Screwfix Reviews

"Absolutely terrible customer service, or shall I say more or less non existent!\r\n\r\nHad a product from screwfix and it was faulty, then got a replacement sent out.\r\n\r\nA month later the replacement was faulty.\r\n\r\nI then asked screwfix to collect the item from my address and give me a refund.\r\n\r\nThey sent the courier out to collect the item last Friday. Since then it\u2019s been nothing but ignorance and blatant lack of customer service.\r\n\r\nI still haven\u2019t received my \u2018refund\u2019, and still don\u2019t have a clue when or if I will be getting it.\r\n\r\nI have emailed them countless times with the emails clearly being ignored.\r\n\r\nI have asked countless times what account the money is going back into, when I will receive it, etc.\r\n\r\nAll to no reply.\r\n\r\nVery quick to take your money but an absolute horrid company when it comes to processing a refund. (Of \u00a3519.99).\r\n\r\nWill never use screwfix again as they clearly tell their staff to ignore certain emails.\r\n\r\nSpent thousands with them over the course of this year but have already changed supplier.\r\n\r\nComplete and utter waste of time and thieves.\r\n\r\nIf you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund."

"Absolutely terrible customer service, or shall I say more or less non existent!\r\n\r\nHad a product from screwfix and it was faulty, then got a replacement sent out.\r\n\r\nA month later the replacement was faulty.\r\n\r\nI then asked screwfix to collect the item from my address and give me a refund.\r\n\r\nThey sent the courier out to collect the item last Friday. Since then it\u2019s been nothing but ignorance and blatant lack of customer service.\r\n\r\nI still haven\u2019t received my \u2018refund\u2019, and still don\u2019t have a clue when or if I will be getting it.\r\n\r\nI have emailed them countless times with the emails clearly being ignored.\r\n\r\nI have asked countless times what account the money is going back into, when I will receive it, etc.\r\n\r\nAll to no reply.\r\n\r\nVery quick to take your money but an absolute horrid company when it comes to processing a refund. (Of \u00a3519.99).\r\n\r\nWill never use screwfix again as they clearly tell their staff to ignore certain emails.\r\n\r\nSpent thousands with them over the course of this year but have already changed supplier.\r\n\r\nComplete and utter waste of time and thieves.\r\n\r\nIf you are going to spend money with these then know they will ignore and try to keep your money instead of processing a large refund."

"Theft & Misleading Customer coupled with Bad Customer Service from Screwfix Unit 1 Edmonton Trade Park.\n\nI purchased a bath panel with a 5 year warranty two weeks ago. Within two weeks of purchase a crack appeared on the center of the panel, I took it back immediately to the store it was purchased from with receipt for a refund & I was given 5 excuses to not accept the return. When I challenged the excused not appropriate for the situation the managers decision was very vague with his response & came to final excuse that because I made minor alterations (cut a tiny peice at the end of the panel to allow space for my wash hand basin waste pipe that is connected to the bath waste pipe) so the panel fit perfectly with my bath they won't accept the return although the crack damage area was in the middle, center surface of the panel which was not caused by the alteration I made at the end of the panel made two weeks prior the damage occurred.\n\nContacted customer service who then called the same store it was purchased from and spoke to the same manager who refused to then later also refused to accept the return over the phone.\n\nTo me this is theft from Screwfix for misleading customers about their item comes with 5 year warranty, when you approach them directly with a fault with their product to then refuse to give a refund for their cheap faulty item after two weeks of purchase. As the panel would have been disposed off if no alterations was made why then refuse with alterations. Head office Management needs to review their warranty policy or remove it completely so you know you have no cover when you purchase any of their items.\n\nThis review was left on their website but not visible to customers"

"Theft & Misleading Customer coupled with Bad Customer Service from Screwfix Unit 1 Edmonton Trade Park.\n\nI purchased a bath panel with a 5 year warranty two weeks ago. Within two weeks of purchase a crack appeared on the center of the panel, I took it back immediately to the store it was purchased from with receipt for a refund & I was given 5 excuses to not accept the return. When I challenged the excused not appropriate for the situation the managers decision was very vague with his response & came to final excuse that because I made minor alterations (cut a tiny peice at the end of the panel to allow space for my wash hand basin waste pipe that is connected to the bath waste pipe) so the panel fit perfectly with my bath they won't accept the return although the crack damage area was in the middle, center surface of the panel which was not caused by the alteration I made at the end of the panel made two weeks prior the damage occurred.\n\nContacted customer service who then called the same store it was purchased from and spoke to the same manager who refused to then later also refused to accept the return over the phone.\n\nTo me this is theft from Screwfix for misleading customers about their item comes with 5 year warranty, when you approach them directly with a fault with their product to then refuse to give a refund for their cheap faulty item after two weeks of purchase. As the panel would have been disposed off if no alterations was made why then refuse with alterations. Head office Management needs to review their warranty policy or remove it completely so you know you have no cover when you purchase any of their items.\n\nThis review was left on their website but not visible to customers"

Product arrived on time and was fairly priced but the shock absorbers are terrible. The fronts just don't stop bouncing. JOM blue line coil over kit. I would avoid at all costs. Nick Mcevoy