service until Scootaround. Thanks for ruining my trip Scootaround. I will have to reconsider using NCL in the future if I have only you to rely on!”
“Car broke down on the way to car show in Carlisle, Pa. Called customer service to explain my situation. Gave them 5 options to help me out I was told NO "5" TIMES. Basically I just lost my $100 reservation and was told to kick rocks...”
“Not worth the money. Rented a scooter for a Disney cruise from Port Caneveral.
I am a disabled vet and can only walk a few steps. The scooter was delivered and the seat was torn and stuffing was coming out. Twice while using it on the Disney private island and the ship, the scooter just stopped working I wrote the company and requested a refund but heard nothing.”
“could not get the thing to move. Battery was on a full charge, key was on, it was in gear, brake was off. did not know where to turn to for help. figured it was not the ships problem.”
“No one was set up at the event at the international auto show couldn’t find a scooter took 20 minutes for them to find one cost $70 and we only used it for an hour. Very disappointing.”
“I’m currently on Carnival Cruise Marti Gras.
I can’t get off ship due to scooter not keeping a charge. I checked with guest service. They can’t do anything for me. The reason for scooter was to get off ship. I have lower back and hip issues. So now my trip is not great because I can’t get off to see islands. And can’t get around the ship.
Patty Slayton”
“I didn't realize I could apparently reserve an electric one ahead of time or I would have done that. The people renting them out were very rude. We were lucky to get a regular wheelchair.”
“Front tire completely bald causing scooter to slip when turning. Also top handle damaged - looks like a dog chewed on it! This scooter should never have been put in service!”
“I rented my scooter in advance and was charged $420.00 for 6 days. A lady with me rented her scooter when she arrived on July 29 and was charged $190.00. I called to see why I was charged more and the agent explained her scooter was delivered to the hotel and my scooter was delivered to Fed X office. I am not happy with this. The scooter was a life saver because I have trouble walking. I have used your service in the pass. In 2020 I was at the Orange County Convention Center and paid for my scooter in advance and when I got there other’s were renting on the spot an their fee was less. I inquired about the price and you credit my card for the difference.”
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a less than ideal experience with our product. We always strive for excellence, and we appreciate your feedback so that we can improve.
We'd like to personally assist you further. Please reach out to our team at info@scootaround.com and reference your username and review id number. We'll be happy to help you resolve any issues you're experiencing.
Thank you again for your feedback. We value your business and we're committed to providing you with the best possible experience.
Thank you for your feedback, we are sorry to hear this. This is not the experience we want you to have as we always strive for excellence, please reach out to our team, info@scootaround.com, and we can personally assist you further. Please be sure to reference your review/ username.
