Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,120 Reviews

2 %

of reviewers recommend Scottish Power

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1.1

Based on 1,120 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appaling customer service - if you ever get to speak to anyone! Shame I can't give 0 stars”

Helpful Report

Posted 4 years ago

“This company will call and call and call years after not owning a property. Shocking”

Helpful Report

Posted 4 years ago

“I've been a customer for years but recently staff are sheer incompetent. They have taken hundreds from my bank account with no notification and they want more. They just can't explain why they want the money or justify the increase in bill. Despite calling and calling still not resolved. A real mess being dealt with by incompetent people.”

Helpful Report

Posted 4 years ago

“Got changed over from Yorkshire electricity. Supply address for electric is wrong. Plus account address wrong. Since Dec, firstly tried to deal with it on line, until I was rudely told I wasn't listening and it was all ok. Resorted to telephone in Feb. Now trying to get third call, but last night got call back, sat waiting then line dropped (this has happened 3 times). Since my last call, the account address has been changed: 3 times. Each one wrong. On the account Bills I have 3 completely different numbers, each in Debit. Luckily I have noted down the figures and keep my own running totals.”

Helpful Report

Posted 4 years ago

“Diabolical company to deal with, they stopped my heating plan, they were supposed to be setting up a new plan. This didn’t happen, unfortunately this was discovered during the very cold weather and it caused a considerable delay in getting our heating fixed. The problem was supposedly fixed with the new plan, I decided to check it out yesterday and found the same problem. I have cancelled my contract and gone elsewhere.”

Helpful Report

Posted 4 years ago

“If I wasnt a strong person their threatening letters who send me to commit suicide. Never miss a bill. Just cancelled direct from first week of march to 26th march. These people seem to be criminals. How on earth are they getting away with these practices?. Someone need to do something about then.CRIMINALS. BLOOD SUCKERS. They dont deserve one star but theres no other option. I will be reporting them to every agency I can find. I hope Watch do is still on. I will not stop until the world hear about these degenerates. They are LEGAL THIEVES.”

Helpful Report

Posted 4 years ago

“I was automatically switched when my previous provider went into administration. My £250 credit magically disappeared, and after chasing up again and again I only received apology emails with no meaningful action. I was then billed a huge amount. So I switched provider, then received an aggressive cold call from Scottish Power with the motive of me reopening my account with them. It was so terrible I honestly thought it was a scam call. Googling the number showed it was shockingly their own cuntomer service.”

Helpful Report

Posted 4 years ago

“Update 4 - 18/03/21 hopefully in progress. We have now put our three complaints into the hands of the Energy ombudsman after 8 weeks of waiting to take our case up. We have also emailed a letter to our MP in West Dorset to also take up our case with Scottish Power in Parliament. We never ever want to have dealings with Scottish Power again. My advice to anyone is go to another energy supplier as quick as you can otherwise they will take all of your money and more. GOOD LUCK to everyone you will need it. Go to your Energy Ombudsman as it seems to be the only way to go and keep records of everything and make sure your correspondence does not disappear from Scottish Power. SCOTTISH POWER please do not get in touch with us with your automated reply as this matter is OUT of our hands.”

Helpful Report

Posted 4 years ago

“Utterly horrendous. Bills of £77 per month for 11 months then all of a sudden a bill for and additional £600 in last month of contract. Admitted responsibility for error, no resolution over now nearly 5 months. Debt collection letters and threats, harassment calls to pay debt not owed 3x a day, complaint not responded to, unreachable when you try to call them even with the automated system calling you back. 9 different bills amounts sent out over the last 2 months. Blocked move to another supplier 4x times locking us into a standard tariff. Reporting to Ofgem next, AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS!!!!”

Helpful Report

Posted 4 years ago

“Along with everyone else Iam appalled by the way Scottish power run their company. You can wait on the phone for literally hours to speak to a human being or press 2 and request a ring back within a certain time. A recorded message rings you back only to give you the same options as you had when you were hanging on, so here we go again more hanging on. How the hell can you sort out any problems if they don’t answer? They are trying to get money out of me now so they can wait like I am having to. If I can’t speak with them then it goes both ways”

Helpful Report

Posted 4 years ago

“Charges on fixed tarriffs that continues to rise along the year and an unexplained double charge bill if one decides to leave as in my case. When l emailed them for explanation no response came until l had 2 call. Even then got no good explanation why my final bill was such. In reality its just a punishment for leaving. Pathetic experience l ve never had frm other suppliers in 20 yrs”

Helpful Report

Posted 4 years ago

“ts only took 1 1/2 years fighting with scottish power to get someone with half a braincell that operates to sort out a bill ?. £1200 bill eh no m8 you will get paid when you count it right. all sorted now. £450 bill and £50 back for their stupidity.”

Helpful Report

Posted 4 years ago

“Surely there can’t be a worse customer than Scottish power. I am an ex-Yorkshire energy customer. Without any consultation over three months ago now my account was transferred to Scottish Power. I left Scottish Power about three years ago because of appalling service. I made the mistake of complaining to OFGEM which meant that because I had an open complaint I was unable to transfer to a better company until the complaint was settled. Well it was sort of settled but it still took two years to get a cheque from SP. well now I’ve been waiting over three months for Scottish power to get my account up and running properly. I have submitted meter readings over three times and beg them to sort things out but they just ignore me. Yes I desperately want to pay my bill and move to another company but they make it impossible. To make matters worse I have a credit from my Yorkshire energy account of about £600. Emails just get responded to with platitudes. My last attempt at phoning them had me hanging on for an hour and five minutes before I finally gave up. Please do not use this company. OFGEM really aren’t doing their job allowing firms like this to carry on taking our time and money. Luckily I am retired but feel so sorry for people who have to work full time and sort out problems like this when they get home.”

Helpful Report

Posted 4 years ago

“No repair for a broken Smart meter we have only been with them for a year when the smart meter broke down. It didn’t provide any electricity readings of any sort. I had to get the Ombudsman involved after I had tried in vain to get Scottish Power to repair it. After which, Scottish Power rang to resolve the problem and replace the meter. I told them I would think about it. A few days later they sent me a message saying I’d accepted their proposal. I simply hadn’t. They then told me to accept their proposal on the Ombudsman portal so they could go ahead with the installation. I’m concerned as they will estimate our usage base on our previous use. So, where are they getting our previous use from? The meter didn’t work and this year has been so very different to the previous one.”

Helpful Report

Posted 4 years ago

“Charged over £30 for 12 days' worth of no electricity and very minimal gas usage when we hadn't even moved into the property yet. Contradictory and threatening letters sent over a 4 month period. Terrible.”

Helpful Report

Posted 4 years ago

“Trying to deal with my deceased aunt’s estate. Am threatened with debt collector despite being only the executor of the estate - Scottish Power not willing to wait for payment until estate administration finalised (unlike British Gas, British Telecom and the local authority council tax). Estate legally unable to release funds until finalised. I have no personal contract with Scottish Power but they continue with their threatening letters. AVOID THIS ENERGY SUPPLIER!”

Helpful Report

Posted 4 years ago

“Terrible company with no robust process in place to ensure their paying customers are cared for. Never contactable, spent all day on hold, both on the phone, on chat and no response to emails. They believe it to be acceptable to dump a last minute hugely incorrect bill on your doorstep of over £430 for one months gas and electric. On top of this the threat to send debt collection agencies to your address if you dont pay. When you, rightfully as a paying customer, want to view your bill to correct their mistake, you cannot view online as the system doesnt work, cannot view via their app as the system doesnt work, or contact anyone on their phone lines (who then play recorded messages, begging you to look online at your Bill's, which of course you cant), so you try and raise a complaint, which goes nowhere. Cannot understand how they operate as a registered business with this blatent disregard for their paying customers, never mind such a large 'supposedly' reputable business. No valid responses or customer care means I happily raise to the financial ombudsman service, which I'm sure are harder to ignore than one of their paying customers.”

Helpful Report

Posted 4 years ago

“I don't know where to begin I don't know where to begin. We were a Yorkshire Energy customer transferred over to Scottish Power. We have our own business trying to survive through a pandemic and SP have tried to take all of £650.50 in credit. We have escalated our complaint three times with SP because of promises and no one seems to know what they are doing. We have phoned Citizen advice twice. Try to get in touch with Ofgem who do not want to know. Emailed Yorkshire Energy administrators who never replied to our email. We have 11 days left so that the Energy Ombudsman can take our case up as you have to let SP 8 weeks to resolve our complaint. The problem is we requested a refund of £367.27 before they could spend it all. We have now cancelled the direct debit with SP. They are now saying that we have had the money into our bank account and we have received nothing. We have been at our wits end with this company and will be so pleased when we go to our new supplier on the 7 March. If we get no joy with the Energy Ombudsman we will take this higher as we feel for so many people trying to resolve their problems with SP. We are so angry that this company should not be allowed to operate and I don't know what Ofgem is doing about it as it is disgusting how they are continuing to work. WE WILL NOT GIVE UP until we get our money into our bank account. I do believe that SP is under investigation by the powers to be. SO EVERYONE OUT THERE DO NOT GIVE UP but change to another supplier and cancel your direct debit.”

Helpful Report

Posted 4 years ago

“Do not under any circumstances use this company - they will not keep agreements - they will lie to you and treat you with utter contempt. They will attempt to bully and intimidate you. Remember they are Spanish owned and we can only hope they go the same way as the Armada!”

Helpful Report

Posted 4 years ago

“The company is a disgrace and I wouldn't go with them left 2 disabled people with no heating or hot water as for so called manger can't talk because just got up at 10 o clock”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,120 reviews