Name: Scottish Power
Rating: 1.11

“Have been with this company for around 5 years now, suddenly my monthly bill went from £75 per month to £145! I have tried to switch to another supplier and paid the outstanding of balance of £150 as that is what Scottish Power requested to proceed with the switch then all of a sudden I get another objection from the new utilities company saying Scottish Power objected again only to have Scottish Power email me to say I have to pay another £500!!! I have not changed anything over the years and cannot sort the matter with Scottish Power as cannon get I contact with them, have emailed them several times about it over the last week with no reply, at this current time and with COVID-19 and no income they seem like they are talking advantage of people not being able to contact them.”

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Posted 4 years ago

“OMBUDSMAN IS NEXT STEP FOR ME!!! I switched suppliers at the end of January 2020 (after being with Scottish Power for 42 years) and I have been trying to get the refund I am due ever since. Despite sending endless emails, calls, etc, they have still not paid up. After switching suppliers I left my direct debit active as requested, so that they could pay a refund straight into my account, and instead of refunding me they took out a whole month's direct debit payment! I have written countless times direct to Keith Anderson (CEO) and Customer Services and still no satisfaction. I am banging my head against a brick wall here so I will set up a case with the Ombudsman Service to see if they can 'shake up' this dreadful company to pay up. My advice would be to avoid Scottish Power at all costs - they don't deserve your business!!!!”

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Posted 4 years ago

“By far the worst company on the planet.. 1* is way too generous, you have been arrassing me for over 1 year for bills that don't belong to me, you are bombarding my address with other people's bills even after telling you i am the only owner, you are a disgusting company run by incompetent, i will never use you again and will tell the entire world of your incompetence”

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Posted 4 years ago

“Waist of time. Never get back to you. Never send emails and the app is rubbish.”

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Posted 4 years ago

“Absolute tossers the lot of them. Can't even begin to write the litany of broken promises lies and deadlines that have passed. Months and months of constant phone calls and emails and meter readings to try to sort out a simple billing error. Total and utter waste of time, like talking to a brick wall. Enough is enough, have reported them to the Energy Ombudsman (waste of time) and have now switched my supplier today. VOTE WITH YOUR FEET PEOPLE!!!!”

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Posted 4 years ago

“They are absolutely horrific! By far the worst energy suppliers I have ever dealt with, avoid at all costs.”

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Posted 4 years ago

“Scottish power are an incompetent organisation who can’t simply cancel my account when a tenant moves into the property Nearly 3 months later despite full prompt and repeated information from me that are still sending me letters Even though the tenant has opened an account with them I have been dealing with utility companies for 41 years and have 7 btl properties Scottish Power are the most incompetent bunch I have ever dealt with”

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Posted 4 years ago

“Absolute scammers. My mom uses this company and they Accumulated bills over a period of time and didn’t think to tell her until the bill comes up to a fortune. They are the worst company I have ever come across and the customer service is disgusting with bad attitudes. And uneducated. Terrible terrible terrible company. Would rate a -5 star if I could”

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Posted 4 years ago

“Scottish power. Absolute shambles I have just read the reviews and to be honest I can honestly say I have Experienced nearly everyone of the reviews, from been lied to the minute I signed up to the present day. This supplier seriously needs looking into, there is something seriously dodgy. I personally am in the process of changing suppliers. Word of advice to anyone thinking of changing Give them a very wide Birth.”

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Posted 4 years ago

“Absolutely disappointed! Our smart meter stopped to work in the middle of January. Today is 2nd of April and nobody from that company even trying to solve this problem even when we called and asked for so many times. They gave as a huge bill last month and tell as the provided information from last year, but our house is absolutely new and there is no history! Already two months when they were told as to wait to the end of the month, but no professional reaction of them.”

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Posted 4 years ago

“Whatever you do DO NOT go with Scottish Power! Worst company I've EVER dealt with. Even when you leave them you can't get away. I left Scottish Power 6 years ago (as a result of poor service and following a lengthy complaint) and they started billing me again for the amount of the energy I used for the full 18 months that they were my provider 5 years later, even though I fully settled the account when I left. Nobody did anything to help me, even when I raised a complaint and escalated it through to all the levels their complaints procedure states. Not once did anyone give me an update, looked into my complaint or called me back after the numerous calls I made to get an update. After 3 months of waiting for someone to deal with my complaint I raised it to the energy ombudsman who, after investigating, confirmed there was nothing to pay as I paid for all my energy usage. Although Scottish Power agreed to their decision they have now started billing me again asking me to pay instead of putting my account right! So the stress of dealing with this company continues! They should be shut down, their service is the worst I've ever experienced and all they do is con and try to steal from their customers. Disgusting! 1 star rating is way too good for them!”

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Posted 4 years ago

“Whatever you do DO NOT go with Scottish Power! Worst company I've EVER dealt with. Even when you leave them you can't get away. I left Scottish Power 6 years ago (as a result of poor service and following a lengthy complaint) and they started billing me again for the amount of the energy I used for the full 18 months that they were my provider 5 years later, even though I fully settled the account when I left. Nobody did anything to help me, even when I raised a complaint and escalated it through to all the levels their complaints procedure states. Not once did anyone give me an update, looked into my complaint or called me back after the numerous calls I made to get an update. After 3 months of waiting for someone to deal with my complaint I raised it to the energy ombudsman who, after investigating, confirmed there was nothing to pay as I paid for all my energy usage. Although Scottish Power agreed to their decision they have now started billing me again asking me to pay instead of putting my account right! So the stress of dealing with this company continues! They should be shut down, their service is the worst I've ever experienced and all they do is con and try to steal from their customers. Disgusting! 1 star rating is way too good for them!”

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Posted 4 years ago

“I received excellent customer service from a customer service advisor called Sheldon a good few weeks ago. He listened to my complaint he remained so polite and with a good speaking tone he went out of his way to help me as much as he could. I really appreciated his customer service skills as I would like to say thank you so very much.”

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Posted 4 years ago

“I had the misfortune to switch to sp 3 years ago, I had a smart meter which they told me was no problem to read , I was told repeated that this going to take 2 weeks\they were waiting for a access code then it would take yet again 2 week this has gone on and on no bills no meter read then with health problems i had to go in to hospital, i was not home for over 9 months no one there i had to stay with my son as i had heart surgery and i got my first bill £1200 from march to June when there was no one in my son contacted them ,, told them about the bill and told them the only thing that was on was our alarm to be told well you should tern it off ? that was the start of a or full time and still not sorted yet my advise to anyone KEEP AWAY FROM THIS COMPANY there S__T”

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Posted 4 years ago

“We was using electricity by top up more then 2 years, and when we deside to change supplier, they asked to pay more then £100 for nothing. We contact them to ask what is this money for and why we need to pay, so every time we had different answer about the payment reason. Then we did complaint about that, they said that we will receive a letter about what the situation is and why we need to pay, still nothing, no letter and no information. They just sending warning email letters about payment. Please try to avoid this company...”

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Posted 4 years ago

“The worst company I've ever deal with. Avoid!”

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Posted 4 years ago

“According to Which, Scottish power come 33 out of the 35 power supply companies. I’m surprised they are as high as that!”

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Posted 4 years ago

“What went right!, nothing. Got my name as OSTIN, instead of AUSTIN. Got my bank details wrong, took ages to sort out. Are charging me nearly £170 pm instead of £112 as quoted. This is a quote from Which about Scottish Power. “ Scottish Power came joint-33rd out of 35 British energy companies, as rated by 7,355 members of the public in the annual Which? customer survey. Open the link, they come in 33 place out of 35 top U.K. Providers. Surprised they are as high as that! Read more: https://www.which.co.uk/reviews/energy-companies/article/energy-company-reviews/scottish-power - Which?”

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Posted 4 years ago

“They got refused twice by Utilita, yet after I signed up with Shell they were excepted, yet scottish steamers took over my electric, then shell has only my gas. I am fuming. I was meant to be with shell. Now split between two. Hate it.”

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Posted 4 years ago

“It's been six weeks now since I first rang about getting my refund. Every person I spoke to told me all different things. Now they are using the coronavirus as an excuse for not sorting it out...they have had long enough time to sort it out...way before this lock down and shortage of staff. If someone that worked there knew what they where doing it would have been sorted by now. God know when it's going to get sorted now.”

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Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Scottish Power Reviews