Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,103 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,103 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraudsters is the best word for them. Poor customer service and charging elderly ridiculous amounts of money”

Helpful Report

Posted 9 months ago

“If I could give minus star I would. Their charges to me were completely disproportionate to what we use. I was paying £1,500/month approx. 2 persons in a modest 4 bed home, only had heating on morn and eve for short period and minimal use hot water. Harassed us to get smart meter which we declined so feeling is, they charged us at this highest rate but told me I was on the cheapest and flexi cancer care tariff. All customer service is on X or AI.”

Helpful Report

Posted 9 months ago

“Over £700 in credit and they refused to drop my monthly payment. A dreadful woman in the complaints department who when I asked after being so frustrated on many occasions because this woman talks over me all the time- told me she was the highest person in the department. What a shame for the rest of them if she is the person training them. However, it does go a long way towards understanding the appalling service, customer service or any thought other than they/she is right and you the customer are devoid of brains. My complaint has been going on for several months, the whole reason behind this is because their smart meter doesn't work and they accused me of tampering with the meter!! I requested they send an engineer, it took a year, and he told me they thought I was tampering with the gas and electric meters. The woman on the phone was rather bewildered today when I said to her I was getting the ombudsman involved, It seems I have nothing to complain about. Perhaps I am a little slower at the moment as I am recently bereaved, but I do not want to be treated in the way you think is absolutely fine..... as it isn't fine at all And now I'm told there might be an exit fee, yet there isn't one on the tariff I am on. In the past when meter readings were put in the balance changed within seconds, now it seems this is a thing of the past........Even Mrs talk over me constantly couldn't see any change. I want all my money back, I want a reduced rate and I would like it quickly. I also want a call from someone else, not the woman in complaints who tells me I've been with S.P for years and never had a problem. Well I have a problem it's you Ms. C Can you please get someone to call me back that isn't rude, three times I have had to end conversations with this person as she refuses to listen or do anything to help. I can't wait to leave you and speak to people who actually care. I have actually spent over 4 hours on the phone in total to try and sort this out!”

Helpful Report

Posted 9 months ago

“Just moved to a new property where scottish power are supplying gas or should I say ment to be, spent 4 hours driving around shops to find a new gas card as meter has debt from previous Tennant only to find out the code they gave was void. Spoke to customer service and gave another void code. An engineer was booked in that night which no show, I ring up again to be told we will definitely get a engineer out to you within 4 hour so took them 4 hours of work as no gas in house still and actually thought this time they were gunna show! How wrong I was, yet again 4 hours went past and no show of an engineer again. At this point losing a days wage and causing my ptsd to play up I've given up, do not go anywhere near this mafia company. They need boycotting and money taken away”

Helpful Report

Posted 10 months ago

“Avoid this company at all cost will take money at will no help with nothing but making kieth Anderson a share holders even richer. Why is this company not being investigated a stopped”

Helpful Report

Posted 10 months ago

“I've been with Scottish power for a number of years and was given a smart meter soon after they were first available. All went well with them, other than the guy who installed them didn't know any thumping about how they worked and had no ad ice for me about using them. However all was good till August last year, when the gas smart meter became unresponsive, and refused to communicate with, either Scottish Power, or my unit in the kitchen. I reported this and was told an engineer would be in touch within three months. It's now March 2024 and I still have heard nothing. Plus I have no idea how much gas I'm using. I pay an estimated monthly amount, based on previous usage. I have spoken to head office in Glasgow, who told me I would hear spring 2024. I await action with interest.”

Helpful Report

Posted 10 months ago

“Been trying to get a refund since February,not getting any proper response .”

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Posted 10 months ago

“Awful company who just want your money. Really over charging me. I hate this company so much.”

Helpful Report

Posted 10 months ago

“I don't hold any accounts with you and I am being charged you keep sending me bills and text messages also . I want this sorted or I'm seeking legal advice”

Helpful Report

Posted 11 months ago

“Worst company! Don’t use them. If you ever have an issue with your meter it will take them months to fix. Neither my gas nor electric meter have been communicating with their system since 15/12/23, after weeks of going back and forth I finally had an appointment for someone to come fix them today 9/2/24. They only made an appointment for the electric meter! So I have to wait another month to get the gas fixed this is beyond ridiculous and no one here is helpful.”

Helpful Report

Posted 11 months ago

“Well. My situation was not Scottish Powers fault but every person has done their best to help solve the problem caused by my tenant. We are not there yet but one person said they’d ring me back… and did. And spent 90 ‘mins on the phone trying to help me. They do their best in difficult circumstances and I’ve never waited long to get through compared to other electric companies.”

Helpful Report

Posted 11 months ago

“Joke of a company,none existent customer service when supposedly dealing with a complaints Totally incompetent and can't even get my phone number right!!!”

Helpful Report

Posted 11 months ago

“How is this company even still operating. It's worse than unicom used to be. Overpriced and customer service is non existent.”

Helpful Report

Posted 11 months ago

“Had the worst experience with Scottish power in my life. They over charged me corsed me server mental health infact they even embrassed me by sending people to fit a metre because of my so called debt. After making a number of complaints and going higher that's when I recieved the best customer service altho this took some time they did in the end owe me money and i was greatful for finally getting to the bottom of there incompetence. I Would never recommend them because of how distressed they made me. However the top complaints staff seem to have much better customer service, Superb infact. But who wants to keep dealing with complaints team to get anything sorted correctly, So i left the company.”

Helpful Report

Posted 11 months ago

“Absolutely the worst experience. Minus 4c tonight. Been asking for help since 13.00 because the card meter failed. It is now 21.00 and no engineer has arrived to fix said faulty meter. Lines are closed. Cant cook, cant wash, cant keep warm. App doesn't work, chat doesn't work. Nobody to call. Email links fail and send you in circles. I've rang them 3 times throughout the day because nobody came out within the time slotted. 'We can only apologise'....Scottish Power 👌given up for the evening because that's all I can do.”

Helpful Report

Posted 11 months ago

“ENERGY TERORISTS THEY HAVE BERN TOLD I HAVE EMF SENSITIVITY THEY KEEP CALLING EMALING TEXTING AND COMMING TO THE DOOR TO TRY AND FIT A SNART METER THIS IS HARASMENT AND THERE CAUSING DISTRESS THE COMPANY SHOULD BE TAKEN TO COURT FOR HARASMENT AND THE PRICE OF ELECTRICITY IS A DISGRACE OVER 500 PER MONTH 80 YEAR OLD DISABLED AND 46 YEAR OLD DISABLED DISGRACE OF A COMPANY”

Helpful Report

Posted 11 months ago

“Awful company although im ywt to find one good energy company? Ive asked so many times how a co.pany that claims to use renewable sources foor energy such as the sun and wind can co tinuously up the prices and use excuses like the pandemic, the war in ukraine, international tensions or inflation. I didnt know any of them affected the weather but apparentley they do? My bill dates change every month i was even bill twice in one month yet ive been asking staff now for weeks how can this be yet they refuse to even acknowledge it. Avoid the company.”

Helpful Report

Posted 1 year ago

“The worst customer service I have ever experienced. I have been trying to get this company to issue me with bills for actual meter readings, I have supplied them with photos of the meters showing the reading. They refuse to use accept these readings ,despite the new occupiers moving in giving them the same numbers on the meter readings! They have issued me with estimated final bills which are way over the actual usage. Their chatbot service won't take my readings, their online service won't take my readings, their customer service dept won't accept them either and have escalated my account to a debt recovery service. I have emailed, written and spoken to them for 2 months and clearly stated that I WANT TO PAY WHAT I OWE IN FULL, but they refuse to reissue bills with the actual readings! Next step for me is to copy in my MP and the ombudsman. The stress of willingly trying to pay what I owe has seriously affected my mental health.”

Helpful Report

Posted 1 year ago

“I join the Scottish power on 22 June 2023, I was paying my bills on time , my tariff was 30 p per unit, then in September 2023 at my address were registered different company , my account close, and my mpan was transferred to Valda energy, I was not aware about all, everything done by Scottish power, my last bill paid in October 2023 via d/d, in November beginning November new bill received from Scottish power under different company, I immediately call to Scottish power, they told my account is close, my provider is changed, i called many emails no respond from case worker Kevin, after many calls and emails I received email, which explain the provider change, was not aware about anything, I explain to new provider Valda energy this is my address and please bring back to Scottish power , after 14 days they did, Scottish power did not do nothing , then after my account came back to Scottish power Kevin put new account, account which was under x company which nothing to do with us, Scottish power put their debts and their account with higher tariff under our company name, not enough Kevin was assuring me it same as it was my original account, layers, i have all proofs, Kevin close my original account, asked many times to put my tariff under my original account, then Scottish power took 822 from my account, I have all meter readings which i always sending, but not the taken money also they sending emails to pay harassing, i have all my proofs, i get a lot of stress, the ombudsman still investigating, but I am receiving bill which calculated 41 pence per unit, i never agreed on this tariff, my complains were past to Kevin who is no honest person, plus this is radicular i a made complain about Keven and he is one responding to complin, can you see how they play the game, i have all my proofs even the ombudsman asked them not take any money while investigation they don t care the ignoring ombudsman and took money, i spoke with adviser from Scottish power she was regret she working for tis doggy company, she advised to call to the bank, this how this company treat the customers.”

Helpful Report

Posted 1 year ago

“Your comfortably in credit for them to throw me back in debt how clever is that”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,103 reviews