“Poor customer service, they don’t reply to either chat or e-Mail and when you do get in touch, they fob you off saying they will be with you next week... Joke of a company, please save your money..!!!!!!”
“Terrible after service, I'm guessing it's outsourced as there are many different agents involved and none of the emails I have received have continuity, two people replying to the same email with entirely different responses. Can't get through on the phone of webchat. Purchased screens, came days later, not next day as advertised, all damaged. Sent me replacements, all damaged. Now I've lost confidence in the product and I'm asking for a refund under the consumer rights act 2015 and they haven't responded to any of my emails. All very stressful. I have never dealt with such a disorganised company. The items are badly packaged and after reading loads of other reviews, they're not bothered because they don't do anything about it. It keeps on happening. The products are lovely if you're lucky enough to receive them in tact, so it's such a shame. They can only go so long before their reputation fails them. Next stop is to report to trading standards and contact the bank to start the chargeback process. Don't buy from them unless you want the drama.”
“Lovely product not the best service thdy did email me back eventually and did send items 2 wks later product lovely they could b quite successful if they sorted their after service out”
“Hi , really bad customer service so many different agents , no continuity, ordered screens , 2 arrived 1 still missing , they don’t phone , you cannot get through on the phone to them , no next day delivery it’s two weeks or more , no tracking , it’s all in correct, would not order again it’s too much hassle.still waiting for a call and refunds .
I’ve lost £90 ,”
“Warming!
It seems to be a scam.
They take orders on a wide scale and don't deliver.
Meanwhile they are still actively advertising on social media and taking on even more orders.
The positive reviews online are fake and misleading.
The cumstomer service is unavailable and not responding.
No refunds are given.
On top of this: they are now setting up companies in other countries, such as the Netherlands.
They are shell companies.
It has a fake address with no employees!
This structure is meant to make sure victims can't recover damages.
I have reported them to all relevant autorities in the Netherlands.”
“Ordered and assured next day delivery, which arrived 7 days later but incomplete. Bogus delivery tracking numbers were sent twice. Eventually after many hours of online chats emails and phone calls I was assured I would get them next day. They arrived eventually another 7 days after. A great product but would not use again due to customer service.”
“This business is a scam and have been reported to Trading Standards. Their positive reviews on other sites are fake and fed in to push the genuine feedback down the list. I haven’t received my order - it’s been 2 weeks. They’ve lied on 4 occasions and gave fake tracking information. The courier company has no record and asked for proof which Screen with Envy won’t provide. They refuse to cancel or refund leaving you stuck. It’s really stressful. Even their website pop-up that says ‘person from Reading just ordered a screen’ is fake! They have that same fake feature on the website of their recently dissolved company! They give the same lies to every customer (courier delays, will be with you in 48 hrs, etc). AVOID! This company is operating fraudulently with no stock to fulfil orders.”
“The worst customer experience I've ever…
BE WARNED: They might well send your first order - or part of your first order - fast. Then - when you order again - or wait for the rest of your order to turn up - that's when the con happens. They take your money but you won't get the remainder of your order, or your next order. This is classic confidence trickery and manipulation.
They sent me a third of my order but not the rest of it - almost £500 of screens.
The "small family business" they declare themselves to be - is, in fact, a call centre. Every message you send them remains unread - but their bots fire off glib idiotic responses that totally miss the point. Honestly - it is jaw-droppingly appalling and stressful!
If you phone - they cut your call off. Very occasionally you get through - and all the humans I spoke to were reluctant to help and quite rude too. Worst of all though - everyone I've spoken to at Screen with Envy has told me something totally different about my missing order! One of them said it was on the way. Another assured me it would be sent in a few days. I could go on.
They're lying - and they've taken my money. Do not trust these people.
I called the courier - and the tracking number Screen with Envy gave me is fake!
I am now looking into legal representation. I've read the other reviews on here and realise that this is fraud! I think quite a few of us have been ripped off by them and we need to take it as far as we can.”
“ENTIRELY JARED OF WITH THE COMPANY, HAVING TO WAIT 2 MINITES ON THE PHONE IS A JOKE, CAN'T SPEAK TO PERSONALLY DELIVERED THE WRONG GOODS PROMISE THE EARTH AND NOT DELIVER THEIR PROMISES. WAITING FOR GOODS TO BE DELIVERD. HACKED OF.
JL”
“Would give it no stars if I could....... ordered on 22 March 2021 - very helpful at the point of me ordering. Told items would be here within 1 working day. 14 April - still no order. Have emailed and called and been told my posts are out of stock, but will be delivered next week / tomorrow. This has to be a scam. Am reporting to trading standards for breech of distance selling regulation, and will be taking small claim court action if refund is not processed within 5 days”
“Have the same experience as other comments ,no next day delivery ,no customer contact that is acceptable ,phoned however no agent available.Told TNT had them but they don’t! Very disappointed so far .Think it may be a credit card dispute 😫”
“I have only put 1 star as no option to leave less on here. This company is a scam, they take your money and don't send the stock. I ordered and paid 4 weeks ago and have been fobbed off ever since. The customer service is a bot usually called Sophie. They hardly ever answer the phone but instead send you to an answer service that never call back. If you post on social media you will get blocked and the comment gets removed and so prospective customers do not get a true reflection of this company. Worst customer service ever PLEASE don't part with your money. I have reported to Trading Standards”
“Everything is wrong with this company!!!!! Their customer service is appalling!!!! They lie constantly saying the order is being processed!!!!
Don’t believe a word they say! They’ll take your money but you won’t receive your order!
AVOID”
“I have in all my years never had such a bad customer experience as I have with screen with envy, they obviously cannot fulfil the orders they already have because I have been waiting since mid February, told lie after lie after lie so far I have been given two separate distribution dates both fake be warned that what Pallex told me was that they seem to scanning goods into the system but not following through with delivery so it looks like they have been distributed but the delivery company’s are not physically receiving them, then when you complain they are blaming the delivery company’s but obviously they can not deliver what they have not been given, this is just a snippet of the run around I have been given this is no way to run a reputable company. It’s criminal that they continue to falsely advertise, break the contractual agreement by taking money for out of stock goods claiming next day delivery and not delivering in reasonable time, displaying brazenly such customer disservice and are able to continue to trade this way. I have given up contacting customer service because there words are empty and deceitful. I have had to resort to reporting them to trading standards and watchdog and am prepared to take them to court as they seem to think there bully behaviour is acceptable but it is not fair to treat people this way”
“I ordered £600 worth of panelsA month ago. I was given the first delivery date and the panels did not arrive. I was then told a second date with tracking information and again they did not arrive. I contacted them again and they told me they were lost by couriers and given a third date. They have not arrived so I have opened a dispute with my credit card company. Seriously a massive scam do not waste your money.”
