SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“carpet fitted shocking tacks hanging out cut incorrectly and fitted shockingly scs store were very rude and no help 😡😡😡😡then to be told up to fitter not store unbelievable carpet allfreyed very dangerous on stairs”

Helpful Report

Posted 7 years ago

“Bought 2 dayson sofas they were delivered damaged.scs replaced them and they arrived damaged too.customer service is very poor at the Leeds branch.not returning calls.would never buy from scs again”

Helpful Report

Posted 7 years ago

“Delivery was very professional,Mike and Wayne assemble suite and took all packaging away 5 star service well done scs”

Helpful Report

Posted 7 years ago

“If I could rate them a zero I would. Price changed three times whilst in shop. The delivery price changed twice. Was told two weeks deliver had to wait over five weeks each week saying was coming and took a day off my work for it to be delivered. Horrible communication and no one knows what they're doing. Avoid at all costs. Unprofessional not what you expect from a big company”

Helpful Report

Posted 7 years ago

“never ever use SCS it has been a very stressful 14 months of arguing and reordering replacement sofas . The fourth one was delivered on Monday 13 Feb 2017 and what a surprise damage again so refused it and rang store to them be told well steves nt in the reading store he away . Then today 15 Feb 2017 had a phonecall from a guy called Harry Asher who's apparently stand in manager who has decided SCS will not to ordering me another sofa as this is the fourth time !!! so what that is not there descision to make .... the last one they tried to deliver wasn't even the right colour so really it just shows ur incompetence and lack of care and attention to processing orders the replacement before that was dented and scuffed on the leather I am not excepting this under any circumstances I'm so distressed over this and lack of support from the Reading store and too be told well let's just be positive and we will deal with it after it's been delivered , I really can't cope with the customer services from your Reading store all they want to do is collect the sofa and get rid of us as customers Please don't shop at this store in Reading !!!!!”

Helpful Report

Posted 7 years ago

“Today 14/02/17 I went to SCS in birstal to see about a sofa exchange due to a fault f rom when I recived it all staff from after care / sofa repair man / we're all very helpful but a special thanks to manager Simon and salesman rodge who were more than helpful to resolve my problem nothing was too much trouble keep up your good work .”

Helpful Report

Posted 7 years ago

“Graeme and Martin brought our sofa the other day and they did a great job and I am absolutely happy with their service.”

Helpful Report

Posted 7 years ago

“Deplorable customer service from manageress of Colchester store . I will never buy from the store again , rude argumentative & unsympathetic with no apology or explanation or courtesy phone call to tell me my sofas were not going to arrive on given date . (I stayed in & waited 8 hrs !) . The sofas could not be delivered for another whole week . I have a disability & ended up having to sit on my bed for yet another week . I do NOT recommend this store .”

Helpful Report

Posted 7 years ago

“HAD A SOFA DELIVERED WHICH WAS FAULTY THE DELIVERY DRIVER CONTACT CUSTOMER SERVICE I AGREED TO HAVE THE ARM COVERED BUT ONLY ON A SATURDAY AS I WORK WAITED 6 WEEKS THEN THEY NEVER TURNED UP SO I RANG BACK THEY SAID WAS WAITING FOR A REPORT ! HOW CAN YOU REPORT NOTHING TO REPORT NO ONE TURNED UP I CONSTALY CALLED AND RECIEVED NOTHING BACK I THEN DEMANDED A NEW SOFA AND FINALLY THEY AGREED .SEE WHAT NEW ONE LIKE I ALSO ORDERED A RUG WAITED 6 WEEKS NEVER TURNED UP .ALSO HOW TO THEY JUSTIFIY £30 CHARGE ON RUGS ETC EVEN A BIT EXTRA CARPET.”

Helpful Report

Posted 7 years ago

“paid cash 2500 for what they called highest quality leather sofas was delivered to the wrong address. by the time i got it they were unpacked and scratched and damaged after many stressful calls and upholsterer visits got a replacement.The replacement was faulty and began to peel EVERYWHERE in 6 months. After months of phone calls, many visits to scs and arguing with the stuck up managers I was told no refund but can come in and pick other sofas from store for the same amount. went back picked out other 'high quality' leather sofas paid 500 extra. The new sofas have just arrived and I've noticed at least 10 faults 5 major and about 5 or more minor. scs sent upholsterer to check and he has also said they are faulty.3 faulty sofas 2 years of stress 8 days unpaid day off work over the time period dealing with scs upholsterer appointments. now im waiting for scs to contact me. They better have a good offer for me after ALL this. I don't trust them after 3 sofas. I am already in talks with CAB and trading standards.”

Helpful Report

Posted 7 years ago

“AVOID AVOID AVOID.Please don't buy from them. Bought sofa 2013 nothing but issues. FSO ruled manufacturing fault. At 4 years old SCS reckon end of its lifd yet offer 10 year guarantee. Not a member of Furniture Ombudsman. Get on credit or pay a deposit over 100 on credit card.”

Helpful Report

Posted 7 years ago

“Diabolical customer service. Arranged on Tuesday for furniture to be delivered after 9am on Friday as there would be nobody home before that. 6pm Thursday evening driver phones to say he will be here between 7am and 9am. Spoke to same person at the delivery centre who made the original arrangements who now says that the delivery drivers can simply ignore any arrangements that have been mad if it suits them. Was offered the chance to make other arrangements but what's the point of that?”

Helpful Report

Posted 7 years ago

“Incorrect info on phone purchase..product received was not as discussed on phone ..questionable refund and conflicting trading names..scs csl or sofology ?”

Helpful Report

Posted 7 years ago

“Incorrect info on phone purchase..product received was not as discussed on phone ..questionable refund and conflicting trading names..scs csl or sofology ?”

Helpful Report

Posted 7 years ago

“Had my sofa for 2 years, absolute load of rubbish poor quality, bolts falling out of sofa every few weeks, have to go through the endless waiting time on the phone as your put on hold for a very long time 2 days now and still trying to get through!!!”

Helpful Report

Posted 7 years ago

“Ordered Leather sofa and armchair, had tested out the sofa in the store and found it to be very comfortable however when the furniture was delivered 2 weeks ago the sofa is nothing like the showroom model our sofa is very hard and uncomfortable, just had their rep out who says that the sofa is very firm!! but nothing wrong with it he says that it is the piece of wood under the cushion that we can feel and that this is normal (on a £2500 sofa I don't think so) also he says that armchairs and sofas are never the same. SCS are just not interested and basically they can sell you anything and get away with it AVOID THEM”

Helpful Report

Posted 8 years ago

“Order a 3 seater and 2 chairs in June and to date I've had 3 delivered either faulty or different leather used for settee and chairs I ordered Matt Italian leather and today I had a high gloss leather delivered which looked cheap and nasty,once again I have rejected this. I have spoken to head office several times and have been continually lied to so once again I've contacted head office to be told they will look into it and contact me asap.i have never know anything like this 7 months this has gone on so I feel my only option is to take this further I would never ever recommend or use SCS again. Appauling.”

Helpful Report

Posted 8 years ago

“After buying two leather suites from scs have had nothing but trouble and getting them to put right faults is impossible ive given up”

Helpful Report

Posted 8 years ago

“Lazy boy suite I bought from scs in August delivered in October bin using it since November as we went on holiday beginning of the money had approximately 6 weeks use the 2 sofas have sunk in the middle scs sent out a technical guy who said there's nothing wrong with it his report was sent to the company who have wrote 2 me today basically saying there's nothing there gonna do avoid this company don't give them your money they won't rectify any problems they don't want to know absolute shoddy company....”

Helpful Report

Posted 8 years ago

“always ready to help with advice on full range of product that we wish to buy,friendly and make family fell at ease,this why i come back time again and this time it was Robert Crawford that assisted my sister and i with a friendly greetings us and was helpful through out proceeds of the sale.at The branch at TheFort”

Helpful Report

Posted 8 years ago

SCS is rated 1.5 based on 1,808 reviews