Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,098 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,098 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Finding another provider. Impossible to contact and charge £200 to a single occupant whose never in. You are criminal and I hope you are investigated and charged for abusing your position.”

Helpful Report

Posted 1 year ago

“Scottish Power are in the same wave as scammers. My fiancé is a former customer of theirs from around 10 years, and despite giving her final bill, transferred to another provider, they STILL harass her for payments. The customer assistants are nothing but arrogant, unhelpful in resolving the issue. I'm disappointed and would never trust this company”

Helpful Report

Posted 1 year ago

“We sell solar to them as we left them years ago for everything else as they are useless. Spoke to a person calling himself Scott possibly the most ignorant person ive ever spoken too! Tried to complain impossible so am writing to the CEO directly. One of the worst 2 companies ive ever dealt with the other being Thames water.”

Helpful Report

Posted 1 year ago

“I have tried to speak to a person called Scott at solar feed in tariffs he was was the most obnoxious, unpleasant person i have ever spoken to i wish to make an official complaint. I spoke to him this morning around 09:25/30 totally unhelpful i wasnt perfect as he went on but how this person is involved in customer services is beyond me. S.G.Holmes”

Helpful Report

Posted 1 year ago

“EVERYONE CONTACT THE OMBUDSMAN!! THEY ARE FULLY AWARE OF SCOTTISH POWERS INABILITY TO RUN AS A PROFESSIONAL COMPANY. THEY HAVE HAD ME RUNNING AROUND IN CIRCLES FOR 4 MONTHS TRYING TO GET BACK MY MONEY! CUSTOMER SERVICE IS AWFUL. SAVE ALL OF YOUR TRANSCRIPTS FROM THE WEB CHAT. YOU WILL NEED PROOF. YOU CAN RAISE YOUR ISSUE WITH THE OMBUDSMAN 8 WEEKS FROM RAISING YOUR COMPLAINT (OR TRYING TO) AS SP REFUSED TO GIVE ME THE COMPLAINTS DEPARTMENT DETAILS UNTIL MY REFUND HAD BEEN PROCESSED- WHICH IT HASNT. THIS DOESNT MATTER THOUGH AS IT IS SAVED IN MY TRANSCRIPTS FROM WEB CHAT AND I HAVE BEEN ADVISED BY THE OMBUDSMAN THIS IS ENOUGH.”

Helpful Report

Posted 1 year ago

“I have cancelled my account gave them the last meter readings and they sent me a goodbye letter. 2weeks later still with them and they connect me to south africa to apparently someone called kassidy most false name I've heard for a contact centre. refused to give me her employee number and last name for solicitors rather than helping keep on about my balance, I asked for ceo and supervisor and got ignore again. Sick of robots if you can't act like a human don't be one.”

Helpful Report

Posted 1 year ago

“Not worth one star. Following a telephone conversation with customer service, well actually there is no customer SERVICE! I was left stressed and crying due to their lack of understanding and empathy during this 'cost of living crisis.' They harass and threaten, are judgemental about their customers personal circumstances when told the amount they demand cannot be paid! Scottish power should ensure all staff have the correct training in order to speak/deal with their customers appropriately. Many people are dealing with serious mental health issues or other illnesses and they could be pushing some customers 'over the edge'. Shame on you!!!”

Helpful Report

Posted 1 year ago

“If I could give them 0 stars I would. Genuinely wouldn't send my worst enemy to this company. I don't have room to list all the problems I have with them, but the worst being you cannot get hold of them. If you email it says your problem isn't suitable for email and you should call or online chat. Online chat says you are better off sending an email. If you call and follow the directions for customer service it takes you to debt collection who either cannot transfer you, don't know the correct number or say try again and don't press a number, just wait till it rings out. Then if you do get through to customer service (after 5 min of options) they tell you lines are too busy and hang up.”

Helpful Report

Posted 1 year ago

“This review is to help other victims or potential victims of Scottish Power (SP). Any issues must first be raised to SP directly, however, based on my experience, they will reply with generic replies or not reply at all. They simply don’t care and are extremely rude, even if copying their CEO (keith.anderson) in the email complaint. SP victims must first obtain a complaint reference before being able to contact Citizens advise (03454040506); only then will SP take the complaint seriously. The Government has requested Citizens Advise to keep an eye on complaints to energy providers and SP are aware of this. SP have been fined heavily by the government, yet they continue to abuse their customers. SP is not a Scottish company, since 2006, Scottish Power has been fully owned by the Spanish multinational energy company Iberdrola, one of the largest utility companies in the world with also very poor reviews. SP are rated one of the worst energy suppliers by “Which?”; please see “Which?” for the most reliable energy supplier. I have been recommended Octopus as “the most reliable”, although anything will be better than SP at this point. I hope this review can help. I never had any issues with any energy company until I became a customer of SP, since then it has been an absolute nightmare with many issues such as being overcharged and a faulty new smart meter. They have punished me for complaining & for keeping photographic evidence for over a month, by raising the tariff and removing my access to view my energy consumption in the phone app.”

Helpful Report

Posted 1 year ago

“After getting smart meters fitted in March 2022 I also got solar panels. The gas smart meter wasn't connecting to Scottish Power and the incompetence and willing of the company to try and understand issues is unimaginable. Complaints are ignored and the communication skills of operatives zero. I complied with their SEG conditions yet they do not pay me anything for electricity fed back to the grid. They ignore my emails and complaints and do not correspond. I would gladly pay more for electricity and gas to another company who would appreciate and work with customers. Honestly keep away from this company once I get if I ever do get this sorted out ill be moving my business. Never before as a retired vulnerable customer have I ever been treated so bad”

Helpful Report

Posted 1 year ago

“I keep receiving letters to a person who does not live at my address they said sorry we've sought it all out and I'm still getting letters to a person who does not live at my address”

Helpful Report

Posted 1 year ago

“Worst experience ever. Few months ago I upgraded my top up meter to a smart meter getting a new account, and I got nothing but trouble since then. I have a gas account where they did an estimate charging me 4 times my actual consumption, and now 2 months after I left them I am still trying to call them to fix it with no results. The first time they told me that I should fix with my new supplier, and my new supplier should call them and fix. But that is not how it works since it is the old supplier, so Scottish Power, who should give meter reading to my new one. Then I called a second time and they keep passing me from a department to another until the last one did not answer and they told me to call back. All because the smart meter they install me is not communicating. Finally, it often happens that when you try to call the automated machine cut the call off for reason of busy lines without giving chances to speak with someone Last time I tried to call the guy close the call while I was speaking, very rude. In two months they were not able to solve the problem”

Helpful Report

Posted 1 year ago

“Nothing But A Bunch Of Thieving Clowns‼️”

Helpful Report

Posted 1 year ago

“Costumer services is NON EXISTENT DISGUSTING AN DISGRACEFUL.”

Helpful Report

Posted 1 year ago

“I close my account with Scottish Power back in September 2022 due to a house move. During this stressful time and after waiting for an hour on hold, I was told my account couldn’t be closed (by a girl who was laughing at my distress) due to their technology not working. I asked for a call back. No one called. I then had to call again, make my final payment and the account was closed. This was confirmed in an email. Seven months later, and I am receiving threatening emails and letters saying I still owe them money. They have told me there was a ‘system error’ and as a result I need to pay otherwise I will incur fees and possible ‘debt collectors’ chasing me. I have made a complaint. They have simply repeated the above and closed the complaint. I am now going to the Ombudsman because quite frankly, Scottish Power are a greedy, rude, fear-mongering company who do not care nor listen to their customers. There is no apology in anything they’ve done and they just think I’m going to hand over further money to them 7 months after hearing nothing from them! Please avoid as during this cost of living crisis, they are chasing people to get more money out of them! Truly immoral!”

Helpful Report

Posted 1 year ago

“I will keep it simple. The worst bunch of amateurs that I have ever come across.”

Helpful Report

Posted 1 year ago

“I have been attempting to close the account of my deceased son since June 2022, they can manage to send the final bill of what they actually owe to my address but supposedly the cheque was sent to the deceased address in August 2022, ombudsman become involved and found in my favour in December ordered the immediate payment of credit plus compensation and an apology.. February 2023 I still had not recieved and cheque, in a call to them I was informed that no correspondence had been sent since the apology email, and would send the payment.. march still no payment I was informed then that I can recieve the credit through bank transfer and to wait 14 days for an email to ask for my bank details. Today 26/4/23 I called them as no email recieved to be told the payment was sent to the account on record which was closed in June 2022, called the bank they can attempt to trace the payment with the faster payment Id, contacted Scottish power no such number is attached to the account they have not recieved the payment back therefore it is the banks problem to sort... sorry but all transactions have a reference number so therefore the payment was never sent.. The transaction was also not the full amount on the account nor included the compensation they was ordered to pay.. Currently back with ombudsman and I will take this to small claims court if necessary Scottish power are keeping the money of a 19 year old who passed away from epilepsy and earning the interest from it”

Helpful Report

Posted 1 year ago

“Scottish Powwer is an organisation that will provide you with bad advise and then avoid you by using there systems. For example they will call you and when you answer the call the line will cut at there end. then they will say they have been trying to contact you, when the truth is they are avoiding you. i now with out gas supply”

Helpful Report

Posted 1 year ago

“absolutely rubbish service, never get through on the phone, two accounts open in our name for gas no electricity bill generated for over six months and NO ONE CAN HELP how can they think this is a good service to people paying their bills.... its hardly free is it”

Helpful Report

Posted 1 year ago

“To all Scottish power users! Please read! Wrong meter conversion. My meter is in m3 but the company use conversion formula for ft3 what gives my bills higher 2.83 times more. Cubic meters (m3) used × calorific value x Correction factor (1.02264) ÷ kWh conversion factor (3.6) = kWh. As an example, if you used 100 cubic meters of gas and had a calorific figure of 38 then it would be: 100 × 38 × 1.02264 ÷ 3.6 = 1,079.45 kWh To convert hundreds of cubic feet to cubic meters, you need to multiply your usage by 2.83 before you start step 2 above. Cubic feet (ft3) So if you used 50 ft3, the calculation would be: 50 × 2.83 × 38 × 1.02264 ÷ 3.6 = 1,527.4 kWh Please note the example shows you conversion For 100m3 is 1079.45kwh And for 50ft3 is1527.4kwh So, for 100ft3 it would be more than 3000kwh!!! Yeah and my bills are calculated by formula for feet3!! Phone them several times and they say that feet3 and meters3 are the same!! Joke!!!”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,098 reviews