Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

“As a 25 year old homeowner I understand people don't believe me when I say I want to buy a sofa, money waiting. However, to be questioned whether I still believe in the Easter bunny and santa clause, patronised and told that all Norfolk women are physcopaths, I was most appauled. My business will be taken elsewhere! Disgusting attitude towards a customer.”

Helpful Report

Posted 5 years ago

“ANDREW at Preston store really really rude.”

Helpful Report

Posted 5 years ago

“The warranty is not what it seems! I was devastated to find that that the beautiful love chair I purchased from SCS had begun to come apart, staples are sticking out of the left hand central line where the chair arm and body meet on the exterior, as it was evening I was determined to contact SCS as soon as physically possible. The next day I made a phone call to ‘Furniture After Care’ department, praying that my 2-year warranty had not expired. After speaking to the lady advising she said it expired in 6 days time… perfect. As I went to book in the work to be done, she told me there would be a £75 call out charge…?! How is this possible with having 2-year warranty on the sofa? That price is extortionate, I may as well pay someone to repair it. What is the point in having a 2-year warranty if they are going to charge me anyway? The reason for warranty is so a customer is satisfied that they will be covered for faults with the sofa, to give themselves security and peace of mind that they are making an honest and worthwhile purchase. I was then advised in the contract, which may I add is not discussed in store there is a clause “11.4. You will have to pay a call out charge of £75 including VAT if you wish to make a warranty claim at any time on or after 12 months from and including the date of delivery of the products” A bit extreme but to get my point across I offered to bring the chair into store, as it is a 'call out fee' surely there would be no charge? therefore not requiring a 'call out fee' and to be fair the cost of getting the chair to the store is would be less than the actual call out fee. In response SCS informed 'the £75 is a charge for someone to come and assess the furniture. Any damage that is then found to be of a manufacturing fault we would then repair it at no further cost to yourself' So actually you are paying someone to look at the product to potentially not even do the work on it, I would like to clarify that this is not a tear this is staples falling out of my chair, this is a defect and if I had a child that would be a dangerous circumstance but I do however have a dog so therefore did not want to incur vet bills should the dog cut himself or even eat the staples, and the fact that I am under warranty of which was sold to me at 2 years. I can confirm to all future customers it is in fact a 1 year warranty with a further 1 year of paying a charge for someone to 'assess' and maybe not fix the product. I can assure you I was not satisfied and I certainly don’t feel like I have been given the level of customer service expected from such a large company like SCS. I just wanted to inform anyone who is potentially going to purchase from SCS so they do not have to experience the same issues I have experienced. No conclusion was found.”

Helpful Report

Posted 5 years ago

“I was devastated to find that that the beautiful love chair I purchased from SCS had begun to come apart, staples are sticking out of the left hand central line where the chair arm and body meet on the exterior, as it was evening I was determined to contact SCS as soon as physically possible. The next day I made a phone call to ‘Furniture After Care’ department, praying that my 2-year warranty had not expired. After speaking to the lady advising she said it expired in 6 days time… perfect. As I went to book in the work to be done, she told me there would be a £75 call out charge…?! How is this possible with having 2-year warranty on the sofa? That price is extortionate, I may as well pay someone to repair it. What is the point in having a 2-year warranty if they are going to charge me anyway? The reason for warranty is so a customer is satisfied that they will be covered for faults with the sofa, to give themselves security and peace of mind that they are making an honest and worthwhile purchase. I was then advised in the contract, which may I add is not discussed in store there is a clause “11.4. You will have to pay a call out charge of £75 including VAT if you wish to make a warranty claim at any time on or after 12 months from and including the date of delivery of the products” A bit extreme but to get my point across I offered to bring the chair into store, as it is a 'call out fee' surely there would be no charge? therefore not requiring a 'call out fee' and to be fair the cost of getting the chair to the store is would be less than the actual call out fee. In response SCS informed 'the £75 is a charge for someone to come and assess the furniture. Any damage that is then found to be of a manufacturing fault we would then repair it at no further cost to yourself' So actually you are paying someone to look at the product to potentially not even do the work on it, I would like to clarify that this is not a tear this is staples falling out of my chair, this is a defect and if I had a child that would be a dangerous circumstance but I do however have a dog so therefore did not want to incur vet bills should the dog cut himself or even eat the staples, and the fact that I am under warranty of which was sold to me at 2 years. I can confirm to all future customers it is in fact a 1 year warranty with a further 1 year of paying a charge for someone to 'assess' and maybe not fix the product. I can assure you I was not satisfied and I certainly don’t feel like I have been given the level of customer service expected from such a large company like SCS. I just wanted to inform anyone who is potentially going to purchase from SCS so they do not have to experience the same issues I have experienced. No conclusion was found.”

Helpful Report

Posted 5 years ago

“My husband and l have been looking for a sofa and chair for ages,we have been all over Lincolnshire you wouldn’t believe how many sofas and chairs our bottoms have sat on and still we haven’t been lucky. The last store we went to was near Grantham with still no purchase and the young man asked us if we had tried SCS we both said no so went outside and googled the nearest store it was Lincoln . So off we went to Lincoln found the store and was seen to by Brian a very helpful man he was we told him what we wanted and he said come with me Well he showed us two settees with chairs we sat in them and enjoyed a cup of coffee we had a good chat and guess what we actually bought one couldn’t believe it Brian was a treasure he went through everthing with us and within the hour. Our purchase Was made looking forward to the delivery can’t wait Thank you all especially Brian a lovely friendly shop with lovely staff they all are a credit to your firm”

Helpful Report

Posted 5 years ago

“SCS CHELTENHAM BRANCH. Do NOT buy a carpet from this company. WHY: 1. Carpet fitters are outsourced. This is you first challenge. 2. The carpet may ( will ) - not fit as the salesperson measured your room and he is not an experienced fitter. 3. Low grade underlay/ Your carpet looks very cheap. 4. The customer service is designed to hang on to you money no matter what you say and do. 5. SCS take your money - NO SERVICE. Please be careful. Chris”

Helpful Report

Posted 5 years ago

“horrendous Aftercare, Do not use SCS for carpets, The reviews show this as I can't even be bothered to explain how poorly they look after you once you've spent your money with them. Taking them to court now.....Got load of photo/video evidence!!! Charlatans!!”

Helpful Report

Posted 5 years ago

“I was devastated to find that that the beautiful love chair I purchased from SCS had begun to come apart, staples are sticking out of the left hand central line where the chair arm and body meet on the exterior, as it was evening I was determined to contact SCS as soon as physically possible. The next day I made a phone call to ‘Furniture After Care’ department, praying that my 2-year warranty had not expired. After speaking to the lady advising she said it expired in 6 days time… perfect. As I went to book in the work to be done, she told me there would be a £75 call out charge…?! How is this possible with having 2-year warranty on the sofa? That price is extortionate, I may as well pay someone to repair it. What is the point in having a 2-year warranty if they are going to charge me anyway? The reason for warranty is so a customer is satisfied that they will be covered for faults with the sofa, to give themselves security and peace of mind that they are making an honest and worthwhile purchase. I was then advised in the contract, which may I add is not discussed in store there is a clause “11.4. You will have to pay a call out charge of £75 including VAT if you wish to make a warranty claim at any time on or after 12 months from and including the date of delivery of the products” A bit extreme but to get my point across I offered to bring the chair into store, as it is a 'call out fee' surely there would be no charge? therefore not requiring a 'call out fee' and to be fair the cost of getting the chair to the store is would be less than the actual call out fee. In response SCS informed 'the £75 is a charge for someone to come and assess the furniture. Any damage that is then found to be of a manufacturing fault we would then repair it at no further cost to yourself' So actually you are paying someone to look at the product to potentially not even do the work on it, I would like to clarify that this is not a tear this is staples falling out of my chair, this is a defect and if I had a child that would be a dangerous circumstance but I do however have a dog so therefore did not want to incur vet bills should the dog cut himself or even eat the staples, and the fact that I am under warranty of which was sold to me at 2 years. I can confirm to all future customers it is in fact a 1 year warranty with a further 1 year of paying a charge for someone to 'assess' and maybe not fix the product. I can assure you I was not satisfied and I certainly don’t feel like I have been given the level of customer service expected from such a large company like SCS. I just wanted to inform anyone who is potentially going to purchase from SCS so they do not have to experience the same issues I have experienced. No conclusion was found.”

Helpful Report

Posted 5 years ago

“I know it's the worst company with the worst service and quality I have ever had the unfortunate experience with I can not find words to describe how much I would NEVER EVER recommend anyone to buy from this company in fact iwould not even if they paid me! They deserve no stars and should be forced to stop trading !”

Helpful Report

Posted 5 years ago

“OMG had i read all these reviews i would not have bought a carpet from SCS. They are a nightmare!!! Totally uninterested once they have your money😡😡😡 I have been waiting over 3 weeks for someone to get back to me for a fitting date and they keep promising me they will give me a call. Am so worried that i will have trouble getting my money back. All the staff at the Milton Keynes branch are arrogant and rude. Do not buy from SCS !!!!!”

Helpful Report

Posted 5 years ago

“Awful company, won't deal with my complaints properly and are ignoroing me. Disgusting service”

Helpful Report

Posted 5 years ago

“Terrible shame can’t review with minus star (s). An absolute nightmare, stressful experience which I would never ever repeat even if furniture was free. Corner unit and swivel chair ordered and paid in full. Long delay before just the chair was delivered - but wrong chair. Chair re-ordered, again long wait for delivery and collection of correct chair. (Corner unit still not available). Chair delivered - chair is swivel chair with eight seams - not one patterned seam matched - clearly made from off-cuts. Eventually after numerous calls, emails, photos, SCS agreed to exchange for new one. Long wait (still no corner unit). Corner unit booked in for delivery- didn’t turn up. Re-booked, due in morning but arrived early evening. Long delay with 3RD CHAIR - arrives eventually but exactly the same as the previous badly upholstered chair. Endless phone calls, emails and more photos. SCS NEVER RETURN CALLS/CORRESPONDENCE. Finally, they confirm this chair has been discontinued and anyway they couldn’t make one with the pattern matching. 33 phone calls, numerous emails and 8months later decided enough was enough. Accepted £60 compensation. The worst shopping experience ever”

Helpful Report

Posted 5 years ago

“I would never buy another carpet from… I would never buy another carpet from this company !! I spent a huge amount of money with them , had the carpets down for 4 weeks and the carpet has mottled ..it looks like the carpet has been down for 4 years not 4 weeks !!! The company came out and looked at it , the surveyor said we were sold the wrong carpet ..this was shared with the customer services department whom have said theres no manufactors fault ... So if you want the " weared look" in 4 weeks of having them fitted then by all means go to SCS ..if like me you want you carpets to look new for sometime longer than 4 weeks, then stay well away ! Must just add there is only two of us who live in the property !!!! Never again will I buy from SCS until they can value their customers .. Absolutely shocking!!!!!”

Helpful Report

Posted 5 years ago

“I would never buy another carpet from… I would never buy another carpet from this company !! I spent a huge amount of money with them , had the carpets down for 4 weeks and the carpet has mottled ..it looks like the carpet has been down for 4 years not 4 weeks !!! The company came out and looked at it , the surveyor said we were sold the wrong carpet ..this was shared with the customer services department whom have said theres no manufactors fault ... So if you want the " weared look" in 4 weeks of having them fitted then by all means go to SCS ..if like me you want you carpets to look new for sometime longer than 4 weeks, then stay well away ! Must just add there is only two of us who live in the property !!!! Never again will I buy from SCS until they can value their customers .. Absolutely shocking!!!!!”

Helpful Report

Posted 5 years ago

“Bought a sofa in 2017 with 5 years cover. Last year one side of the sofa started to sink in. We contacted Scs Trafford and they gave us the number for a company called castilon. Absolutely useless, took ages to get back to us. We got in touch with Demi at Trafford and she gave us a number to call. The call handler apologised and said she would get someone to sort it out. Instead we got a letter saying we would have to pay! What was the point of telling us to take out 5 years cover? We tried getting in contact with Demi and got no reply. We tried contacting the showroom and no one answers the phone. £2500 down the drain, we'll never buy from here again or recommend them to anyone.”

Helpful Report

Posted 5 years ago

“If i could award minus 4 stars for this company that would be not enough. They promised to deliver a vinyl floor on 4 occasions and never delivered. They never answer the phone and if it wasn't for the young lady Danielle in administration they would be minus 20 stars. The store Manager Stuart is a complete joke and is on the defensive as soon as you ask him for answers. Avoid this company at all costs”

Helpful Report

Posted 5 years ago

“On the day of delivery they left my boyfriend to place the furniture in the room and left all of the rubbish. 3months later still waiting for a footstool which they got wrong.”

Helpful Report

Posted 5 years ago

“careless management zero customer service Goods made in China Cushions lowest quality waste of money Headaches”

Helpful Report

Posted 5 years ago

“Horrendous quality. Shocking after care. Rip off warranty. Sold me (missold me more like) an Endurance range sofa saying it was like leather and as robust as real leather but turns out after 18 months that was a load of rubbish. The Endurance material is peeling and bubbling all over the place and looks like it's ready for the tip. It's not even heavily used and it's peeling. SCS won't even reply to my complaint I made to them so I'd steer well clear if I were you. Another piece of advice, don't trust anything they say about the sofa guard warranty. It's not worth the paper it's written on and they will fob you off with any excuse not to pay out. Waste of £200+ that you'd rather keep in your pocket. Go elsewhere if I were you.”

Helpful Report

Posted 5 years ago

“Got great deal staf very happe &helpefull delivery staf could not do be more helpful &promt with delivery as we ar disabled”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

SCS Reviews