Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest, incompetent, unethical Requested that my account be closed in November 2018. Despite many calls and emails ignored by Scottish Power for 4 months. With the aid of the Ombudsman eventually obtained a closure and a refund at 17 months (2020)! Scottish Power stated that the problem was due to an incorrectly entered meter reading. Now at 26 months on (2021) I have received a bill from Scottish Power, the first time any bill has been issued! This bill is in breach of the agreement with the Omudsman and Scottish Powers licensing conditions. I now need to wait 8 weeks to re-engage the Ombudsman as Scottish Power refuse to issue a deadlock letter. Scottish Power have ignored a new complaint I have raised; on calling it had been 'closed'. On two occasions I have been informed that my account is 'on hold' until resolved. Unfortunately Scottish Power debt collection services do not speak to their customer services. I am now being aggressively pursued for the balance. No doubt a default has been placed on my credit file. I have reported the matter to Ofgem and may be forced to contact my MP. Through either negligence, incompetence, or with a deliberate aim of obtaining monies through deception Scottish Power seem happy to ignore their licensing conditions. And no I do not recommend Scottish Power! UPDATE: In response to above advised to call a number which on trying is permanently closed. Scottish Power continue to make DAILY phone demands for payment. WHAT SORT OF COMPANY THINKS IT IS PROPER TO MAKE DAILY CALLS DEMANDING PAYMENT. Disgraceful disgusting company.”

Helpful Report

Posted 3 years ago

“Very unprofessional and improper conduct! STAY AWAY!!”

Helpful Report

Posted 3 years ago

“I am a mental health counselor, and l have dealt with Scottish Power on 8 occasions for a ladies account. We agreed a payment plan which was stuck to ,Scottish Power is hounding a lady ,l support to the point my lady was in tears on the phone to me, this evening after a 15 minute call from a female member of staff. The company had already received emails stating l had full permission off this lady to deal with it .ABSOLUTELY DISGUSTING”

Helpful Report

Posted 3 years ago

“Very poor company Sent a bill which was totally wrong they infact owed me monies You spend hours on hold saying how busy they are probably the amount of people trying to get through to complain When did get through they just cut off halfway through the conversation Would never ever ever use this company again!!!!”

Helpful Report

Posted 3 years ago

“I gave 1 star because I am unable to give less. We were with another power provider who went out of business during our contract. We were transferred to SP. Our details were also transferred. Wrong. We were sent a bill for nearly £400. apparently, after managing to get through and speak to someone (hour long phone call!) we were being billed quarterly rather than monthly direct debit and the bill had been sent to the wrong email address. It was agreed SP would send me a paper bill to my home address (it would take about 5 - 6 days to arrive) and i would pay by installments. Today (2 days after the call) i had a phone call. I couldnt answer so googled the number which turned out to be debt collection. I'm disgusted to say the least. I didnt sign up with SP. Apparently I was emailed (to the wrong email address) informing me of the change. Considering i have made arrangements to pay the bill by installments when the bill arrives, why is the debt section contacting me?”

Helpful Report

Posted 3 years ago

“Gave me a phone number and e Mail that does not operate. They never e ma8l you back Absolutely useless company Stay clear”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! After on going battles to get my refund since December 2020, I was informed my refund would be processed 16th March 2021. The refund never arrived and was told countless times to wait 20 days. 1 month later I was STILL told to wait 20 days even though it was a month later. Today 20th April 2021 they have just told me that my refund in March was never processed!!!!! They have lied and mugged me off completely but at least I now have proof. Good luck dealing with my ombudsman complaint and I’ll see you in small claims court. Shame on you for scamming people in these times.”

Helpful Report

Posted 3 years ago

“I moved from the premise involved 2 and a half years ago. Rang them gave them my final reading and paid the final Bill two weeks later. 2 years later I get a letter from Scottish Power saying I owed them money. Rang them and told them I had made my final payment which I was told closed the account. I refused to pay. Got another letter, a final demand. I rang them again told them the same story and that I had statements to prove this. I sent them copies. Another few months then I am contacted by a debt collector. I told them the same story and that I had sent copies of statements and had not heard anything back. They went back to Scottish Power with this information. Still no joy. It is like talking to a brick wall. They won’t back down. I have now paid them even though I know I owe them nothing. It is making me ill, they are a bunch of crooks. Just don’t go there, you will be done if you leave or change supplier. The most dodgy outfit around. Even one star is too much.”

Helpful Report

Posted 3 years ago

“Scottish power are an awful energy supply. I would not recommend dealing with them. Poor service, poor customer service. I have too many issues & complaints to cover in a review. Avoid!”

Helpful Report

Posted 3 years ago

“Quoted a monthly price for direct debit but 3 months in i owe 280 pounds, i am thinking they give a lower quote just to get your custom i now have to pay an extra 30 pound a month to help clear the 'debt', not very truthful, i would have rather been over quoted than under.”

Helpful Report

Posted 3 years ago

“Robbers to say the least One person in the company will tell you one thing and then speak to somebody else and prices double Best avoided at all costs”

Helpful Report

Posted 3 years ago

“Scottish power took over my account from tonic My monthly payments have doubled in the last year for no apparent reason, just had email from SP tellinging me my payments have decreased, when I checked online they have put them up nearly £5!?????. Can't wait to be rid of them. WORST COMPANY I HAVE EVER USED!”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would, no end of bother with them, constantly wanting more an more money for no reason, would hang up on me when I dispute, honestly please don't entertain them, they should not be allowed to supply energy!!!!!!!!”

Helpful Report

Posted 3 years ago

“Got told lies when purchasing my gas electricity policy with yous..”

Helpful Report

Posted 3 years ago

“Was with them for 3 months after previous company failed, therefore not my choice. I was never able to access website nor see bills. When I left they demanded payment without sight of final bill. After protracted exchanges bill provided but no method of payment given. Tariff rates high and dreadful customer service, avoid at all costs.”

Helpful Report

Posted 3 years ago

“We informed Scottish power of a meter failure in January,3 months later I phoned again to remind them and was put on hold for 30 minutes before the line went dead. The worst customer service of any energy supplier in the past 40 years.”

Helpful Report

Posted 3 years ago

“This company is a complete DISASTER! Not working the website, the chat, you call and be on hold 2 hours or they just finish the call sudely. Not recomended”

Helpful Report

Posted 3 years ago

“I so have to compliment one of the customer service's staff. His name is Rash from Birmingham office. After 3 months of trying to understand why my bill got increased by 100% and every time I have called the customer service, the answer I got, was that I couldn't do anything to change it and I was forced to pay it, which it didn't make sense, because my contract had started 4 months before and from those 4 months, 2 months I was away from home, meaning I could have not spent that much of electricity that could justify an increase of 100%. So after 3 months of trying to sort out this issue and not being able to, I decided to close the account and switch to another supplier. Another surprise came when I decided to close the account. Scottish Power system said I had to pay £600.00 to close it. Of course, I didn't accept it and decide to contact again customer service. Luckily, this time a very nice, attentive person from the staff understood my point of view and because of him, I am writing this review. Rash from Birmingham office needs all the stars in the world for being so professional and get to his hands this situation. He managed to close the account for £300, half of the calculated amount initially. I wish the world would have more people like Rash in their customer service team.”

Helpful Report

Posted 3 years ago

“Worst company I’ve ever had the displeasure of dealing with. They are bullies took over my energy without me agreeing and switched my readings to charge me more.”

Helpful Report

Posted 3 years ago

“This company fail to meter read. If consumers meter read, SP still insist there is balance outstanding.. Then they send a generic email which feels more like a demand. I don't have a smart meter so given I supply frequency to my email submission, I struggle to see how the debt exists. In my opinion SP are krooks in kilts or flamenco fraudsters.. Take your pick.. Avoid AVOID Avoid SP”

Helpful Report

Posted 3 years ago

Scottish Power is rated 1.1 based on 1,102 reviews