SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my sofas on the 9th January the drivers were great. J.Haley & S Hartley. Great customer service they made sure my sofas were ok & didn't leave,till everything was. Very friendly. Was very impressed”

Helpful Report

Posted 6 years ago

“Awful company and vow never to even consider using these again. Do so at your peril! Required to pay for the carpet in full to enable booking of the fitting date which was 6 weeks away. The day of the fitting, I had to chase them numerous times for an update only to be told late in the day that the fitter has been held up and wouldn't make it. Rescheduled fitting is earliest 4 weeks time! Wouldn't be quite so bad if you didn't have to clear and remove all the old carpet yourself, therefore bare floors for a month. All over Christmas. They are quick to take your money, though delivery of goods and service is maybe not such a high priority for them. Oh, and you also have to remove all the off-cuts/waste created by the fitters once they finally turn up. It's the best lesson I've received to use local reputable businesses who actually care about the customer and want to provide a good service - avoid awful companies such as ScS, they really do not deserve your money.”

Helpful Report

Posted 6 years ago

“Excellent, old school values delivery by Paul R. And Matthew, Basingstoke Distribution Centre. Clean, efficient, courteous, great re all information re furniture.”

Helpful Report

Posted 6 years ago

“After having initially ordering sofa corner power recliner in November 2017, which was faulty by DFS, i got a refund and went to SCS in May 2018, Sales staff and customer service was fantastic when they was taking my order for Destiny Manual curved Recliner and power recliner chair. £1.800 + £300 more than my original budget. Rude delivery person that did not seem to know about the sofa, who wanted to shout at me telling me it does not state on the paperwork that i resided in a flat and it would not fit in the lift as it is over 8 foot long and on one unit. I had informed at the time of purchase that I lived in a flat, as it was a recliner at both ends they detach. Delivery driver insisted it didn't being over tired as i had just spent the weekend getting flooring done and the room prepared for sofa, i said, "I tell you what if you go down to the van and you find that it is one unit and you can not get in the lift, take it back and i will get a refund. I believe when he got downstairs he found i was right and was unhappy, as when he put the sofa together, the frame at the bottom of the recliner was twisted and would not go up or down without force. SCS wanted to Repair this at cost, i decided that it needed to be replaced, due to be delivered now in September 2018. Aside from the major fault, the appearance of the sofa was lumpy, bumpy, and uneven, unsightly, cushioning and the sofa look used, worn it looked like it was secondhand. The day of delivery, there was a major burst water pipe at the base of my flats that was bringing up the mud, I called SCS to inform them of the river of muddy water surrounding the building that would make any delivery very difficult, dirty and unsafe. When I was called back and charged for delivery of the Sofa, i felt was unfair, but i had no choice but to pay. The replacement came and I was going to send it back, on the advice of the delivery crew, I called SCS Croydon, and got them to note on the system that the appearance of the sofa was still uneven, lumpy bumpy, but I had been advised by the deliverers to see if it settled down. During this conversation following call to SCS, I received a call to say that my elderly father had fallen at home and had been admitted to hospital. I had to leave straight away to head to North London, On reflection I should have got the sofa taken back immediately, They sent out upholsterer, who did not put down any of my concerns, I added my comments, he said there was nothing that could be done that is how the sofas are, I called back as I had not been contacted and was told they will send out a technichian, this was never done, When I called back a few weeks later, again not being contacted by SCS, I was told a letter had been sent out they are not responsible for the delivery of correspondences, i queried why i was not emailed or called back, SCS said they would not go into any further conversation and directed me to RetailAdr, to take my complaint to them, i made my case on 10th December 2018 was nothing to be done, RetailAdr are saying that it can take up to 90 days for pre-investigations to take place April 2019, do not respond to emails on there dashboard and the telephone number seems not to want to put you through. Since November 2017 All I want is a Sofa with a little Luxury, if this too much to ask for? My advise spend your money elee where - Aftersales customer service is very bad. :(”

Helpful Report

Posted 6 years ago

“Where do I start five years ago we purchased a corner settee and a spinning chair, delivery went well and things were ok for a period of four months then the springs shot through the base on the settee and we Called Scs as we had the cover they came out and repaired the springs although the repair man stated this was a design fault and will happen again. He was right within 2 weeks the same happened I then entered a 18 month battle trying to resolve and get a replacement as a last resort I emailed the CEO and we were told to go to the store and pick another settee which we did. Guess what the replacement is knackerd and we have been elsewhere today to purchase a new settee DO NOT WASTE ANY OF YOUR HARD EARNT CASH ON ANY PRODUCTS FROM SCS THE QUALITY IS AWFUL AND AFTER SALES IS A JOKE HOW THEY CAN GET FIVE STARS ON JUST PILOT IS AJOKE THEY MUST OWN THAT REVIEW BUSINESS RUBBISH SETTEES BE WARNED !,,”

Helpful Report

Posted 6 years ago

“I will never ever do business with this company again .was promised my carpet would be fitted on the 18.12.18.was fitted today 08.01.19. Because od delay was given free fitting however I had to remove my old carpets before the 18th of December. Tried ringing the store as was fob off by e.mail and could never get an answer. In the end had to go to store and was first given a date of the 9th December was changed to the 10th.after I threatened to go the store on 5th of December and tell any customers I could see not to business with scs I was then booked in for today(08.01.19) The fitter turned up today and done a good job however they are sub contractors. The managers at Croydon scs will do all they can to avoid talking to you once they have your money and leave all the issues to be dealt with by the girls on the admin desk which is not good enough. So my thoughts are admin done there best. Fitters nice fellas. Store managers absolutely shocking service. Advice take your money elsewhere.”

Helpful Report

Posted 6 years ago

“I placed an order on the 4/07/2018 at the scs luton paying £2000 upfront 3 months later we received 1 wrong sofa out of 3 sofas we initially ordered, went into the store and spoke to there manager yasser who told me theirs not much he can do but I will have to wait till the 7/12/2018 (another 3 months) for the correct sofa to come into their depot and then arrange a delivery and then we can take it further in terms of compensation. On the 9/12/2018 I hadnt received a call to arrange a delivery so I called the store wanting to speak to yaser whose left the store so I had to speak to Chris (new manager) who told me the date of the new sofa arriving at the depot was not the 7/12/2018 it was the 17/12/2018, there customer service representative are rude and so unhelpful”

Helpful Report

Posted 6 years ago

“Tried to exchange sofa of same brand lazy boy was told can’t be done company policy I had paid for a bigger one and wanted a smaller size despite having talked to the sales person whom I gave the dimensions of the house he said the bigger sofa would fit but it didn’t on delivery so tried to get a smaller one at the cost of the bigger sofa they refused would never recommend anyone to buy from them”

Helpful Report

Posted 6 years ago

“Ordered a three piece sofa and two chairs. When they were delivered they felt differently. We went to the store and spoke to the assistant manager who said give it a month or two and it will relax and feel better. Bad idea to leave it. I can no longer return the sofa and lazyboy will not help. The manager is very rude and the main office refuse to speak to me either on the phone or email. Think twice before buying from scs!”

Helpful Report

Posted 6 years ago

“Very unhappy SCS Renny’s Lane DURHAM appallingly customer service more interested in having banter with other staff members asked three times for advice very disinterested more interested in staff banter and whatever was on their mobile phone very rude walked out of shop and took my business elsewhere which was over £2,700”

Helpful Report

Posted 6 years ago

“Had carpet fitted all throu house Nov 17. Invictus Proxima. Paid over £2k for fitting. At the time of ordering we were sent a review and in all fairness gave a good review as staff were brilliant. I really shouldn’t be giving it 1 star. HO staff not good and I really wouldn’t complain if I didn’t have cause too. Anyway carpet did not wear good. Was replaced downstairs in April 18. And now in 2019 are having to replace the upstairs. Heavy domestic use to SCS and independent assessor means 2 adults and 2 small dogs is too much for this carpet. So if you can float around your house this carpet will be perfect It’s gone flat and nasty. I asked manufacturers to come see it to see if there was an issue but they wouldn’t. I have even kept a sample and offered to post it to them but still no go on that. Sent it to consumer Diputes but that’s not much use as they don’t update complaint. This is still with the adjudicator ? Still with them from 30.8.18. Can’t get throu on phone and emails don’t get answered. Don’t bother with this carpet or company you won’t get anywhere. Use an independent - value for money and quality second to none.”

Helpful Report

Posted 6 years ago

“Lincoln scs, Steve, Chase and Dave are the best Wanting to say how fantastic we were treated by scs staff (Lincoln store), including Steve in the carpet department and Chase in the sofa department, as well as Dave the manager. Every scs needs a Steve, Chase and a Dave. All of whom dealt with us professionally and were extremely friendly. Other stores we visited could not come close so far as cost was concerned and we also got a super deal, thanks to the above staff. Cannot recommend them highly enough. If you are considering purchasing carpets, sofas or furniture, you should not look past scs. Thanks for everything and for the great service throughout. 11 out of 10 in every department.”

Helpful Report

Posted 6 years ago

“What a joke paid £5810 for lazy-boy sofas and chairs paid for pre Xmas delivery was promised pre Xmas delivery when I called just before Xmas to find out when delivery will be he said that a member of his team cancelled my order and then put it back on but when they put it back on it missed the pre Xmas delivery deadline so it completely messed up our Xmas and still not got my furniture and now cancelled stay away”

Helpful Report

Posted 6 years ago

“Wasn't given all the info and was told I was give free carpet fitting. Then was told I had to pay the carpet fitters on the day of delivery.”

Helpful Report

Posted 6 years ago

“carpet faulty . wrong size too small after SCS measured it. OVER 1 YEAR later poor fitti9ng etc, etc. threat of solicitors /court action badly fitted carpet accepted due to loosing the will to live. MY OPPINION---- SON'T TOUCH THEM WITH A BARGE POLE> they take your money and after sales service is non existent !!!!!.”

Helpful Report

Posted 6 years ago

“Sales people literally pounce on you and don't leave you alone from moment you arrive. Made me so uncomfortable that I no longer wanted to look around!!”

Helpful Report

Posted 6 years ago

“Salesman like a piranha. We didn't even get to see the furniture in shop as we left when salesman was distracted. We felt pressured by his presence and uncomfortable too.”

Helpful Report

Posted 6 years ago

“Bought a carpet online, the price came up a lot cheaper than it was meant too. Rang scs to make them aware and they cancelled my order saying the price was incorrect. They were rude and did not appreciate or honour their Mistake. Shame really as I was planning on buying some sofas from them, but will never use the company again.”

Helpful Report

Posted 6 years ago

“Do not buy from this company. They are the worst company that I have ever dealt with. They think they are above the law and the Consumer Rights Act does not affect them. After 8 months of them ignoring us in the hope we will go away we have now had to resort to a solicitors letter which they have ignored and next is court. It is unbelievable that they are still trading. Customer service is non existent. The sofa we bought is not fit for purpose but once they have your money they are not interested. They hope if they ignore you long enough you will go away. Do not buy from this company they are an absolute disgrace.”

Helpful Report

Posted 6 years ago

“The sofa was miss shaped you could not sit on it, you would fall to the side. They sent someone out who just made up liad of rubbish. It was a 3 seater and he said its for 2 really, but that did not matter as one person couldnot sit on it. Nothing fitted properly. I complained and complained, customer services parm you off and was no help what so ever and did not care. I think trust poilot have been paid off by them to create good reviews. Dont trust trust poilot! Dfs was great bit more money but the quality will last you alot longer, so cheaper in the long run. No stars for scs”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews