SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,844 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new suite on 12 March in store. I was told by the salesman that there would be a 14 week wait and the new sofa would be in their distribution centre on 17 June. He then said that would be the very latest day and if anything the date would be sooner. Last month I received an email saying the date of arrival at their distribution centre had changed from the 17th to 20th June. A few weeks later another change in the date, from the 20th to the 24th. I was originally happy to wait the 14 weeks but now the wait is being extended to over a quarter of a year - which is baffling when the company specialize in making and delivering sofas. Add in the fact that they took my deposit payment immediately along with payment for delivery and the delivery date originally planned for has been and gone - with another date also passing us by. I called the customer service team to say I was unhappy and wanted reimbursement for my delivery payment which I made without any fuss but the same can’t be said in return - they refused to reimburse! I’m forking out 2k and they are getting funny over £69. I have received a text message to say our actual home delivery will not be until 29 June! As if I haven’t waited long enough, a sofa that is arriving their end on the 24th will be sitting there for a further 5 days before they decide to deliver! Not only that, I can’t even choose a suitable date or time of when I will be home or arrange a time around my work schedule. I will be receiving a text with an allocated time slot of THEIR choosing! I paid £69 for delivery but for some reason I don’t get to call any of the shots. I have to work around them! Delivery is already late but because SCS want to wait another week before loading it onto the van I just have to accept it. I would love to know what I actually got out of paying the delivery fee. I’ve got no doubt the gentlemen that deliver the sofa will be great and I will love the sofa once it’s here but to keep someone waiting another 5 days when it’s already late is unfair.”

Helpful Report

Posted 2 years ago

“Dreadful - flawed carpet, poorly fitted. Replaced was flawed and fitting cancelled with no communication to me. Finally flawed carpet uplifted on 2 nd June - still waiting for refund on 18 th June. No carpet no refund. Customer services very poor - if you make a complaint the response is to go to a third party. Shabby and unprofessional.”

Helpful Report

Posted 2 years ago

“TERRIBLE SERVICE AND CARPET NOT FITTED PROPERLY EVEN THOUGH THE FITTER HAS CAME 3 TIMES TO DO IT AND ITS STILL NOT RIGHT AND HAD TO HAVE A SURVEYOR COME TO ASSESS IT AND NOW BEEN TOLD THAT THE SAME FITTER HAS TO COME YET ANOTHER TIME TOTALING 4 TIMES............BARE IN MIND I HAD TO PAY A FITTING FEE ON MY PURCHASE,ITS A JOKE,TERRIBLE SERVICE NEVER GOING THERE AGAIN AND APPARENTLY ONLY 10% OF REVIEWS ARE POSTED.......IS NT THAT A SURPRISE.”

Helpful Report

Posted 2 years ago

“Ordered the whisper 3 + 2 seater sofas having seen and sat on them extensively in the showroom. Sofas were delivered on time however were much lower than seen and by dimensions online. I phoned customer service and revisited the Glasgow store to be told that dimensions are approx. I advised them that the suite was bought to suit my back problems and my sisters hip and knee replacements and that the suite was too low to the ground being 3inches shorter than advertised and that you had to ‘launch’ yourself out of suite or get help to get up. I was given a story by a ‘qualified ‘ upholsterer that as I had bought the more expensive foam filling it reduced the padding therefore reducing the height of the suite!?!?!? So buying the better more expensive model was in effect my own fault! No liability accepted by the company for a suite not built to dimensions or remotely to size in comparison to showroom model, I’m now left with a suite that is basically no good to me and as paid for in cash company does not care! DO NOT BUY from this company !!!”

Helpful Report

Posted 2 years ago

“SCS Birtstal. We bought 2 sofas from these people we waited months to get them. They kept delaying us. DO NOT SHOP HERE worse service ever. I wish I read the reviews before I spent my money here 👎”

Helpful Report

Posted 2 years ago

“We have had a really bad service from SCS and would never buy anything from them again. Our living room carpets were delayed meaning we had to move into our new home with no carpets after being assured that they would be all fitted in time for our move in. The carpet fitters took chunks out of our brand new doors and skirting boards and. The quality of the carpets and underlay is shocking. We were promised compensation that took 3 months to get it. The dining room chairs were all marked when they were delivered and 2 months later we are still waiting for the replacement chairs. SCS are not interested once you have signed the paper work. They change the delivery day to what ever suits them. They are the worst company I have ever bought from and would never use them again.”

Helpful Report

Posted 2 years ago

“I had a gut feeling when I entered SCS in Derby that something was going to go wrong .We ordered carpet , sofa and chairs, waited 4 months . Carpet fitted first , paid £160 and a further £40 as fitted said internal doors needed to be cut to fit over carpet , doors where ruin we could put our hands under the bottom of them , could not even shut them , spray glue all over newly painted skirting boards, carpet looked a complete mess. We have had it replaced and fitted by a reputable carpet supplier , experienced carpenter said doors needed fitting with draught strips . Three weeks later sofa delivered, only to have feet snapped of chair trying to get through doors more chips on paintwork. Complete nightmare. I wished I had took notice of my gut feeling .”

Helpful Report

Posted 2 years ago

“The furniture you receive is of very poor quality and to a minimum comfort specification! The furniture you receive WILL NOT be of showroom quality standards. Shop somewhere else if you want furniture that lasts more than five minutes.”

Helpful Report

Posted 2 years ago

“not happy with this company , they keep sending a message to say there will be a delay in delivering my sofa , I should have purchased it elsewhere .”

Helpful Report

Posted 2 years ago

“Appalling customer service. No communication regarding your order that gets delayed and delayed. Then on day of delivery you hear nothing and when you speak to customer service they hang up on you. Aftercare is no better, part of my order didn't turn up and I have had to argue my case - even when I paid for them. Terrible and wish I had never brought from them.”

Helpful Report

Posted 2 years ago

“Do NOT purchase from ScS Do NOT purchase from ScS We ordered a 3x seater and a love chair in the Chelsea range on the 28th December 2021. The manager Sean Bithell at the whitecity branch in Manchester took the details down of our sofa and gave us the delivery date of 25th March 2022. We understand that this is an estimation and in THEIR policy, it states that delivery could be 4 weeks before or after this date. This would mean that we would be expecting it at the very most end of April. We tracked the sofas online only to be told that the date had been forwarded to 4th April, then 11th April and then 23rd May !!! It was our sons first birthday party on the 7th May and as embarrassing as it was for us, we had NO sofas for our elderly guests to sit on. We had to make do with deck chairs. We then get a message to say that these sofas will be delivered on the 30th May. Surprise surprise, 30th May turns up and we get another date for the 6th June. Today is the 6th June, the sofas have finally arrived after 6 months!! But just another thing, the lovechair isn’t what we ordered, it came with no diamontes like we had asked for and it came with silver feet, when we had asked for black. Now I have these two sofas in my living room, that look very odd ! Speaking to the aftercare team, they advised that they’d get the new parts sent out after their technician looks into the issue. We would then have to phone back to arrange for someone to fit these parts on. So how long will this take now ? We waited 6 months for these sofas that me and my husband were genuinely very excited for, but they turn out not as expected. We lodged a complaint in store with Becky and were told that it’s the distribution centre that’s at fault and they would get back to us on the 30th May. We received no update! Appalling service, safe to say we will never be purchasing from here again. Please invest your money and time elsewhere. We ordered furniture from furniture village and BensonsforBed which both came in the allocated timeframe, so ScS can’t even blame covid or brexit for this !”

Helpful Report

Posted 2 years ago

“took delivery of a sofa and two arm chairs a week ago, costing £6000 the recliners are defective and feel as if they are about to snap whilst in normal use , spoke with customer services and their next available slot to repair them is 7th July, when the sofa was sold to us we were told their service was second to none, however this to me is appalling service , they seam happy to sell you an item but not so keen to repair it”

Helpful Report

Posted 2 years ago

“Shocking customer service. Delivery now overdue by 3 months. I’ve received two pieces of my three piece suite. When I asked for a refund having waited for 6 months they told me I could only get a refund on the piece which hasn’t arrived and with no delivery date. I set out to buy a three piece and now have a useless two piece suite”

Helpful Report

Posted 2 years ago

“Still waiting fivemonths two weeks. Four delivery dates cancelled at the last moment. They arrange dates which they know they wont honour but because of the small print terms are you are unable to have a refund of your money They are are nothing short of con men! I am a 76 year old single woman and have been met with nothing but rudeness. No apology from the person at Grimsby store when my Grandson took me back to complain.”

Helpful Report

Posted 2 years ago

“I ordered a carpet in October 2020 it was due to be delivered and fitted on 12 November the carpet fitter failed to walk to the front door just shouted from the back gate then drove away. I arranged another fitting, they didn’t turn up finally in the December someone came and ‘fit’ the carpet. It was not flush to the stairs, I complained in writing no response. After hours on hold over various days I went into the local store. I man claiming to be the manager arranged a refit and said he’d call me. No call, I went to the store again and met the manager not the boy pretending to be the manager. 3 months later the carpet was refit, again it was not flush and this time it was fraying in the corners and cut too small in places. After an online inspection a replacement carpet was ordered, it was fit too short and fraying again. Finally this year the carpet was replaced for the second time it’s still not perfect. The customer service has been appalling I’ve had to chase at every stage. Calls weren’t returned, the 2nd inspection report was 6 weeks late and I have not received a call to see if the latest carpet is ok.”

Helpful Report

Posted 2 years ago

“A lot of miscommunication and increasing costs. Job was done but the contractors made a lot of mess on two floors, left a lot of extra carpet for us to clear, fitting was done very poorly , glue is already started sticking out, there is a lot of gap between stair nose and carpet which is disaster waiting to happen. Very dissapointed”

Helpful Report

Posted 2 years ago

“Too expensive and shipping too late”

Helpful Report

Posted 2 years ago

“Would of give you zero if it was there. had some wood furniture delivered, the side board is different colour to tv stand customer service appauling just been told that because its hand made and wooden it will be different colour.told them that the tag on it says furniture village not scs you can tell that it has been varnished by looking inside ,its a different colour will not buy anything else from this company again alright taking your money not bothered that its not what we ordered”

Helpful Report

Posted 2 years ago

“WARNING Worst carpet and sofa place around. Order a carpet delayed it two time. Carpet fitter are self-employed and are really bad at their job. See photos My two chairs I ordered have been delayed twice aswell that's five months now. Customer service never ring you back when they say, so you have to ring them back.”

Helpful Report

Posted 2 years ago

“Had our lazy boy sofa delivered 9 days ago but the recliner wouldn't work so they took it back saying that someone would be in touch in 48 hours. Heard nothing so called again and told I would hear something in 72 hrs, heard nothing again so called them again today and was told the store would call me back and guess what? No call but they still have our money but we have no chair an no one has the decency to even call us back, what ever happened to customer service , none existent at SCS stay clear !”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,844 reviews