Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent click and collect service in the current climate, I think that I will use this service all the time.”

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Posted 4 years ago

“I completed an order for a tape measure online and was informed it was a collect today item.i then received the text that my order was ready . I arrived at Bangor Co. Down store around 6 minutes before closing time . There were about 3 others in front of me and I was informed that the customer In front of me was the last they would be dealing with and to come back in the morning. I told them I had received the item ready for collection text and was less than impressed. A couple of minutes later I was sitting in my car on the phone and was approached by a staff member telling me they could deal with me. I gave the order number went to the door and was told the item was out of stock . I wasn’t offered an alternative ( it was only a tape measure after all) I was informed I would receive a refund in 10 days. According to screwfix their collect today items are in stock and will be available within minutes of placing your order. Not impressed.”

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Posted 4 years ago

“Great service and easy to use website for click and collect orders.”

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Posted 4 years ago

“Can't use screwfix gift card online. WHY?? As screwfix are only taking online orders I have a worthless gift card. Toolstation for me now.”

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Posted 4 years ago

“Thanks for staying open, I order on line and by the time I drive over to the store (5 mins) the stock is ready. Staff are always friendly and helpful. Great to have had you move into Warminster!”

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Posted 4 years ago

“Bought an Erbauer mitre saw from Screwfix last week, what they sent me was a dangerously unusable device and an absolute disgrace also, is that I have had no reply from them after contacting them by email twice. Pics, video not allowed, too big...?”

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Posted 4 years ago

“Last Friday 8th May I took delivery of an Erbauer mitre saw from Screwfix. On unpacking and checking the saw, I was horrified to discover some serious damage on the saw itself. The blade was bent, yes bent, and dangerous to use, the plastic insert on the left of the blade had gouges out of it, paint was chipped at a no of places on the saw, the rear carry handle was loose and not affixed properly, a bag which should, I believe, have been over the saw was loose in the box, the power cable was stuffed into another bag and had a knot tied on it. This is a disgraceful way to send any item to a customer. I have contacted Screwfix on two different occasions and as yet I have had no reply. I understand this is a difficult time but there were no issues selling and shipping so why is customer services so bad?”

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Posted 4 years ago

“Not acceptable and I’m not even sure legal. I get the problems but they have had weeks to find a solution Thank you for your recent e-mail. My apologies for the delay in replying, our Call Centre and Head Office are currently closed and so we have a very limited team dealing with an extremely high level of customer enquiries from home. Our stores are not able to accept returns until further notice as we are now providing a service that minimises social contact and we can assure you we will do all that we can throughout these unprecedented times to protect our colleagues, customers and their families. Please keep the item and your receipt safe and return it back to us when normal business resumes. All trading updates can be found here My apologies for any disappointment or inconvenience this may have caused and if we can be of any further assistance please do not hesitate to contact us”

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Posted 4 years ago

“Staff not that knowledgeable. but have a great range of products.”

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Posted 4 years ago

“Always have what I need at a reasonable price. Online orders are always supplied promptly and correct items. Wouldn't go anywhere else”

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Posted 4 years ago

“Customer service was amazing.”

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Posted 4 years ago

“Ordered Item for collection instruction were to wait for text to say order ready for collection. No text sent email on three occasions no Response for screwfix poor service cant get hold of anyone at screwfix”

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Posted 4 years ago

“Always a great service ordering and collecting from them”

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Posted 4 years ago

“The staff at the Rochdale branch have always been great and even more-so in the pandemic we are currently in. Brilliant service and brilliant staff!”

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Posted 4 years ago

“All ways helpful, click and collect service works well even under the current circumstances”

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Posted 4 years ago

“Outstanding service and products. Highly recommend. I use them all the time due to the great service.”

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Posted 4 years ago

“During the Covid 19 lockdown they performed so well. Far better than any of their competitors.”

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Posted 5 years ago

“Very helpful especially during covid 19”

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Posted 5 years ago

“Hi all I order the brushed stainless steel I pick it up Friday and electric turn up Saturday to fit the light and infor me it had rush on the light order it from birkenhead shop the manager today Monday 23/3/20 was out of order with me I will not us this birkenhead shop for long time I hope the manager is sack to”

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Posted 5 years ago

“Called in to weston super mare .iam a business owner and because iam not a electrician or plumber was just dismissed I then went into edmundsons electrical and spent 350 on parts if as a business you can afford to turn away money you shouldn't be in business...”

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Posted 5 years ago

Screwfix is rated 4.0 based on 735 reviews