SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sick of my sofa and chair delivery date getting changed so reply to the emails and all of a sudden they can't find my replies they are an absolute joke”

Helpful Report

Posted 2 years ago

“Furniture insurance and warranty on a lazyboy sofa was a complete waste of money with SCS. Reclining function not working properly and following an engineer visit told not a manufacturer fault so they aren't considering the claim ?!?! Surely if it was a manufacturer fault it would be covered by a warranty anyway? Sofa isn't even 2 years old. Dog chewed through a cable....ACCIDENT...not covered but accidental cover is included. GO FIGURE! Don't waste you're money on this extra it doesn't cover anything.”

Helpful Report

Posted 2 years ago

“Still waiting for sofas which were ordered 5 months ago , they now have emailed us twice changing the date of delivery, partner rang up to ask why they keep rearranging date only to be hung up on twice !!! Terrible customer service!!! Will we ever get them SCS ???!!!!”

Helpful Report

Posted 2 years ago

“Worst customer service ever!! Poor quality items. Originally I was sent a sofa and foot stall which were different colours due to being made from different batches of material. Finally got this sorted and a new set delivered, the cushions had collapsed within 2 weeks and the material had split in one back cushion and the top of the foot stall, had someone inspect this and was informed that it was an insurance issue, had the insurance company out who then informed me that this is a manufacturing fault, had scs out again who denies that the splits were from faulty material but ordered new seat cushions as they had very clearly completely collapsed. These new cushions have now collapsed too. I have been promised multiple times over the past year that a manager will call me back to sort this out but I am still waiting!! I have spent hours and hours on the phone and still haven’t spoken to a manager! It had now been over 2 years since I ordered this suite and I am yet to have a matching unbroken product!! Never buying anything from here again! AVOID!!!!!”

Helpful Report

Posted 2 years ago

“Fortunately for this company I wont start my review by saying how terrible the service is, I will let my review speak for itself. 1) Bought a 'leather sofa' apparently made in italy. The dye is coming off and it looks like it now needs to go to the tip. Customer after care is appalling and the insurance isn't worth the paper its written on. 2) Had some vinyl fitted in my kitchen and it's now coming away from the floor. The surveyor said 'oh madam you have a major problem with subsidence'. So on reflection of this company who have supplied a £4000 suite which is no longer fit for purpose and also claim that part of my house is falling down. I think it speaks in volumes to a oid at all costs.”

Helpful Report

Posted 2 years ago

“Very very disappointing. Ordered £5k of carpets for new house. Complete fiasco on fitting day, they couldnt find the correct door bars, turned up 2 hours late. Ran out of time on the day, so have been left with 6 carpets and fitting materials in the landing, no follow up from them to rebook a fitter , I spent hours contacting and no resolution. I will report this to ombusdman, its an apalling lack of any form of customer service.”

Helpful Report

Posted 2 years ago

“Lazy Boy Knoxville leather 2 seater sofa and chair purchased June 21 received November 21. Video in shop misleading by stating the origins of Lazy Boy made in Michigan USA and still are, which had us believing ours was coming from America. NOT TRUE : Member of staff told me the brunt of the Lazy Boy furniture is made in China which explains why it took so long to get to me. If I had been told where it was being manufactured I would not have purchased it and certainly not have paid almost £3500.00 for it. After only 2 month the chair seat cushions sunk and the leather stretched ( more than our previous 14 year old suite had ) later the sofa springs were squeaking and the wooden frame was giving off a cracking noise. We asked for our money back after a technician from SCS was sent out to inspect the furniture as it was not fit for purpose. A report from the technician stated the chair was ok but the fault with the sofa had to be repaired. Not True : It was the fault with the chair that originally gave us reason to complain with the sofa problems occurring later. We received a reply to say that we had to give SCS the right to repair the suite as we had been in possesion of it for more than 30 days. Not True : Read Lazy Boy problem part two. Having read of poor after sales help from SCS I decided to have my own independent inspection done before they did anything and told them so. I booked a date for the independent inspection to take place but it was not necessary as SCS agreed to collect the furniture and give me a full refund which I received today 11/3/22 personally I think that speaks volumes. I would also add that all the review sites for SCS give poor rating except TrustPilot who receive on average 1000 reviews eack week ( if they are genuine ) for SCS which show as 4.5/5, however, if you read them you will note they refer mostly to the delivery drivers and not to the product SCS are selling and poor reviews get swallowed up by the mass of good delivery reviews which I believe is a smokescreen to hide the truth. I was even asked to give feedback to trustpilot by a link after SCS had requested the same regarding the delivery men who took the suite away no mention of what was wrong or anything just how good were they at taking the furniture away, unbelievable !. My recent reviews on this subject have diasappeared into the masses in a matter of days so unless you are prepared to read through hundreds and hundreds of reviews you will never find them. Search under the heading : SCS kidology or Lazy Boy facts. There are 3 parts.”

Helpful Report

Posted 2 years ago

“Told my sofas were hard wearing but gave me a aftercare insurance the weave started snapping but they said it was not a manufacturing fault It was accidental damage the insurance said because I said I didn’t Know how it happened it was not covered not worth the paper it was wrote on don’t use SCS or the insurance they give .”

Helpful Report

Posted 2 years ago

“Had a carpet fitted by scs and on leaving the inside of the property there was valuable items taken with them.”

Helpful Report

Posted 2 years ago

“this geeter k-8 school needs to fire MS. R. HENRY for fraud,neglect of duty,substantial noncompliance with school laws”

Helpful Report

Posted 2 years ago

“Dont buy anythink with scs”

Helpful Report

Posted 2 years ago

“Terrible service. Came to measure for a hall/stair carpet then when it came to fitting, they had got the measurements wrong. Took ages to get a correctly sized piece for the hall and the whole thing was fitted badly. Treated with disdain when we asked for remedial work and are still waiting for the fitter to call back. Based on his previous dreadful work, we don't want him. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Do not buy disgraceful after care service, insurance not worth the paper it’s wrote on , told covered accidental damage that’s rubbish had my sofa less than one year told by store manager it was hard wearing but that wasn’t true and when weave started snapping they said it was accidental and passed me to the insurance company who said no don’t cover that, the worst company ever keep well a way.”

Helpful Report

Posted 2 years ago

“Do not have any dealings with this company we paid over £4,000 for a new serene carpet at nearly £56 a square yard and in 9 months since we bought it it looks 10 year's old worn old carpet and we have looked after it wearing no shoes ever indoors and we have no kids running around we complained to SCS thay sent a carpet surveyor who seid to us you will get all new carpets I am 99 per cent sure of this when the head office get my report the carpets are not fit for purpose .we have just had email from SCS flooring aftercare saying our carpet problems were due to local causes whatever that means we are going to trading standards and we are going to try to get the money back from credit card company that we paid for the carpets saying the carpets were not fit for purpose when we bought them 9 months ago from s c s. please don't find yourself s in our position stay well away from s c s and save yourself a lot of money and hassle.”

Helpful Report

Posted 2 years ago

“ScS Do Not Buy is my Facebook page, read my story there. Worst people I have ever been unfortunate to buy from. https://www.facebook.com/groups/350527483594817”

Helpful Report

Posted 2 years ago

“Disgusting aftersales sevice, over 1 year trying to get satifaction from them, (seats on settee assembled 30mm out of line from new) quality and guarantee means nothing to anyone there, even CEO not interested. After 1 year the left hand settee arm literally fell off, with their nasty unhelfull attitude I was too afraid to contact them and paid for a local repairer to sort it out, the retaining bolts holding the arm on had not been fitted, don't know how it held on so long, (see picture attached) I implore potential customers to read reviews before considering purchasing from this Company”

Helpful Report

Posted 2 years ago

“Absolutely awful experience, Carpet fitter had the wrong parts and has not come back to rectify the problem. Claims he had put a note through.I work from home so this old excuse of I knocked on simply does not work anymore. No note. It’s been a month. Called SCS on multiple occasions who just apologise and do nothing about it. Absolute joke . Do not use this service.”

Helpful Report

Posted 2 years ago

“Absolutely awful service. I cannot advise enough not to purchase carpet through SCS. We placed an order in store and we explained we were moving to a new house. The Sales Exec advised us to place an order straight away based on floor plans as there was a delay in carpet production. He also offered us a discount if we did the deal there and then. 6 months later our carpet arrives and all the sizing is wrong. Instead of handling my complaint with an ounce of customer service, I was told I made the order at my own rush based on floor plans and wished me luck in raising this complaint any further. I now have £1,000s worth of carpets that do not fit and have joins because we cannot afford to buy it again. They are the worst company I have ever had the misfortune of dealing with and would recommend going anywhere but SCS.”

Helpful Report

Posted 2 years ago

“Everything! From the start trouble with delivering, finally received then after 3 months the paint started pealing and stitching coming away! The fact that it is bonded leather and NOT REAL LEATHER! Got a technician out to be told “I’m sitting on it too much, and kicking it” I kid you not!!! I took them to court and won!!!! All made in China now very poor quality even the lazy boy range, they will lie to your face blatantly I’ve NEVER had to deal with a shop so bad in my life look on fb at SCS complaints they owe thousands to people AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Terrible service, don't reply to emails , lie, don't respond to complaints, hold on to your money! I'm awaiting refund for deposit for a no sofa £500! refund for a broken ring door bell that delivery drivers damaged £170! Delivery drivers ripped sofa trying to deliver which they said was a refused delivery! Compensation payment of £135! Just lies and lies that's from head of customer services Rachel browns department, ceo office Margaret doesn't get back to you either! I've provided ring door bell evidence too! Get a grip just avoid at all costs, I'm at my wits end! Sat on garden furniture for months! Shocking horrible experience no support! Nothing just a heap of lies and failings on the part of scs! I STILL HAVE NO REFUND!!!! NO REFUND!!! STILL HAVE NO REFUND!!!”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,786 reviews